Garner Hotel Del Valle - Austin Southeast by IHG

No WiFi

Shocking management behavior

The good - the staff was friendly, VERY close to airport. This is a lower end hotel tho - jacked up in price due to F1 event. It was the lease $ of all the surged pricing, but Expedia also gouged with their own higher pricing - disappointing I had always trusted them but this experience changes that.

Wake up calls seem to be a thing of the past.

Wake up calls seem to be a thing of the past.

Todo razonable , personal más amable

The rooms are clean

This is not a fancy place, but it was clean. That’s all I needed for our one night stay. There was a problem with the key working on our door, but the front desk clerk got it situated right away and got us a new room. Parking lot is clean, lobby, rooms, bathrooms, no problems at all everything nice and neat. We did not eat breakfast, but it did not look too bad.

The ac didn't work so was very warm in room especially during the night, ans only 2 towels in room when my stay had 3 guests, on site for booking stated their were 2 beds and a pull out couch, no couch in room, other than that no complaints.

The ac didn't work so was very warm in room especially during the night, ans only 2 towels in room when my stay had 3 guests, on site for booking stated their were 2 beds and a pull out couch, no couch in room, other than that no complaints.

0/10

Bed were very comfortable and the AC was phenomenal. The lobby store was priced very reasonable. The staff was inviting and helpful. The rooms were clean and well kept. There was some black stains on the sheets. The shower reached lukewarm at best. The mobile connection on the TVs were very difficult for iPhone users, but no issue with Android devices. The wifi was also a bit spotty. There was some scattered litter in the grassy areas creating a unappealing first impression.

Bed were very comfortable and the AC was phenomenal. The lobby store was priced very reasonable. The staff was inviting and helpful. The rooms were clean and well kept. There was some black stains on the sheets. The shower reached lukewarm at best. The mobile connection on the TVs were very difficult for iPhone users, but no issue with Android devices. The wifi was also a bit spotty. There was some scattered litter in the grassy areas creating a unappealing first impression.

Nice clean room. Comfortable. The inexcusable problem is the lack of internet connectivity in this day and age. It was sketchy even downstairs by the lobby, but in our room it was nonexistent!! Internet is more important than TV, and there’s no excuse for not having it.

Nice clean room. Comfortable. The inexcusable problem is the lack of internet connectivity in this day and age. It was sketchy even downstairs by the lobby, but in our room it was nonexistent!! Internet is more important than TV, and there’s no excuse for not having it.

I know it was recently remodeled, so the rooms were nice and clean. The elevator still showed its age and damages from remodeling. The breakfast was minimal, but for a short stay it was convenient to where we needed to be.

Next to airport good and bad nothing walkable

I asked for a top floor because last time I stayed the people above stomp on the floor. I got the 2nd floor and the same thing happened. Also the area around is questionable. There is a foul smell every morning at the parking lot.

The staff was GREAT! The first room I was given had absolutely no window covering, no hanging fixtures in the bathroom on which to put towels, and one of the lamps was missing a bulb. I could not go without a window covering (for one, I'm very sensitive to light when I sleep), so I let the front desk know and she was able to move me. The next room all the lights worked and there were window coverings, places to hang hang towels. My only complaint about this room was that the shampoo was out in the shower and there was no body wash (luckily I took the Dove bar provided into the shower because I pretty to wash my face with that). I know they're working on remodeling (the elevator really needs a refresh, which I'm sure they'll get to it); however, I think it's important to pay attention to detail when remodeling to ensure things like window coverings aren't missed. Give them a few months and I'm sure it will be better. Again, the staff was great

The staff was GREAT! The first room I was given had absolutely no window covering, no hanging fixtures in the bathroom on which to put towels, and one of the lamps was missing a bulb. I could not go without a window covering (for one, I'm very sensitive to light when I sleep), so I let the front desk know and she was able to move me. The next room all the lights worked and there were window coverings, places to hang hang towels. My only complaint about this room was that the shampoo was out in the shower and there was no body wash (luckily I took the Dove bar provided into the shower because I pretty to wash my face with that). I know they're working on remodeling (the elevator really needs a refresh, which I'm sure they'll get to it); however, I think it's important to pay attention to detail when remodeling to ensure things like window coverings aren't missed. Give them a few months and I'm sure it will be better. Again, the staff was great ?

