Comfort Inn & Suites El Paso I-10 Airport Area

Check in was fast and she was very friendly Night stand lights did not work.

The breakfast was better than we thought it would be. The pillows were very nice and the beds were comfortable.

Bad customer service and looks very unsafe

Exceptional

Staff from front desk checking, kitchen lady was super nice, housekeeping and when checking out the staff was amazing!

Great breakfast included

BUENA ATENCION DE PERSONAL

Pleasant and easy stay

I am a frequent traveler. This hotel reminded me you get what you pay for, which is not a comfy bed, pillows, or towels. I booked because of the airport transportation but they don’t run until 8am, so it is not useful to any business travelers. Two of the lights flickers so couldn’t be used. The microwave light was so bright at night. Shower curtain was ripped and wouldn’t stay closed so the bathroom floor was wet and had no exhaust fan. Won’t be booking in the Comfort Inn brand anymore.

Clean Parking

Good

Clean Parking

The staff was so amazing. There was one guy that worked overnight named Jacob that was gruff, rude, and acted like he didn't want to be there. Martha, Vivian, Jason, and Diego were super nice and friendly and we loved them. The room was so clean, needs new shower heads though. All the housekeeping staff was so nice. The breakfast needed more of a selection. We didn't utilize the breakfast. Powdered eggs, microwave bacon, bagels, toast, waffle makers and cereal. They kept hot coffee going for ask the guests downstairs at the front desk and during breakfast hours.

The staff was so amazing. There was one guy that worked overnight named Jacob that was gruff, rude, and acted like he didn't want to be there. Martha, Vivian, Jason, and Diego were super nice and friendly and we loved them. The room was so clean, needs new shower heads though. All the housekeeping staff was so nice. The breakfast needed more of a selection. We didn't utilize the breakfast. Powdered eggs, microwave bacon, bagels, toast, waffle makers and cereal. They kept hot coffee going for ask the guests downstairs at the front desk and during breakfast hours.

generous space, perfect location if you need to go to airport early breakfast has room to improve

go to airport early breakfast has room to improve

The toilet in the room for the disabled elderly couple did not work and hotel refused to discount room due to booking with hotels.com I was not given the 15% off as agreed. If the had moved my uncle and wasn't too far from the other room rented

We enjoyed the stay and the breakfast. The fast checkin is great.

We enjoyed the stay and the breakfast. The fast checkin is great.

Everything was excellent, I’m definitely coming back

I like that its close to everything n/a

I like that its close to everything n/a

Good

It was a good stay. Aside from hearing the planes it was good. Breakfast was like any other hotel. Parking was limited due to a concert that weekend the price was above normal. I paid 600 for a week stay at Comfort inn suites and I paid 1k for the saty here and tbh the room was better at the Comfort inn.

Clean and Quiet.

Exceptional

Pleasant

There was no available drinking water when we arrived

i like that its in a very good location. very accessible There was no available drinking water when we arrived

Clean room, quiet

Everything Nothing

Clean room and breakfast was pretty decent. I would stay here again.

The staff was very nice. Sorry we missed the breakfast we had to leave early.

Love this place! Staff is awesome and hotel is very clean.

Cleaned rooms, great staff overall great.

Comfortable bed, clean room, quiet, good price. Nothing special, served the purpose.

All ice machines and drink vending machines were out of order, but other than that, this was a nice place to stay.

Exhaust fan on the restroom wasn’t working therefore every time we took a shower the fire alarm in the room went off. Reported to front desk and they said that maintenance was going to check it out and they never show up.

Overall was a good stay

The coke machines and the ice machines on all levels did not work the guy at the check in counter said if I wanted water I have to use the drinking fountain in the gym. We will not be staying there again.

Room was clean. Shower was great, comfortable bed. Great value for the price.

Ice machine not working, 1st room I was given reeked of cigarettes even though non-Smoking hotel, next morning the hallway smelled like weed and someone had spilled their breakfast eggs sausage all over the floor and it’s just sitting there by my door, same song on repeat in the lobby breakfast area…there’s a reason this place is $20-$40 less than neighboring hotels…spend the extra money…staff both night before and next day seemed not too happy to be there…AVOID THIS PLACE.

Rooms were and smelled clean. Beds were super comfortable. Breakfast ver was good. Over all a great stay

Exvellent location and Excellent service.

No te cambian las toallas o tienden la cama a menos que te quedas mas de 3 noches.

The hotel was clean and staff very friendly.

Clean Room comfortable bed . Breakfast was good. A little short on parking.

Enjoy the days at this hotel, Quiet and clean room, very nice staff and the breakfast was good too.

