Comfort Suites El Paso West

Breakfast is always enjoyable! Nice and quiet,

We got a room at check in with people already in there. Had to go back to front desk to request another room. Elevator was very slow and I was unable to take my breakfast up to my room.

Bathroom was not cleaned very well but front desk staff was able to provide me with cleaning supplies .

So... there was a little bit of false advertisement, the jacuzzi is not in the room as advertised by the pictures... but overall the location was pretty clean and the breakfast was good! My issue was that there was a strong flickering light in my room. But overall it was a decent stay!

All was good. Thank you.

I like everything from this hotel

great for the money, good location

Horrible service very rude and unhelpful!

Clean room, solid breakfast options. Well-maintained property. Definitely recommended!

We've stayed here twice in the past year. I love that it's central to everything. The value for what you're receiving is also great. Morning breakfast well supplied...both hot and cold options. Leave a small tip for the lady overseeing the breakfast as it is well deserved

Would definitely stay here again! Staff was beyond friendly. Rooms were clean and the beds were comfortable. Easy access to interstate and restaurants near by.

Bathroom smelled like oil/ chemical when they cleaned. It did not smell clean

We had a wonderful stay, the employees were soo nice and everything was soo clean. We also enjoyed the pool and hot tub!!

.

Good

Very clean room, very comfortable will be staying again soon

Este hotel es garantía todo excelente

nice easy check in , hotel was nice and clean

But we felt like the movie My cousin Vinny !!!! Room above us was up at 3am ( walking stomping)the whole time we were there every day Waking us up That was unpleasant 😤😤

Room was really clean and bed was very comfortable. Hot spa and pool were awesome!

Everything was a good stay. Breakfast was AMAZING.

Todo muy bien

Very friendly, clean room, good price

The entire time of our stay we had no water. We told them at the front and all they offered was a late checkout. Once asked to speak to the manager they simply brushed us off and gave us a business card and said to call on Monday.

Front desk for a very nice and friendly very clean. The rooms were clean. Also no complaints. Will definitely stay there again.

Clean room

Pool was a nice temp. Hot tub was a good size. Breakfast was satisfying

They are remodeling the elevator again and it's kind of mesay

We had a beautiful stay, the rooms were nice & clean, the pool& hot tub were nice and maintained , breakfast was nice & hot. 10 out 10

The staff was friendly and were helpful. The receptionist was understanding and accommodating when I asked to move because the people above me were very noisy. Comfortable and convenient with their breakfast in the lobby.

Nice stay, good breakfast, excellent staff!

The first night we had bed bugs on our pillow I took it to the clerk and she got grossed out and moved us rooms. Then in the morning we did not have water for what ever reason I asked the clerk and she said she had no clue and didn’t seem to care she said to wait 15 minutes lol. I reported all this to the manager and she would try to give us a little refund but never compensated us haven’t heard from her since.

Muy tranquilo,

I like its location, it's oerfe t for what I have to do here in el paso

Lights were all lamps

N/A

Only decaf and regular coffee available. Coffee was rather sour tasting.

No puedo flor cree que no

The stay was great, front desk clerk and breakfast were amazing!

great location only one waffle maker took 30 minute's to get one done

I would stay here again

The staff was very polite. The room was very clean and I appreciated the delicious breakfast as well as the service for new towels and the pool and spa was perfect.

Clean facilities, clean and roomy

The room we had was spacious. The beds were comfortable. I liked that breakfast was included.

Nice place to stay. Would recommend.

Very clean and comfortable! Rooms are spacious and it has everything you need. Sugestión: add a small lighted Mirror for us ladies that put on makeup.

Nothing except that it was too quiet! I needed a little background noise.

The room had a horrible smell, there was mold in the bathroom, the AC would work and then not work, at night it was freezing! Breakfast was good and the lady working the breakfast was nice. The front desk girl was rude. Will not be staying here again

Me gusto mucho quedarme ahi, lo recomiendo definitivamente me quedaria otra vez ahi gracias

Always love their breakfast. But building is so old that every step could be heard two floor up or down.

N

The property was ok for a one night stay. I would not recommend an extended stay. It could have been cleaner. The sink and tub drained very slow.

The rooms are pretty big and cleaned..

Remote control on tv didn't work

I recently stayed at another hotel in El Paso with a similar price point. This hotel was sooooo much nicer, very clean, and actually served breakfast! I will definitely stay here again when I need a hotel in the area.

The bed was too soft for me so I had a back ache when I woke up.

Thank you

No clean room sofa bed is almost like damage springs comes out from Mattress

Fine for a couple of nights

Clean room, close to many restaurants. Could not connect to free WiFi.

Rooms were outdated. Breakfast was the continental breakfast.

Rooms are clean

The breakfast was good and the bed so confortable

Breakfast did not have a great selection.

Room was clean staff friendly and breakfast was decent.

It met all our expectations! Thank you.

Breakfast & Clean Room The bed needs to improve, there is no totally "flat", there is a kind of "hole" in side where the window is located. When you go for sleep the body is not totally well.

