Hilton Garden Inn Dallas/Duncanville

Staff was nice. Room felt old and dirty. You had to throw your shoulder into the door to get it to close.

Front door and elevator need repairs

Clean property from top to bottom excellent staff at check in and out great location affordable breakfast

It was clean, and quiet There was not enough near parking for women traveling alone. I parked far away and had to walk alone in the dark and it was scary

It was clean, and quiet There was not enough near parking for women traveling alone. I parked far away and had to walk alone in the dark and it was scary

The people were nice and very helpful. It was exactly what I needed for the time I was in Dallas. It was very clean and secure.

13

Room clean

Front desk really helpful. Easy process to check in. Comfortable bed, clean room Not much. Wish gym have more equipment like cable machines

Front desk really helpful. Easy process to check in. Comfortable bed, clean room Not much. Wish gym have more equipment like cable machines

Room cleaned staff helpful I did not have breakfast but did buy sandwiches and desserts were fresh made on that day… I enjoyed my stay there

Yes it was very nice N/A

Yes it was very nice N/A

The breakfast was outstanding

The overnight front desk created an unpleasant experience during my check-in. For breakfast, the service attendant was incredibly friendly, patient and attentive. Unfortunately, the milk available at the breakfast buffet was sour and spoiled, which creates food safety concerns for guests. I hope management can improve front desk service and strengthen daily food quality inspections for breakfast.

When booking the room we selected one with a sofa bed included. When talking to the front desk about it we were changed rooms 3 different times to a room with 2 beds. When walking into the room there was a horrific odor as if a rotten dirty diaper had been left. There was nothing that could have been done about it.

The rooms were clean, I had everything I needed, the ac worked well and the staff were nice. I enjoyed my stay overall.

Clean room and friendly staff.

Room was clean, employee was WONDERFUL and amenities we ok.

I usually notice a “smell “ when I enter a hotel, and this one “smelled “ fresh as it looked. Rooms were noticeably clean and orderly. Very well maintained facility that I would recommend to friends and family. Great job!

Clean room

Everything was great

The stay was great. Loved the jetted tub. The toilet shacked and that was a bit scary, but the staff was nice and the room was clean.

Room was clean and no high noise volumes during night.

Love it I liked everything. Very nice.

Love it I liked everything. Very nice.

Very disappointing stay. The ice machines were not working, which was extremely inconvenient. Being I just had surgery and needed ice for my ice machine for my knee. To make matters worse, the people in the room next door were loud throughout the night, and there were dogs barking, making it nearly impossible to get any sleep. A hotel stay should be comfortable and peaceful, but this experience was anything but. I expected much better and would not recommend staying here unless these issues are addressed.

N/A

N/A

The beds were very uncomfortable, the pillows are terrible. I could not sleep on lumpy bed. The only good thing was the pool. The hotel food to expensive. Beds are lumpy, pillows terrible. Food to expensive.

The beds were very uncomfortable, the pillows are terrible. I could not sleep on lumpy bed. The only good thing was the pool. The hotel food to expensive. Beds are lumpy, pillows terrible. Food to expensive.

Our rooms were clean. We had some minor issues with a damaged cabinet drawer where the mini fridge was kept. Otherwise our stay was comfortable and met our expectations

hotel staff friendly and guests had enjoyable experience

Staff and location. Cold ac No swimming pool. Staff said city had shut it down. Apparently for some time. Yet it is still listed on amenities. Grandkids had been looking forward to it. Also, no fan in bathroom.

Staff and location. Cold ac No swimming pool. Staff said city had shut it down. Apparently for some time. Yet it is still listed on amenities. Grandkids had been looking forward to it. Also, no fan in bathroom.

Clean hotel and lobby!

