Capital O Dallas/Duncanville

Water bottles, chicken bones, and all kinds of trash under the beds. It’s nothing like the pictures.

It wasn't what was shown on pictures

Staff very rude and inconsiderate

Love it there

The staff here needs some customer service training. Short abrupt rude would never stay there again for the money. Never run down. Needs maintenance dryer apps system didn't work. They have no control over that

Overall enjoyed the stay!

No mini fridge or a microwave

This was by far the worst experience I’ve ever had staying in any motel or hotel . I was booked in room 158 which had no lightbulbs , over 20 roaches big and small, and had mildew/ black mold on the ceiling and walls in the bathroom all over . I had to “prove” to them that my room was like that just so I could get a room change . The maintenance didn’t clean my room not a single time . I have an autoimmune disease and was sent to the hospital for staying here for 3 nights from October 19th to October 22nd because I was breathing in black mold and God knows what else. I just got discharged from the hospital today after being on steroids and antibiotics because my condition got so much worse staying at this establishment. When I got back I requested an extension or refund since I booked October 22nd to October 25th but didn’t stay a single night . Then I was threatened and harassed by the front receptionist and the property manager Tony and told to leave the property today October 24th , I got told that they were gonna call his people to handle me and it got to the point I called the police to which they told me this is a regular occurrence at this motel and they are actually having a city council November 17th to get the place closed down to which I will be attending with my evidence and case number with a witness that was there the first night I arrived who saw everything and felt disgusted dropping me off there. They refused my refund and lied to hotels.com saying denied

Refund. Dirty dingy and just a terrible experience overall.

The curtains were mildewed and so was the bathroom ceiling. But the room itself was clean and it was quiet also the receptionist was very polite and helpful.

Just of and needs repair

Cust Service was good. Place was terrible Just of and needs repair

Super dirty in here nd the rooms smell super bad , the front desk told me “please dont bother me yall can handle yall business quietly just dont bother me” like okay ?

Nothing Smelled like drugs and dirty

Absolutely NOTHING IT WAS BED BUGS AND ROACHES EVE RT WHERE AND MOLD AND IT WAS STINKING. Had to leave and they double charged me. Absolutely NOTHING IT WAS BED BUGS AND ROACHES EVE RT WHERE AND MOLD AND IT WAS STINKING.

Absolutely NOTHING IT WAS BED BUGS AND ROACHES EVE RT WHERE AND MOLD AND IT WAS STINKING. Had to leave and they double charged me. Absolutely NOTHING IT WAS BED BUGS AND ROACHES EVE RT WHERE AND MOLD AND IT WAS STINKING.

The hot water is hot nice for great detox bubble bath . Lady at the front desk is always nice ms. tricia. Great customer service Carpet could be redone with woodfloors

The hot water is hot nice for great detox bubble bath . Lady at the front desk is always nice ms. tricia. Great customer service Carpet could be redone with woodfloors

Nothing Smelled like drugs and dirty

The lady at the desk was really nice her name Tricia hopefully I spelled it right.. she couldn't find my reservation in their computer but seen it on my email.. she helped me get through checking process very well. Thanks Ms Tricia CARPET needs to be removed!!

The lady at the desk was really nice her name Tricia hopefully I spelled it right.. she couldn't find my reservation in their computer but seen it on my email.. she helped me get through checking process very well. Thanks Ms Tricia CARPET needs to be removed!!

I reserved 2 separate rooms, both were dirty and one smelled horrible. I discovered a roach on the bed in the one I was sleeping in, as I was lying down right before I fell asleep.

Clean

The front desk staff was amazing. Shout out to Mary.

Tbh i would never stay in this hotel ever again. As soon as you walk through the hall you can smell how dirty the carpet is. Theres is no functioning elevator. I had to walk up and down with my suitcase and bag. The door to my room wasnt very secured. The bathroom shower didnt work. The toilet wouldnt flush and the door was broken. My sheets were dirty and smelled like feet. AC sucked im surprised this plCe is still running tbh. But The front desk lady was nice tho. Overall i do not recommend staying here.

Bad

Staff The Capital O corporate office not giving me my money back on a room I didn't receive

Staff The Capital O corporate office not giving me my money back on a room I didn't receive

Front desk was kind and helpful but the housekeeper saying the rooms were clean and it literally looked like someone had gotten up out the bed recently, the other rooms someone was already in there housekeeper said it was clean and vacant and it was not photos look absolutely nothing like online pictures.

