WoodSpring Suites Denton

The staff was super friendly and helpful, but the bed and bed sheets were stained.

Great services and great rooms

Mal olor

Hfhgf

I ordered a handicap accessible room. It was on the fourth floor. And the elevator didn’t work. I was informed of this after the check-in. And their solution was for me to go find another hotel.

My girlfriend and I have stayed here consistently for the past few months, it’s very affordable and well maintained. The community in the hotel is also very strong and welcoming. Couldn’t recommend this place more!

Paid for a two queen bed and did not get that. When I questioned it they told me they couldn’t get into the system and that I could take it or leave it. NEVER AGAIN

Was in town for a concert, got back to the hotel only to find I was locked out. Ended up sleeping in my car until the office opened. Called the number provided if locked out and was no answer. Had to stay a few extra nights since my vehicle broke down and every time I had to request an extra night the manager gave attitude. Completely lacks people skills

Room smelled bad, only one wash cloth, and elevator was broken.

I didn’t stay because they Cancle my booking I have no room

The elevator was broken, and the floors were dirty. We walked into our room and it smelled like nothing but bleach, and it was quite strong. My wife went into the bathroom and saw 2 cockroaches in the bathtub. Thankfully we only slept there for 6 hours and left as soon as we could. I really wish we could get that stay refunded.

Don't stay here. As soon as we get there the receptionist and other staff were out front drinking in the front. Rooms smelled, floors were dirty (haven't been mopped), elevators didn't work. Spend a little more for a lot better experience else where.

No

The elevator would suddenly drop an inch or two before settling on 4th floor. Freeway noise was as if window was open. Room floor was filthy. Bathroom door hinges rusted and not secure. The bathroom door would not close. I made a poor choice because of cost.

No one was there to check us in. There was a phone on the wall to call; but no one answered. We finally got ahold of someone and said we wanted a refund and they said they would take care of it. We have not received a refund. No one there to check us in; property was not in good shape,

Not very good, uncomfortable beds, hard pillows.

Don't stay there couldn't find the staff people hanging around outside bed wasn't fixed.

It was a halfway house more than a hotel! Lots of crackheads and shady people walking around the hallways and outside! Didn't feel safe one bit while having children there with me! Great lesson learned booking this place!

Smelled somewhere between a dorm and a homeless shelter

I'm good on everything

Sold my room to someone else and refused to refund

Nothing like photos, not even close, dirty, smelled disgusting and completely overpowering, broken elevators, asked to just refund and refused so checked in anyway. Changed mind and left 3 mins later and refused to refund anything for multi day stay. Zero customer service. Absolutely awful experience, don’t waste your money

Nothing the new staff there are low in class and have no respect or professional skills

Nothing On my second day there they threw all my stuff out of the room, even though my checkout time was not until the next day and my stuff was missing, and they had to return it back to me and didn’t offer nothing to compensate for it

Wouldn’t recommend front desk was rude except one lady

The room was clean and the staff was super helpful!

Dirty our room smelled like dogs and when we got home all our stuff smelled like it

Ok

Comfortable environment

Hotel was not maintained. Walls in hallway, and room were dirty and scuffed up. Floor in room was dirty. Smelled of marijuana.

First night was great reserved the same room next day because I had to work all day today left my blanket and pillows on my bed cause I knew I would be back tonight and came back and they were gone as well as my bed not being made

It had an elvevator. At night you had to be aware of your surroundings, random persons coming up to you soliciting to buy drugs, some of the people that stay at the property would hang out in the lobby to talk to staff at desk, and not to mention having to kill roaches…. The property has roaches in the halls and rooms

Clean and workers vibe and cooperation Breakfast by 7:15 they didn’t. Have anything

Nothing Every thing

My friend and I spent Sept. 4-6 at this nasty place. First our door would not lock, they send a lady and her brother that does not work there he came with beer in hand. After they studied the lock I was told to put my ass into it and slam that ho. The room was filthy. Towels looked used, air conditioning did not work. I cleaned the filters. There’s black mold, stove was used and not cleaned, floor hadn’t been cleaned in months. I have pictures but I see there’s not a place to post them. The 2nd day we ask for towels and were told NO. We did however manage to move the frig in front of the door to keep people out after someone came in our room while we were there. At night it looked like a gathering place for the homeless, all around the building people were drinking and smoking weed. The last night the workers and some guests were in the lobby playing cards and drinking.