Overall room was clean and restaurant downstairs was really helpful and delicious food

The tv in the room was super small. The jets to the whirlpool were dirty

The tv in the room was super small. The jets to the whirlpool were dirty

Very good stay overall, except for the African American lady at the front, when I arrived, there was an employee helping a customer, however upon my arrival, the employee next to him didn’t acknowledge me, greet me but kept doing whatever she was doing. This definitely set the tone for me, she should perhaps work somewhere else because customer service is not her thing

The bathroom light went out of the middle of night

The staff was extremely friendly and accommodating. We will definitely be back.

I found a piece of hair on my bed that was definitely not mine. Saw it the first day I walked in the room and was about to sit on the bed.

I found a piece of hair on my bed that was definitely not mine. Saw it the first day I walked in the room and was about to sit on the bed.

The stay was phenomenal. Staff were wonderful, facilities were great. Everything was clean. Wish the pool had been open.

It was a nice stay the workers were very nice

The hotel was clean, ascetically pleasing and the staff was extremely friendly and professional. A new washer and dryer is most certainly needed, other than that I was very satisfied with my stay.

The room was clean and the staff was friendly and took very good care of us. The breakfast was a bit different than I’m used to with Hilton Garden Inn, but it was AMAZING none the less! The server was very kind and accommodating.

The room was very clean and the staff was very nice

Yes

I was not told at check-in our room would not be cleaned! Paid over $200 to stay in dirty room for 2days with no towels. Horrible!

The best part was the friendly staff, the clean spacious room, and the ample parking. The issues I had were that there was enough cabinet space in the bathroom to place all of my items used in the bathroom. My main disappointment was the breakfast. I need to make sure to pay attention to the wording. If the description says “breakfast available” and not “free breakfast” then breakfast is not included with your stay nor is water. The hotel was close to everything I needed to get to so that was a plus.

Clean room

Very nice hotel. I enjoyed the breakfast and the bar as well. The staff was excellent and the room was very clean and comfortable. I will be returning.

All great

good

Friendly staff. Clean room and overall appearance of the hotel was great!

amenities, the staff was awesome

Nice.

friendly staff, and beautiful location

Staff was very attentive

The staff was professional and friendly. The restaurant staff was amazing and accommodating- Room was nice and a perfect stay for and ice storm - if we ever need to stay in the area again we will choose this location for sure - I highly recommend

The staff was very professional and friendly. The restaurant was nice to have especially in the middle of the snow storm. The room was decent, spacious and clean. My only small and minor grievance was that the TV’s did not have streaming capabilities- so we watched the weather channel all weekend until we finally found a decent movie to watch on Cable TV. All in all if we ever needed to stay in the area again - we would choose this location. It was a great place to be during a snow storm.

The rooms looks tasteless. Bed looks worn out and broken at the exposed bottom edge. The rooms looks like a rundown motel.

Staff was super friendly Air Conditioner worked just fine

The room was amazing

Clean room

Great Service and Staff did great job making sure our stay was appreciated

On our second day the rear lights were stolen from my truck. I couldn't use my truck after that. A family member had to give us a ride to where we had to go. We made a police report but we were told that you all do not have cameras facing the cars. We were in the very front entrance. First and last time we stay there. Our vacation turned into a nightmare.

The hotel was ok but needs updating. Too many bugs in the rooms. They sell water in the rooms if you are not at least a silver rewards member and the breakfast is underwhelming and not free.

The property was older, and while the room was clean, it had a stale smell upon arrival. It wasn’t a suite, as advertised, even though it had an extra room with a cheap TV on a small table. The restroom was tiny, and the smoke alarm was falling off the wall. The blankets were cheap, and the overall ambiance was not upscale. Front staff for breakfast seemed confused when I asked about breakfast as if he was CERTAIN we didn't have the $23 voucher I paid for breakfast.

Great staff and wonderful room!!!

The staff were welcoming and attentive. The room was clean and peaceful.

It was clean

Yes Room was cleaned and very fresh, bed were very comfortable , the receptionists were very courteous and Friendly , the whole stay was Great, location was quiet Thanks for everything

Very clean room. Very nice staff

Ok

Yes

Very friendly staff.

