Aloft El Paso Downtown

Loved it will be back

The hotel it’s nice but the fact that it doesn’t have free parking space was annoying, they charge $20.

It’s ok

Superb

Good

Showers were very slick. We did ask for mats but never got them. THERE IS NO POOL EVEN THOUGH IT IS ADVERTISED. Other wise stay was good.

Very nice hotel. Modern

Everything was perfect. Consider adding 2 complimentary water bottles please.

The feel of the architecture.

Superb

The feel of the architecture.

The woman who was working the front desk was very helpful and was very polite.

Great location!

fer

Great location great customer service Parking was not great unless you wanted to pay extra for valet

Great location great customer service Parking was not great unless you wanted to pay extra for valet

Parking not great and only valet service available

Everything was perfect! I really enjoyed the stay at this hotel.

The loft was beautiful and spacious for all of us.

The loft was beautiful and spacious for all of us.

Exceptional

Superb

Exceptional

Superb

Very good

you didnt get the hotel to bok my reservation . you are a joke of a company amd i need a refund. you keep hanging up on me wth your ai service reps

Beautiful hotel and very centric to everything!

Disappointing

Location That my booking.com reservation was not accepted even though it was confirmed and I had reservation and pin#

Exceptional

you didnt get the hotel to bok my reservation . you are a joke of a company amd i need a refund. you keep hanging up on me wth your ai service reps

Restroom was very slippery and little dangerous.

The hotel lobby and counter staff were good. I wasn't a fan of being surprised with valet parking on arrival, some kind of communication ahead of time would have been good. The room was clean, but the shower was not in the best shape and the cleaning looked like it was only on the surface in the shower; the grout needs to be treated for mold/mildew. Street level conversation was audible from the 3rd floor.

Good

no parking small rooms no pool or breakfast

great place to stay. appreciate the vintage theme

Great room and location in downtown. I’ve stayed here several times and always a great place for the value

Loved downtown location , close to great nightlfe and food.

Great staff clean room. The heart of El Paso makes it easy to get around go to the tap go to the art museums and this was a work trip so really enjoyed.

I stay often here when my husband and I do date night out in the city. The rooms are small but clean and the best part is the location. There is bars and other entertainment close by. No parking only valet is one of the things I dislike but you are informed when booking. I’m sure you can pay parking nearby we just treat ourselves.

Great hotel!! Marco was so friendly!! We'll definitely stay here again!!

Ok

Good

Great place for our needs.

We booked this hotel for the BTS concert and the staff was amazing and the rooms were very gorgeous with beautiful views no matter what room you get it’s just beautiful. Thanks to the staff for making our stay feeling like home and welcoming!

Nice boutique like hotel in Downtown

Very thankful this hotel did not cancel my reservation like other hotels for the BTS concert so they could charge more. If I come back, I will definitely stay here again. Very helpful front desk. Very fast valet. I will say though the shower was very slippery so I had to put a towel down so I wouldn’t slip. Other than that everything was wonderful!!!

Needs fridge that works and microwave

Nice hotel, friendly staff, small rooms, but right smack in the heart of downtown El Paso.

Every time I've stayed it's been so comfortable and the staff is so friendly

Great locale.

I love the Hotel itself, the only complaint I had was the room I was in was either right over the restaurant or close to it so the room smelled of food the whole time. I will def be staying there again just on a different floor! Other than that it was a great stay

Location

staff was extremely nice. Location was excellent. Lacks parking.

Beautiful place.

Great location in downtown. Many restaurants and bars nearby. Rooms are nice and cozy and the views from the 12th floor are awesome!

Everything was great

Very old building in bad condition. Can’t believe this is a Marriott property. The coffee machine and refrigerator were in the bathroom. Staff was very nice.

Great location, easy access to venues, friendly staff. Wished there was a bit more attention to detail. Otherwise, great stay.

You can walk anywhere and find places to eat and drink!

Yes! The room did not have shampoo in the shower! And when I drove up no one helped me quickly I was in a hurry! I did tell them to park my car in the parking lot but they left it there and my license plate was stolen! Not happy!

Clean. Friendly staff

Fabulous property and lovely, courteous staff.

Room had a food smell. Double charged for valet parking

We love this hotel, its clean, staff is friendly and its walking distance to many places. Stayed here many times before and will choose it again.

Super friendly front desk staff who allowed for early check in, provided great recommendations for the area and gave me encouraging words on my time spent here.

Clean rooms

An amazing room

Staff was friendly and helpful

Clean room. Friendly staff. Within walking distance to the border, shops, restaurants. This hotel only offers Valet Parking for $20 a day, unless stated otherwise. Will definitely book again, when in El Paso.

Lobby was music LOUDDDD I couldn’t even hear the receptionist, I think they have move that from there.

