Baymont by Wyndham Dallas South-DeSoto

The pictures and reviews of the hotel make it look much nicer than it is. There were places in the hallways where the wallpaper was stapled down. The hallways smelled of mist and smoke. The hotel has noticeable wear that is not being updated. The staff was nice.

From the time I walked in the door I was greeted with a big smile and a smell of welcoming to a home away from home staycay. The atmosphere was so welcoming. Very clean room. Such great upkept of the grounds.

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The road leading to the hotel was hidden and the sign was knocked down. The tub did not have any safety grips so it was slippery. We only had our room cleaned once during our 4 night stay. The coffee made for complimentary breakfast was horrible. On the plus side, the staff is friendly and customer oriented.

It’s was a alll around great stay on complaints price was perfect

My stay was wonderful!

The staff was awesome, the room was clean and pretty nice. The elevator and hallways smelled like weed the whole weekend. The "do not disturb" sign apparently just meant unattended kids pound on your door and run away all day. I'll probably stay somewhere else in the future.

Did not use either but everything looked clean

Bathroom need to be renovated entrance to hotel needs better signage, room window blackout curtain did do its jobs walls don’t have sound insulation and can hear the neighbors

Stain water leak in hotel ceiling smell of mold

The sataff was very awesome. However, room 322 Air conditioner both of them was leaking and i had to wmpty the buckets. It started molding making me sick. I had to switch rooms and i had been in 322 for some weeks. The dressor drawer broke off himges. Staff was very respectful and great customer service. Breakfast ran out of biscuits and other food at times

It was a last minute stay cause the A/C at our apartment went out. The cost for the room wasn't that bad for the time that we stayed. The people were friendly and the breakfast was decent as well.

The place and people were fabulous

Great Service

It was an excellent place to stay

The signage to turn in for entry could be more visible.

This place was an excellent stay

This property was excellent no problems

Nothing

Morning

amazing location

Nice hotel.

That place was filthy, they had roaches, it smelled weird (like a nursing home) and the elevator didn’t work

I would not book here in the future.

It was okay.

It was a late check in and the gentleman behind the desk was very kind and helpful. The area was a bit scary but that was not the fault of the hotel. When we got to our room it was awful the carpet felt nasty, I did not remove my shoes. The tiles on the floor in the bathroom were broken. The bathroom mirror was shattered. The toilet seat was broken. The bed was so hard. I will not stay at a Wyndham again.

Horrible smell throughout the whole building, and the elevator stop working at one point.

Good property

This was an excellent property

Love it

The rooms were not clean and maintenance was not kept up well. My ceiling caved in and me and my son had to sleep in that room all night and I was not reimbursed for my stay there.

This property was excellent

Pool is disgusting...halways and rooms stink

Customer service

I stayed at the hotel from March 18th to 20th. Upon my arrival, I observed that the hotel appeared to be quite crowded. During my stay, there was an incident involving another guest. Despite this, I continued with my visit. However, later that evening, my husband, children, and grandchildren were trapped in an elevator for approximately 30 to 45 minutes. Unfortunately, there was a lack of urgency in addressing the situation. I was shocked and considered calling emergency services, but chose to allow the staff to handle the situation. From that night until the end of our stay, the elevator remained out of service while we were on the fourth floor. I have a condition affecting my knee, and no accommodations or assistance were provided. No one from the hotel offered an apology for the inconvenience. When I checked out, I requested a discount due to these issues. The staff member at the front desk assured me that the manager would contact me, but I have not yet received any communication. Despite multiple attempts to follow up, I have been told the manager is unavailable each time. This experience was very disappointing, and I will not be returning to this hotel. I also intend to share my experience with others to inform them of my concerns. Sincerely, T.Jackson

Baymont by Wyndham was my definitely home away from. It was extremely clean everywhere I looked and the smell of the property was fresh and clean smelling all day long. So quiet. Everyone was so respectful.

Requested handicap accessibility. Hot tub didn’t work. Staff said repair man was coming that day and he never came not even the next day. Rude staff

Here's a list of issues I encountered: 1. Elevator went out 2. Waffle maker was out of order 3. Bedding sheets had a faded blood stain. 4. Was given a room, and enterd it while it was occupied by other people.

