WoodSpring Suites Denton

Poor customer service and room poorly maintained

Poor

I had a little trouble checking in - but the clerk on duty was able to fix the problem and get me a room at the price I was quoted on Hotels.com . My room was clean and I especially enjoyed having access to a full-sized fridge. I travel with freezer packs to keep drinks cool so I was able to pop them in the freezer and have them ready for my drive home. I was only there for one evening so I didn't spend much time there. However, I will say that many of the fellow guests are gig workers or local residents who are on extended stays. If that's not something you prefer to deal with, you might keep that in mind.

Buen servicio y habitaciones cómodas y prácticas.

n

Very economical but be aware you may need to take your own cleaning supplies because the room I got, the floors were so dirty, there was still dust and what looked to be animal hair around the room.

Very good

Seen a few roaches in the room

The room wasn’t terrible They told me I didn’t have to take my belongings out of the room when rebooking because I would keep the same room. When I left and returned that day all my belongings were moved and some of my items are missing. They claimed they don’t know what happened

Exceptional

Bad

No complementary breakfast

When we first went we were told to come back later. Upon returning, we were checked in and went to the room, followed by the clerk who was abusive and profane. After a few minutes, we left the room and were not allowed to return. We stayed elsewhere.

I did not stay the night and went to a different hotel. This place needs a serious intervention.

Location and price The blinds were broken (I have pictures) There were roaches from the Dino (I have pictures)

Location and price The blinds were broken (I have pictures) There were roaches from the Dino (I have pictures)

It needs to be remodeled it’s nothing like the picture it’s ran down.

Omg where do I start. I tried to stay but just couldn't. Soon as I arrived two mattresses with urine stains were at the front door. The smell was horrible. Then I was greeted by a woman smoking a cigarette begging for money. Like a dummy I still checked in to see the room. The room wasn't ready and it was past 3. So I had to wait about 30min. I get to my room and check the sheets and mattress and almost threw up. The room smelt like smoke and there was no way I was staying. Only reason I pickedthis place was because the price and the pics looked ok. After a long conference and training I didn'twant to drive two hrs home just to turn around and drive two hrs back the next morning. Guess what, I drove my behind home and I would never put myself in that position again. I lost that money and Hotel's.com should take them off the list. Total waste of time and $.

Everything that could be wrong with this place, WAS wrong. The other guests were friendly, and that's about the only positive thing I can say about my 5 night stay.

The hotel services purpose. The bed was clean, but the sheets were hot to sleep on. Overall, I give it a two star rating.

Room had nats and flys

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! I cannot recommend this hotel to anyone!!! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

DO NOT STAY HERE!!!!! I made a last minute reservation. When I arrived, there is on front desk. There was a window with a roll up door that was closed. A sign said to call a number using the lobby phone. A rude worker answered and was very hard to understand. She then came down to the "office" and yelled at me through the window while it was still down. She then raised it to see the reservation I made online. She was very rude and said there were no rooms available and that Expedia had been messing up all day. The parking lot was not very full so I am unsure how they were fully booked. On the phone she said they had a few room but when she came to the window then she said they were full. She told me to call Expedia to sort things out. I did that and was on the phone for an hour. Expedia tried to call the hotel many times but said they kept being hung up on. I FINALLY got a refund after fighting for an hour. The whole situation was horrible! And add the fact that it was 1AM and I had an early morning event to go to the next morning at 8AM. I cannot recommend this hotel to even my worst enemy!!! What a joke of an establishment! AVOID THIS PLACE AT ALL COSTS FOLKS!!!!!

N/A N/A

Easy access to restaurants N/A

Good Good

Good Good

N/A N/A

Easy access to restaurants N/A

Nothing it was good stay

Good staff and good air conditioning and internet Nothing it was good stay

Very good

Floors dirty

I’m not sure what was up with this place. Seemed like it was being used for section 8 housing.

The entire place stunk, and there were roaches in the cabinets in the kitchen

We arrived to no one at the front desk and a friend of a worker loitering at the counter, I thought checking in also. She was very rude and was at the counter for all of my interactions which were several. I checked in and my husband gathered our luggage. He was suspicious already by the persons he saw in the parking lot and entering the building through other doors. The maid almost ran me Down with the cart at the elevator. Our key did not work so they came to change the reader battery and room was occupied. My husband now decided we could not stay. Our safety was more important than the money we would lose so we checked back out and went to another hotel.

A very run down motel. Beds were uncomfortable and room had a musty smell. Wouldn’t stay here again or recommend it to anyone.

