Best Western Plus Denton Inn & Suites

The elevator wasn’t working and I tried going down the stairs closer to the main entrance and the door was locked. I had to go back upstairs saw someone and they told me to go to the other one it’s open. Imagine if there was a fire.

Clean room and great ac

Clean rooms, great ac and decent breakfast

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Easy for traveling along I35. Close to food options and a WalMart for travel needs.

My room bathtub faucet has a constant drip. 102

Breakfast was nice. Elevator needs help. Need to update bed linens. Front desk needs to avoid saying room # out loud when giving guest keys for guests safety.

It’s been awhile since we made the trip. I don’t remember any negatives or inconveniences.

Location and clean

As a cigar smoker, I would appreciate the addition of a “smoking area” with a bench and a trash receptacle located at some distance far from the hotel entrance.

Noisy AC - but brought ear plugs so it was ok.

Location Front staff not the most welcoming. She was dry and barely spoke. The pool was very disappointing, safety issue, as anyone could have access to it, did not have to use badge to get in, and there was homeless ppl around, also it was dirty. The breakfast food was limited, eggs and biscuits with gravy with lots of pastries. Biscuits were either over cooked or uncooked. Gravy was watery. The hotel itself looked better in the picture than in person. It was more rundown in person. Me personally will not be booking it again.

Great location for over night trip.

Comfortable and clean room. Convenient location.

Very clean, comfortable beds, good location

Staff was friendly. Breakfast was good except the waffle maker was not working :( Everything was great!

The room good, staff very helpful and very friendly, breakfast was very good and clean area, also parking lot was clean and very nice

What a wonderful, quiet find! It’s a smaller hotel, but it is incredibly calm and peaceful. We absolutely loved our stay and highly recommend it 100%!"

We requested for a room where tv works and road side view so they gave but without roadside view last time stayed in the your property in may first week with road side view and tv youtube didn't work at all due to internet issue or tv I dont know so I like everything in your motel like we'll maintained cleanly housekeeping staff cleans room neatly but front desk clear doesn't respond sometimes or give I dont like every room is a nice room when we're saying exactly what we want like tv youtube etc should work and roadside view room because we like that view we stayed during our last stay. Lady Front desk brought hair dryer to room. Old man front desk said he can't give any spare blankets for me when I went asked him. Just few things to make a note. thats okay but we enjoyed our stay at your place thanks

It was adequate

Buen servicio personal amable, limpio.

Always stay here when we come and never had a bad experience

Everything was good

I booked this hotel based off of ratings/reviews. Even with a coupon I still paid over $110/night. Hotel lobby stunk and felt very muggy, Front desk was friendly, entire common spaces including elevator smelled, room was the same. Sheets felt dirty shower head had build up caked all over it. I could stick my finger in-between the door and door-frame. I could hear the person in the next room crumbling their hamburger wrapper, that’s how thin the walls were. Ironing board was broken, iron had a leaking issue. Overall I was extremely disappointed and felt unsafe. Because I booked through app hotel staff couldn’t do much for me. Trying to get in touch with Expedia was a headache I could only reach virtual assistant which kept giving me an error message. If possible stay somewhere else. I will say the location was convenient to lots of places UNT, target, fast food, shopping, restaurants etc.

I liked the room. Did not appreciate the attitude of the front desk agent who checked us in. She seemed bothered.

The cleanliness of the room

Everything

Nice stay. I would stay here again when travelling around Northern DFW.

I had another hotel booked for my next visit in August, after staying at the BW+Denton, I cancelled and rebooked here. The location is wonderfully located next to food and shopping options, several in walking distance.

The sheets were dirty. The breakfast was not good. The clerk was not friendly.

Plenty of free parking and location was great. Easy walk to alot of businesses. Breakfast was not very good.

