La Quinta Inn & Suites by Wyndham Dallas Duncanville

I love the location in town for family visit AC unit was not working properly but reported to the front desk and they took care of it

Exceptional

Wife liked it. She said everything went find and staff was friendly.

Everything was very nice No complaints

Exceptional

Exceptional

Good

We previously stayed here in March with only one issue, which is why we returned, but we regret that decision. By night two, we were too tired to address the problems and simply dealt with them.

Exceptional

Superb

Exceptional

Very good

Excel Place

Breakfast was good, location central to a lot of

Exceptional

It was nice and cozy!!!! Customer service was on point There wasn’t anything to complain about

Location, clean outside and inside the common areas. Good breakfast and friendly staff Had to kill a roach bug that came from under the towel in the bathroom while I was using the toilet!!!

Exceptional

Exceptional

The room was clean, the staff was well-versed in service, and the front desk was simply amazing. When I am in Duncanville, the location is my go-to for overnight stays. Thank you.😊

The pool was very dirty. The "good" smell in the lobby was a bit overpowering, especially when eating breakfast. There were some noises from the highway/airconditioner/other(?), when heard all together was a bit disturbing and annoying.

Superb

Good

my room, 101, wa right next to the side door, people kept coming in amd out all night long,. the A/c was NOT cooling down the room at all. and the TV had a blue tint from the mid horizontally to the top.

The location Ants on nightstand and table and noticed a bed bug on day of departure

N/a

There was a smell in the hallways and in the room. There were also bugs in the room. The gym equipment did not function properly. However the staff was really nice and helpful.

N/A

Property was clean. Room and bed were comfortable. Working fridge and microwave. Housekeeping service was very accommodating

I always stay here when visiting Dallas.

I had roaches in my room. The staff did allow me to change rooms. However I will never stay here again

The only ice machine I found that was working was on the first floor. Other than that the stay was fine save for the 11am check out.

Convenient place to stay!

I arrived before 10AM on June 28. I hoped it would allow me time to change and make my meeting. I did not make my meeting and there was very little communications from the front desk. I was told by the personnel, there were no available rooms. In addition, I was told that I couldn’t check-in until after 3PM and no other explanation or update. I checked out the following day and not have this issue with another hotel I selected. I am disappointed with Laquinta hotel that during these economical challenging times. The hotel would stoop to cheating its clients and patrons. Perhaps the challenges Laquinta is experiencing has caused your operations to no longer put customers as a priority.

Great place to stay!

Property was super clean and bed was super comfortable.

Very clean, quiet, and nice breakfast. Quick and easy check in process.

The stay was very satisfying. The staff was very professional and friendly. They went above expectations - and it showed. The hotel was quiet and comfortable, with nice decorations and furniture in good condition . The ONE item that did not make the grade was the indoor pool. The water was clear - but the bottom was dirty and slimey. Dirt and hair clumps covered the bottom.

10/19

No drinking fountain nor complementary water

Overall, I would give this hotel a 3 or maybe a 4 out of 10, mainly because the staff was so nice and friendly. The moment I walked in, I probably should have turned around because there was a very strange smell throughout the building. It wasn’t a fresh scent at all. However, after driving nearly seven hours, I was exhausted and just wanted to rest. The check-in process was quick and easy.When we got to our room, my kids immediately said they didn’t want to sleep there. There were stains all over the walls, holes in the lampshades, sticky floors, and it looked like there had been a leak at some point because parts of the wall were cracked and poorly patched. The bathtub was also very unpleasant. I went back to the front desk and requested another room. Once again, the staff was helpful and made the process easy. The second room was better, but it still didn’t meet my expectations. At that point, I decided to make the best of it. Later, I took the kids to the pool, but that area was also very dingy, and the water did not appear clean. The rooms are not soundproof at all. My room was next door to a kids’ baseball team, and the noise carried right through the walls. It was very difficult to relax or get a good night’s sleep. The one bright spot besides the staff was the breakfast, which was actually very good.Unfortunately, despite the friendly employees and decent breakfast, I would not stay here again.

Absolutely fabulous stay for our family!

Great stay

It’s was good for what it is. Just wish the pool was open.