The hagiel is keeping all the installations in pristine condition

Everything was amazing, staff excelent, room verly clean... best experience

It was great but could be better like adding more equipment to the gym and cleaner pool

Bien limpio y buena atención

It was a pleasant surprise. Quiet, super clean, great staff. Lots of restaurants in walking distance. Comfy beds. Easy parking. Great place to stop if you are passing through El Paso, easy to get on and off the freeway.

Clean, spacious

The room was clean the staff was helpful and courteous.

I love this hotel, the staff is always nice, great location for me, and great beds. All over a great experience

The room was very clean everything about it was great this will be our to go everytime we’re in El Paso

Quick check in, clean comfortable room. Staff were friendly and helpful. Location was perfect for my needs.

The location was good.. the lobby was welcoming and clean. The room didn’t have much lighting like the lights were to dark , and the bathroom door was old the rooms definitely need some updating but other than that it was good.

staff was super nice and attentive. facilities were nice and clean. found a vape in our room

Yes

Amazing hotel

Excelente servicio

Breakfast should also be served with turkey or chicken sausages.

Everything was clean and comfortable.

The property looked really nice. The room wac just like the photos. However, we found lots of hairs on the beds, and in the tub. We opened the curtains to check the view and it looked like someone blew there nose on the curtain. Both the pool and hot tub water temps were nice but becareful getting in both. The hot tub handle bends easy and feels lose and both the hot tub and pools floors are covered in broken paint and concrete. They present a nice breakfast step up. Everything was clean but the pastries and bagels were stale. My son got a cake type donut and it crumbled because it was so dry. The waffle mix was definitely watered down, they had two types of batter blueberry and regular. The regular came out thin but the blueberry was like soup. They also have signs everywhere about the does and don'ts like you cannot leave the breakfast area with anything, You can not take towels to your room after getting out of the pool.

Very good. With kids go swimming and sit in the hot tub order in food and enjoy Love the beds so comfortable.

Overall, the property is really nice and the rooms are spacious. It has an indoor pool and a jacuzzi. The only thing I didn’t like was that you could hear noise all the time—people walking above the room, which was pretty uncomfortable. I’m not sure if it was just my room (218 on the second floor)

The rooms are old. Two lights in the room didn't work. The bathrooms are outdated. The bed wasn't too comfortable.

Room was spacious and breakfast met expectations

Didn't get a mountain view

well lit parking area.

Clean quite

Large, clean, and comfortable room made my stay here very enjoyable.

The room was amazing

Beautiful clean hotel room with a friendly staff great restaurants next-door. I was just passing through, but it was a wonderful stay!

Great 1 day stay the suite was spacious with everything we needed. Had a late check-in and the staff was accommodating for a late check out which gave us time for breakfast that was great and some pool time to unwind. Will be back again!

The air conditioning did a loud noise

Gaps from the outlets into the room makes me feel like its a roach motel. The breakfast was horrible. Small and they cpulsnt manage with the number of guest. Best part was the walking distance to a decent plave to eat.

It was a good experience. Just a convenience about under construction.

I was on the second floor and my last two nights I could hear all the running around going on in the room above. It was none stop until around 11 pm! Also, the only reason I booked this place was because it had an indoor hot tub, first thing that greeted me when I entered hotel was that their hot tub was not working and they didn’t know when it would be back in operation! The girls up front were very friendly and helpful.

Good

No complaints about the room whatsoever. The breakfast was varied and ample. However, the pool needs attention. The water in both the pool and jacuzzi is murky with both fine particles as well as quite visible chunks. My kids found this objectionable and didn't want to swim, and they are water creatures. One source is apparently the peeling paint. Between that and a need for better filtering, the pool is not the selling feature that it really should be.

The breakfast was limited and not option

Great

Have stayed at this hotel before--courteous staff, clean rooms and a good selection of Breakfast items. My only complaint is that the computers reserved for guests did not work. I rely on desktop computers to conduct my business. Would have given 5 stars were it not for the one and only complaint that I had.

Check in staff friendly and courteous. Had to come back down with my luggage because the first room smelled like smoke. Second room was clean and quiet and had a nice sitting area with sofa. Nice well stocked breakfast buffet. Convenient location with ample parking and nearby retail shopping and restaurants. Internet super slow. Took me several attempts to get on the Internet and once I was on it I couldn't get into my business portal to get any work done.

Room clean. Staff friendly and good location.

Good

Nice place to stay a night. Continental breakfast was really good. Friendly staff onsite!

Service was not friendly and shower had calcium build up so water was slow

Easy access, great area, nice restaurants in the area,clean room, employees were so nice, breakfast was good.

The place was booked! And still everything was as usual clean, friendly and welcoming

A/c made more noise then a 2 mile train, reception was rude, yes i got there at 12in the morning but if u don't can keep up just dont be there, mattress needs to be replaced felt like i was sleeping in a hole, just not worth the price

The mattress is a little bad

good for chopping

Clean room

It was good

.

Room had a strange smell and floor was very dirty, front desk person was rude. Left one morning early so did not ask housekeeper to clean room because it was too early and when I got back I asked the front desk lady for toilet paper and was told they ran out!! Like it’s a motel how in the heck do you run out.Hot tub was filthy, I use to like this place but I don’t think I will be staying there anymore. And they charge a lot for a not so good room that runs out of toilet paper and has horrible staff in front.

All fine