Our vehicle was broken in to in pain daylight, when we went to ask the receptionist if we could see the footage she told us they didn't have cameras outside. She also told my husband that theres been other occasions of break-ins.

Grea

Basic, no frills hotel

Room was clean friendly staff was greeted at the end of the night when I came back with the receptionist and remembered my name which made me feel at home .Thank you.

The air conditioning works good and the temperature is comfortable.

Spacious room for a great price

Room was greay. There was no heat in the bathrooms.

Good

Great

The room was very clean, the staff was very friendly, and we had a great stay.

Clean, friendly helpful stsff

Yes

Overall the hotel was fine. We found a few crickets in our room the night we checked in. Keep in mind it was the fifth floor but besides that it’s not too bad. I didn’t try the breakfast so can’t comment on that.

We did not attend breakfast. We were given complimentary tickets for breakfast because we had to wait 1.5 hours after check in for our room.

Slow maintenance service

One thing that was lacking was the cleanliness of the bathrooms in the room. I noticed a lot of mold growth in and arround the shower. Not a fan of that, but it was only just unsightly, the rest of our stay was amazing.

Carport wasn't the cleanest, shower curtain had a mold spot, breakfast cost instead normally free. This hotel just needs a remodel in my opinion. Not like the other Hiltons I have stayed in.

Staff explained me that he did check in already as my room was prepaid and gave me and excellent room

Great stay

Nice stay

I stayed in this hotel while attending a funeral. I left at 8:30AM and when I came back late afternoon, my room door was open. Not ajar, but propped open with the security bar at the top of the door. When I entered the room, I saw that the room had NOT been cleaned. Naturally, I panicked, wondering if someone had taken my computer or other valuables. I reported the situation to the front desk. Housekeeping claimed that they never cleaned the room, which was correct. However, the hotel staff could not give me an answer about who entered my room and left it open. I spoke with a staff member named, Patrick who said he would immediately investigate and call me to report who entered room 404. I got no answer and no call. Mistakes happen, but when security is involved, they cannot happen. I was away for over 8 hours. Anyone could have entered my room including other hotel guests. This is entirely unacceptable.

yes

The front desk attendant was so nice and friendly.

Amazing

Over all conditions was terrible no room service rooms cleaned every other day breakfast was terrible pancakes old flour

Great

So I had to wait the hour while they cleaned the room. Once it was cleaned and I got into the room it was fine. i travel A LOT for work, kids sports, and with my sorority chapter. This is the ABSOLUTE 1ST I experienced service like this, starting the check in! The front desk worker needs a class on customer service and greeting!

good

Very friendly staff

Room was very clean. Loved the front desk. Over very clean.

When we arrived we were greeted by the front desk and they were always checking on us when they saw us in the common areas. The room was very clean and the air conditioning was working great. I had to raise it up to 73 degrees because it got very cold.

Clean hotel, room, pool and courteous staff and clerks.

Easy breezy two days. FYI cars were broken into and stolen (corvette and charger) be mindful. But everything else was great!

Very clean and nice employees. Extremely polite. Loved our stay

Linen unclean

My stay was good. The check in was a little different due to staff not knowing the policy of how the breakfast discount works. She could not find the breakfast discount on my reservation. The breakfast was good. I enjoyed. The staff was very friendly and helpful.

The staff was welcoming and appeared to actually care about the guest.

Considering the hotel's pricing, it would be desirable for the rooms to reflect a more contemporary design. It seems an upgrade would be beneficial. Furthermore, the inclusion of breakfast would be a welcome addition. The current price point appears to be disproportionate to the services offered.

Great service

The elevator was out so everyone had to take the stairs all weekend. Pack all luggage up and down 4 stories. Shower had so much rust in them. TV would not turn on and when I called maintenance they showed up 3 hours later and we were sleep already

Staff was nice and friendly