Had a huge issue with just the check in itsself and lack of information to go off from both the app and front desk. Finally got checked into my room an hour later for one night instead of 2 and walked into my room turned on the lights and the bug presence was very much there and definitely made my skin crawl , type of hotel you sleep with socks on and don’t shower either . Waited 2 hours just to get my check in figured out for the next night and just all around terrible stay .

Roa Roaches..dirty tub..toilet didn't work..rude staff.. filthy worst hotel I have ever stayed in..nasty..needs to be closed down..crackheads everywhere...room smelled like mildew

The hotel was like a fighting scene with so many homeless people tripping in and fighting all night. When I called reception to report it, they yelled at me as if I was a child. I booked the hotel for 2 nights but left after the first night without reimbursement because I could not sleep the entire first night. It was a hell of experience. Everything about the hotel is a mess

I didn't like the fact the rooms are clean every 14 days.

Some of the guests were noisy and hallways smelled like smoke.

I'm satisfied

Love the bed compfy Excellent

Poor customer service and room poorly maintained

I had a little trouble checking in - but the clerk on duty was able to fix the problem and get me a room at the price I was quoted on Hotels.com . My room was clean and I especially enjoyed having access to a full-sized fridge. I travel with freezer packs to keep drinks cool so I was able to pop them in the freezer and have them ready for my drive home. I was only there for one evening so I didn't spend much time there. However, I will say that many of the fellow guests are gig workers or local residents who are on extended stays. If that's not something you prefer to deal with, you might keep that in mind.

Buen servicio y habitaciones cómodas y prácticas.

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Very economical but be aware you may need to take your own cleaning supplies because the room I got, the floors were so dirty, there was still dust and what looked to be animal hair around the room.

Seen a few roaches in the room

The room wasn’t terrible They told me I didn’t have to take my belongings out of the room when rebooking because I would keep the same room. When I left and returned that day all my belongings were moved and some of my items are missing. They claimed they don’t know what happened

No complementary breakfast

I did not stay the night and went to a different hotel. This place needs a serious intervention.

Omg where do I start. I tried to stay but just couldn't. Soon as I arrived two mattresses with urine stains were at the front door. The smell was horrible. Then I was greeted by a woman smoking a cigarette begging for money. Like a dummy I still checked in to see the room. The room wasn't ready and it was past 3. So I had to wait about 30min. I get to my room and check the sheets and mattress and almost threw up. The room smelt like smoke and there was no way I was staying. Only reason I pickedthis place was because the price and the pics looked ok. After a long conference and training I didn'twant to drive two hrs home just to turn around and drive two hrs back the next morning. Guess what, I drove my behind home and I would never put myself in that position again. I lost that money and Hotel's.com should take them off the list. Total waste of time and $.

Everything that could be wrong with this place, WAS wrong. The other guests were friendly, and that's about the only positive thing I can say about my 5 night stay.

The hotel services purpose. The bed was clean, but the sheets were hot to sleep on. Overall, I give it a two star rating.

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! I cannot recommend this hotel to anyone!!! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! And add the fact that it was 1AM and I had an early morning event to go to the next morning at 8AM. I cannot recommend this hotel to even my worst enemy!!! What a joke of an establishment! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

I’m not sure what was up with this place. Seemed like it was being used for section 8 housing.

The entire place stunk, and there were roaches in the cabinets in the kitchen

We arrived to no one at the front desk and a friend of a worker loitering at the counter, I thought checking in also. She was very rude and was at the counter for all of my interactions which were several. I checked in and my husband gathered our luggage. He was suspicious already by the persons he saw in the parking lot and entering the building through other doors. The maid almost ran me Down with the cart at the elevator. Our key did not work so they came to change the reader battery and room was occupied. My husband now decided we could not stay. Our safety was more important than the money we would lose so we checked back out and went to another hotel.

A very run down motel. Beds were uncomfortable and room had a musty smell. Wouldn’t stay here again or recommend it to anyone.

This is more of an extended stay "I have no other choice" motel. I reserved a room here for my mom and her friend for the weekend and was really disappointed but I guess you get what you pay for. There were people smoking AT the front door so you have to walk through a cloud of smoke to even get in. The hallway, elevator, and room smelled horrible. The fridge in their room smelled like something died. My mother asked for sheets to change the bedding after her 1st night and was told they didn't have any extra by a rude front desk person. To be fair, she could've just been really busy as the front desk is doing everything bunny themselves from what I saw. I really felt so bad for even booking it but it was last minute and in the area I needed. Next time, I'll just book a little further away and pay more. The pictures online are old and do not show this place for what it really is.

