Best Western Plus Duncanville/Dallas

Clean and comfortable room.

Great stay

The staff was super friendly

Service, breakfast.

Good place to Stay, Just need to clean more often the floor.

The hot breakfast was rationed/served as opposed to allowing the guest to serve themselves. I have never encountered this at other hotels that provided complementary breakfast before. Maybe there was a reason for this but nevertheless it made me feel some type a way.

No complaints. Highly Recommend

It was slightly noisy. Banging from the outside to knocking on the inside next door. The only nice person I ran into was one of the ladies cleaning a room. Nice and very helpful. The lady that was wiping down the exercise equipment didn't even speak back. We stayed on the 3rd floor and it was very hot in the hallway

Nice place

Very obvious they did updates recently. Very festive for World Cup and they had a very nice breakfast!

They very friendly , breakfast is was good

Everything was nice only thing they stop breakfast to soon have longer hours please…..

Yes

The cleanest I’ve ever been to, the moment we walked into the room it smelt so clean. Nothing was unsatisfactory

Breakfast was good. Location was solid. Shower didn't get hot.

I love that the rooms were reasonably priced and built with the customer in mind. I absolutely loved the work out room!!! It actually had real, work out equipment! We were in there 2 days out of the 5 and I could watch my kids directly in the pool. Awesome! I didn’t go to breakfast. I don’t want to be upset and out by 9 before 9 am vacation. Also, I’m a fan of bacon and they only had sausage all 5 days. I wish the would’ve switched the menu a bit.

The people above were super loud and our phone didn't work.

Was very clean and always smelled great! The pillows could of been a little better quality but nothing that big of a deal

Good place and breakfast

It was very quiet and private. Was able to gas up at Sam’s and have dinner at cheddars. Great rest stop enroute to Dallas. Would definitely stay here again. Parking was safe for my personal vehicle.

We were in town for my son's basketball tournament and it was a wonderful stay. Would definitely stay again!

Breakfast was hot and ready 6AM - 9AM went to my room and relaxed for a while with my fiancé and children, then we went down to the pool and played for a few hours. Then we went to get pizza came back and ate watched movies and went to sleep. I will continue to always book Best Western on Hotels.com

The room was as expected but the bathroom was not cleaned properly . Otherwise it has free parking and a buffet next door (go at your own risk)..

Great location and helpful staff

Great place to stay, staff and clean room

The hotel and room were very clean despite the old building. There were a few areas, corners and baseboards, that one could see the age of the building. But no serious problems...it was very clean! The staff were super friendly and helpful. The breakfast was plentiful and there was a larger than normal area to dine in. Parking was easy and the lot, although full, had plenty of open spots! The area was easily accessible and near a Waffle House, a few other eateries, gas stations, and the Duncanville Fieldhouse! A great location!

Excellent hotel!

Great location and clean

Very clean and amazing staff Clean friendly

Good place

yes

Better than most hotels I have been to

The staff was rude and horrible to be around. The place was disgusting!

Great stay

Breakfast finish early 9:00 am Room is very comfortable. The Shower water pressure is low

Halls were clean, besides the second floor reaked of weed, all weekend. Pool area was also dirty with beer cans lying all along the pool area. Breakfast was decent, and breakfast staff was super sweet. Parking was very accessible, and there was a nice Chinese buffet right next door! (Highly recommend). I will complain though that they called to threaten to kick us out due to several of our softball team girls running the halls, we just made it back from main event due to our tournament being cancelled, and were greeted back with that with literally being back only a big 5 minutes. Multiple kids from other guests were running. Not to mention the staff called our room to threaten to kick us out, when OUR CHILD WAS WITH US, and not part of the group running, at all. No warning, nothing. When I went to talk to the front desk we were told they got a complaint about a room nowhere near ours. So due to that we unfortunately won't be back we stay at many hotels in the area due to softball and never had an issue.

clean room, comfortable, loved it

Negatives: we came for a weekend softball tournament and due to weather it got cancelled (obviously not the hotels fault) so we did unfortunately have 6 little girls bored going from room to room. We came back from main event about 5, and got a call telling us we'd be kicked out if our kids continued to run. No warning nothing, just a threat. I understand wanting to have other guests comfortable. But it wasn't even MY child running, but other kids, as she was with me the whole time we came back from main event. When we went to talk to the front desk associate she told us what room it was, and it was nowhere even near our room, and like I said prior my daughter was with me the whole time the complaint came to us. We didn't appreciate being accused when it wasn't even our kid, and there were several other kids running the hall.... We come to the Duncanville area frequently for tournaments and usually stay at the Hampton and wanted to give this one a try, we'll definitely go back to the Hampton, after that incident, other wise we enjoyed the stay.