Everything was great. Personal were fantastic! Enjooyed our stay!

internet and TV were not working the morning I checked out. You would think with today's technology, everything would work. Dissappointed.

A great place to stay close to everything! Room was very nice!

Very good stay. The rooms are clean and renewed and painted. Staff is very helpful and kind.

Muy limpios

Staff is great and also breakfast.

Super comfy bed

The staff was very nice and kind. Breakfast was limited

The sign said room cleaned after third night. We stayed 4 and the room was never cleaned.

My stay at the Comfort Hotel was not a pleasant experience. Other than the first clerk that helped me check in, the staff were unpleasant and rude. The hotel was dark, gloomy and it smelled. The hotel advertised that they offered a laundry room, which was dirty and unkept. The hotel did not offer any detergent or was equipped to guide me to a store to purchase such items to wash clothes. The day that I arrived at the hotel, one of the two elevators was operating but up to the second floor only (the hotel has 3 floors). By the time I left, both elevators were out. The room smelled, the shower had hair, the hair dryer was full of dust and dirty. I had no trash pick up at my room for 4 days. The shower dispensers were almost empty and I had to purchase Clorox wipes to clean the room from dust and clean the toilet seat. On my way out I noticed the front desk of my experience and all I was told was that they apologized. I do not recommend anyone staying. I paid too much for a room and service that was not what was advertised.

Muy bonito súper limpio y confortable la habitación, nada más el desayuno no es muy completo, no ponen fruta faltan muchas cositas para el desayuno

Elevator was out and the guy checking in guests took forever to help the line of people. Meanwhile he was having a conversation with the guest in front of me who was checking in and said the F word about 75 times in 5 minutes very loudly. He was complaining because it was memorial day weekend and the owners wouldn't fix the elevator because they were too cheap to pay time and a half. I booked this hotel over another nearby because it stated that they had 24 hour airport transpo. Once I checked in they told me it wasn't 24 hours and started at 7am. My flight was leaving at 5:45 so I had to pay for an Uber. The Hotel was beautiful and well maintained though.

Great hotel very clean, elevator didn’t work but it’s only 3 floors so no big deal

I appreciated the space for the cost effectiveness. Also the location was great. I would say since breakfast is a topic in the review I did not care for it. I did eat the oatmeal and bagel. The eggs and sausage were questionable… lol. Just me being picky but for the price I appreciated the stay and the staff. Me and my son used the fitness center, it was small but had what we needed. Thank you

Overall, I would say that this was a very convenient hotel to stay

The hotel is in very good condition, crean and safe. A better breakfast coffee would be appreciated

all very good

Que la TV no fuera S-Mart de ahí en fuera gran servicio y habitaciones

Staff was amazing. They held my door dashed food when I was getting home late. Only downside was the internet one the tv didn’t work so I had to use and hot spot and the water wasn’t that hot.

The breakfast offerings were quite limited, with a rather underwhelming selection on the menu.

I don't take breakfast, thank you

Good

Bathroom floor was dirty, someone else’s hair in the bathtub gross. Same hot breakfast served everyday ( eggs, potatoes & sausage) I stayed 6 days. Ran out of fruit, yogurt & bagels after the first day. Phone in room not working. Staff very friendly.

Manager was super nice

Great staff- excellent room

The food(continental breakfast)was fresh and hot everyday. The staff was very professional and polite, especially the lady in charge of the kitchen and Martha the hotel manager. The area where the hotel is located at is very convenient, you have access to restaurants, businesses and commercial centers near by. I will recommend this hotel to anyone visiting El Paso, Texas.

Limited items, food was too salty

No Keys were available, so had to wait for someone to walk me to my room every time. I was not told until after I was charged. Breakfast was horrible, juice machine broken. No manage on site, no offer of a discount or any compensation. Nobody at the front desk when I was wanting to check out, waited 5 min then left being I was on a schedule. I’d really like at least half my money back for their half attempt at delivering what they advertised.

One of my favorite hotels to stay in when I visit El Paso, TX. Clean rooms, good prices.

The first night was terrible. The room stunk horribly. There was spilled cereal in the air conditioner. The whole room smelled like spoiled milk. We complained to the front desk the first day and they told us “we know.” Gave us some room spray and sent us on our way. I spoke to the manager the next day, and we were changed rooms, right next door. Then they just “cleaned the same room and re-rented it to someone else!!! Supposedly “sound proof rooms” could hear the people across the hall with their tv and dogs, someone walking hard above us… it is close to shopping and restaurants, but that’s the only good thing about this hotel.

Staff very nice. Room needs a little renovation (carpet and chipped paint on the wall). Overall clean. Nice breakfast area and breakfast had sausage, eggs, and potatoes, fruits, waffles, cereals, bagels, coffee and tea, yogurts and other things. Very sufficient. Too bad that the cutlery and plates are in plastic, but imagine that this is for cost efficiency. Enjoyed my stay there.

