Comfort Suites El Paso Airport

The room was not clean. There were footprints on the couch and sheets were not clean. The bathroom fan was so loud it sounded like a helicopter.

They serve you good breakfast if you are up for it. Overall it was a nice stay

Night Manager got us to the Airport Timely. We appreciated it.

couples loved it was way off. It was late when we got there so we didn’t have choice. My wife wouldn’t take her clothes off to sleep in the bed. Wouldn’t use the shower as it was gross. Couldn’t wait for the sun to come up to get out of there.

Clean room Downspout of shower was constantly running. Couldn’t stop it

Duct tape used to fix torn or broken furniture throughout the facility. Only one ice machine in the facility and it was out-of-order during my stay. Staff frequently leaves the front desk for extended periods of time and guests have to wait 15 minutes or more to obtain service or check in/out. Hot breakfast limited to eggs, sausage and cut potatoes during my four-day stay. Rips in carpet in my room and they charge a $50 refundable deposit upon check-in.

Clean close to airport and restaurants It appears the maintenance is at best a patch job literally. There was electrical tape to hold elevator control button in place and tape on furniture

Do NOT stay here! Limited hot water available. The gym has no air conditioning so it’s hot during the daytime to workout. Maintenance is not available after 5pm which is absurd. I have no idea how this property is classified as a 4 star hotel.

Big room, but fabrics worked out, could had been better cleaned, bathroom bath tub, not inviting

Great time and had a lot of fun

First night A/C didnt work very well. Second day didnt have any hot water. Overall a little older and needed maintenance, nit having hot water was annoying.

First night A/C didnt work very well. Second day didnt have any hot water. Overall a little older and needed maintenance, nit having hot water was annoying.

Everything was good the only issue i had was the ice machine wasn't working.

We will always stay here because of the location. Our room works perfect for us, the only bad thing this visit was the herd of buffalos staying above us. lol

spacious, clean room , comfortable bed

From the hallway and the room there was a musty smell.

From the hallway and the room there was a musty smell.

Ya era tarde y era la segunda habitación que nos asignaban lo único que hicimos fue sacudir la cama y cuando la sacudimos salio una calceta pequeña, confirmando que las habitaciones no las limpian bien; esta es la última vez que reservo una habitación en este hotel.

N/A

Clean well maintained and very close to airport

Clean well maintained and very close to airport

Todo estuvo bien

Clean and comfortable!!

We enjoyed our stay. Good value. Would book it again.

This property is in need of updating. The sink did not have a drain stopper and it had mold around the drain. Both the sink and tub faucets dripped. The ironing board would not stand up.

We loved the cost and how comfortable it was! Definitely the best cost to comfort ratio spacious room and clean. We loved the tv that adjusted to wear we were seated. Bell cart could have been better.

Property wasn’t too bad looking The bathroom the shower had rust on and around the tub

Property wasn’t too bad looking The bathroom the shower had rust on and around the tub

We loved the cost and how comfortable it was! Definitely the best cost to comfort ratio spacious room and clean. We loved the tv that adjusted to wear we were seated. Bell cart could have been better.

Very close to the airport

The hotel was close to the airport which was great for early flights. Easy access to restaurants and shopping if needed. I requested 2 queen beds and was assigned 1 King and a fold out couch that we needed to request bedding for. It all worked out due to it being late and we were exhausted and had early flights to catch. The room was very large and furniture was dated. No blow dryer in bathroom .

Check in was easy.

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Not clean . Especially the shower it didn’t drain properly

Not clean . Especially the shower it didn’t drain properly

The linen on the bed took on the appearance that it was used before me. There was a used soap bar in the shower, and the tub of the shower was dirty. There was mold on the ceiling above the second bed. This experience made me not want to get comfortable as I attempted to enjoy my stay the other night. Hope it is cleaner for the resident’s after me than it was for my stay.

It was exactly what was expected for a Comfort Inn.

We were just passing through El Paso and needed a comfortable place to get some sleep fotr the night. The location was convienient to the interstate. Check in went smoothly and our room was nearby on the ground floor. The breakfast buffet that is provided was pretty good. I like that the waffle iton was in the shape of Texas!

We were just passing through El Paso and needed a comfortable place to get some sleep fotr the night. The location was convienient to the interstate. Check in went smoothly and our room was nearby on the ground floor. The breakfast buffet that is provided was pretty good. I like that the waffle iton was in the shape of Texas!

Needs a lot of updating, strong carpet cleaner odor, the carpet needs to go

I asked for my room to be cleaned and was told "sure!". That never happened. The lobby attendants were not really helpful. The ice machine was disconnected and you'd have to plug it in and wait. The hotel looks and feels old.

Breakfast and staff where great

Close to airport and restaurants, good location, staff very nice, rooms were spacious and clean with all the amenities

It was fine for a night . Nothing special but great location to the airport and the staff was nice .