Kind staff very courteous, clean rooms, I recommend 100%

It would have gotten 5stars except for the way the water leak was temporarily taken care of. II really like the fact that the rooms have real glasses and coffee cups. The breakfast was good. Room was clean and the staff was very nice. I would stay there again.

breakfast was good

Nice place and good location

Clean room, staff made the bed, left bathroom supplies, breakfast was good. Shower facet was loose, told the staff when we left, she started that if would be taken care of.

Good service

Nothing

Room was clean, a/c set at 65 degrees when we entered the room, breakfast was good. Only complaint was with TV service. Saturday night had limited channels. Sunday morning, no channels at all. Will stay there again when in Denton because of convenient location.

This location is great for visiting my daughter at TWU The alarm clock in the room went off at 6am and I was unable to go back to sleep after so that wasn't ideal since I had a day of packing my daughter's dorm and driving 5 hours home.

Nothing. Everything was exceptional

Clean, quiet and friendly staff.

Fast friendly people who cared

The rooms were clean and breakfast was good. Location was good.

Everything was good but breakfast. Not much to offer. Glad McDonald’s was nearby.

Musty room but very nice to move me to new one

The room was very clean and the blackout curtains worked amazingly

Close to the University Construction

The cleanliness of the entire facility! How nice everyone is. Na

Room was fine.

There were several homeless people in the area. The motel can't help that but it was a little unnerving

Excellent staff & location.

Good ac, clean room, close to where I needed to be! Breakfast was not great.

The cleanliness Limit choice for breakfast

Nothing else to add

Cheap old hotel

Late night manager was rude. Ask a couple of questions about my rooms and he said it was what was booked. Wasn’t listening and acted as if my concerns didn’t matter. I told him I could take my business elsewhere whether I was charged or not. Totally unprofessional. Due to the lateness of our arrival, we chose to stay despite the man’s poor etiquette. So sad!

It was very clean and comfortable ,I love the bed. Plenty of parking.like that they had a public laundry area. The person helping me , seemed like he hated his job , could have been a little more cheerful.

Booked a double queen suite, got a single king. Would not adjust price or move to correct room. Avoid!!!

Very nice rooms, breakfast hot and cold items, beds comfy enough, and helpful staff. My only mild complaint, really a sadness, was that the outdoor pool was not open yet.

Clean, spacious room with very comfortable king size bed. Staff was really nice! Location was great

Always stay here when we come always a great experience

Adequate but not nice. Manager and front desk were curt and not welcoming.

Great stay will stay again

Nice room, comfortable bed.

Rooms need to be cleaned a little better.

Very friendly staff

Homeless wandering in

Clean room, staff was sort of rude

The stay was clean friendly and convenient!! Close to everything!!

was no remote nk roe

Clean room, very spacious

The only disappointing thing was it only had one bed and it was a queen bed rather than a king

Great hotel, friendly staff, awesome place to stay!

Clean rooms, comfortable beds, pillows. Wifi weak- tv didn’t work

The room was clean. The front desk staff responded to my requests promptly and courteously.

Clean and well appointed

Great location. Rooms a little outdated. Area got construction going on.

Desafortunadamente me asignaron un cuarto (210) justo enfrente del ascensor y eso fue una experiencia súper desagradable por el ruido de la gente y el ascensor

Yes

Clean and spacious room.

Everything was excellent

Great place to stay. Wonderful breakfast.

Breakfast was not of quality expected. OJ seemed watered down. Limited seating area.

Everything was great.

Absolutely...everything 👍

Clean room

waiting room floor was dirty

The fire alarms were going off when we arrived and everyone was being evacuated. The whole building smelled like smoke. I understand this is no one’s fault but the hotel was not in a condition we coul

Place is nice

Clean rooms,friendly staff,breakfast was delicious.

The room was clean and the bed was comfortable. A little older hotel, but being clean is something that shows. The breakfast was hot and fresh and the coffee and hot chocolate were really good.

