Holiday Inn Express Hotel & Suites Dallas - Duncanville by IHG
About Holiday Inn Express Hotel & Suites Dallas - Duncanville by IHG
Located just off I-20 and 2 miles from downtown Duncanville, this Holiday Inn Express features a spacious outdoor pool. Free Wi-Fi is available throughout the hotel. The Holiday Inn Express & Suites Dallas - Duncanville, an IHG Hotel Duncanville offers modern rooms equipped with cable TV and a coffee maker. A microwave and refrigerator are included. Guests of the Duncanville Holiday Inn Express are welcome to enjoy the on-site whirlpool and fitness room. The business center provides a public computer, fax and courier services. A hot breakfast buffet including bacon, eggs and fresh fruit is served each morning. The Holiday Inn Express Duncanville is less than 10 miles from the Dallas Zoo and less than 16 miles from downtown Dallas.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel received mixed reviews with guests appreciating the cleanliness of the rooms and friendliness of the staff, particularly Orrin at the front desk. However, there were several complaints about the elevator being out of service, lack of hot water, and unfriendly staff members. Some guests also reported issues with their bookings and unexpected charges.
- Clean rooms
- Friendly staff, especially Orrin at the front desk
- Elevator out of service
- Lack of hot water
- Unfriendly staff members
- Issues with bookings and unexpected charges
- 5/5
Every was up to par for a quick weekend stay.
- 5/5
The property is clean and lovely. We had an excellent time there with a delicious breakfast every day. The staff was friendly , helpful and kind. Will return to this property for sure.
- 5/5
Rooms were clean , staff friendly, and good breakfast. We stayed 4 days 3nights
- 5/5
Excellent staff, whirlpool was very nice!
- 5/5
Staff was super friendly and helpful. Hot breakfast was good! Only thing is hallway and rooms smelled like strong pine sol after cleaning. I mean it’s better than not being clean but the chemical smell is a bit much.
- 4/5
I had a great stay
- 5/5
Very nice
- 5/5
Clean breakfast was great check in guy was awesome
- 5/5
Rooms were very comfortable and slept amazing. Staff was friendly and helpful with any issue. Definitely booking here from now on.
- 5/5
Very nice.
- 5/5
The property was excellent!!!
- 0.5/5
Bad
- 4/5
It was a fine place to stay.
- 4/5
Everything was good
- 5/5
Exceptional
- 5/5
Nice
- 5/5
Bien
- 4/5
Breakfast was great, it was an ok location it is right by the freeway so it's a lot of noise. The floor I was on was very quiet, the staff was amazing and very helpful. The room was ok, I booked an King but ended up with an Queen double but the bed was comfortable. They could pay attention to the cleaning a little more because I found hair on the floor, the ceiling had spots of mold and the shower had spots of mold also. It was an ok hotel but I don't think I would book again
- 0.5/5
Our room had hair all over the floor and the staff didn’t care to move us or clean the room.
- 5/5
Very comfortable and clean. Highly recommend!!
- 4/5
Great staff! Only complaint: there was a lot of blonde hair in my towels and linen.
- 5/5
Good overall highly highly recommended would love to come back
- 5/5
Location and quietness
- 2/5
The stay was ok, they put us in a room that was out of service to start with. The next day they changed us to a different room that had no remote control. Other then that it was ok.
- 5/5
Clean rooms
- 1/5
This facility will lie and claim you stole from them just to keep your deposit or charge you more. Be weary of these scammers.
- 3.5/5
Location right off the highway. Friendly staff. I was accommodated another room due to being right above front desk could hear doors opening and closing. Same breakfast items long wait for pancakes due to one machine. Mold along ceiling and around bathtub in the bathroom. Water stains on ceiling. For the price of the room I would’ve expected better.
- 3.5/5
Location right off the highway. Friendly staff. I was accommodated another room due to being right above front desk could hear doors opening and closing. Same breakfast items long wait for pancakes due to one machine. Mold along ceiling and around bathtub in the bathroom. Water stains on ceiling. For the price of the room I would’ve expected better.
- 5/5
Clean room and accommodating staff!
- 3/5
Clean room, front desk person was a little snarky.
