Comfort Suites Deer Park Pasadena

Hotel was very poor! Not up to the standards like pictures online! When I first arrived the first room smelled like complete mildew and smell was loud and reeked horribly. I went to desk and asked to be moved the front desk lady stated that due to hot tubs being on that floor I told it was in acceptable please move me she did. Gave me another room on 2nd flloor the room didn’t smell however the room was a little better. Up to the next morning small roaches were on bathroom floor ewww. I checked out that day and couldn’t get a refund foe the remaining day! I advise all stay far far away this ain’t it at all. Don’t spend one red cent on this dump!!!!!! Nothing at all!!!

My room had bed bugs my boyfriend was bitten all over his body I have pictures of his bites and of the bed bugs crawling all over the pillows and I still haven't been contacted about the situation. This should had been a priority ..it was so disgusting

Usually we stay at comfort suites because the never let us down this time was different. The tv was broke and when I called front desk they stated we don’t fix tvs. Also shower dripped all night.

clean rooms ,good breakfast ,attentive and friendly staff

The room was great and the breakfast was one of the best variety of foods.

Clean rooms, nice and helpful staff

Then we asked for two towels and they had me go get the two used ones to switch out. That’s the first time I’ve ever heard that. The ac would squeak every time it would turn off. (Sounded like a squeaky door closing) The WiFi wasn’t easy to access. Was told the further we were the weaker the signal. The rooms were overall clean. But just the fact that those two things were visible to the eye made it bad to look at. The breakfast was good. The staff was over all friendly.

Air conditioning: did not cool the room off. We had to sleep with the covers off. Restroom: bathtub was rusty and yellow.

Clean room, great staff, nice breakfast

The only thing I would suggest is that the information in the page be updated. There is no pool table, or Arcade/game room. There is also no evening reception. The table and chairs in the Pool area are pretty old and feel that they may break at any time. However the staff where always helping and accommodating and that made up for any other issue.

Clean space. Friendly staff

Breakfast was not the best. Was really slow on re-srocking.

Booked for 3 nights/4days and couldn’t stay the last night due to poor service. Our room was never freshened up or cleaned the two nights and 3 days we were there. Room key didn’t work half the time. And just didn’t enjoy our stay due to this issue. We had our kids with us and the AC didn’t work well in our room too. So we decided to end our stay early.

This is an old hotel that has been only partially renovated. They have half-size pillows on the beds and OLD bathtubs. The area in which it is located is pretty run down. I wouldn’t stay there again. I didn’t feel extremely safe. I had a hole in my ceiling. The lights in the bathroom leave a lot to be desired. There was a cute little kitchen area.

Room was clean and the breakfast was decent. My only issue was that our room was not ready at check in time. We had to wait over an hour to check in, which was pushing into our event time. Staff was kind and tried to ready the room asap, but it was still inconvenient. Overall, I would rate the experience 4/5.

The Wi-Fi could not be reached in our room. The remote continuously rebooted itself and/or box rebooted itself. Very inconvenient. I know now not to stay there. Too many flaws that could have been prevented. Additionally we asked for a sheet and a blanket for the pull-out sofa bed and we were declined stating they had none

The staff, the facilities, and the amenities were outstanding. The breakfast was really good and filling. I would definitely stay here every time.

The beds/general space were clean and the staff was helpful, but honestly that's all I can say was good about the place. The bathtub was covered in stains and the paint was chipped, along with a ripped shower curtain and broken top light. No hot water *at all,* so everyone in the room had to shower cold. There were drinks left in the fridge and the sheets smelled strongly of mildew to the point where it was unbearable to sleep on without spraying scents repeatedly. There was a weird gum/sticky residue and a sticky note covering the peephole. Overall I'm not satisfied at all about this experience.

The room was very clean, quiet and comfortable. Staff was very accommodating.

breakfas and room

There is no pool table as advertised. The elevator is broken. The pool and hot tub are completely drained permanently.

The Wi-Fi was trash and is super slow and kept kicking me out every few minutes! Elevators did not work the entire time either.

Front door was stuck..elevator did not work, ac did not blow cold, moldy smell in room

The elevator was out. The room keys didn’t work

Good

Will stay again

Rooms were very nice and clean. Staff very pleasant. Will stay again.

Clean

Only issue was the room cards would not open door . The front desk had to open up manually. Staff tried hard to help.

The staff was fabulous. Especially the front desk clerk. I think her name was Noellia. Very friendly and was willing to help us with booking our accommodations as we just walked in, and was very informative. Spoke to some of the cleaning staff who were also very friendly. The room was very neat and clean and the bed was comfortable. The only negative thing was the breakfast. It was OK, but sausage and eggs weren’t very appealing. Orange juice wasn’t cold. Just room temperature. Overall good stay. Will stay again.

the air-condition was running good. The only thing I did not like was my tv. I was not able to watch anything on the tv.

