Comfort Inn & Suites Near Lake Lewisville

All was good

Very clean rooms, helpful staff, conveniently close to stores and restaurants

Location Ants in the bathroom, floors and sofa very stained, had to pay for parking and breakfast

I have stayed at this hotel before without issue, but the facilities have gone downhill over the years with age. The shower in my room this time was unusable due to a water heating issue. I would not stay here again.

Nothing Everything, there was roaches in my room, mold on the ceiling above the shower, towels had stains and what the shitty part is I asked for a refund and they didn’t do shit about it.

Blankets/sheets had stains. The fold out sofa had stains all over cushions and carpet smelled also had multiple stains.

Location Towels not washed properly stains in towels

Dirty towels in room with stains of feces . Had bring used towels to front desk I. Order to receive new set of towels.

I specifically booked this room so my kids could have a pool and hot tub to play in while I worked. The pool was so freezing cold when an outdoor pool would have been warmer. The hot tub was broken and smelled so disgusting. No one on site knew how to fix it. They had no towels for us, so we shared two. The room was disgusting. The drain to the bathtub was broken so they used a piece of metal to prop it open. The toilet lid was cracked and literally broke while I was using it. A swimsuit from previous tenant in there. I went down to the desk twice and waited more than 10 minutes each time for help to come downstairs. One time I asked for bedding for the pull-out sofa I had, and they told me all they had were sheets, no blankets. They didn't advertise that you can't really use the pull-out sofa when you book it. So, breakfast was just as bad. The juice machine was broken so you had milk and coffee for drinks. There was a bagel that was lodged in the toaster from the previous day. They gave us about 5 options for breakfast so two of my kids didn't eat. I can honestly say that this was the worst hotel I have ever stayed in and I have stayed in. You could tell this was a nice hotel at one time with fountains, nice landscaping, and a nice pool, but now a new owner has bought it and just stopped maintaining it. Half the shrubs are dead; the fountain is broken and algae filled (but they use a nice picture of it on their page) and a pool that is falling apart. Don't go here!!

Hot tub is open late!

Didn’t like anything about the hotel!

Everything!

Crooked con artists

Staff is very helpful and attentive without being overbearing. Breakfast nook was well stocked and had comfortable seating. Room was spacious and very comfortable. Parking lot well lit making it feel safer to park. Location allowed short travel times to all the fun things we wanted to do. I have dyed hair and the water did not get cold enough to not cause color bleed. Booked an accessible room and other than a grab bar for the shower did not seem overly accessible if one needed a wheelchair. Bathroom door also didn't lock or latch.

Clean room. Nice staff and very helpful.

We will stay there again!

The room was large and comfortable. Had great beds. AC worked great. Lots of towels. Staff was so helpful and accommodating. I left a bag and they held it for me till I could come back for it. Well Lit parking. Quiet. no complaints

It’s very quiet Only thing I’d say that was slightly annoying was getting out of the parking lot if you needed to go south on 35 was gonna be a pain

Very kind and professional

Quiet

it was a little noisy but as to be expected due to being off the highway

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Check in clerk was very pleasant and friendly. Room was clean. Lots of room. Bed comfy. Lots of pillows. Bedding clean. Large bathroom. ⁰

Location, location, location. It was close to the conference we attended. It was close to several quick eats. It was close to the highway. The disadvantage was also all of this; that it also had a lot of trash that blew in from surrounding areas. No traffic noise that I noticed.

Everything No smart TV’s

Great location staff cleanliness was excellent

The rooms were clean but the rooms were not well maintained- the closet did not close properly, the paint and caulk in the bathroom was very sloppy, the curtains were falling off the curtain rod, and the air conditioner was loud. There was a weird wall between the bed and sofa (to make it a "suite") so you couldn't see the TV from one side of the sofa. The location is great, though.

I thought the room I booked was supposed to be larger. The shampoo and conditioner dispensers in the shower were empty. Also the wall mount on the tv was broken which caused the TV to lean downward at a weird angle giving it unpleasant viewing experience

Physically, it was ok. They would not honor my reservation. Never got the room. N/A

Specially the breakfast for my grand baby NA

Room smells of black mold, I asked for late check out , got there at 1am Clerk said yes 1 pm. I woke up morning concierge told me no, late check out at 11:30… There is no one in a rush to get into this hotel. At nicer hotels 1pm check out is perfectly fine…. I’d actually prefer my $ back

It was ok

It was ok. Older, a bit dirty and weird smells. Not bad just not great either. Glad I brought my Lysol wipes.

It was quiet and away from the hustle and bustle of city life. Has a couple of fast food places nearby but I was hoping for more of fine dinning or restaurant style places I can get real food sometimes hard to find someone to help take luggage up or down or get help for other things

I talk with people at the front about the room no air not work and i stay on friday and no air night about12.00 midnight they sent people fix but still not work and satterday i have to go work i come back satterday night they still not chang me the room i need to sleep becouse i am tired untill sunday morning i check out and i see the lady work at the front i tell she about everything Untill now i not hear anything back

We enjoyed our stay and would stay there again. We already recommended it to family that visit the area often.