- 5/5
Clean, friendly staff, beds were comfortable. The woman taking care of breakfast was especially great!
- 5/5
The breakfast was good if you got there early. Otherwise it was kind of glue like. My room was excellent. very comfortable. I am in the area often and would possibly stay again.
- 4/5
The toilet would not shut off properly however, my husband was able to fix it and it worked perfectly fine afterwards.
- 5/5
Very friendly staff
- 4.5/5
Superb
- 5/5
👍
- 5/5
Room was spacious and clean, and the staff was friendly.
- 3/5
Breakfast could be better and stay for a bit longer.
- 5/5
Everyone was so nice! The ladies had breakfast ready to go and area was clean. Workout room was clean.
- 2.5/5
Lobby coffee Tvs didn't have netflix, terrible "pantry" selection
- 2.5/5
Tvs didn't have netflix, terrible "pantry" selection
- 3.5/5
I liked the location. It was minutes from where I needed to be. Breakfast was kind of bland. The AC was noisy.
- 5/5
Exceptional
- 5/5
Room was clean, staff was cordial and breakfast was great. Didn’t use hot tub.
- 5/5
Everything was great
- 4/5
The bed was so firm I woke up with sore hips and the pillows were so soft my neck hurt every day. That's my only complaint.
- 4/5
The hotel was clean. The staff was friendly. The bed was so firm I woke up with sore hips and the pillows were so soft my neck hurt every day. That's my only complaint.
- 5/5
Clean friendly staff N/A
- 5/5
Clean friendly staff N/A
- 5/5
My experience was amazing! The staff was very caring for my situation and my handicap. The whirlpool was amazing and exactly what I needed!
- 5/5
Exceptional
- 4/5
There were no problems. Staff was extra nice and friendly
- 5/5
The location was convenient, making it easy to get around and explore the surrounding area. I also appreciated the quiet atmosphere, which allowed for a good night’s rest. Overall, I would recommend this hotel to others looking for comfort, convenience, and good service. I would definitely consider staying here again in the future.
- 1/5
The property was run down.The breakfast was undercooked.The property management was very rude. I do not recommend staying there
- 5/5
Great stay and the staff was awesome! Thought I lost my car keys and the nice man at the front desk looked in the parking lot for them at two am!
- 5/5
Exceptional
- 5/5
The room size, cleanliness, and how easy it was to book and check-in. N/A
- 4.5/5
Clean and good location
- 5/5
The room size, cleanliness, and how easy it was to book and check-in. N/A
- 4.5/5
Clean and good location
- 4/5
Staff
- 5/5
The room was nice and spacious. The staff were very nice, quick and easy check in and out.
- 4/5
Great location(Food & shopping). Clean and roomy. VERY FRIENDLY STAFF.
- 5/5
Yes, everyone we encountered were friendly and attentive to our needs.
- 5/5
Very quiet room.
- 5/5
The room was beautiful and very clean. We especially liked our check in . The front desk clerk , Orrin Prejean , made us feel very welcome and gave us a great dinner recommendation. We will certainly stay here again when in the Dallas area.
- 5/5
Amazing experience
- 5/5
The room was very clean and the stuff was very nice 10/10
- 4/5
The room was clean and inviting. The downfall to the room is that the usb plugs were broken next to the bed, thankfully there were 2 more under the tv. There was not much of a variety for breakfast. The options were cinnamon rolls, yogurt, scrambled eggs, turkey sausage and cereal. Overall, we will return if needed.
- 4/5
The water in the shower doesn't get very hot. Other than that my stay was nice. Orrin was AMAZING! He was friendly, very engaging yet professional and extremely accommodating when I asked to change rooms due to personal preference. He even looked up my destination and helped me with the estimated travel time as Inwas already behind schedule. He's a rockstar!!
- 4/5
Great
- 5/5
It was soo comfortable and I will be back
- 5/5
Not bad for the price decently clean
- 2/5
The lady with the gray hair, at the front counter not the friendliest. Thank you to the manager for making
- 4/5
Thank you Orin for making our stay so pleasant!!
- 5/5
Clean room. Staff was amazing Oran was very friendly and courteous.
- 4/5
Great stay . Rooms were clean and the front desk staff was very friendly.