Everything was amazing

That I wasn't sleeping in my car, but may have been better. The roaches and something that looked like a bed bug in both rooms, staff was not very accommodating, and guarantees were not kept.

This hotel is a great stop for one or two days. The staff is nice, the rooms are clean and all of the amenities work as they should. The breakfast was perfect to start our day. Would absolutely recommend this hotel. Had to move from our previous hotel because opposite conditions.

Clean room staff great only stayed 1 night

Location

excellent

con

Very clean and comfy

The entire hall smelled like weed, the walls are super paper thin that you literally hear the tv next door and the doors slam so loud that they startle you awake!

Good location and worth the price .

Everything was top tier very refreshing and I recommend anyone to stay here, I would most DEFINITELY book again!

Excessive pet fee, but clean room, quiet.

Yes

Friendly staff and excellent service always!

The swimming pool was nasty the ladies at reception where not very nice the hotel was not clean the fridge did not work the cabinet under the tv had big drill holes i took picture so i would not get blamed

Clean hotel, friendly staff, good breakfast

Warm room and breakfast buffy!

Hotel was good for the price. Everyone was nice. Breakfast was good.

Good customer service…clean room. plenty of parking.

Great The first room the remotes to the tv were not working. I was moved to another room, but the AC was not working properly.

Good

Great customer service. Basic breakfast. The breakfast is okay.The eggs are not normal.

Nice

Nice and quiet, bed felt great

Upon entering the hotel, we were greeted by a lovey aroma (like 4 or 5 star hotels) that continued into our room. The staff verbally greeted us . They were very helpful and polite. Every request was met quickly without any excuses. The decor was freshly updated...very beautiful. The hot breakfast (scrambled ,hashbrowns, and freezer croissant breakfast sandwiches was served by 2 SWEET ladies. I have NOT had this happen before any Best Western Plus locations. Alas, no Bacon....we both like bacon! We didn't eat the sausages were a little pink inside. Lights in the bathroom need to be and must be brighter. We really enjoyed our stay. Have a blessed 2026.

Front Desk service …..5 star Breakfast…………. Normal hotel breakfast

Great customer service. Staff was very kind and friendly. Breakfast was great and hotel was very clean

Yes, room was clean and in good repair as well as the staff was cheerful and warm with personality

The staff is Great , the facility is very nice but as soon as we got her there were roaches in the bathroom, my son was scared to use the restroom, and then the breakfast wasn't even ready at 7am, so I didnt get to eat a full breakfast before we left

The entire staff was very pleasant and they made you feel like you are in good hands!

Seamless check in staff was nice the place was clean

Everything was nice. The people friendly.

Yes

My stay was GREAT!!!!! Not to mention the DELICIOUS breakfast they had!!!!!

Overall property was kept clean, easy and convenient parking. Lot of restaurants convenience overall good visit

Had bed bugs

Great stay

Breakfast

Easy access love happy hour

The room and service is impeccable

great customer service

Very clean rooms

The front desk clerk did not give me a receipt. They should offer a receipt. She would not put my BW rewards number on my room. I did not appreciate that. Not sure I would stay at this hotel again. Service is the quality that sets you apart from the rest. Not impressed.

We weren't able to sleep cause whoever was on the floor above us we're making loud noises

The location was perfect for the reason I was there. Within a few miles from the testing center I had to drive to. Hotel was clean, and enjoyed the complimentary breakfast provided by the staff. The front desk attendant was friendly. Throughout the night there was noise that sounded like someone was slamming the door repeatedly. The noise woke me up several times. I was in need of a good nights rest before I left that next morning to take my exam. This was extremely frustrating!

It actually had a shower chair in the handicapped bathroom!