Hotel was nice. Staff could have been a little more helpful and pleasant.

I was charged a second time for my stay, despite repeatedly explaining that I had already paid in full online. When I brought this to her attention, she responded, “Well, it will eventually get refunded back to you. I’m just doing what I was told to do and collect money,” accompanied by what felt like a dismissive attitude. At no point did she apologize for the inconvenience or show any concern regarding the situation. As a customer, having an unexpected additional charge placed on my account is stressful. Not everyone has extra funds readily available, and being told to simply wait for a refund without any empathy was frustrating. I asked when a manager would be available, and was informed that he would not be back for approximately a month. Fortunately, the employee who came on shift afterward was extremely helpful and professional. She immediately reviewed the account, identified that I had indeed been charged twice, and explained that the transaction had been processed incorrectly. I completely understand that mistakes happen. My concern is not the mistake itself, but rather the lack of ownership, professionalism, and customer care shown when the issue was brought to the employee’s attention. As a business owner myself, I understand the importance of customer service. Friendly, compassionate staff

The room had mold and dirty spots on the walls. I didn't feel comfortable in the room.

Pool was closed the entire time I was there... Window in my room was filthy...

Clean and new .

Overall we were very disappointed and would choose to stay somewhere else next time.

Bathroom smelled of sewer issues. Toilet seat coming completely off. Shower filled while showering causing whatever was in drain to wash back into shower ON ME. No TV in suite area.

My room had bugs on the bed. At 10 pm I had to repack and move to another room. Clerk made me come down stairs and exchange keys. No apology or compensation. The third floor ice maker did not work. The breakfast bar was not good. Apple Juice was empty and clerk did not refill when asked. Many cars parked in handicapped without plates or placards. Desk says she had no control of it.

The property was good. The television didn’t work and was never replaced after 2 days of my request.. totally unacceptable.

Just an overall bad stay. Horrible customer service. When I get to the hotel I get there and they gave my room to another person with the same last name. Not the same fist name same last name! Waited 2 hours to finally get my room. Then they charge me for the other person stay and mine. Since it was all under my card!!! When I go ask to speak to the manager they tell me he’s out of town for the next month. She tells me, Can’t do anything about it! Then she literally, says “next”!!! While I was there!! Do not stay here!! To make things worse it is not clean!

I booked three rooms. The other two had no issues. The one I stayed in had a terrible smell. The windows did not open and we were unable air it out. My husband ended up having to put on the AC. It helped a little. Other than this, everything else was great. The complimentary breakfast was very nice and there was variety. We were able to park near the entrance. There was no fee to park.

Very enjoyable stay, would stay again in the future!

The breakfast was great , nice quiet gym, and friendly staff! T

Nice stay

Room condition was terrible. Cracks and holes in the walls. Toilet barely flushed. But everything else was fine.

The property was very clean. The staff were helpful. The only thing I would add to their breakfast menu are turkey products for those customer who do not eat pork

parking was easy. My shower drain was clogged i went to the receptionist let her know she said they would fix it and they never did. I showered for 4 days standing in dirty water. The walls/paint had cracks in them the carpet was not clean stains everywhere. Towles were not very clean i used my own . Will not be staying here next time.

Nice staff, clean room, good breakfast

The hotel was clean and the breakfast was very good. The hotel is on a service road and you have to be careful merging on the service road. If you go to one of the restaurants across the freeway you will do a u-return on the service road. When you go back to the hotel you have to make sure you're in the correct lane to make a left.

Very nice staff

Clean room and bathroom and tub were spotless.

Breakfast was wonderful, Parking was great

the last night of my stay was more than horrible! The new room that i checked into on the 17th, room 207 had no working shower and toilet didn’t flush properly. to make matters worse, the people above my room kept me up all night moving furniture around, playing. I’m not sure what all they were doing but i didn’t get to sleep until after 4:30-5 am. I was a complete zombie the next morning at work! The 2cnd front desk lady I complained to told me the guests were heard having loud sex in their room. I should’ve been moved to another room or the last night should’ve been comped or at least i should’ve received credit for a free stay for a different day!

Yes and yes. Our stay was very good.

Every equipment in the gym was out of order but outside of that the hotel was okay.