There was no WiFi or breakfast. There was no air conditioning in my room. They switched my room 3 times. No running water in my room. Has to brush teeth with bottle water. Roaches Al over the room and walls. The guy came and sprayed and I had to sit in the lobby for 2 hours at night. The air conditioner wouldn't come on. The TV is on wall for decoration. The entire hotel smells like meth weed and heroin. The workers offer you drugs and get offended when you tell them you're not interested. They curse and speak horribly to each other and to guests. Its basically a crack den motel with mostly desperate people and fiends living there as a home. I made the mistake of letting my dispatcher book the room for me. I wish I had known beforehand. Not to mention my door didn't lock and I could just open it with no key. I literally had to use the ironing board and a chair to prop behind the door to prevent looters from coming in. I could type more and its all verifiable. I have video evidence of everything. They even get upset when you don't pay with cash. Everything. There was no WiFi or breakfast. There was no air conditioning in my room. They switched my room 3 times. No running water in my room. Has to brush teeth with bottle water. Roaches Al over the room and walls. The guy came and sprayed and I had to sit in the lobby for 2 hours at night. The air conditioner wouldn't come on. The TV is on wall for decoration. The entire hotel smells like meth weed and heroin. The workers offer you drugs and get offended when you tell them you're not interested. They curse and speak horribly to each other and to guests. Its basically a crack den motel with mostly desperate people and fiends living there as a home. I made the mistake of letting my dispatcher book the room for me. I wish I had known beforehand. Not to mention my door didn't lock and I could just open it with no key. I literally had to use the ironing board and a chair to prop behind the door to prevent looters from coming in. I could type more and its all verifiable. I have video evidence of everything. They even get upset when you don't pay with cash. So many roaches and the smell of crystal medf all over the halls in the middle of day. Weed and crack filled the entrance and they don't ever hide it. The workers sell the stuff and the manager is on it. Only the Indian guy don't know what all goes on. And he leaves around 3. It turns into a den of sin after 3pm...

There was no WiFi or breakfast. There was no air conditioning in my room. They switched my room 3 times. No running water in my room. Has to brush teeth with bottle water. Roaches Al over the room and walls. The guy came and sprayed and I had to sit in the lobby for 2 hours at night. The air conditioner wouldn't come on. The TV is on wall for decoration. The entire hotel smells like meth weed and heroin. The workers offer you drugs and get offended when you tell them you're not interested. They curse and speak horribly to each other and to guests. Its basically a crack den motel with mostly desperate people and fiends living there as a home. I made the mistake of letting my dispatcher book the room for me. I wish I had known beforehand. Not to mention my door didn't lock and I could just open it with no key. I literally had to use the ironing board and a chair to prop behind the door to prevent looters from coming in. I could type more and its all verifiable. I have video evidence of everything. They even get upset when you don't pay with cash. Everything. There was no WiFi or breakfast. There was no air conditioning in my room. They switched my room 3 times. No running water in my room. Has to brush teeth with bottle water. Roaches Al over the room and walls. The guy came and sprayed and I had to sit in the lobby for 2 hours at night. The air conditioner wouldn't come on. The TV is on wall for decoration. The entire hotel smells like meth weed and heroin. The workers offer you drugs and get offended when you tell them you're not interested. They curse and speak horribly to each other and to guests. Its basically a crack den motel with mostly desperate people and fiends living there as a home. I made the mistake of letting my dispatcher book the room for me. I wish I had known beforehand. Not to mention my door didn't lock and I could just open it with no key. I literally had to use the ironing board and a chair to prop behind the door to prevent looters from coming in. I could type more and its all verifiable. I have video evidence of everything. They even get upset when you don't pay with cash. So many roaches and the smell of crystal medf all over the halls in the middle of day. Weed and crack filled the entrance and they don't ever hide it. The workers sell the stuff and the manager is on it. Only the Indian guy don't know what all goes on. And he leaves around 3. It turns into a den of sin after 3pm...

The sheets were full of cigarette burns I got to room almost 3 am and left 11 that morn & only a day refund was given because the manager said I stayed one night. Even a manager in training stated they need to shut the hotel down after she came seen the room. Horrible experience

The hotel could use a few updates here and there, but honestly nothing major. It didn’t really affect my stay and I would stay here again.

Friendly customer service no pool

Friendly customer service no pool

Room was alright the bed sheets smelled bad and ac did not work well

Went there to check in asked to see a room wasn’t allowed to see the room. I was also told if I paid for the room I couldn’t get a refund if I didn’t like the room.

I canceled it was terrible blood on the sheets , people in the front and cars sitting , it was very nasty

I found a dirty bowl in the dresser drawer when I checked into the room. I have pictures to show proof I need to speak to someone about a refund or something needs to be done.

The price should of been $50... Just needed somewhere to sleep ..Piss ring under mattress topper so they could improve the cleanliness and the rest wouldn't be so bad.. Back door doesn't lock so anyone can walk in but I carry so it wasn't a big deal for me.