Nice clean room. Close to downtown activities, restaurants, and bars

Room and halls had a particular smell. There’s no parking and extra charge fo valet parking

My stay was excellent. The staff was courteous and professional. I took my pup and she was welcomed as well.

I was staying long enough that I was able to relax and figure out some of the quirks of the room like the remote controlled shades - which were nice! (Just would have loved a heads up so I wasn’t trying to figure it out and feeling silly once it dawned on me) The staff were incredibly friendly and welcoming and made sure my dog felt loved and welcomed too! It’s a great space and feels very modern while respecting the history of the building. I would definitely recommend it for others - Just be prepared for quirks like the remote controlled shades and the elevators that don’t both go to all the floors!

Terrible service, mediocre room, valet parking inaccesible. Aloft prices for Comfort Inn quality and service.

Clean room and great staff very nice people

Wonderful staff. Room was perfect for someone traveling through for the night. Bed and linens all clean and comfortable, room was designed beautifully. Room had a beautiful view.

Good Services.

The room was dirty, drywall cracked, lacked maintenance. As a gold member, they didn't offer water and only provided one packet of coffee for the 1st night and didn't add one for the 2nd.

Excellent hotel to stay at.

Clean rooms, great front desk staff and valet workers.

Great downtown hotel with friendly staff and a nice vibe, good value, highly recommend.

Yes

We loved our room! Super clean, building has lots of character. Staff at front desk was not the most helpful when it came to check in. They did not acknowledge me when I came up to the desk. There was miscommunication with the valet set up and my husband ended up paying the driver but we were charged on our card. We did our research before hand so we were aware of checkout times and the accommodations/amenities but they did not share any of this at checkout. We ended up grabbing drinks down the street but had our check in experience up to expectations with the rest of the hotel we wouldn’t spent our evening here. Regardless, we were happy with our stay for our short time in El Paso and would stay again. Very convenient location, super comfortable stay. Check out was smooth and friendly.

The staff was very welcoming and nice also communicative

The bar was fine, the people at the front desk were horrible. Very rude and could care less about the issue we had.

Nice place. Clean. Friendly staff. Downtown location is nice.

No breakfast, great location, nice staff

Service poor

Alot of places to eat around here..and to park...also if you are into bargains...many places to shop on El Paso and Stanton streets...

I love the amenities. The game area and the open patio.

The staff was amazing including the valet, executive house keeper and front desk staff. Every time I asked for help they responded quickly and patiently

No

The staff was provided exceptional customer service. They treated us like family.

I have previously stayed at the Aloft and I loved it. HOWEVER, this time around I had booked a suite and upon my arrival I was told that they over booked and had no suites available. I was given a regular room and no refund for the price difference was given. :(

I love this place. All the beautiful old buildings. Best of all, the staff was very helpful and all the people were so nice, that includes the staff, guests, even people on the street. El Paso is the best city ever. I can’t wait to bring friends.

The check in was simple and easy. The Valet staff were so helpful in both check in and check out. The room was adequate and the only thing missing was an extra toilet paper! I tried calling the front desk but it was permanently engaged. Apart from that it was nice stay with friendly staff. Oh and great room views with beautiful sunset!

There

Great old building renovated and modern. Very clean rooms. Breakfast could be improved. It seemed like the food was premade and microwaved.

Daniel, Adam, Nick, and Marco were all excellent and went above and beyond in service. I also spoke with a woman at the front desk yesterday who I believe is named Stephanie (I apologize if I have her name wrong!), but she was extremely helpful as well! Everyone at this hotel was wonderful. Thank you!

We thought the building was beautiful and the toiletries were high quality.

Front desk was allways helpful and friendly and the valet parking was the fastest Ive ever seen. 10 out of 10

Great place

It´s the third time we stayed here, we love everything about this hotel.

Good location, staff, amenities, and cleanliness.

A+

The building was a little old, the parking was valet. Rooms were clean. The door in restroom gave little privacy.

Beautiful converted building, trendy bar and common areas. Nice restaurants and coffee shops nearby

The place is right in downtown El Paso it’s a beautiful place restaurant on the premises which so convenient, Everyone is so friendly, I will stay here again

The best place to stay in El Paso!

Just needed a bed to sleep in for the night. Driving from Vandenberg Space Force Base in Cali and stopped in El Paso. Exhausted I just needed a bed. But what a great night’s sleep. Modern rooms while elo

Everyone was great except for a shuttle driver that got irate at the door.

Great stay.

No parking other than valet or at a meter on the street.

Very nice i recommended 100%

Room was small but very unique, unlike anything I've ever stayed.

Great customer service

The location is perfect, easy to get anywhere. Downtown El Paso is a bit a dead town at night, however the hotel is closed to many restaurants within walking distance

It was dark inside and rooms seemed unnecessarily cramped.