Stay was ok but I can hear through my walls and the elevator stopped working after day 1

It’s an old La Quinta hotel that has a sweat and musk smell to it. The elevator did not work the 3 days I was there. The pool area had damaged furniture and the tile on the walls were had cracks in them. Paint coming off the walls. My room had damaged furniture as well and loose tiles in the entryway. I will never stay here again. The staff was good but Baymont needs to spend some money to get it up to date asap.

I would not recommend this property to anyone.

Elevater didn't work and I have a disability. They always ran out of breakfast

They served great breakfast and the area was clean

Loved it

Great staff,friendly

I get they are trying to fix up the property but it’s very outdated, bed was AWFUL, ac barely kept room cool, headed back to DeSoto end of July and won’t be coming back to this property.

The hotel, though in need of a bit of renovation, is in good condition, and the housekeepers did a fine job preparing the room even though there was a sweet smoky smell lingering (like from a previous guest’s marijuana use though I can’t confirm that). The Staff was friendly enough, but what really caught my attention was the huge pile of fresh vomit in the lobby (cleaned up quickly enough but still gross) and the fight in the parking lot the next morning. I don’t generally like to be around people who are that disgusting and low class. The property is in good enough condition so that the owners might consider raising the price. This might eliminate patronage by those who belong behind bars instead of traveling freely around the country. Additionally, it’s never pleasant to wake up next to an active construction site, but that will change probably over the next 6-8 months when the new building is finished. I’m filing this one under Will Not Return but not because of the physical property or the Staff.

Very easy check in exactly what I wanted

believe that if the hotel undergoes a name change or a change in management, certain areas may benefit from upgrades. For example, the restrooms and rooms with outdated furniture could use replacement or thorough cleaning. The staff provided excellent service; the ladies were friendly and professional. However, the room quality was subpar, and some visible branding, such as the La Quinta Inn logos on the doors, remained. Overall, there were a few minor details that could be improved to enhance the guest experience.

The restroom shower had mold in it, housekeeping came and cleaned it up, but the mold smell came right back and it smelled like sewage.

Loved my stay will return!!!

My room the bathroom smell like sewer and the shower seat was hanging from the wall. Receptionist wouldn't accept the scooter that i rented. The stay was horrible

Check in was fast. It did smell clean throughout the hotel. The room could have been a little cleaner and needed to be updated more as far as pain. There were some people there who were smoking marijuana outside and sometimes smelt it in the hall. The beds were hard but it was tolerable. The breakfast was not so great. Not many choices and there was hardly anything set out. My step kids mom also stayed at this hotel (forgot which floor) and she had cockroaches (5-6) inside her room coming from the outlets. Overall not a great experience and disappointed for the price we paid. If I was able to get a refund I would. I will not be staying here again in the future.

Great hotel for the price. Will stay there again in the future.

All staff members were so helpful and professional! Immediate clean smell upon entering the lobby, our room was clean top to bottom and we had such a nice stay. Decent food at breakfast and nice amenities, all maintained and so so clean. Not a 5 star resort but definitely had peace of mind knowing we were staying somewhere well kept!

THIS PLACE IS A DUMP! Do not stay here! My husband reserved without checking reviews based on the closest hotel to event we were to attend. The furniture is old and dirty, mattress was warped, couch was full of stains and torn as well as office chair. T.V. didn’t work. Wish I could post pics! We checked in at 6:30 p left to our event, when we returned at 10:30p our room smelled like sewage. we checked out immediately the same night !

They need paint n upgrade chair was torn up. paint off door. stain in tub key barely work. internet sucks n cable a mess

Clean. Needs updating and repairs

The room had old and work out furniture. The bathroom light worked when I first arrived and just before I left. I had to take a lamp off the table

We arrived for our stay and check-in was both smooth and the receptionist was very personable. However, when we got to our room, we saw that much of the furnishings (dresser, desk, tv stand, etc) were not in good working order, the couch was excessively stained and the room had an odd odor. There was no bedding in the room for the pullout couch that our daughter had planned to sleep on. My wife went to use the bathroom and saw that there were stray hairs stuck to the inside of the bathroom door as if someone had wiped it with a wet, dirty rag that had hair on it which was ultimately stuck to the door. Further, upon lifting the toilet seat, we noticed both urine and pubic hair on the rim of the toilet from a prior guest. Then, when it came time to shower, we noticed that housekeeping had left no toiletries in the room. When we alerted the staff to the challenges with cleanliness and lack of toiletries, there was little effort to rectify the situation and we were just told "we will let housekeeping know". The breakfast the next morning was not too bad, but that's about the only positive thing we found during this stay.