It was updated. Breakfast could have been better

It was updated. Breakfast could have been better

The rooms were big. The bed was comfy. No blackout curtains.

Room was just ok, nothing fancy, not even water in the mini fridge. Airport is closeby, this is a positive. Breakfast was bad. The only coffee machine in the room is not working and you have to go to the reception for coffee. When I questioned the receptionist why wasnt the coffee machine fixed she gave ma a very bad response, in aggressive tone and simply covering herself. Do not plan on returning to stay nor recommend this hotel to anybody.

Room was just ok, nothing fancy, not even water in the mini fridge. Airport is closeby, this is a positive. Breakfast was bad. The only coffee machine in the room is not working and you have to go to the reception for coffee. When I questioned the receptionist why wasnt the coffee machine fixed she gave ma a very bad response, in aggressive tone and simply covering herself. Do not plan on returning to stay nor recommend this hotel to anybody.

What I liked about this stay is that it served its purpose for what I was looking for. I've never been to Austin prior to this stay and wanted a hotel close to the airport to cut down on travel time to the airport and unfamiliarity with the area getting to the airport. I cant think of anything that I didnt like about the hotel or my stay.

What I liked about this stay is that it served its purpose for what I was looking for. I've never been to Austin prior to this stay and wanted a hotel close to the airport to cut down on travel time to the airport and unfamiliarity with the area getting to the airport. I cant think of anything that I didnt like about the hotel or my stay.

I liked the friendliness of the staff, the fact that cookies were available, the rooms were clean & quite & comfortable, that there were places to sit & a desk to write, a big comfy king sized bed with plenty of pillows, a working microwave & refrigerator, good quality soap & conditioner & lotions, very convenient to the airport . . . everything that could be wanted in a short stay accommodation. A pool or recreation room would be nice, but not entirely expected given the location.

I liked the friendliness of the staff, the fact that cookies were available, the rooms were clean & quite & comfortable, that there were places to sit & a desk to write, a big comfy king sized bed with plenty of pillows, a working microwave & refrigerator, good quality soap & conditioner & lotions, very convenient to the airport . . . everything that could be wanted in a short stay accommodation. A pool or recreation room would be nice, but not entirely expected given the location.

Overall I will stay at this hotel in the future.

Very clean

comfortable beds and black out curtains. Would definitely stay here again.

Extremely clean. Reasonably priced. Mediocre breakfast. Two out of three ain’t bad.

The property is under construction, so that affected the state of the property. The room was clean, beds nice, and staff helpful. Breakfast didn’t start until 6:30am, but we left before 6am and there were already some items out that we could grab to-go.

Controller was disgusting

The website has great pictures and give the impression that is what a guest will experience. Never going back there.

The property is going through renovation, the area I stayed in has been completed and looks very good

Location was convenient for my purposes. It was difficult to find because there’s no sign to see from the highway. It’s being remodeled. Elevators are outdated and look like construction elevators, musty smell in reception area but once you get to the room is fine. Comfortable bed and pillows. Clean sheets and bathroom. If you need fancy this is not it, but if you’re in town for something, on a budget and will just come to the room to crash it’s fine.

Staff was friendly and accommodating with all requests or questions. This is an old hotel in the midst of remodeling. That is the only fault I noticed.

Everything was great !

Tv remote

The hotel was being renovated. So I will give them a break on that. But the first room they put us in was covered in ants they were everywhere. So the second room they moved us to the lock didn't work. Finally the third room was ok. They should probably inspect the finished rooms before they put them in use. Not much for breakfast. Again maybe it's because they were renovating?

Breakfast sucked, the whole hotel is under a very dirty renovation which I should’ve been informed upon booking to make the choice of booking

Upgrading the property always a plus

Alot of renovations. I'm sure it will be great..

