Comfort Suites DeSoto Dallas South

Very convenient area with great staff and a clean property.

The property was very clean and the staff was very courteous. My biggest problem was the elevator was broken and it had been broken for several days. No one informed me of the situation. I had driven 8 hrs from Louisiana for funeral. I had booked 2 rooms and the 5 of us are totally disable. It was a complete challenge to walk up the stairs.

I got stuck on the fourth floor for two hours because the elevator was not working

The elevators didn't work so my best friend had to take the stairs to the second floor. Even though we could use the exercise, we feel we should have been notified in advance. It would have definitely impacted our decision to choose this particular hotel.

Friendly staff

Great location with great amenities

Do not recommend it.

Location was easy to find and get to. And was extremely close to the reason we were in town. The lady during breakfast was really sweet and seemed to care a lot about her job. The shower was not cleaned (hair everywhere and soap and lime build up), the floors in the lobby had some weird liquid (I’m thinking from a trash can being moved) but that liquid stayed overnight, and the elevator to my fourth floor room was not working properly or at all at times.

Convient Rate

We had a wonderful stay! The king room was spacious, exceptionally comfortable, and featured a nice sitting area with a couch. The staff was friendly and welcoming, and the hotel's convenient location just off the highway made getting around a breeze. The complimentary breakfast had a great variety to choose from, including bacon, eggs, waffles, cereal, oatmeal, muffins, and pastries. Will stay again if I’m ever in the area!

There were some flaws in the room, and a weird smell. I had very poor reception on my phone.

They don’t have a maintenance person

Nothing

I paid twice and didn’t receive my money back because i booked with an different name

Repairs need to be done. Bathroom faucet was loose and unsafe. I notice Sheetrock in bathroom exposed And needs patching. Bathtub shower surround needs cleaning and caulking. That’s all!

I liked the location and only one of the staff was friendly The room and hallways smelled terrible. One of my pillow cases was dirty and several of my electrical sockets did not work , and one of my lamps had a blown out bulb.

The overall location is great. However it seems like the building may be a little older and there are a few cosmetic renovations that could be made to increase the potential of this hotel. Overall, it was comfy and comfortable. Breakfast could have provided more options for certain dietary restrictions.

I like the TV could be positioned in the room or in the living room It was dirty. They had no security like it didn’t feel safe. All the doors were open all the time the older staff were mean. Almost everything was stain. The couch was stain. The curtains were stain. The bathroom looked crazy and the bed was very worn in like there was a sinking feeling in the middle.

The location was good, right off the freeway The breakfast option aren’t healthy, everything was pork no turkey or chicken at all.. everyone don’t eat pork

The breakfast was great as well as the size of the room and the area. The smell of the room was a lil alarming. There were underwear from someone else in the couch bed. Did not suggest a early or late check in.

Pool was green. Staff were very friendly.

Convenient to shopping, food, and major highway.

I love the breakfast its always great.

When I arrived, rhere was a sign on the front desk that says Return in 15 minutes...I waited an HOUR and still NO FRONT DESK AGENT!! I PAID ONLINE, SO FULL PAYMENT WAS GIVEN UP FRONT!! AFTER 1 HR AND 15 MINUTES OF WAITING, I LEFT AND DIDN'T RETURN!! I PAID MONEY UP FRONT AND RECEIVED NO SERVICE AT ALL See above

Price

The front desk lady at the Night Shift with the blond hair was very very phenomenal. She was so nice and sweet. I will be back to this hotel. It’s very quiet too and very safe.

Toilet would not flush I asked for a plunger from the front desk. They said they would have someone bring me one never did. I had to track down housekeeping to get the plunger after trying to plunge the toilet. Myself still wasn’t fixed called down to the front desk told him the toilet seat is broken. The toilet won’t flush. I will talk to my manager. I checked out this morning. I’m still waiting on the managers decision.

Everything was good...

Clean The mildew smell in room

Good

Individuals just hanging around hotel. Rooms had musty damp smell. The breakfast was simple.