Great staff The vending machine was out of service

Canceled on me the day before

Convenience of location

The facility waited until we arrived to inform us that the water supply would be unavailable the next day from approximately 11a -3p and flat out refused to offer any discounts as this was a BIG inconvenience to our group.

Had to check out within 30mins of arriving due to a water leak in the building. Then it took 2 days to get my $--- back so it affected my trip.

Had a silly little problem with the refridgerator door closing completely. The girl on staff came up immediately to correct the problem. Everything played out fine, a nice trip.

It was nice and clean. The breakfast was ok. The air conditioner did not get as cold as to my liking after adjusting it to its lowest setting. Felt 10 degrees off. But overall, a nice hotel and I will stay there again.

Many issues during this stay. In the breakfast room, the machine for juice and water was broken, with no alternatives available besides coffee. The vending machine with drinks was also out of order. The pool was out of order. Halfway through my stay, I returned to find the water was not working and that I’d have to find another place to go. Obviously the rates on such short notice were much higher than what I had booked.

Very professional and family oriented

It's our 2nd home 🏡🏠 when we are visiting our son 😊

Overall, this day was OK. There were minor things like the tub was really yellow at the bottom and everything is kind of outdated.

Met all of my expectations, property was great, very comfortable, would def stay there again!!

My kids said the pool was nasty. Our room was clean. The beds were comfortable. And the guy who checked is in was nice. He helped with the TV also.

My daughter left her watch at the pool and someone turned in the watch. The front desk had it and returned it to her. Great service. Furniture needs some talc but overall it was a great place to stay.

Everything was clean and staff was helpful and amazing. Loved the pool staying open until 12a.m. Comfortable beds no bugs. Highly recommended

The room was comfortable and clean. The shower supplies were running low and should have been refilled before I got into the room. The breakfast was good

Very nice place for pleasure or business. Breakfast could’ve been a little better. But still very nice location. I would take that over food anytime.

Cl

Property needs to be upgraded.

Good breakfast

Room was clean, staff were friendly. Charged for room safe and Covid cleaning but took charges off when I asked them to. Elevator smelled bad like weed.

Always a great place to stay. Will be back. Clean rooms, staff is amazing if you need something they help right away.

Nice

Amazing staff

Location was perfect for family in town for Graduation, just south of Denton in a nice area.

Loved it all

Hot tub was too hot.

Good place to stay.. walking distance to variety of fast food restaurants…. Popeye, Arby, Panda Express, Choptle and in case u have a flat tire, there Discounts Tire

Reasonable price, good condition to spe d a night.

Yes

I didnt like my stay at all due to some very valuable items came up missing out of my room and the staff was no help. You would think the manager would come out and talk to me and my guest being that we were the only ones occupying the room..I have filed a police report and eventually there will be more actions to follow..

Very professional

Hits the spot for a good value hotel that is clean, reliable, comfortable, and in an ideal location for anything needed in the area.

Everything was Very nice.

Couldn’t even check in

Breakfast was nasty. Eggs were runny and lluke warm. Pastry were dry.

Clean room. Friendly and helpful staff

We had to change rooms at 11:45 at night because the bed was terrible, sinking in the middle. The room they moved us to had filthy and stains carpet and there was mold around the tub. We have stayed in this hotel several times and were pleased but this time was not the case.

They have a great parking lot for truck and trailers. Very quiet and peaceful.

Clean, safe, and great location.

Hallway and room had a funny smell, the front desk clerk was asleep, they called our room an hour before check out to remind us to check out, our bed had a dip in the middle from overuse and should have been replaced, hairdryer was broken, the conditioner had been used, and was almost empty. The set up of the hotel was stupid with the only elevators being on the far left-hand side of the hotel. Of course our room was the last one to the far right side of the hotel. There were only three drinks and a couple of snacks you could buy which were behind the counter of the front desk. Overall, it was just annoying and not relaxing at all.

Great value. property condition and safe location. Will stay again when in the area.

After a long drive one would want a good night’s rest, right? Don’t bother staying here. I laid down about a quarter of the way in on the King size mattress and sank. It felt like the mattress was cut in half and I was falling in between the cracks. When I peeled back the bedding to look and see what was going on, I was horrified! It looked like they had stolen it from the homeless. Stains everywhere. That bed should have been thrown away years ago. No room replacement, no mattress replacement, nothing. I will be calling corporate.

Our room was great! Breakfast was good, although I can't say I recommend the bacon. My kids loved the pool and I enjoyed the hot tub on the first day. The last day, the hot tub was freezing and I don't know if I was supposed to turn it on somehow or not, so it may have just been me. The only issue during the whole trip was that hot water was out all over the building one of the days. But staff was quick to let us know and ask if we wanted to make any changes. We didn't and the hot water was back working by the next afternoon. Overall it was an excellent stay for the value! And a convenient location because Burger King, Arby's, Popeyes, and Panda Express are literally in the parking lot. Several other restaurants are just under the interstate, and there is a very nice little neighborhood park, less than half a mile away!