Coffee and microwave would be great

Good

Stayed 4 nights room never got cleaned no new towels or anything

I wasn't happy with the state of the hotel but you get what you pay for. The sheets were clean and the bed was bug free. If you are looking for more disappointment awaits.

There were roaches . Blood on the windows. Stained dirty carpets. The shower faucet was broke. Their wahers and dryers were broke. The hallway to the room was filthy. Trash everywhere.

Place is not for the weak. I had to change rooms 3 times due to the room being dirty and air conditioning not working. Did not feel safe in this area at all. The back door was broke and anyone could come in and out.

That hotel is a trash, do not go there please!!! Everything is dirty, lot of weirds people!!! Don’t go there please …..

The average $50 hotel experience

Air Conditioning is broken. We have to tell the receptionists 3 times that its boiling hot in the room. We have to open our door room so the AC coming from the hallway will help the room cool down. Staff was not friendly at all. The room they moved us has no towels, no essentials and the washroom was not clean. The toilet was used and didnt flushes. The shower makes really loud noise, feels like you're in a horror movie. Staff really need to retrain on how to interact to a customers. Everyone is just minding there own business while customers are waiting in line to check-in. Horrible service negative 0.

If you want something budget friendly great place but don’t expect much else

😲

Not like the pictures online, rude staff and sketchy area. Hair in my towels

La habitación no estaba muy limpia

So the property actually has a dress code, and if youre unaware of this dress code it can result in a ban. I was at work and the lady that I was with had a friend come visit her, well that friend was in violation of the dress code and it resulted in a dilemma I had to deal with while at work. They also gave a key to my room to the friend of my.lady friend later that day and allowed them access to the room I rented. Thinking the issue had been resolved this created a issue where I was told not to return and I'd done nothing wrong at all. When this company tried to request a refund they didnt answer. They knew it was me cause everyone else who come through there pay in cash. They dont know I got a few connections on their staff. This place is a dump. Nice size room but under the bed its like house.keeping sweeps the trash under the bed insead of picking it up.

I had a great stay at this hotel. The room was spacious, clean, and very comfortable, making it easy to relax. The front desk staff were incredibly friendly and welcoming, providing excellent customer service throughout my stay. The lobby was also clean, well-maintained, and created a pleasant first impression. Overall, I would recommend this hotel to anyone looking for a comfortable stay with excellent service.

Very convenient, good staff, & good room

I refused to stay and checked out

No elevator extremely hot and no microwave in room. And people hanging around all night weird vibes

The front lady was rude ask her something answered me very disrespectful the beds were all broken it had cockroaches it was not a good place to stay at I won’t come back and I won’t recommend it to nobody

My door did not lock and when I reported it to the front desk the maintenance guy said half the rooms in the hotel did not lock

The room. Was extremely musty. They only offered me air freshener which did not help. Next morning my fresh clothes smelt like must. Had to attend an event smelling really bad

They checked us out, even though staying there 9 days on first day. Getting room serviced was constant battle. They have a curfew. Low cursing guests at 4am in hallway and outside

Definitely needs refurbishment

Do not be fooled by the pictures on hotels.com. The actual rooms look nothing like them. In the picture there is wooden floors, when we checked in there was nothing but old smelly mildew carpet. The beds were nasty looking and smaller than described. The hallways to the rooms were smelly and dank. We checked in, stayed in the room for about 5 mins and then left. Couldn’t stay there it was very bad. Would NOT recommend

The worst hotel to stay.

Not to the hotels.com standard. Didn’t feel safe.

This place is not safe for anyone to stay

Me and my spouse stayed there this past weekend. Not enough pillows(2 small pillows) for a king size bed, one room smelled so bad (mold and meadow) the first night, then they put us in another room, u can still smell the mold and meadow but not as bad as the first room we was in, and I was very confuse on why would u only put one set of towels in the bathroom and no towel for the floor to come out the shower. I asked the housekeeper can I get more towels, which we both had to use the same towel, because she took her sweet time getting some more towels for us. We had something to do. They were there when we got back tho. Honestly they just need to do a very big renovation on that motel! That was our first time staying there and it will be our last.

The room was filthy, it had not be cleaned in a while it seems, food in the chair cushion, trash everywhere, underneath the bed, the chair, behind the nightstand. Bedding had burns. There was a dildo underneath the bed, we checked out early without saying a word. The room was disgusting. The air conditioner worked well was the one positive about the room.

Yes

I hate to say this but I hated everything about it. The people were ok. I checked in the hotel and just left. I walked in the room , used the restroom and left. I’m actually trying to see how to get a refund.