From the moment I walked in, the cleanliness of the hotel stood out. The lobby shined, the elevators were spotless, and the hallways smelled fresh. My room was thoroughly cleaned—no dust, no smudges, and the bathroom was sparkling. Even the smaller details, like the neatly arranged amenities and perfectly made bed, showed consistent care. It’s clear the housekeeping team is doing excellent work.

Clean Food wasn’t cooked right

My one and only huge gripe and it hasn't been with this hotel chain only, is that Expedia advertises them as having a pool as does the hotel chain. My 11-year-old and I showed up to find a green tiny swamp pool with a padlock on it. My son races BMX throughout the State, and having a pool to cool off and recover in is extremely important. These hotel chains need to stop lying and update Expedia when their pool is a swamp with a padlock on it.

No working phone in-room and on one side of the bed there was no working light or plugs.

Everything was clean and quiet and Super staff

2. Minor amount of water was leaking at the base of the toilet 3. For whatever reason iPhone reception was poor for room 103. 4. Staff was excellent and very kind which was the reason I tolerated the deficiencies.

Fridge n microwave n WiFi ain’t working to do work

Good staff

If you're looking for a cheap room for the night it will work, the beds were clean, but the carpet was something you don't want to walk on barefoot!

Locked out my room Staff was sleeping in back, had to go to my car because the staff wasn’t in the front desk.

Ok staffing I think she was slow but overall ok

The staff was nice and friendly & the location was safe. I booked this particular hotel for the rolled in shower. The room I selected included the photo of the shower but upon arrival it was a bathtub. I requested another room but none was available with the accessible shower. The bed was uncomfortable. The thermostat on the mini fridge was broken.

The check-in in part how nice the night staff were Morning desk clerk wasn’t listening in charge me 50 dollars more on a Monday then what I paid for the weekend

Really enjoyed the process and easiness

The staff was helpful. Credit card machine was down the whole time. The pool was out of order. Everything was clean and perfect for the room.

Shower but it was okay

Very comfortable The shower was a little dirty

To many issues with the staff. Every time I needed to extend my stay it was a different situation. VERY INCONVENIENT

No early check in. Room was spacious and clean but had a very slight musty smell. Bedside outlets didnt work. Breakfast was adequate. Everything just seemed a little run down and maybe they were short staffed.

This was my first time staying in this hotel & I will be coming back.

I arrived earlier than I needed to so that I could swim laps in the pool, only to find the pool was not working and filthy- closed. This is unacceptable and should be posted on the website. Also very sketchy people seem to be living there; travelers need to know this- it should be posted on the website. Because of the bad vibe from the sketchy people living there, I looked into the crime-statistics and found that the neighborhood was super high crime and that multiple vehicles had actually been stolen at that hotel recently! yeah, they did not put up any gate or security measures. No security guard. That is not OK. Crime stats and nonworking pools should be listed on the Hotels.com page on the website. People need to know this stuff. My type of vehicle was one of the most stolen. I was very scared and checked out immediately, and they would not give any refund even though the room was still clean and unused. The entire place smelled like a combination of mold and smoke. There were stains on the carpet, mold and cracked caulking in the bathroom, and the couch in the living room area of the suite looked like oil wrestlers had had sex on it. Many children were running wild in the lobby and being loud. The clerk was nice.

Pool is closed due to broken pump Hotel smells like sewage smell

We

Pool closed. No coffee left in the room all week.

The hotel was clean and quiet, the breakfast was excellent.

Don’t go here if you want to use the pool because is out of service… they don't advertise.

Check in was quick and smooth. Room was everything I expected based off other reviews. Definitely recommend

Clean room, adequate parking

It was well kept

Very nice spacious room and very clean.

Got what I wanted outta the stay

Spacious rooms. Good amenities.