I paid 130 dlrs for a cheap ass room even motel 6 was like a five start compared to del valley

Good spot, everything’s was so nice

Remodeling was being done , floors uneven , elevator not working. Door would not Lock , had to be moved to another room

Property under renovation, no hot water

It is the cheapest near the Austin airport, but you get what you pay for. It seems to be halfway under construction for a remodel and I was unsure if my room was the old version or the version.

They tried to give me another room but the ac did not work. As for breakfast old cereal. Just a very disappointing experience.

most of the hotel was under construction/ renovation which was not stated prior. there was no gym or workout room. construction vehicles and debris occupied a lot of the parking areas. breakfast was bagels, muffins, or the make your own waffle. they did not have any active staff working the breakfast or any protein options. the workers doing the renovation work remained at the hotel at nights in their vehicles and the two picnic tables outside the lobby. there was no swimming area open and that was also advertised. i believe the hotel needs more work completed and more staffing on duty to accommodate guests. its shocking to walk into the lobby of the hotel and the entire first floor and both emergency stairwells have been stripped. no carpet but still the exposed tack strips running across the floor in the stairwells. there needs to be major disclosures to any customers looking to book a stay there because there are major discrepancies between reality and what was advertised at booking.

The hotel is very close to freeway and super noisy

We arrived at 2:20 AM to find a hotel that looked completely abandoned. The lobby had construction materials for art and smelled strongly of fresh paint. It was clear the "renovations" were far from finished, despite the photos online. Our experience went from bad to worse through three different rooms: Room 1:No toilet paper, no towels, no sheets for the sofa bed, a broken phone that wouldn't connect to the front desk and the smell of fresh paint. Room 2: An adjoining door that couldn't locked because it was stuck shut with paint. Completely unsafe for me and my two young daughters.To make matters worse, we found crumpled-up toilet paper shoved between the sofa cushions. Room 3:Still no sheets or towels, and the paint fumes were overwhelming. When I complained for the third time, the receptionist admitted they had no other rooms. Instead of fixing the issue, they suggested I go elsewhere and cancel my reservation—at 3:00 AM. Avoid this place even after renovations are completely they don't clean their rooms.

It was ok

Even though the property is going through renovations, the floor I stayed on was completed and rooms were glorious

Clean room and wonderful staff, but no hot water in the room. The hotel is undergoing major renovations and much of it seems to be under construction. A worker was hammering late into the night on whatever he was working on, until maybe around 9 p.m.

It is under remodelation half of building is bare material

Under construction. Room was newly remodeled, but not done? TV had no signal, no hairdryer, no hangers, and bathtub/shower temperature sensor only allowed for lukewarm water.

First off, we were directed to a different hotel. Second, they said there was hotel parking for 8 dollers a day and there was no long term parking. Horrible! Under construction. Ghetto.

Hotel is in bad conditions, rooms without ac, old elevators, the food so poor

Unprofessional staff

Everything was good

Great

Very pleased with night's staff was wonderful, the room was very clean and comfortable night attendant was extremely helpful thanks

The staff was welcoming and efficient. They explained they were under renovation. The rooms were all updated and very comfortable. Would stay again.

They are doing construction around the hotel, however the rooms are done. The beds were comfortable and room was nice and clean. Checking in and out was flawless. The convenience and staff keep us coming back.

Remodeling

I do not like the hotel. this hotel is not ready to receive guests. this hotel os not done. there are nails, incoplete paint job and construction material are all over the place. in the room batroom door will not close. there are not a lot to be like. I do not like the hotel. this hotel is not ready to receive guests. this hotel os not done. there are nails, incoplete paint job and construction material are all over the place. in the room batroom door will not close.

Staff were very kind. The breakfast is cheep.

Had to get the tv remote from the front desk. The remote turned the Tv on but wouldn’t change the channels or even turn it off, we had to unplug it. It sounded like they were doing construction on the place during the night so we didn't sleep well at all.

property under construction, dirty

TV service was terrible! No hot water

The room itself was clean - Tv did not work with the remote, Bathroom was clean and stocked.