Breakfast had a variety of items and was good. Beds were comfortable.

NA

The doors are nonfunctional. Multiple lockouts including the bathroom. Front desk staff was obviously aware of the problem as they referred to a “key” to open the bathroom. The “key” happened to be a screwdriver. The only positive comment I can make is the close proximity to the airport.

Great area to stay to get to airport management was very nice the hotel is dated and needs some repairs

The hotel staff are very pleasant and helpful، however unlike other hotels, drinking water is not provided in the rooms, there is an unpleasant odor in the rooms, and the breakfast quality is poor.

Place is run down.

Dirty room. Hallway dirty

I appreciate the shuttle to and from the airport as well.

Clean. Convenient location. Nice breakfast.

Quiet room, comfy beds, great breakfast!

Lo único que no me gustó fue que llame para pedir shuttle bus y nunca me contestaron. Tuve que pagar por un taxi porque andaba con una persona anciana. Al llegar al hotel se lo mencione a la persona del front desk y me dijo que el teléfono no sonó. En ese momento volví a llamar y el teléfono sonó muy bien.

The room was not a suite at all. Didnt have the kitchen. You could hear everything. It needs to be updated and the price was more expensive for the stay for the one I stayed the week before.

Staff was courteous. Hallway carpet was a bit dated and stained. The a/c unit in the room was very loud and kept turning on/off all night even with the correct setting. Asked for extra pillows and they said they don't offer those (have always been given extra pillows when needed elsewhere).

El costo beneficio es muy bueno el desayuno está muy bien e incluido la habitación amplia y cómoda el aire es silencioso lo único los extractores del baño esos si son ruidosos

It's small stuff, but that would help.

The room was not clean it had hairs everywhere. On the bed did it has sperm stains it was grow o have stayed there before but this time it was not a good experience. Breakfast good staffing good parking good

Great place. Helpful staff.

Great service clean rooms I would recommend

When I got there, they asked me for $50 for deposit is been a month and they haven’t sent me anything. The room was dirty scrubs everywhere. The little refrigerator didn’t work was leaking water hair everywhere on the bathroom. I I had a bad experience in this hotel. Even the pool was dirty.

Como siempre 100% recomendado

Staff was horrible

Easy check in process

Como siempre todo perfecto un excelente hotel para la tarifa que tienen y súper cerca del aeropuerto 100% recomendado

Clean room

Good

Cleanliness is a huge deal to me when staying somewhere and they did not meet my expectations. The mattresses were disgusting and covered with stains, there was hair in the bath tub, and the countertops still had residue/crumbs from previous occupants. We didn’t have any towels or extra blankets in the room and when I called the front desk I had to go downstairs to get them. I wrongfully assumed that advertisement of an airport shuttle also meant overnight parking options. Fair warning, you can’t park your car there overnight unless you have a room booked. We will never be staying here again.

Room was nice not very clean is ok, but no towels in room I check in around 12:30am going to take a shower after I check in try to call for room service for towels but room phone was not working. Call from my cellular phone to get service no one responded at front desk walking lobby to get towels get good 15 to 20 min to get delivered towel in room

Quiet even though it’s next to the airport. Plenty of places to eat nearby.

For this reason I give 4 stars.

menu was good, staff kind of slow

I had a great time.

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Everything was clean, staff very helpful kind. I like the breakfast in

Very conveniently located between the airport and Buffalo gate. Property is not well maintained, cracked tile and grubby caulk. Bathroom was not well cleaned.

Stayed one night with wife and pet dog. Staff was awesome. Room is clean.

The reception lady was so nice and helpful with everything. Cleaniness 100% room reception.

Todo muy limpio y buena atención

Its ok for the price, but not very clean. Pool was also small and they would let outside people, not staying at the hotel, in.

I recommend this place for travelers who have a long drive and come in late to the hotel. I appreciate the 2am check in. The parking lot feels safe. I also like this hotel because the breakfast is decent, clean free ice, and it allows pets with a seemless check in. Quiet side door entrance is nice for the doggy and close to potty spots. Would come here again.

nice room

The outside of the hotel was dirty, with food, including macaroni, left on the ground near the entrance. Inside, the lobby and hallways were also unclean, and the floors clearly needed to be mopped. There was a strong musty odor throughout the lobby that carried into our room. When we got to our room, the door was already open, which was concerning. We had to inspect the room ourselves to make sure nothing had been disturbed before settling in. Unfortunately, the room itself had several maintenance issues. The shower would not produce hot water, and the bathtub was clogged, causing water to drain very slowly while showering. The elevator was also dirty and did not operate smoothly, adding to the impression that the property is not being properly cared for. Overall, the hotel felt neglected, and the cleanliness and maintenance issues made for an unpleasant experience. I would not choose to stay here again unless significant improvements are made.