This is more of an extended stay "I have no other choice" motel. I reserved a room here for my mom and her friend for the weekend and was really disappointed but I guess you get what you pay for. There were people smoking AT the front door so you have to walk through a cloud of smoke to even get in. The hallway, elevator, and room smelled horrible. The fridge in their room smelled like something died. My mother asked for sheets to change the bedding after her 1st night and was told they didn't have any extra by a rude front desk person. To be fair, she could've just been really busy as the front desk is doing everything bunny themselves from what I saw. I really felt so bad for even booking it but it was last minute and in the area I needed. Next time, I'll just book a little further away and pay more. The pictures online are old and do not show this place for what it really is.

I was pleasantly surprised by the cleanliness of this property. You can tell it’s an older hotel but clean. I have payed twice as much for not as nice a room. Will stay here from now on.

Tv didn’t work. I paid higher than the price they have rooms for.

There were roaches in the rooms… I didn’t even stay there. I walked in my room, saw a roach, and left. I only spent 5 minutes there and most were checking in.

This hotel needs major cosmetic work ASAP. The rooms did not look like they were cleaned properly. The walls were very nasty, the floor looked like it had bird poop on it, we killed 2 roaches in the room, floors didnt look like they had been mopped, the elevator is slow, looks like people are actually living out of there, people sitting outside in their sleeping clothes hanging out. THEN MY MOM ALMOST FELL OUT THE BED BECAUSE THEY HAVE A QUEEN SIZE MATTRESS ON A FULL SIZE BED FRAME LIKE SERIOUSLY SHE COULD HAVE HURT HERSELF. I will never stay there again.

Took almost an hour for someone to come up to the check in desk. Got to the room and asked if I can change rooms. They lied about hotel being sold out. I know because they turned away a couple for being underaged and they were in line before me. And they gave the me the room they were gonna give them. And another worker mentioned in front of that laundry needs to be done better because blankets are stained. Room clean was not done. Seen a roach on the night stand. Was going to record but it ran away into the wall so fast.

👍 👍

Had bugs in room

Great staff, price nice, extended stay.

Everything I needed for my business stay and staff was very pleasant and helpful.

The room looked clean but I was overwhelmed by an smell so much that I left the hotel just 3 hours after checking in.

The room was in terrible condition, the bathroom didn't have a curtain, the furniture was stained, there was dirt and lint on the floor because they hadn't swept, and there were cockroaches in the bathroom and drawers. I had to move to another hotel.

Lousy hotel. Avoid like the plague. Woul

The room smells like a wet dog,

I do not recommend this hotel at all. The first night we stayed there someone kept going in and out of the laundry room and it was super noisy. The next day there was a fight between the manager and other employee along with someone’s grandma that the cops had to be called. There’s people always hanging out in the front of the hotel that it makes you feel uncomfortable. There was a roach in the room. Kitchen faucet was leaking, toilet was leaking and as soon as you walk in to the room it smelled like urine. Unfortunately, we didn’t have the funds to go to another hotel and had no choice but to stay.

The room itself was not clean — the floor was dirty, and I even found a teddy bear and a walkie-talkie left behind. On top of that, the room smelled strongly of cigarette smoke, even though it was supposed to be a non-smoking room. Overall, the cleanliness and service did not meet expectations, and I would not recommend staying here.

Bad

There were roaches TV doesn’t work. Rooms are dirty leftover food I would never book again not worth anything. I would claim my money back.

Great price and excellent service—I really enjoyed the experience. The customer service is outstanding. I was skeptical at first because it seemed too good to be true, but they truly deliver both quality and affordability. If you’re looking for reliable service at a fair price without getting overcharged, this is definitely the place to go. ❤️❤️❤️

The staff that we felt with was nice. But they were severely understaffed, which cause huge delays with check in. We arrived in site at 4:30, but we could not get into our room until after 8:30pm.

Bo Staff availability at check out

Worse experience ever. Bed bugs and roaches bad costumer service I spend 400 dollars and they refund me 345 dirty ass f ck

Hotel is not properly taken care of. Holes in my bathroom sink, hole in the bathroom door as well.

Roach infested and room was horrible condition.

Horrible hotel. People were living in it, smelled and reeked of pot. Front desk clerk took 30 minutes to get to desk so we could check in. We DID not stay it was that bad.

The room was nice, however the wall by the bed had marking on it, the shower had caulking on the walls, and the top dresser drawer was broken. Also, the floors weren't clean properly.