Very nice

Great

The stay was enjoyable. Breakfast area was neatly stocked and clean.

Clean room. Smelled amazing in lobby. Breakfast was nice. Staff was incredibly friendly. Quiet atmosphere.

Front desk was very friendly and helpful

Centrally to restaurants shopping & freeway

The property was clean overall. I would use the pool it was very cloudy and looked dirty. Staff were friendly and helpful. Overall I would recommend.

One of the best motels I have ever stayed at in cleanliness, amenities, good breakfast, warm pool. The only weakness is their pool hours starting at 9 or 10 depending who you ask or sign you read. OPEN POOL EARLIER for those wanting some usage before they have to check our or for morning laps!!!

Clean rooms

…

Clean rooms, nice area of town, safe light parking lot

Slept very sound. Comfy bed, fresh snelling sheets.

I called Wyndham Corp, they gave me a ref # and 13 days later no one has contacted me back or emailed me to follow up. NEVER will book here again!!!

Room was clean and everything was good

The clean was clean. The staff was friendly and helpful. A good location for us. The food was delicious. The A/C and heating worked for our needs.

Everything was perfect

Room was nice clean, restroom was clean but needs some maintenance work

The only minor issue was the squeaky bed in our room. Even small movements or adjusting pillows made some noisy, rusty sounds. The first night it made it a bit tricky to sleep, especially with my 10-year-old tossing and turning. By the second night, we were so tired we barely noticed it.

Clean room excellent host just amazing

Clean, great bed, smelled good. Would stay again

Super clean and the staff was very accommodating

Rachel went above and beyond to make sure we enjoyed our stay. Her customer service was superb!

The room 10/10 The breakfast 10/10 (they had Louisiana hot sauce available ☺️👏) I will be booking again

Yes room was great

It was good clean room bed was a little squeaky remote kept going in and out…like a lot but overall breakfast was good.

Hotel was clean great breakfast with a professional and friendly staff

It was clean

Staff was really friendly visiting from California, Rooms were very clean and well kept

Cons- the 4th floor smelled like urine, there was mold in the bathtub, the pool wasn’t heated and it was extremely dirty.

EVERYTHING IS TRUE HERE...LOVE IT!!

We always go here it’s close to our kids competition

Ótimo hotel muito limpo e tem ducha sem banheiras isto é ótimo sem aquelas cortinas de plástico grudando em você na hora do banho. Ideal se vc procura ir ao CFNI fácil acesso. Só o café da manhã que não gostei todo dia a mesma coisa e opção muito pouco café com muito gosto de vanilla o mais é um ótimo hotel

Roaches in the restroom, sound on tv didn't work, remote didn't work, power went out and came back on and then tv worked but couldn't turn it off or down. A dirty cleaning towel was left under bathroom cabinet as if they forgot about it when cleaning.

It was clean it served it’s purpose

Room Spotless, Staff Courteous, & Great Free Breakfast

Large room, clean. We had a microwave, coffee & refrigerator. Breakfast was ok. Good parking.

The breakfast was not very good massages with rubbery just not very good

Very clean and welcoming hotel in a really great location. Front desk people were excellent.

It was a great stay.

Clean and quiet.

Nice and peaceful!

Good rooms great survive

Room was clean and relaxing.

Rooms relatively clean (floor in room had a few spots that needed shampooing). Otherwise stay was good.

loved it always clean and always are go to for the competitions

Front desk/lobby area always seemed unattended. Anybody could walk in without the staff knowing.

Clean room, clean hotel, decent breakfast.

The staff was friendly, easy check- in, good location. The breakfast area and lobby was nice. But our room was pretty small and we had two queen size beds, and it had a weird smell.

Cockroaches in thr room! Smell weird

Everything we put in the refrigerator froze solid. The top of the soda can swollen. Lucky it didn't explode. Had to run water about 5 minutes or more to get hot water. Gave up and washed my face in cold water the first night. The next night I left it running and read for a few minutes to wait for it to get hot and finally it did. Bed was comfortable and we weren't bothered by noisy guests.

Ice machine is not working on floor where I stay. Lighting Mirror in bathroom is making weird noise. Toilet is backing up.