Convenient parking, easy check-in. Room seemed freshly painted, like-new carpeting. A nice light blanket instead of a smothering duvet. Real glasses instead of flimsy plastic, real coffee cups instead of cheap paper cups. Only negative is rooms aren't super well insulated - we could hear a neighbor sneezing a lot. But traffic noise is definitely not a bother. We'd stay again.

Some homeless around but all around great

The room wasvery nice. We did have a lamp that didn’twork. And there was no kleenex

It was sub par for the price. The vending machine was not stocked. There was no sundries available. Shampoos were not good

Apparently the TVs in the room were new ….. as th guest I consider myself fairly adequate at running a TV. Could not master this TV to be able to turn on the guide and click through channel.. three different times I reached out to the front desk thinking that each new person I talk to might have an idea how to work the TV….. they all said they had no idea what to do……….they were no help for a 2 night stay and no TV ….. while the weather was stormy and we had to remain in the room

Great breakfast, clean hotel, friendly staff, good luggage carts. Keep up the good work!

Friendly and courteous staff, clean facilities, great value, all-day coffee\latte a huge plus! We will stay again!

There is a bit of interstate construction at the moment, but it is not loud. What was loud on Fi night, conversation of three people hanging out at the area right underneath the window, and I could hear loud snoring next door. Other than that it was an easy going stay, clean and efficient, very nice variety of hot breakfast available and decent coffee.

Room was very clean. Actually the cleanest Best Western we have stayed in. Even the hallways smelled clean. We was given a handicap room and it was larger than expected.

Noisy room--I could hear people walking up and down the hall, the A/C unit was noisy when it came on, and there was lots of road noise. Ear plugs helped.

They change the coffee, its not very good . The machine with the coffee is not good. I had to walk to McDonalds very morning to get good coffee.

Our one issue with the room was how bright it was at night even with all shades closed and all lights off.

Good place to stay for room rate

At Check in the receptionist was very nice. I loved that she gave us a choice of what floor we would like! The hotel was very clean. The breakfast was nice and hot .

Clean rooms, good air conditioning. The bed, to my comfort level, felt more like a board with 1inch of foam over it. I slept better in my clothes, on top of the small couch in the room. I’m a 70+ year old lady with little padding, and that had something to do with my discomfort. The square highly fluffed pillows were a “no go” as well.

Parking was pretty good, front desk was great. Wish there was a little bit better of a selection of breakfast however i loved the coffee cappuccino machine!! We would stay here again!

It was great!

Clean room. Comfortable pillows. Nice bathroom products.

Our room smelled horrible like someone puked in it and I reported it to front desk 2-days in a row nothing was done, they did give me a spray bottle with cleaning solution like really!! Never will I stay there again..

Very nice and convenient

The room was nice and clean. Mattress was too soft. Breakfast was not very good. Bring your own pillow. Very close to Sams Walmart and Target.

Our room was fine but our friends room next door was horrible. It reeked of vomit/ sour mold. They took the microwave out but did not fix the odor. When they complained at the front desk, they were handed a bottle of spray cleaner. They asked to change rooms, but there was nothing available they were told. It was a disappointment.

Check-in was fine, the staff member had food stains on her shirt. She was back on shift when I checked out the next morning wearing the same stained clothes. The gap around the door to the room had so much gap around it, the lights from the hallway lit up the room and the smell of cigarette smoke coming from another room on my floor was awful.

Breakfast was horrible. Gravy was watery. Biscuits were not mixed before cooking. Biscuits had a watery spot.

I was impressed with the cleanliness & ease of parking. Also, the beds & air conditioning were amazing. My college student/daughter said she hadn't had a good nights rest like that since being home months ago!

Coffee cups in dining way too small. My only real issue was lighting in the bathroom. The lighted mirror only had one setting. There was a wall sconce in there, but it did not work. Great location! Close to everything we were going to be doing!

Had a great stay, everything we needed!

The actual hotel was good, the room clean and comfortable accommodations. But people working up at the desk were not very helpful. I placed my reservation thru the app and ilI ended up paying more than the quoted price, $50 more!