I was pleasantly surprised by the cleanliness of this property. You can tell it’s an older hotel but clean. I have payed twice as much for not as nice a room. Will stay here from now on.

Tv didn’t work. I paid higher than the price they have rooms for.

There were roaches in the rooms… I didn’t even stay there. I walked in my room, saw a roach, and left. I only spent 5 minutes there and most were checking in.

This hotel needs major cosmetic work ASAP. The rooms did not look like they were cleaned properly. The walls were very nasty, the floor looked like it had bird poop on it, we killed 2 roaches in the room, floors didnt look like they had been mopped, the elevator is slow, looks like people are actually living out of there, people sitting outside in their sleeping clothes hanging out. THEN MY MOM ALMOST FELL OUT THE BED BECAUSE THEY HAVE A QUEEN SIZE MATTRESS ON A FULL SIZE BED FRAME LIKE SERIOUSLY SHE COULD HAVE HURT HERSELF. I will never stay there again.

Took almost an hour for someone to come up to the check in desk. Got to the room and asked if I can change rooms. They lied about hotel being sold out. I know because they turned away a couple for being underaged and they were in line before me. And they gave the me the room they were gonna give them. And another worker mentioned in front of that laundry needs to be done better because blankets are stained. Room clean was not done. Seen a roach on the night stand. Was going to record but it ran away into the wall so fast.

👍 👍

Had bugs in room

Great staff, price nice, extended stay.

Everything I needed for my business stay and staff was very pleasant and helpful.

The room looked clean but I was overwhelmed by an smell so much that I left the hotel just 3 hours after checking in.

The room was in terrible condition, the bathroom didn't have a curtain, the furniture was stained, there was dirt and lint on the floor because they hadn't swept, and there were cockroaches in the bathroom and drawers. I had to move to another hotel.

Lousy hotel. Avoid like the plague. Woul

The room smells like a wet dog,

I do not recommend this hotel at all. The first night we stayed there someone kept going in and out of the laundry room and it was super noisy. The next day there was a fight between the manager and other employee along with someone’s grandma that the cops had to be called. There’s people always hanging out in the front of the hotel that it makes you feel uncomfortable. There was a roach in the room. Kitchen faucet was leaking, toilet was leaking and as soon as you walk in to the room it smelled like urine. Unfortunately, we didn’t have the funds to go to another hotel and had no choice but to stay.

The room itself was not clean — the floor was dirty, and I even found a teddy bear and a walkie-talkie left behind. On top of that, the room smelled strongly of cigarette smoke, even though it was supposed to be a non-smoking room. Overall, the cleanliness and service did not meet expectations, and I would not recommend staying here.

Bad

There were roaches TV doesn’t work. Rooms are dirty leftover food I would never book again not worth anything. I would claim my money back.

Great price and excellent service—I really enjoyed the experience. The customer service is outstanding. I was skeptical at first because it seemed too good to be true, but they truly deliver both quality and affordability. If you’re looking for reliable service at a fair price without getting overcharged, this is definitely the place to go. ❤️❤️❤️

The staff that we felt with was nice. But they were severely understaffed, which cause huge delays with check in. We arrived in site at 4:30, but we could not get into our room until after 8:30pm.

Bo Staff availability at check out

Worse experience ever. Bed bugs and roaches bad costumer service I spend 400 dollars and they refund me 345 dirty ass f ck

Hotel is not properly taken care of. Holes in my bathroom sink, hole in the bathroom door as well.

Roach infested and room was horrible condition.

Horrible hotel. People were living in it, smelled and reeked of pot. Front desk clerk took 30 minutes to get to desk so we could check in. We DID not stay it was that bad.

The room was nice, however the wall by the bed had marking on it, the shower had caulking on the walls, and the top dresser drawer was broken. Also, the floors weren't clean properly.

There was makeup on the sheets dirty linen the water did not work in the kitchen bad experience would love to have my money back

I was double charged for the room. My receipt states one price for the night. I was billed on my cc a higher price then again an additional charges!! Not happy being overcharged for a bare basic room and then seeing an even higher charge on my cc which should not be there! I called the merchant and no one answers!! I want my money back!!!

the check in room had no sheets, blankets, nor towels. We had some praise God .The Friday nite staff women had a poor attitude. The general manager was very helpful. Yet we were barged in on 3 times by staff yet my boyfriend left the door unlocked. But the staff though the room was empty and they had upgraded us for the linen thing. Over all the room was great. Just bring your own ice. cant beat 47.00 a night

Lo unico incomodo fue encontrar cucarachas pequenas y manchas en la pared donde las aplastaron

Smelled like ass and cigarettes. It was a disgusting hotel.