This hotel was horrible, there were roaches in my room, The hotel never offered to exchange my room to another room, I also saw a roach crawling on the hallway wall. They only offered to spray my room the next day which was my check out day. Complain to the manager through emails and left phone messages, he refused to address the situation probably because they had already received the payment on my credit card. I advise no one to stay at this hotel. I also overheard a customer complaining that their room smelled of weed, which also tells me that they are not cleaning the rooms because why offer that room if you knew it had that order in it. Everything about my stay was horrible and again take it from me if you have a complaint, they won’t address it they will choose to ignore you instead, worst hotel ever! Also, there was a smell of cleaning products which it seems they were trying to cover up something!

The front desk when checked in, she we very friendly and so helpful.

I’ve stayed at this hotel several times before and have never experienced anything like this. I’m not sure what’s going on, but the quality of service and housekeeping has clearly declined. I hope management addresses these issues because this experience was far below the standard I’ve come to expect.

Mold in the bathroom of other guest rooms. Pest control is required (roaches in bathroom and suite. Electrical outlets are not allowing for the charging of devices (iPhone and iPad).

The room was so chill. The days were not long enough here.

It was really nice!😊

A quiet hotel with clean rooms, great breakfast, and pleasant staff.

My room smelled terrible. I had to go out and get Lysol and deodorizers. The carpet was full of red dirty spots. The closed door was so dirty the inside was worse it smelled like urine. The toilet water kept stopping we had to pull the water filler to flush. The beds covers kept coming off and were ripped on the corners. Breakfast was non existent. The workout room was cleaner better maintained but the treadmill didn’t work, no free weights no towels or anything to clean the equipment. The hand sanitizers was empty. The back door never closed there was no sense of safety anyone can basically go in with out a keycard. Just not happy with the property. Won’t be staying there again.

Bathroom shower walls had mold in them but overall it was just ok

It was a Good rating.

The room wasn’t as clean. The bathroom was rusted and the kitchen area table was still dirty

The carpet smelled terrible and the room was dusty and stuffy

I was satisfied with my stay

Room always clean, i will return !

Awesome staff, great breakfast, and a quiet stay.

We took one of the only rooms available, but it was in the middle of being remodeled there were whole on the wall. The plugs outlets were not installed yet beside the beds. Looked like it would be a nice room if it was finished.

Helpful, friendly staff. Facility was clean.

Faith was the woman who was at the front desk and she was very rude and did t seem to care that the room was disguisting or the fact that we had to walk up the stairs daily.

On the third night no one cleaned my room. The dirty towels where picked up and fresh towels left. The breakfast was subpar. Not that I expect a lot from a free breakfast but not overlooking the food is not too much to ask for. The staff were polite. A personal cup was left on the table as we were leaving and the front desk person brought it out to our vehicle. Whenever we asked questions about the surroundings and where we could find certain things the workers were helpful.

Booked 2 rooms 1 room was great the other one smelled like mold and smoke. I let the attendant know. She told me all she can do is give me some air freshener. I took it whatever she gave me was not air freshener. Although they were nice even they are a available. It was a struggle to find whoever should be sitting in front. The one time I didn't bring soap, the hotel had no soap. We were on the third floor -elevator stopped working. It wasn't totally bad bc of the location, but I wouldn't stay here again.

Terrible stay experience ever

I am a realtor who manages several rental properties and multi family properties. Certified in hotel, motel management & property management. I stayed the night and checked into my room, which had a VERY bad Odor of mildew. The staff was notified and they sprayed chemicals on the carpet. The carpet is in very poor condition, and my feet would stick to the flooring. I highly suggest management look at all carpets within this property and the odor from heavy mildew within the rooms. when asked for a possible other room I was told the rooms are worse than the one I was in . I dropped the ac to try to circulate the smell, it subsided a little, however I highly suggest an inspection to the units within the building.

Clean property, comfy beds and professional staff!

Our truck was broken into while staying at this hotel, and both windows were shattered. When the police arrived, the officer informed us that they have responded to multiple incidents at this property before and that the exterior security cameras were not functioning. As paying guests, that is extremely concerning. While the hotel is not responsible for the actions of criminals, guests should be able to expect working security cameras, especially if vehicle break-ins have occurred in the past. The damage, repair costs, lost work time, and stress caused by this incident have been significant. I strongly encourage management to address the security issues at this property and ensure that all cameras are operational for the safety of their guests.

