Holiday Inn Express Hotel & Suites Dallas South - Desoto by IHG

👍

Need coffee pots back in the room.

Everything was good

great stay loved the staff

No hot breakfast. No one there to cook it. Other than that. We love this place.

It looked nice on the outside, but the interior was rough! No coffee pot in the room. Sticky carpet! The breakfast was nice as well as the staff. I wouldn’t recommend it, however, because of the street noise and shape of the interior facility.

Exceptional

I got bit by multiple bedbugs

Clean and spacious room...good parking...pool was closed

Everything was excellent at hotel. No issues.... It was a little overpriced. Compared to other hotels in the same area.

Everything was excellent at hotel. No issues.... It was a little overpriced. Compared to other hotels in the same area.

My son and daughter-in-law used the banquet hall to get married and the staff was extremely helpful from setup to breakdown. We couldn’t be more thankful. The hall was clean and the manager was very accommodating. I did a family reunion here years ago and I’d do another event at this same location.

Didn't like the mildew smell in the hallways. Didn't smell fresh.

Didn't like the mildew smell in the hallways. Didn't smell fresh.

Pleasant

The stay resulted in an adequate experience.

The location was a good location not to far from Downtown Dallas Not very clean we found ants in the room.

Not very clean we found ants in the room.

The hotel was clean. The staff was friendly and helpful. I would stay here again.

Exceptional

The bathroom is in desperate need of upgrades and repairs. From the cracked floor tile to the dingy old look of the jacuzzi tub. Toilet seat needs tightening or replacing.

The breakfast was okay. It was a weekend of a football/baseball tournament so the food started running low. The front desk clerk was nice and attempted to be accommodating. I mentioned my concern about the door to the manager. His response was I can stay or checkout, there's other doors up there like that. The air smelled musky. The pool was closed.It's my 1st and last time booking here

Very good

Everything Front desk i arrive on the 3rd demarcus and i beleive and the other gentleman in there excellent i recommend 100%

Everything Front desk i arrive on the 3rd demarcus and i beleive and the other gentleman in there excellent i recommend 100%

Good

I enjoyed watching housekeeping work around the clock. They were always doing laundry and cleaning every time I saw them. That lets me know that the hotel staff takes pride in our comfort.i will be back.?

It was a comfortable stay. The staff maintained the property well. However, the breakfast menu was limited.

Good

Clean room and staff were polite

Bad

Traveled from Florida and was told Pool is out of service. Call before you book at this hotel. Staff were nice and breakfast was good. My main issue was not being able to get in the pool with this hot weather.

Exceptional

Close to stores Smelled humid, ant infested

Smelled humid, ant infested

Exceptional

Pool was closed the whole trip. The room had a bad odor.

Superb

The room was clean you could tell this property is older but has been pretty well kept. My room was spacious and clean. Booked a double with pull out couch. Breakfast was good no complaints

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The friendly staff creates a warm and inviting atmosphere as soon as you step inside. During our brief stay for the World Cup, they were incredibly helpful in answering any general questions we had about the area. Their great sense of humor also helped to alleviate the stress of traveling. Additionally, the room was much larger than we had anticipated.

Very clean and the staff was very friendly. Only issue I had was that the pool was closed.

Pool wasn’t even open. It was dirty and empty.

Great one night stay. Nice and clean.

curtain motor was not working, bathroom exhaust fan was not working.

Do not recommend this location. Not at all the standards to that of a Holiday Inn Express I am used too

clean room. Nice staff. Plenty of restaurant options close by.

Good value and very nice facility. Staff was great and breakfast was good. Right off I-35, but never heard the traffic. I will stay there again.

clean room, decent breakfast, comfortable air conditioning

Pool isnt ready yet

The rooms were outdated and not the cleanest

Very nice hotel, courteous staff.

It was ok

Nice property

The only issue I had is the power went out and the elevators were not working. My mom was traveling with me and she is over 70 and has a bad knee therefore the stairs were a challenge because we were on the third floor.

The room was spacious and clean...the staff was very friendly, breakfast was adequate...this is a place I would recommend for families with young children or a large group that needs a spacious room.

Great

Everything was perfect, all except shower didn't work.

reserved an accessible room. website showed walk in shower but that is not what the room had. was just a standard tub with a bench you could pull down from the wall, not usable for us. No hot water at sink or shower. space to maneuver wheelchair in room was non-existent. once on the carpet had to travel entire length of room to turn around and that was a tight fit in every way. space between the beds did not allow wheelchair to be angled in a way that helped person to get in or out of bed without a lot of effort. In 15 years of staying in hotels this was hands down the absolute worst stay we have ever had.

Front desk, Room Breakfast

Room are clean,

Clean room, staff was very helpful. Air conditioning was excellent

YES

The room was spotless. The staff was wonderful. The breakfast was tasty. Too bad they ran out of what I wanted a more than hour before scheduled time to stop serving breakfast. Parking was very good.

Thank you

Yes

The bathtub needs updating.

Refrigerator in room made loud clicking noises every time it came on. I unplugged it to get rest.

The night desk staff were very rude

Excellent

I only stayed one night but slept beautifully

I always enjoy staying at your hotels. They’re wonderful and clean.

Bathroom had ant infestation, blinds in room were all cut up and broken, phones to front desk don’t work, one of elevators broken, ice machines also had one broken & my biggest peeve was hotel staff crowding/rushing the breakfast lines causing guest to come back later or wait long periods. Hotel was clean, but it’s falling apart.