Great

amazing for the price

We didn't have hot water and when we notified the front desk, they did absolutely nothing.

Awesome

Clean room. Great service. Good free breakfast. Easy check in. Easy check out.

Courteous staff

Gracias

Great staff room was well kept

Lack of communications from the staff

We booked the hotel for the shuttle. It wasn’t available for our flight in the morning. We had to get a Lyft.

Staff was very helpful & friendly. Very clean too!

It was okay. I have stayed here a couple of times before and have never had an issue until this stay. I booked the room for 2 nights and had requested housekeeping. I was told by the front desk lady that they cannot do housekeeping because it’s only done after 3 nights and that’s there’s policy. I mentioned to her that saw there policy in my room details and it shows that we can request it if we want more frequent service. All she told me was that she was going to jot it down and it is not guaranteed because it is not their policy. I was in a rush to leave so I didn’t want to argue with her and I did not request to speak to Management. However ,I did ask if we can at least have some fresh towels and toilet paper. When I returned, obviously they did not clean my room and there were no towels nor toilet paper. I had to ask the housekeeper lady that was cleaning the room next to us for some. She was nice enough to give to provide us with it. Also, another thing I noticed for the two nights that I stayed every day I had a do not disturb sign on my door that I never hung there. So I don’t know if that’s the way that they let the housekeeper know not to clean those rooms. I never put that on my door.

.

The staff were all excellent and professional in their jobs i would recommend this facility to anyone

Room was real clean. Staff aer real professional

Exceptional hotel. Beautifully renovated. Rooms were very nice, and soundproofing evident. Extremely quiet had a room off of the lobby and heard none of the noise. Breakfast buffet was amazing. Several hot and cold choices offered. Great value for the money. Highly recommended.

The rooms were great. Plenty of room to maneuver around the beds. Over all a good experience

Room was pretty clean. Staff was polite. Main lobby looked kinda dirty

The breakfast was always fresh and the staff helpful and friendly

El cortinero del baño estaba un poco roto y al principio se salió el agua de la regadera, pero se pudo solucionar el problema.

Every thing was good

Clean room. Nice bkfst. Very enjoyable stay. Will return

Room was clean, neat, roomie. Bed was comfortable. Staff was “ok”. Neither pleasant nor unpleasant. Didn’t care for the supplied shampoo and conditioner. Left my hair dry. Didn’t use it on the return trip. I do recommend the hotel. Close to Walmart and restaurants. Noise level minimal even though the highway is very close. We would stay there again.

Great experience

When we checked in, the front desk lady was a little rude, told us the pet fee was $50 and when we showed her what it was on line through Hotels.com, she didn’t care cause it wasn’t their fault.

The breakfast was delicious. The room was very clean! It was great!

Clean room and friendly staff

I think this a good hotel for a night or two. Layout was weird and breakfasr could of been better. But still fine. Beds were comfortable and hotel was pretty clean.

Everyone was very nice

The staff was very friendly and accommodating. The room was nice and clean. The bed was really comfortable. The only thing I would hope gets fixed soon is the ice machine on the 3rd floor. It did not work.

Good.

Good place to stay. Comfortable and quiet.

Everything was excellent, I really enjoyed it.

Breakfast had great choices and area was very clean.

Staff very friendly and helpful with all my questions. I give a 5 star to all the staff.

God bless you guy's

Best beds ever

The rooms were very clean and the breakfast was very good and I liked the time it started and finished.

This hotel is fine if you really just need a place to sleep. This was my situation between flights. I wouldn't stay here on vacation. The bed was comfortable. Room was fairly clean. Bathroom had blood on the wall near the toilet paper roll. Breakfast was good, nice selection, not really healthy but it was free and convenient. I told the clerk I wanted a clean quiet room. He put me in 118 which was right by the main hallway and lobby. I should've gone back to get another room but I was tired and didn't want to go through the check in process again. I could hear lobby noise all evening. I had to turn on the room fan and run it all night to sleep. Hotel was fine, nothing great but not the worst.

Staff was nice at check in. The pictures online do not look like the actual hotel. Our room 107 was not great. The bed had a pretty good dip, sleep wasnt easy due to that. The toilet would randomly fill in the middle of the night and there were little flying bugs in the bathroom. The wall thermostat didnt work. Positives, bedding was clean and towels clean. Water was hot and ac was very cold. Pretty good steak house within walking distance. And Starbucks is like a 3 minute walk so not have reg coffee at the hotel wasnt too big of a deal.

Clean room nice staff. Good room