Enjo

The property is newer and very well maintained. The staff were great, and the room was clean and spacious. They also had great food options.

The property was disgusting. We checked in our room and found mold in the windows seal and walls. We were moved to two different rooms after and each room had mold and smelled like mold. I notified the staff with pictures as well and nothing was done. I didnt feel safe to stay there so we canceled our reservation. 10/10 definitely would NOT RECOMMEND!!!!!!!!!!!!!!!

Very nice clean and neat .

This is a sad little place. I will never stay here again

Free parking, Free breakfast, staff was helpful!

Hshs

It was an amazing stay and I would go back

We lenjoyed everything about our stay except that the pool was closed.

The room was clean for the most part, but the toilet seat was split and they wouldn’t replace it or offer a new room

Enjoyed our stay. Nice room. Good breakfast. Gravy was a little runny today. Pool was closed. Would have used it if open.

Nice and clean room. Also the WiFi had decent speed which was nice for streaming/gaming.

Friendly staff and very nice room

False advertising. I booked a room with sofa bed. And no sofa bed. They blamed hotel.com and no remote in the room for tv and cloths left in closet. I want a refund

The couch that was in our room was disgusting because it was cloth and no telling what other people that has done on that couch and it was filthy. They need to be removed.

It was great

Everything was great with the hotel!!!

The morning front desk staff were rude!! The room was ok, but the bath/shower needs repair! The air condition didn’t work well. We had to put the temperature at 66 to cool down the room to a comfortable temp.

The staff was not at the front desk at check in they had to be located by the cleaning lady. The hotel and the second floor smelled odd very very powerful cleaning supplies. Like they wanted to mask about smell. The room we stayed in was horrible. The AC did not work consistently, the toliet seat lid was only covering about 75%of the toilet. There was no toliet paper holder. Some of the hotel products were ripped off the wall. The water pressure in the shower was so high it hurt to shower in there. Breakfast was not good. Some products were expired. Informed the person when checking out and got told oh well I just work here. That was horrible customer service. I wasted money on this room and hotel. I am sure a motel 6 would have been nicer. I can not give it less then 1star, but I would. Not worth it. Stay away from this hotel.

Worker never greeted us or even spoke to us. Our A/C didn't work and we had to move rooms. Another party came to our room saying they were just assigned to our room. One morning at 6:45am someone was trying to get into our room. The front staff gave room cards out to people who left their card in the room or were tired of waiting for the other person to arrive with the key. This happened on the first night we were there and the second night we were there. The front staff never asked for ID or even a name but just asked for the room number and gave the person the card. Very unsafe. I would never recommend this hotel to anyone.

Breakfast was ok. could have made eggs not so hard because they get dry in the warmer.

The room was a good size but that standup shower needs to be redone. It was rusty and peeling. The furniture in the room was stained and very visible. We didn’t sit on the chair or the couch. Our stay overall was great but those things need to be updated ASAP

Breakfast menu terrible. They allow smoking inside the rooms. The whole interior of the building has a stench of marijuana whole day long. It seem to be like a traffic point for some characters.

Could get better

The room was in a state of disrepair, as if it hadn’t been maintained in a while. The shower was filthy, with broken pieces. The shower curtain was dirty, and the couch had a stain on it. The overall appearance of the room was unkempt and unpleasant. Despite these conditions, we decided not to stay the night, even though we had only been there for a few hours.

N/a

Staff needs to be more nice and understanding. They were not friendly at all but the room was nice and clean. Only good staff member was the African American women.

Comfortable pillows and bed!

I was not satisfied with my stay.

Breakfast wasn’t fresh. The eggs were old. Police patrolled the parking because of previous vehicle break ins.

The overall quality was very poor. My room had multiple stains on the carpet and walls. The smell was bad, the couch was old, dirty, and falling apart. the overall stay was very uncomfortable. I decided not to stay in the room, even though I paid for it.

Clean, quiet and comfortable

Too bad no outside areas to relax or sit. There was plenty free parking.