There was makeup on the sheets dirty linen the water did not work in the kitchen bad experience would love to have my money back

I was double charged for the room. My receipt states one price for the night. I was billed on my cc a higher price then again an additional charges!! Not happy being overcharged for a bare basic room and then seeing an even higher charge on my cc which should not be there! I called the merchant and no one answers!! I want my money back!!!

the check in room had no sheets, blankets, nor towels. We had some praise God .The Friday nite staff women had a poor attitude. The general manager was very helpful. Yet we were barged in on 3 times by staff yet my boyfriend left the door unlocked. But the staff though the room was empty and they had upgraded us for the linen thing. Over all the room was great. Just bring your own ice. cant beat 47.00 a night

Lo unico incomodo fue encontrar cucarachas pequenas y manchas en la pared donde las aplastaron

Smelled like ass and cigarettes. It was a disgusting hotel.

It was okay. Could have been cleaner.

Great staff

The front desk clerk was not friendly what so ever, there were stains on the walls that could easily be cleaned, the floor felt like it had never been mopped, something sticky on it. The only thing you smelled as soon as you got off the elevator was weed and we had kids with us. I have never had an experience or stayed in a hotel like that before and the worst part is it was a special thing we did for our granddaughters birthday.

Ok

It was nice and quiet but no toilet paper in the room.

Clean rooms staff very helpful small but clean fitness center. Laundry was great condition

This place was incredibly sketchy inside and out. I went to check in and there were about 8 men smoking right outside the front door and it wasn't cigarettes. I went inside and the general manager was a little strange making really weird comments about his service in the military, his divorces and then asked me if I had stayed there before when I told him I had not he said okay well WoodSprings isn't like your normal Hotel you don't get anything fancy here. I should have just left then but it was late and I didn't want to have to find another room you have to have a card to get anywhere in that place even to the elevator once I started walking down the hallway it looked like it had not been kept up in years and when I made it to my floor you could hear nothing but people in their rooms having parties and smoking marijuana. I got to my room on the 4th floor and it was very basic holes all over the walls from where pictures used to be hung and a very outdated cooktop that look like it had not been cleaned in months the bed had a hair from someone on it and about 30 minutes into me being in the room there was a roach that crawled across the floor. I always take my own pillow and blanket so that wasn't a problem I stayed the night and then immediately left the next morning I would never stay there again nor recommend it to any solo female Travelers

Good

I was not in the su

I waited for more than 10 minutes at the reception and no body was there to help me!

Terrible service

Very clean

I loved my room it was clean. No bugs or rodents thank you so so much for a happy stay.

Room was nasty, had dry blood on floor in bathroom

There were roaches in the bathroom. The tv would barely work.. and alot of people live there and hang out in hallways and outside.

This place is nasty. Roaches all over and the staff is rude and crapy about everything. There was dried pee on my bed when i went in and they gripped when in asked for new sheets.

Awful

The cooktop stove in my room DID NOT work. The linens, I had to take them down to the front desk to exchange them for clean ones. Apparently, housekeeping does not handle that!! Trying to get clean towels was like an act of congress, and you'd be lucky to actually recieve any. We had 1 bath towel each and 1 wash cloth. We only recieved clean ones , 1 time during our 4 days at the property It was absolutely unorganized and well, run by a bunch of clownin ass drunks and I will never give them another

Room was ok. The construction workers were out side the door smoke. So we had to walk through smoke entering or exit the building

Stove top does not work and we could not get clean towels.

There is nothing about this that is good. Drug central and rhe staff is horrible. Cancels room yet wo

It was clean

Dirty, dirty, dirty. Fridge was not plugged in when we got there so we had to pull it away from the wall to plug in to be able to use. Bathroom was gross. Walls looked like they had never been wiped. Pillow cases were stained with what looked like old makeup and blood. The ac did not work properly, we had it set on 67 and we still were sweating in our sleep. The other guests were so rude…. Knocking on doors all night, stomping around and yelling all night. When I needed to talk to the clerk at the desk I had to search for her, she was outside smoking with residents. I am not a smoker so the intense smell of cigarettes at the front door is nauseating. This hotel is probably ok for men traveling for work, not an ideal stay for a woman and daughter to stay and feel safe. Will not be staying here again.

It was clean and quite

After

Check in was said to be at 3pm, upon arrival, at 4pm, there was still about 20-40 minute wait and it wasn’t advised in a polite way, just rudely asked why, were we in a hurry, which we actually were so just disappointed with the service overall. Won’t book there again. We’ve stayed at other woodsprings suites and had a pleasant experience but this was not the case.