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Breakfast was always replenished and hot. The staff was friendly.

Breakfast was good and all the staff were very friendly. Short stay, but all was well. Our tub was leaking water the whole time and we never used it - that was the only “concern”.

Hot tub didn’t work

The pool is in poor condition. Honestly, I was afraid to get in the water considering the conditions. This is a self-serve hotel. If you need new towels, you will need to get them at the front desk. I requested them in the morning to collect our trash after two days, and came back to the same conditions. They must be very short-staffed as the hotel is dirty. The floors in the breakfast area were disgusting with trash overflowing at 5PM when I went to get forks for our dinner. The only positive I can give is that the front desk staff were polite and tried to meet my needs. Needless to say, the pictures sold me on the pool amenity, and the stay was unsatisfactory.

There were too many trucks with huge trailers taking up 5+ parking spots each. I had nowhere to park

Clean, Quiet, Safe. All Good.

Loved the bedding and the shower pressure. Nice stay overall, and I would definitely stay again.

Very comfy room and bed!

Was nice hotel

Staff was courteous. Indoor pool is suppised to be heated but was not. Windows in the pool area were missing panels so 35F outside, not even the hottub was warm. Room was clean. Breakfast was decent.

Had to fight to change rooms because the first room we were put in, the tub would not drain when taking a shower and the shower would not turn on all of the way. After check out, they tried charging me an additional $150 trying to say that a comforter was ripped when I know in fact nothing was ripped.

Yes clean rooms great staff and big breakfast.

The entire staff is fantastic...

Everything was good!

Was good

Clean room, great staff..

Not a bad room for the price, hotel was in a good area.

The hotel was quiet and the front desk personel were courteous.

Room was clean

Room was very dirty and the shower was bad. Shower would have water running all over the bathroom floor and there was bed bugs on our bed.

It was a little warm in the dining area in the first day. I alerted the staff and they took care of it right away. A 24 check in would be better. With traffic we weren’t sure if we were going to make it on time but luckily we did.

Room, staff, key and poor communication or none from the upper management. Of all my years of traveling I had never experienced a hostile environment. From blood and semen stains on bed sheets to how the staff and management handle the situation was terrible. I would not recommend this hotel to no one.

Room smelled a little musty but was clean. Hotel location made it a little difficult to get on and off highway but was easy access to the wedding venue. Food was fresh and hot.

My issue is with the room and amenities. Thw bed was way too hard it was like sleeping on a rock infact the floor was almost as comfortable as the bed. My second problem was that you use to cary other options of creamer for coffee and now you only have ine option. You no longer carry the juice like you use too and inly offer apple juice or cranberry juice in little plastic containers. The coffee machine broke but the staff brought out a pot of coffee. Your vending machine was brokenand i have been staying at this location every year for about ten years and was not impressed.The staff was great especially the lady who ran the breakfast area in the morning's. They are the reason i am giving 2 stars instead of 1.

It looks clean enough for what I paid

1) Make sure All linens are clean. The linen on the pull out was dirty. 2) REPLACE THE PULL OUT MATTRESS! The one I TRIED to sleep on was so worn that the floor would have been more comfortable. I ended up sleeping on the couch for my comfort. For a $321 stay ALL of us should have slept in comfort. 3) the TVs need both a universal and the remote that comes with the tv. 4) being that it was a big holiday weekend, and a big football weekend every machine in the building should’ve been working, such as the vending machines and all ice machines plan ahead. Overall, the most I can say about my stay, here is the convenience of the location. The water drains slow out the tub, the tub faucet does not turn off completely, and the hot water was sketchy.

Since when do you have to request room service to get your room cleaned?

The employee checking me in was very professional yet personal.

This property was good for my single/short stay purposes. It is right along the freeway, so traffic noise was to be expected but it was no bother in the room.

We have stayed several times with you & always been very happy Thank you

The first room I got put into had body hair all over the toilet, the second room I got into was an “upgrade” and it had mold all over the shower walls, like fuzzy, black mold. The employees were super nice and always super professional. However, it’s not the cleanest.

Hot tub motor didn't work. Water was not very hot, under 100 degrees from past experiences.

Easy check in process and clean room!

Yes

The worst of it though was the rooms. Small suite, smelled musty, air conditioner seemed to struggle a bit. Toilet seemed unstable and needed to be recaulked. Office chair falling apart. On Google it has two stars but the hotels.com made it seem like it was much nicer than it was. It was pretty clean but the hotel in general needs a renovation.

After this I informed hotel.com and they tried calling hotel back and they wouldn’t answer ir respond phone calls. Very very poor staff. And they should hire personnel that know how to speak or understand English .

Very well-maintained hotel with friendly, efficient staff