It was okay. Could have been cleaner.

Great staff

The front desk clerk was not friendly what so ever, there were stains on the walls that could easily be cleaned, the floor felt like it had never been mopped, something sticky on it. The only thing you smelled as soon as you got off the elevator was weed and we had kids with us. I have never had an experience or stayed in a hotel like that before and the worst part is it was a special thing we did for our granddaughters birthday.

Ok

It was nice and quiet but no toilet paper in the room.

Clean rooms staff very helpful small but clean fitness center. Laundry was great condition

This place was incredibly sketchy inside and out. I went to check in and there were about 8 men smoking right outside the front door and it wasn't cigarettes. I went inside and the general manager was a little strange making really weird comments about his service in the military, his divorces and then asked me if I had stayed there before when I told him I had not he said okay well WoodSprings isn't like your normal Hotel you don't get anything fancy here. I should have just left then but it was late and I didn't want to have to find another room you have to have a card to get anywhere in that place even to the elevator once I started walking down the hallway it looked like it had not been kept up in years and when I made it to my floor you could hear nothing but people in their rooms having parties and smoking marijuana. I got to my room on the 4th floor and it was very basic holes all over the walls from where pictures used to be hung and a very outdated cooktop that look like it had not been cleaned in months the bed had a hair from someone on it and about 30 minutes into me being in the room there was a roach that crawled across the floor. I always take my own pillow and blanket so that wasn't a problem I stayed the night and then immediately left the next morning I would never stay there again nor recommend it to any solo female Travelers

Good

I was not in the su

I waited for more than 10 minutes at the reception and no body was there to help me!

Terrible service

Very clean

I loved my room it was clean. No bugs or rodents thank you so so much for a happy stay.

Room was nasty, had dry blood on floor in bathroom

There were roaches in the bathroom. The tv would barely work.. and alot of people live there and hang out in hallways and outside.

This place is nasty. Roaches all over and the staff is rude and crapy about everything. There was dried pee on my bed when i went in and they gripped when in asked for new sheets.

Awful

The cooktop stove in my room DID NOT work. The linens, I had to take them down to the front desk to exchange them for clean ones. Apparently, housekeeping does not handle that!! Trying to get clean towels was like an act of congress, and you'd be lucky to actually recieve any. We had 1 bath towel each and 1 wash cloth. We only recieved clean ones , 1 time during our 4 days at the property It was absolutely unorganized and well, run by a bunch of clownin ass drunks and I will never give them another

Room was ok. The construction workers were out side the door smoke. So we had to walk through smoke entering or exit the building

Stove top does not work and we could not get clean towels.

There is nothing about this that is good. Drug central and rhe staff is horrible. Cancels room yet wo

It was clean

Dirty, dirty, dirty. Fridge was not plugged in when we got there so we had to pull it away from the wall to plug in to be able to use. Bathroom was gross. Walls looked like they had never been wiped. Pillow cases were stained with what looked like old makeup and blood. The ac did not work properly, we had it set on 67 and we still were sweating in our sleep. The other guests were so rude…. Knocking on doors all night, stomping around and yelling all night. When I needed to talk to the clerk at the desk I had to search for her, she was outside smoking with residents. I am not a smoker so the intense smell of cigarettes at the front door is nauseating. This hotel is probably ok for men traveling for work, not an ideal stay for a woman and daughter to stay and feel safe. Will not be staying here again.

It was clean and quite

After

Check in was said to be at 3pm, upon arrival, at 4pm, there was still about 20-40 minute wait and it wasn’t advised in a polite way, just rudely asked why, were we in a hurry, which we actually were so just disappointed with the service overall. Won’t book there again. We’ve stayed at other woodsprings suites and had a pleasant experience but this was not the case.

The lady checking us in was pleasant. However, that is where it ends. We walk to our room and you can see the hallway floors haven't been cleaned. When we opened the door to our room, there was no bedding on the bed. Only a mattress and a frame. Plus, the room smelled of a couple different things. We turned right back around and checked out.

Good

Had to wait to check in while front desk lady was on smoke break with her friends, room was ok tv was frozen had to unplug from wall there was a broken drawer in kitchen area, stain on sheet :/ random people hanging out in parking lot and dog poop in the hall way, stay somewhere else if u can