Location it was close to the airport Smell bad Yes the room was clean but with the hotel needing up keeping it was still dirty no matter how much you clean it. Shower rusty, toilet don’t flush. Holes in the walls.

HORRIBLE hotel. Bed FULL OF HAIR. SMELLY ROOM

Remodeled room was nice, breakfast was just ok and location was a little rough.

Friendly staff but you get what you pay for. Half the building was in renovation so take that as you will.

This place was disgusting. We left and did not stay more than five minutes. We told the girl at the front desk and she left and did not come back. We need to be refunded for this as we did not stay the night and were not taken care of.

Rooms weee decent

The hotel is deep under construction and you can tell. It is cheap but a $65 Motel would have been preferred had we known the condition of the hotel.

The location was under renovation, at first when we arrived it didn’t look open, we thought it was the wrong location. The first room we were given had a moldy and unclean smell; they changed us to a better room after I explained what the room was like with first room. Staff was very accommodating.

Hotel is being renovated at the moment, service from staff was very good. The ladies cleaned and organized every day. Also they have the best price per night near the airport. Will stay again

This should not be listed on Expedia, it was so disgusting we had to leave and go someplace else. Then Expedia and the Poor Quality Inn wouldn’t give us any of our money back.

Under construction

Under construction. Had a weird smell in the room

Room smelt moldy or musky. Accessibility not that great. Too much traffic!

Under construction

Pesimo hotel.... Expidia me hizo un cobro muy alto para el hotel tan desagradable al cual se hixo la reservation y ellos me explicaron que no debi comprar por expidia ya que siempre andan quedando con un porcentaje demasiado alto y dejan quedar mal el servicios de ellos como hotel, de mi estancia de dos noches fue demasiado el amount que ellos se quedaro....

The hotel and staff were good. The facility itself was going thru a renovation that i had no idea about. In reality the facility and room served its purpose. It was a good experience.

Property is under construction and the ac was not working good

Good customer service excellent

I will never stay here again.

Excelente

Property was dirty, room was dirty. Bathtub faucet ran all night. I shut the bathroom door to drown out the sound and the door got stuck so I couldn’t use the bathroom. Got up early to leave to the airport and there were cockroaches on the walls.

The infrastructure is falling apart, windows broken, horrible conditions

I honestly want a refund! The fire alarm went off at 2:30ish AM, at 3 and at 3:30. All were false alarms

It showed that it's a pet friendly hotel on both Expedia and Google maps. On arrival the lady told me they are not pet friendly, and pointed out to a sign at the front deck that says no pets allowed. I called Expedia as I wanted to cancel the stay and look for a pet friendly hotel. They refused to allow a refund and said that we can pay $75 extra for our dog. Expedia phoned them and they then lowered the rate to $60 for our dog for the night. So we had to pay, or loose the accommodation that we already paid for. Once they have your card on file they will keep changing random charges to your card. The place is under construction, and it is a total mess. The carpets in the area not under construction look like they have never been washed before. The AC smells like mold, and it's probably never been serviced. The included breakfasts didn't exist. We went just after 8 am for breakfast and there was nothing. I went to the front desk and asked where's the breakfast. The lady told me that they don't have stock to replenish so only the first few people get to eat. Avoid this place at all costs.

Stains on rug in room and mold on the ceiling in the shower. No shuttle service to airport.

Renovations are happening with no notice , the entire 3rd floor reaked of construction and paint and the room had a horrific mildew smell that made us nauseous. There were workers coming up with planicrete and sheet rock and the place was wrapped in plastic and tape

All is ok

Property under construction

There wasn't anything I like about it

I was offered a room on the first floor upon entering the room, felt stuffy, moldy. The air was just not right. I complained and was told I could change the room the next day, but since I was out a lot, I decided to let it go till I couldn’t take it anymore three days later and was switched to a better room which didn’t have that wet, moldy smell. It was on the third floor, but the tiles in front of the elevator were broken. The hotel is currently being renovated. Second room was much better but the condition getting out of the elevator definitely wasn’t normal.