Me gustó todo

We had a wonderful stay at Comfort Suite El Paso. It was a nice, clean, and comfortable hotel. I highly recommend to anyone; and will stay again if we are ever in El Paso. My only suggestion for the hotel is to keep breakfast supply (specifically eggs) stocked. There was not enough eggs for our family even though we had come an hour prior to closing of the dining. Other than that..loved our stay!!

Good to stay

It was amazing

TLDR: Good enough for the night, 24/7 airport shuttle at no extra cost is a plus.

Clean room comfy bed

Pero estaba un poco sucio con cabellos, azucar en burós y moho en ceramica. Habitaciones requieren mantenimiento en llaves de agua que no cierran bien, extractores de baño muy ruidosos y puertas que no cierran fácil. El desayuno fue poco, lo que surtian se agotaba casi inmediatamente y no alcanzamos huevo ni yogurt. No tenian agua a la venta en la noche tampoco. Depende de las prioridades de tu viaje.

Clean and affordable

Out of the four days when I first came in the room there were two loose tiles on the floor. There was no conditioner at all. I had to ask for it after two days even tho they cleaned my room two days straight. There was some sort of fruit seeds. They change the bedsheets but I don’t think they vacuum the floor. If you ask for it they will give it to you. I shouldn’t have to ask for it. It should be ready to go when I check into the room. The shower head had a lot of build up. Only one lamp worked. Breakfast potatoes were not cooked right they were almost raw every morning. The coffee, eggs, and waffles were really good.

On arrival, the front desk person was rude. No “hi” or “hello”. I felt like it was an inconvenience that we had arrived. They didn’t say anything and just made a face like “Hurry up and tell me what you want.” Getting into the room, everything looked decent. The bed and pillows were actually quite comfortable and the sheets were soft. The restroom left much to be desired. The toilet area was ok, but the shower looked kinda gross and extremely outdated. In the morning, all we heard was doors slamming outside of our room and someone walking heavily in the room above us. The breakfast area looked nice, however, very small. I am currently recovering from a surgery so I’m using a knee scooter.. this area was definitely not equipped with enough room to accommodate to anyone with accessibility needs. Needless to say, we skipped out on breakfast. The only nice thing about this stay was the bed.

The hotel is falling apart, looks and smells gross. Stains on the carpet, sticky carpet in areas, and very run down/not taken care of. Please don’t stay here.

I wanted to speak to the manager before I wrote this review but no one was available for 2 hours on the day I. Hacked out. There was a sign that they would be right back. There was mildew in the edge of the bathtub, the air conditioner was not working properly. I would set it at 68 F when I went to bed and by morning my room was as at 78F. I stayed 4 nights and my room was never cleaned even though I requested it several times. I was visiting a family member that was hospitalized & left early & came back late that is the only reason I did not change hotels. I did my best to communicate my displeasure with the front desk & they would pass my messages to the manager but I never her from anyone during my stay.

It was clean and the employees friendly!

What I am not to happy about is that they charged me 2 deposits. They credited one back, but they are still holding the second one. I tried talking to them, but they are giving me the runaround.

It was comfortable but could be cleaner

The location was perfect.

Shower faucet was broken and didn’t get any cold water

The suite on the 1st floor did not have hot water after the front desk was notified. The A/C barely cooled the room. Granted that the room was bigger than your usual rooms. Those would be my only complaints about the room there, otherwise everything lined up nicely given the price.

No room service after asking 4 times, room not clean

Nice staff and clean room

Great

The pool area was exceptionally clean but does need some shaded areas. Breakfast items were limited.

Clean room, staff was very friendly and breakfast had several options. I've stayed here several times. It's my go to.

The hotel was nice but dated. The room had a particular smell that was not pleasant. Bathroom floor creaked

All great experiences. Clean , nice staff , breakfast was good .

The bathroom area was dirty, they left used hand soap on the shower.

Clean rooms and friendly staff.

Everything went well I will stay here any day

Although the property was clean and the rooms were quiet, the bathtub was slippery. Better to use a towel on the floor of the tub to avoid slipping.

Very accommodating. Nice, clean room.

Thank you see u soon

The woman at the front desk was very serious and came across as unfriendly. As the first person guests interact with upon arrival, I believe the front desk representative should provide welcoming, professional, and friendly customer service. First impressions matter, and unfortunately, the greeting we received did not make us feel valued or welcomed as guests. A warmer and more approachable attitude would greatly improve the overall guest experience.

Enjoyed the proximity to Ft Bliss, would definitely stay here again.

Todo el personal bien atento! Cuarto limpio y acogedor. Cafe bueno! Cerca de todo, área súper limpia. Se sentía un lugar seguro. Me volvería a quedar.

The young lady that checked us in was very helpful and professional. Thank you.