Good

Room clean and front office very curious

Loved the room, staff, the continental breakfast was amazing. Only issue idk what tv provider they have but it kept buffering and couldn’t watch tv properly

The hotel itself is run down. The room carpet felt horrible and dirty. There was a booger stuck on the bathroom door. The toilet seat was barely hanging on. The toilet flush handle was barely working. The back door entrance to the hotel didn’t lock, so no key was needed to get in. This property just overall needs a lot of work done.

It was great for what you pay. Very clean . Would stay again.

Okay

Yea

The room was very clean. The bed is very comfortable. The TV didn't work. The first night, I registered late. The front desk staff tried to fix it...but no luck. They told me it would be repaired the next day while I was at the office, but it was not. I asked for another room. They were booked. I was told my rate would be adjusted, but no it wasn't. Simply not enough staff to handle normal issues that come up! I will not be back!

Service was good. Hotel was not in great shape. Large chunks of flooring missing in elevator. Overall in poor maintenance. Room had a heavy smell of mildew.

Front desk checked us in under the wrong name and credit card number (i only questioned it because she said our visa had already been charged and my hotel account only has 2 MASTERCARDS on it so we said we didn’t think it was right. But we got checked in. Things were good. Their site says hair dryer in each room so I didn’t bring one from home. No hair dryer in our room it had been ripped out of the wall - so I asked them to bring us one. They said yes but never brought one. I called again and said They don’t have one that worked so she let me use the one in a vacant room next door. Only problem was it didn’t work either. So maintenance brought us one that was so ragged and beat up and said well you have to hold the button down the whole time bc it’s broken. Well ok it’s 10pm so whatever. After about 15 seconds IT CAUGHT ON FIRE - room filled with smoke almost caught my hair on fire. I took it to the front desk told her it caught on fire and she said “oh yeah I was afraid that might happen” WHAT?!?! We switched rooms bc of the smoke and finally went to sleep. Next morning our keys don’t work. Pretty much the worst stay ever

The room was mostly ok but the bathtub had rust on it. The hot tub which they advertised on hotels.com was broken. The continental breakfast didn't have great options.

Don’t stay here! Not a good experience. Pool was filthy. Dead bugs and even a dead frog floating around. Picnic table was so dirty. Trash was overflowing. We told the front desk and they handed us a trash bag instead of taking it out themselves. My grandson stepped in a hole that was covered with plastic. Plastic broke and his little leg went all the way in. His leg was badly scraped and bruised. He was looking forward to swimming and was not able to.

Love

Everything was great until housekeeping walked in at 8:00am

Stay was nice was clean breakfast was awful

Room 124 smelled mildewy and the floors werre damp all night and the next day. There was a roach on the wall. The pool and hot tub were filthy. And lastly there was mold in my AC vent and arpund the AC and the neighbors said their AC didnt even work the entire night.

Very terrible!!

It needs a hotel inspector to come in!!

Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower. Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.

Pool not clean and hot tube not working smelly room

It was cool.

Convince

MY STAY WAS COMFORTABLE

Location was convenient to the area I was working.

I got this hotel because it said it had a jacuzzi, but it was green and full of dead bugs. Pool was also dirty, elevator stopped working and our room was on the 3rd floor. Ice machine was also not working on the 3rd floor we had to go to the 1st floor to get ice very inconvenient!!! We also had to disconnect our TV for 10 sec so the remote would work. VERY DISSAPOINTED!!!!

Very clean and nice. Room was spacious and clean.

The staff was great. My complaint is that we were booked in the wrong room. This was immediately corrected. The hot tub was not working. I traveled from Chicago to TX so was looking forward to the warm weather and using the pool/hot tub. The hair dryer in our room did not work, this was inconvenient as we were in town for a party and needed it, they did however open the room next to us so we could use the one in that room. The washer and dryer were out of order.

My microwave didn’t work my blankets and covers had stains on them

The pool and hot tub are broken which was 1 of the main reasons we stayed. I had to have them clean my room because it was dirty. The only good thing i can say is they had enough room

Very clean and super nice staff.

Really clean.

Stay was average

Good

Bathtub has rust Breakfast was pretty good, need more fresh fruit

We will be back in the future.

They staff was very cordial and helpful. I would visit again if i needed to. They were very patient and professional. Convenient shopping and food in the area. Thanks Comfort Suites😘

Hotel everything was fine but the area was not good due to its right next to the Energy company and getting lots of smell which is not good for health and pollution is very bad.

Age and condition of rooms

The property was good enough

Some hotel staff not professional or helpful. Second time I stayed there and hair dryer basically caught on fire!

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

Stained carpet in halls and rust on bath tub. Still well maintained, just signs of wear.

They need to get new beds

Roaches and fleas

Walk in to a full slummer party in lobby and rude greeting. The smell was horrible like feet I asked about on site vending machine and was shown a display of things to buy that had maybe two bags of potato chips completely empty. Worse $112 I ever spent

Everything was exactly how I expected with the exception of the pool being out of service. My children were looking forward to playing in the pool. The pool was very green, it looked unhealthy to go in.

We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock. We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets. The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building. When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar. I want my money back. I will never be staying here again.