Very clean and enjoyable

Clean, good service

The only complaint I could possibly offer is that the room had a little bit of a funky smell when we came in. Everything looked clean though, so we sprayed some room spray and it was fine after that.

4 stars for front desk staff at the time of check in. 4 for the room. Mirror next to bed looked sprayed but not cleaned, couch had stains and so did the ceiling. Fridge rattled loudly at random times during the night. And this was a Suite. Check out was nice and the front desk staff in the AM was much nicer

Nasty floors, nasty bathroom floors with clogs of hair. My child had on white socks when we entered the room, when she sat in the chair after walking on the floor the bottom of her socks were dirt brown.

Always great service every time I stay

Excellent parking could be better …..

Great hotel for 1 night stay very convenient to basketball events in the area.. Be advise it is only one electric car charger but I was able to charge my car for free

Very nice location No real complaints

Nice hotel

Very nice for a quick couple’s weekend getaway.

Room is very nice, clean and quiet.

Hotel was very clean and updated. They were redoing the carpet in the hallway when we left

Disliked - room doors auto closing tended to slam shut and were quite noisy. We could hear them in our hallway most of the night.

Awesome

Terrible I wouldn't give this place 1 star, I stayed here one night, I paid the 22.65 to checkout late it hadn't been 24hr since I arrived at the property when it was time to check out I went to the front desk to check out and the front desk lady Tania told the housekeeper Luci to check the room the housekeeper said I had damaged the chair which is pleather that it had wear and tear. I was falsely accused of damaging a desk chair that had peeling in less than 24hrs I booked this hotel for the pool we were mainly outdoors as soon as we arrived, I didn't read the previous reviews on this location that they're furniture was falling apart, I asked the lady if she was going to write me a tab for the table that almost collapsed when I placed our pizza box and for the peeled chair and also their fridge had severe mold stains how could I do that in less than 24 hrs, when all we wanted was to go swimming they kept the $100 deposit for their chair. I do not recommend this place for families, NOT FAMILY FRIENDLY! They refused to show me the chair probably will be used to scam someone else for $100. Do better best western plus.

I liked the staff, meal preparers, service staff and security of the property.

Easy to get to. Friendly and helpful staff. The room was spacious.

Very clean and nice

It was nice. It was clean until 2 o’clock in the morning when the smoke and arm started beeping, nobody to fix it regularly batteries.

We've stayed at Best Western Plus in the past. This property, though, excels them all. It should be called plus plus!! Extra shelves in the bathroom, desk chair AND casual chair with stool, full length mirror, etc.....dozens of little details that add up to making this hotel feel almost a luxury stay! And the breakfast?! Several hot and cold options including some hot items served by staff and a cappuccino machine. I have a very limited diet and the cooks quickly and happily made a version I can eat! The bed was quite comfortable and the thermostat properly adjustable. The area is quiet. The staff is professional, friendly, and attentive. Our stay was delightful!

Nothing good to say

Did not eat The pillows

The facility was nice great location

Racist staff, no diversity with personal. Overcharge black men and only let them stay on the side of the hotel where they let families with load small kids or people with large dogs are also staying. They will charge you for early check in, which is fine but then they’ll put a large family above you making noise all night and charge them less. Also if you ask to be move they will not make that accommodation.

We had a great time there. The staff was nice. We had a big group with us so thay accomodated us really well.

First time and will be coming back

Clean

The hotel was very nice no complaints except I was on the 1st floor and the people directly above me were so nosy running across the floor. I assumed it was kids. Otherwise the stay was great. I will stay again.

The walls were thin and it was noisy, but the staff was very friendly and helpful and really went beyond our expectations to please. Breakfast was best I’ve had.

My stay was below expectations. There was a noticeable sewage odor coming from the shower, and the pillows were very uncomfortable. Breakfast included an item I couldn’t identify or pronounce, which made the experience less enjoyable. Overall, it just wasn’t the best stay.

Very clean

Great

Friendly, welcoming front office. Easy registration process. Definitely will stay here again.

Need to add body wash to showers

Bed was comfortable. At home I sleep on Tempur-Pedic. Hotel bed was a little firmer that that. I was really late to check in so hotel called me to confirm my ETA. When checking out, I was given option to check out 2 hours late for extra $20. I would definitely stay here again.