Was great

This place is half a star

Before I even walked in the building, what I saw outside was people getting high? And would look to be a prostitute and a pimp making deal outside, people are walking back-and-forth. When I went inside the place , I knew that I did not want to be there. The manager knew the clientele that she had , and I wouldn't be surprised if the people out the women were not cutting her in on some of the money would not recommend this to my worst enemy

Staff was nice and friendly. Room was total opposite from the images. I literally checked into the room, saw how disgusting it was and immediately left the place without askingg for my refundd backk.. That's how badd it looked andd smelled inside the rooms. My 2day mental health break turned into 15mins 💀

The lady at the front desk was great, I feel bad I don't remember her name. Sketchy clientele, no fridge or microwave in the rooms but the shower and tv worked, so a fine enough place to rest my head for the price.

Staff Is ok, but the building smell to marihuana all time and the toilet was really dirty

It was cool

Cheap price

Door handle was broken and heater barley worked other the that staff was very nice could of been a simple mistake I was tired to say anything just prayed God would look out for me

Yes

It was dirty the roaches was in there the tub was stopped up the sink was stopped up and they was rude about taking care of it I will give them a no stars and put them on blast because that is the worst motel and the internet travel varsity lied

Room was poor

No problems. Grateful for the room.

Great

Yes the rooms are nasty the staff is

It's okay for me

Awesome place. Love the staff.

Always a great stay.

Great

There was no heater despite extremely cold weather. The entire place looked and smelled trashy. Overall, it was just horrible.

If you just need a place to lay your head down this is it. The rooms are pretty run down. The ac unit was torn apart but worked. The restroom made a loud noise all day. The wifi does not work at all. I called to see if the passcode was wrong and was told that the wifi is hit or miss, but probably wouldn’t work due to the internet provider. The phone didn’t work inside. It was bad. But like I said if you just need a cheap place to sleep at, go ahead. The area is kind of sketch though.

Great

It's the most terrible place to stay I would wish that on my worst enemy, for the amount of money their asking to false advertise the place is insane. None of the rooms looks like the pictures.stains on sheets and pillow cases. Tvs don't work you watch the cowboys game in the lobby. The only overall good thing it has was Hot water.

Room was neglected, smells of weed and cigarettes even though it’s no smoking, my room smelled of smoke when I got there, bathroom sink was clogged. One microwave in the lobby for the whole building to use. The hotel or room did not look like the pictures at all. The curtains were filthy

Very quiet clean

Very nice and quiet and relaxing

Hotel was renovating. Curtains were stained, not enough lighting in the room.

Yes

All terrible

This hotel is misrepresenting the quality and the excellent reviews are incorrect. Our room had ripped up curtains that were falling off the railing. The bed was stained. There were not outlet covers on any of the outlets. The lights did not work and the toilet was broken. We were in the room for a couple minutes and immediately returned our room keys and left and had to book at a different hotel. I currently have priority refund request submitted through expedia. The desk staff were kind and that is the only good thing I can say about this hotel.

But it was ok price was good

Smooth elevator access helped with luggage effortlessly. The room presented a clean and tidy look. Bedding felt freshly washed. Staff remained approachable.

One of the best hotels we’ve stayed in! Highly recommend.

Everything

friendly staff, and thoughtful touches made the stay feel truly special.

This hotel worked perfectly for our one-day family trip. The room was bright with neatly placed lights. The bed was cozy and fresh. The staff was friendly and attentive.

We stayed with family for a day and found the hotel location very convenient. The room was clean with good lighting that made it feel warm. The bed was comfortable and neatly arranged. The staff was polite and handled everything professionally.

Photos needs updating, pictures are deceiving!!!!!!!!!

Yes

Everything

It was amazing and quiet and relaxing

I check in and went to my room. As I walked to my room there was cooking being done in the rooms and my room was filthy. I asked for different room and when I went to that room there was one light right in side the door and that was the only operational light. At them time I went to the front desk and asked for refund, which is when the problems really started.

Unfortunately I had nowhere else to go and no funds. It looks nothing like it’s pictured here. Oh and they have a lady in a security jacket who has the worst attitude and bangs on the door so hard it shook the tv mounted to the wall yelling “you gotta pay or check out” then heads to the next room before you get a chance to open the door all the way. I’d rather sleep in my car than here ever again.

This has to have been the worst hotel that I have ever stayed in I was supposed to be in a smoke-free room but the whole hallway wreaked of cigarette smoke I did not know that it was a motel or an Extended Stay it was nothing like what was advertised online I really would like my money back

The whole place was trash

Quick overnight for work—room had a desk and reliable Wi-Fi, which was much needed. Parking was hassle-free and I had no trouble leaving early.

Very clean rooms and great location. Fab stay there.