I didn't like anything. First our door to the room would not lock unless it was from the inside. The motel was under construction so it pretty much looked like a horror movie. I couldn't stay there so i left.

Water was cold in the shower

Pool water was brown. Most of weights missing from gym. Breakfast room not ready at posted time. Waffle maker broken. No spoons. Originally booked for 6 nights, left after 1. Hotel manager was very nice, though, and did her best to be accommodating

Broken luggage trolley

Overall, it's a cheap place to sleep. You get what you pay for. But a few things are worth noting, because based on the pictures I wasn't fully expecting the disrepair: The parking lot is blocked on the side street entrance (which my GPS did not realize), so you can only enter from the one-way highway. Surprisingly annoying to get to in the dark, as a tourist, only minutes from the airport. The lobby pictures must be from another era, as the Texas star is the only accurately depicted feature. The whole place has a dilapidated feel. The front door sensor is faulty. The elevator feels like it could break at any moment. And lastly, there was a strange open electric motherboard thing mounted near the ceiling in the corner of my room that was for sure NOT the fire alarm. Still don't know what that was, but ignorance is bliss. I traveled alone as a small woman, and felt safe enough here. No bugs in sight, and staff was professional. Just want people to know what they're getting when they book here, because the pictures felt slightly misleading.

Property was under heavy construction and seemed like it was in an unsafe condition. We chose a different hotel for the two nights - but the Quality Inn refused to refund our money for the two nights.

Solid place to stay if you need sleeping quarters. Not for hanging out. Staff was very friendly.

Hotel was clean. It provided the essentials for an overnight stay after a long day of traveling. Continental breakfast was very limited. Hotel common areas need some repair & updating.

Convenient location.

Horrible experience. Front desk was kind but the hotel is obviously in shambles. AC broken, key cards didn’t work, trash on floor and in hallways, supply closets open, doors look beat in, stains on walls, overhead lights out, smells funny. My wife and I were bamboozled by the pictures and left after 20 minutes. Absolutely don’t stay here unless you are in dire straits.

Maybe the property is going through some repairs or remodel. Ive stayed here before, but this time it felt different and the parking light did not have any lighting

This property is horrible. The first room we had the TV did not work. The shower did not work tiles were broken in the bathroom. It was horrible. They found us another room which was slightly better, but the entire property is rundown. There’s actually a door on a hotel room on the first floor made of plywood

You get what you pay for I litrally only spent 1 night out of 3 cause in the middle of the day after the first night I found a bed bug in my bed also it smells really weird in the hotel itself it was a hassle to get set up with a new place i had to jump through hoops to get a proper refund from Expedia to get a new place which could only be there credit system just be careful booking here it also has a lot of homeless people wandering around.

Outdated. Smells pee by the elevator. Smelly room. Loud noise from outside

Dirty

Room smelled, room didn't look like it was vacuumed. Security was lacking was walking my dogs a guy approached me from the bushes and blocked my way back in. Grounds are in terrible shape. You are RIGHT on the highway. Very loud traffic noise in the rooms. AC was barely working and room was stuffy.

Hotel room and hotel is a mess. Room door is broken and toilet is wobble. The worst hotel ever.

Good option for my commute to work

Room was super dirty I don’t recommend to anyone if the rest of the rooms are in the same condition

This property is unclean and does not have the minimum expected amenities in the room. The fitness room was inadequate.

The entire hotel is extremely run down, the rooms smell terrible, and the deterioration is noticeable from the moment you step into the establishment!

We booked this hotel for a planned overnight stay after a late flight. Upon arriving, there were several squad cars in the littered parking lot due to a domestic, signs on the front doors because they frequently don't work and peeling paint and broken tiles in the halls and old elevator. The room had broken tiles in the shower, damaged furniture and tiny TVs. Thankfully, front desk service and room cleanliness were much better than the maintenance of the hotel and rooms. The free breakfast was minimal, with DIY waffles and otherwise grab and go items, most of which were gone by 8:30am.