There was nothing wrong with the room, the room and staff and breakfast was great. However it was ghetto. There wereguys throwing footballs around the parking lot so I was nervous that my car would get hit. During the night they were driving around at all hours revving engines. I didnt feel overly safe snd wouldnt stay again

Very clean.. wish they had drinking water in the room. People get thirsty.

I'm love the bed are nice and comfortable and the room are clean and smells good and bathrooms are neat and clean and customer service is very friendly and efficient

All amenities were not available

Room was clean and the staff was so nice

Too many Drugs dealers, prostitutes, and homeless people hanging out in the parking lot and sneaking in the hotel to use bathrooms

The room was not bad. But there was a sofa bed dirty and torn. When i let the girl at the front desk know about it. She didn’t even offer if i wanted a room change on first or second night. It’s a kind of disappointing.

The front desk staff were friendly and helpful. Great little place to stay for a weekend.

Needs some repair and replacement of older items .

staff friendly and courteous

Even though we brought our pet with us. When we entered our room the room had a very strong dog smell and I know it was not our cat. I had to go to the store to buy something to spray the room.

Enjoyed the stay. Thank you!

The room had roaches. The staff were incredibly rude, literally getting on the elevator with laundry baskets full of nasty linens, in front of guests and pushing us to the back. The breakfast attendant shut down and started turning off lights and picking up food while we were still in line. Nasty rooms

nice staff

A nice hotel, but housecleaning left aot to be desired.

We left the building to handle business while room service worked on our room. When we returned to the building, our door was still open with all of our belongings inside.

The furniture in the room needs to be updated. Particular, couch and chair.

The breakfast was not worth it.

It was a great place to stay. Very clean and spacious. I will definitely be going back the next time.

Location location location

Kept having to go down stairs to reprogram the key to the door. Dead Roach in the hallway and sheets smelled

Parking lot was dirty. Trash all over the grounds. Need to spend the effort/money to clean it up. Makes the whole building look sloppy.

Great Hotel,Very Comfortable

The property is well kept. Had a poor customer service experience with one individual.

The room was really clean the hallways smelled clean. Breakfast 6-9a. A for Continental. The front desk staff was amazing.

Great clean, safe place to stay for softball tournament.

Needs to be updated. There was some mold in the pool area. There was paint chipping away throughout the hotel. Some of the towels are old and need to be replaced. The staff is nice and helpful but not the lady that does breakfast she is rude and was no help when the juice machine wouldn’t work. She also was rude when I fill the babes cup with juice . I could see if I put the cup under the machine but I didn’t I used yalls cup and then poured it in the babies cup. She said you can’t do that. I told her well she can’t drink out of the big cup without making a mess.

Love this little spot and stay there every time we are in the area

Roaches and bad smell on every floor. Not worth the price you pay for the rooms.

Decent Stay...Old Laquinta Hotel,Great Shower Pressure,Bed Kinda Stiff,worth the money...Front desk was very professional

All of the above

Awesome alway around i totally you enjoyed my stay

Clean place

Helpful employees, and good breakfast.

Roaches and had a bad smell

Great stay!

A

There were a lot of families with kids running up and down the hallways. Doors slamming late evening, early morning. Room had a roach. A woman walked around in less coverage than boy shorts around the hotel and lobby. Breakfast was beyond packed and there was almost no food an hour before breakfast ended. Not even a coffee cup. Questionable people hanging out in cars in the parking lot. I do have to say I commend the hotel having veteran parking.

The staff was really nice. Room needs some repairs & cleaning. The bathroom door was super damaged on the back, needs to be replaced. One of the paintings had gum stuck to the frame and bed skirts had a residue on both beds.

There was cockroach in the room and the restroom

Great stay, Great Hotel

Extremely friendly and helpful staff.

Tucked away from everything

It was okay. I was a little disappointed in some of thw activities within the hotel. Smoke free facility unless you smoke the green leaf. Lots of unnecessary activities around the complex that you dont necessarily want your youth seeing while traveling to a softball tournament.

Terrible, carpets are old and coming up taped in some areas. Wall paper falling off the walls all over the building. Roaches! Drug deals going on at the hotel. No water pressure, no toiletry options in the bathrooms. Elevator bounces when stoping making, never had that happen in an elevator. Overall terrible experience.