Great Location! Great Staff!

Ice machine not working and had to go through front desk for ice. One elevator was not working. Overall condition felt old/worn.

Several vehicles were broken into while staying here. And the room I had on the 3rd floor had a bad lingering mold odor that I could not get rid of I bought a room deodorizer Lysol air freshener and that smell was still there. That sofa has to be thrown out.

There are many dining options near the hotel. The only thing I didn’t like, our hotel room smelled like damp towels.

If there was an option for ZERO stars, that’s what I would have given this property. We had to change rooms at 10pm the night of check in due to issues with the light in the room not turning off. The property is dirty, WREAKS of marijuana and cigarette smoke, the elevators were down (1 our entire stay and several times both of them were down), multiple homeless people wondering around the lobby, and some sketchy activity happening in the back parking lot. The room was sticky the floor was disgusting and the bath mat was soaking wet before we ever used the bathroom. To top off our stay we went out the morning of check out to our car window busted out and burglarized. The ONLY positive thing I have to say is the front desk was helpful with getting the video footage to the police. We will NOT be returning to this property.

The staff was good, condition of hotel rooms was average to poor.

Wear and tear

We stayed for one night and loved the view of the trees and grass. My partner liked bow made of toilet paper.

The rooms and common areas were nice and most importantly clean. The swimming pool was empty, one elevator and ice machine was out of order. We had 3 rooms and none of us could figure out the tv. The breakfast was hot and good, they had the most amazing cinnamon rolls and the coffee was hot and of good quality. Overall it was a nice hotel. But we had teenagers with us and they were very disappointed about the swimming pool.

Smell bad

Was a great spot to stay

The room was big, clean, and comfortable. Highly recommend thanks!

Carpet in room in dirty

I stayed here about 3 wks ago with my husband and my 3kids. The hotel itself is nice. The room we stayed in was also nice the only thing I was not liking was the restroom. It needs work or updated. The bathroom looked very old especially the shower. But all in all the stay was good. I definitely would recommend.

Pool, hot tub, elevator, and ice machine all out of order. floors unclean and smelled like smoke. Room go hot in the middle of the night when the AC auto switched to fan.

Location was good and staff were friendly. Breakfast in the morning was some of the best i have had options wise. The room iteself felt dated, carpet was cut out in some sections and the shampoo and conditioner in the shower had hand written dates of 2023. The door to our room would not lock usless you pulled up on the door itself. Overall not bad.

No ice machines, but good otherwise.

Also after checking in we found out that the motel had NO working ice machines, that’s right NO ICE!!!!!

It was quiet and staff were helpful.

Everyone was super nice and helpful. The Hotel was very clean. The breakfast was awesome and lady taking care of dinning room was so help and kind with me and my children.

Not bad for the price - just a few maintenance issues that should be addressed by cleaning staff noticing while cleaning the room…

It was good

Everything was great

Over all clean. Would stay again. But overall the most outdated, oldest, holiday inn I’ve stayed at. Still good. But not the best holiday inn. Really can’t complain, but have stayed at better.

The staff was very accomodating, especially the lady in the dining area. Hotel was nice and clean.

Employee was nowhere to be found at 11pm checkin.

Noisy place

The room was smelly. I have the maid the spray the room with room fresher spray.

to the location of my event.

Convenience

Stayed in the 2 room King suite. It was so nice to have the separate but connected bedroom for extra privacy and comfort. The staff was all amazing from front desk to kitchen staff in the am. Cant say enough great things about the staff. The room and hoel are clean. Only downside it you can tell its a little dated or needs new paint. Otherwise it was great and we will stay there again.

Great place to stay

Staff was extremely friendly and our room was quiet, clean, and comfortable. Hotel is close to several fast food locations and restaurants! We had a pleasant time and would stay here again.

We stayed for a week and all the staff was very friendly!

Our room smelled so bad of moisture and mildew. It was sooo gross. Bathroom needed to be cleaned. Toilet seat was chipped up & Bathtub had hair in it. #Gross

I could tell that our sheets were not changed. There was a stain or just delamination of the sheets along the side but after the first night I found either a bug or a scab (yuk) tucked along the bottom of the bed under the sheets. I told the staff and our sheets were changed for the second night. The hinge of the doors in the bathroom were badly rusted. The second day of our stay the breakfast items were so limited even from the day before.

Not a bad property, but not one of your best! I like staying in your Express properties, but this one needs a little up grading.

Property was clean but had a persistanr mildew smell. The breakfast was good & rhe hostess with the breakfast was very courteous, friendly & professional.

Property was fair, I did not like my room smelling like mildew.

Great location for my purposes. Very friendly, great staff. Good coffee and breakfast. My room was a bit worn.

Carpet was dirty, curtain tattered and had holes, bugs on the bathroom floor, the toilet made loud squeaky noises with every flush, there was a mildew/moldy smell that I’m assuming was the carpet.

Nice place

Room stunk of cigarettes. Elevators felt “jumpy”.

Room could have been cooler, other than that staff was great/friendly.

I liked how neat it was .

Just okay. Carpet in hallway is filthy and all the doors had scratches as if they had been broken into. Kinda sketchy so that had me frightened a bit. Not a horrible stay but definitely have had better.

Property was clean and staff was nice. The only downfall was, the upstairs people had a child running till late hrs of the morning and kept us up we could hear it very loud.