- 5/5
The staff with courteous, the bed was very comfortable, the breakfast was good, so, overall the hotel was very, very good
- 5/5
Everything was great just didn’t know about the deposit of $100.00…
- 5/5
Room was nice and the staff were nice also
- 4/5
Friendly staff and great breakfast! They do charge an incidental deposit which I was unaware of and it was unexpecting!
- 5/5
Clean rooms will definitely go there again
- 5/5
Room was great
- 5/5
Great service, amazing stay and very clean
- 5/5
The room was great. The staff were awesome, friendly and so helpful
- 4/5
Muy vien
- 5/5
I had the best experience here and will be coming back!
- 1/5
AVERAGE
- 5/5
Very clean and great staff
- 5/5
Didn't have breakfast at the hotel.
- 3/5
Room decor dated with peeling wall paper and weathered sofa and chair but overall cleanliness was great. We really like the use of dove products in bathroom and lastly we felt really rushed to check out by housekeepers knocking on door at 10 am then again at 10:15!
- 5/5
Super friendly front desk staff!! Clean, fresh, and comfortable room!
- 5/5
Thank you again!
- 5/5
👏
- 5/5
We didn't have breakfast so i can't tell you about it.
- 1/5
Horrible experience. Room look like a horror movie. Scratches of writing in the walls. Broken shower and towelette. Cracked walls. Door do not shut nor lock properly. Aggressive front desk people room smell like cigarettes and other things. Unsafe area and hotel
- 5/5
It was a nice hotel. Room was clean staff was friendly
- 5/5
Beds are comfortable and breakfast was delicious! Pool was clean and hot tub was relaxing!
- 4/5
I have nothing to add
- 4/5
A good choice for basic accommodations. Staff is friendly and helpful. Limited dining options in the neighborhood.
- 2/5
Poor customer service staff, first room strong smell of weed moved to 2nd room which had a dirty restroom and they gave me a handicap room it was very difficult taking a shower the following morning shower head was too low.
- 5/5
Location
- 5/5
Very friendly front desk staff.
- 5/5
it was fine
- 4/5
I dint like that rooms are not properly noise insulated
- 5/5
O
- 5/5
Always great serv8ce when im here
- 1/5
I waited at the front desk for 30 minutes before someone finally came out to check me in. There is no restaurant and there is no bar, it’s used as a storage room. The hot tub was not working. The front door was broken. And after being in my room for 30 minutes, another couple just came walking in because they double booked the room.
- 5/5
Very nice place to stay at a good rate. Rooms were very clean, beds were comfortable and pool was nice. Our stay was quiet and peaceful. Everything in our room worked well and had everything we needed. Front desk workers were very kind and helpful. We had no complaints.
- 5/5
The hotel was clean, the staff was friendly it was a very pleasant experience.
- 5/5
The Gentleman Wearing Glasses Who Checked Us In Was Very Nice And Made It And Easy Stay.
- 5/5
Staff is amazing
- 5/5
great
- 4/5
The property was nice i just found a crack in the ceiling of my bathroom that became an issue when the room above me took a shower. However when the staff was informed i was promptly offered the chance to change rooms which was appreciated.
- 5/5
Very clean hotel in a safe convenient location. Staff was friendly and hopeful and the breakfast had several options. Would stay here again
- 5/5
The stay was awesome! Staff was very friendly hotel was well maintained.
- 1/5
After some back and forth, the front desk found me a King Executive Suite, but I ended up paying much more than I had originally planned. To make matters worse, my room was not properly cleaned—it was just a surface-level cover-up. I found a dead roach in the bathroom, which was clearly visible, meaning no one even attempted to clean it. There was also trash on the floor in the room. I tried calling the front desk multiple times, but I could never get an answer. Overall, this was a frustrating and disappointing experience. For the price I paid, I expected much better service and cleanliness. I would not stay here again.
- 5/5
After booking this room very last minute due to a BNB disaster, I was very pleased with the property and the service. Staff was incredibly friendly and gave me the run down on the area and all things good options. Room was clean and smelled nice. Easy to get an uber downtown and back.
- 5/5
muy buen servicio
- 4/5
Enjoy my stay will start again