The lady checking us in was pleasant. However, that is where it ends. We walk to our room and you can see the hallway floors haven't been cleaned. When we opened the door to our room, there was no bedding on the bed. Only a mattress and a frame. Plus, the room smelled of a couple different things. We turned right back around and checked out.

Good

Had to wait to check in while front desk lady was on smoke break with her friends, room was ok tv was frozen had to unplug from wall there was a broken drawer in kitchen area, stain on sheet :/ random people hanging out in parking lot and dog poop in the hall way, stay somewhere else if u can

Couldn’t find reservation. Blamed everything on a 55 room reservation by a large company. Found us a room but it was dirty and the bed had been slept in. Clerk said she’d clean it for us after she finished her cigarette. Requested a refund and found a room elsewhere.

the staff was rude can I get towels and then when I went to state for another week they canceled my reservation

The pillows and bathroom had mold and dark spots. One mattress cover also had mold. When i asked to change my room, i was told ths hotel was full

Yes

I stayed one night and it was the worst night of my life! There was only one light in my room that worked then someone came into my room after 1:00am! With a key!!! They double booked my room. It was scary and my couldn’t sleep. The person working assured the hotels.com that the GM would return my money! THEY DID NOT!!!! I slept 2 hours. I am disgusted with the GM at Woodspring!! Do not stay there!!!!

Dirty, roach infested

Waiting 10 minutes for the front desk to attend us. And room was not ready even though we arrived 2 hours after check in time. Also we were in the room less than 30 mins before seeing 2 roaches.

Typical of low-priced rooms - lots of folks wandering around smoking and chattering and getting high. But it was clean and affordable and didn’t feel unsafe or anything.

This hotel is an absolute scam, and I’m furious about their shady practices! I booked a room through what I later realized was a fraudulent third-party site. As soon as I noticed the issue—literally within 10 minutes of the booking—I contacted the hotel directly to cancel and request a refund. Despite explaining the situation and providing proof of the scam, they flat-out refused to refund me, claiming their “policy” doesn’t allow cancellations, even for fraudulent bookings!

"Roach Haven" - Scheduled for 3 nights at Woodspring-Denton. Saw a roach day one & reported it to front desk (clerk said she'd tell the manager). I asked if they had any spray and was told no. This didn't seem logical to me if you know, you have roaches. A few more roaches began to show themselves. Day two, spoke to the mgr that morning to confirm the incident at which time he logged it in a book and indicated pest control would be out that day. I asked a different clerk for some insect spray ... she gave me a can of spray (hmmm ... very odd since I was told they didn't have any the day before). I sprayed the room. Pest control didn't make it out until the next morning at 8:20. They sprayed and the roach fest(ival) was on ... as the insecticide drove more of them out of hiding. This made for an edgy time ... the pinnacle of which was when a roach crawled on one of us that night as we were sleeping. Shaking my head. Throwing up my hands.

Roaches in the room I had, which made it hard to try and sleep when it stormed the rain was pouring through the window into the AC unit dogs shouldn’t be allowed due to the excessive barking and dog hair pushed into the corners of room…. And someone knocking on the door in the middle of the morning is very unnecessary especially when you’re sleeping that pissed me off!!!! Outdated everything, only thing that was decent and clean was the laundry room…. The mattress was horrible I woke up with bad back pain…… There’s your review

Great value

Just a lot of people that live there. It gives off crack house

Bad service

Very dirty rooms would not recommend

My experience at WoodSpring Suites was very disappointing. The manager displayed a poor attitude and was dismissive when I raised concerns, which set a negative tone for the stay. Staff also knocked on my door and woke me up without reason, which was disruptive and unprofessional. The bed was extremely hard and uncomfortable, making it difficult to get proper rest. Guests frequently smoke right in front of the entrance, forcing you to walk through clouds of smoke just to get inside the building, which is unpleasant and unhealthy. On top of this, the room was not thoroughly cleaned, and the overall environment did not feel welcoming. For the price, the level of service and comfort fell far below expectations. I cannot recommend this hotel and will not be staying again.

Never stay

The staff was polite. The manager/owner was professional and extremely helpful. Good guy. Room was clean and bigger than we expected. On-site actual laundromat, app controlled.

Very clean and outstanding service, lady on the front desk was the best n the housekeepers were super nice

Good

Just awesome!

Don't believe the reviews of this hotel. We left the property and had to check into another hotel. The reviews were lies on the website.

Had roaches in room