Awful customer service. Person checking us in looked like he just got off the streets. They sold our room that we RESERVED to another party so we had ppl sleep on the floor! Toilet had poop in it, pillows were a hard square. Told me they could provide a discount and then retracted it because I booked with a third party. Needless to say, we will not be returning

good

We ended up not staying and having to go to another hotel. The facility and room were dirty our sheet had not been changed. The front desk clerk even confirmed that it looked like they had not been changed. We left, they told us we would have to go through Expedia to get a refund, we still have not gotten a refund.

The pool water was pea green. The elevator had a mystery substance on the wall and missing floor tiles. Dead roaches on the floor in the lobby. The bathtub had no stopper and had random caulk where there shouldn’t be caulk. The hallway had a very unappealing smell. The ice machine on our floor didn’t work. The door to our room took multiple tries to get the handle to latch close. That being said the staff was kind. The sheets and room was clean. I would not stay here again, but the facilities matched the discounted price. You get what you pay for.

In my room a lot cockroaches around the beds in the bathroom

Checked in went to the room and restroom was dirty hair in the tub stains on the couch it looked like they just vacuumed and made the bed would not recommend

Pool dirty

Really enjoyed my stay and I appreciated how clean and comfortable and the continental breakfast was great too

Had to make a last minute reservation due to storm and they were very accomadating.

Smells like cigarette smoke really bad stains on the carpet, stains on the couch, stains on the bathtub rusty looking. But breakfast was good.

Stay was perfect

I highly recommend this hotel for comfort, service, and cleanliness. It is a bargain for the area, especially with the breakfast included. The only reason I didn't give it 5 stars is because the property has seen better days, but the other benefits of the place make up for it.

Good hotel

This guest did not leave comments about this hotel.

. Western world issues.

Breakfast area need to be monitor better. Children was all around food and touching food with hands.

Nothing Strong cigar smell, no batter for waffles, room had roaches everywhere

Nothing Strong cigar smell, no batter for waffles, room had roaches everywhere

Superb

Graffiti on building

Very good

There were no drinks or snacks to buy, had to leave and go to a store for drinks and snacks. The breakfast was ehh. Ham was tough, eggs were wet, and the sausage could have used a few more minutes cooking. Everything else was good ?

Staff were excellent, very friendly and helpful. Very clean. There were no drinks or snacks to buy, had to leave and go to a store for drinks and snacks. The breakfast was ehh. Ham was tough, eggs were wet, and the sausage could have used a few more minutes cooking. Everything else was good

Pleasant

ROACHES EVERYWHERE! Went to check in and no one was at the desk. Waited.....and waited for about 25 mins and no one came to the desk. We called the hotel phone but no answer so we left and came back. We checked in later and she gave us non activated keys so we had to walk with our luggage from the dark back lot to the front and got keys that worked. Went to our room turned on the lights in the bathroom and water bugs scattered!! it was GROSS but we were exhausted and didn't see any in the bedroom so we just kept our bags off the floor and went to sleep. A/C worked minimally but we were only staying one night. Every time we got up to use the bathroom there were roaches running! Not just water bugs - ROACHES!! UGH... it was terrible - property not well maintained - uncomfortable beds - skeleton staff and dirty. Will never stay here again

No local TV for weather

My only complaint was the hair dryer didn't work and they didn't have any extra. Not the biggest deal!

Only issue I had was hair dryer didn't work so I had to go buy one but that's all

Found German roach in the room, washer and dryer broken, hotel old and in need of an update, especially AC, parking lot entrance dinged the front of my car, not the greatest neighborhood, not the best even for the price.

Exceptional

This location had some convenient retail stores around it but other than that, the cleanliness was poor. There was pubic hair in the bathtub area and a cockroach roaming around.

Superb

Overall it’s was ok experience with stay. Lot of issues with bathrooms and breakfast no refills and staff is rude

The rooms were comfortable, location good, the hotel overall was nice with a couple of exceptions that should be taken care of. The breakfast was nicely done 1, The a/c unit had a lot of dirt and mold on the coils, allergy breeding. 2. The elevator on the third floor the button is broken with just this wire hanging out that you touch to call the elevator. that looks to be hazzard. How hard it that to fix?? 3. Vending area was virtually empty, very few items to pick from.

Very unclean hotel the first room we were given was dirty as if someone just left the beds were messed up with a used condom wrapper on one also trash everywhere was given another room it had dead bugs and the ac leaked as well as the shower squeaks very loudly

The hotel smelled like mold. The wall are dirty with the pool. The hotel smelled all around. My belongings smelled just like the hotel. I had to go buy something the the room to smell better. Breakfast wasn¿t get replenished

Very poor

Only complaint was breakfast. Only one waffle maker which really caused a line to be developed across the dining area.

The ice machine didn’t work couldn’t get enough pillows the exercise room was dirty the pool wasn’t clean the hair dryer was old and loud just needs a maintenance person to up keep the equipment etc

Nevertheless a very comfortable stay.

Really good place

Room was clean good area