TownePlace Suites by Marriott Dallas Downtown

Pretty poor to be honest. Arrived and is booked a suite, was told they didn’t have any left. Also, the gym is pretty poor, belts are juddering and slipping on various treadmills as they haven’t been maintained correctly. They also didn’t tell us what time breakfast starts/ends. Turned out it is ridiculously early, 9am close! So if you’re hoping for a lie in then good luck. We also had local homeless wandering into breakfast which isn’t the best. Overall, it’s a 3 star, nothing more

Only having valet parking

We enjoyed our stay in our spacious suite! Well kept and all amenities provided were top notch! Conveniently located near the convention center, 8-10 minute walk. Located in a great area to sightsee and close to the highway. Breakfast was convenient and accessible. Overall we wish we could have stayed longer because we thoroughly enjoyed our stay there! Shout out to the valet gentlemen, they were so kind and gracious!

Rooms were'nt close toe each other

Location is great. Staff is super friendly. Price is decent. Parking is not as great but can be okay

Pleasant staff and very professional. Ceci and Lashawn were awesome. Spacious rooms I liked everything.

My stay was good. No issues with the room. However, after I checked out I received an email that I was charged for valet parking and I DIDN'T HAVE A CAR WITH ME.

Great hotel but must valet

The room was great but the toilet wouldn’t flush spoke to the front desk about it they sent maintenance while we were out. We were told it was fixed. It was not we had to go to the lobby all night to use the restroom

This place was amazing. The staff was super helpful. They even helped us by recommending places to eat and those were spot on! The valet employees were super nice and helped us unload and load the vehicle and always spoke! The room was super nice and clean. Always had a fresh smell. The bathroom was well maintained. The towels and sheets were clean with no random stains. The kitchen area was clean and all the dishes were clean. The washer and dryers were also nice to have and the area was clean as well. If I have 1 negative it’s that the tissue box in the bathroom needs to be removed and placed somewhere else in the room. The tissues inside were damp and had a dirt like smell on further inspection we found the actual tissue box to be damp and also had a dirt like smell.

The staff was very welcoming, Robert was great! The walls were very thin. I could hear the people talking in the next room as if they were in my room. Its a very old building converted into a hotel. They butted the wall up to a shared window and I don't know if that is why I could hear them. I know people in other reviews complained about the unhoused. There were unhoused people in the area but they didn't bother us.

Loved the room. Was like a small apartment, didnt feel like a regular hotel room. Was very clean and spacious.

I highly recommend this property!

Room was great! Plenty of room, high ceilings , full kitchen. Staff was super friendly. Breakfast was one of the best we have had as free breakfasts go. Will definitely stay here again .

Good value, nice room, nice pool, but location a bit off, can be somewhat inconvenient late at night

The staff were great except one person. She wasn’t bad but just not as enthusiasm to help. Everyone from the top manager to breakfast staff were incredible, super kind and very eager to help. All 5 days stay were nice. Great room and amenities. Will be my hotel of choice going forward. My room was spacious and cozy! I truly enjoyed my stay!

All good.

Location is great for drivers a lot of parking space. Not the best for those walking since distances in DT Dallas are huge. There's a small order restaurant. Breakfast was good .

Best stay I've had out of town in a while.

The rooms were pretty clean to my satisfaction, and the staff were super friendly and told us about all the attractions around ! Breakfast was pretty great , had lots of options to choose from and the breakfast cooks were so friendly as well! My only complaint would’ve been parking ! If I would’ve know beforehand that I had to also pay for parking even tho I’m staying at the hotel , I would’ve definitely chose somewhere else! We spent 60$ in just parking alone. Definitely would have been nice if they offered free parking in the parking garage if you paid to stay in the hotel.

Super clean! Had a bunch of items for use if needed!

Excelente atención, lo único que no me gustó fue el olor que se sentía en la habitación. Sería bueno mejorar en eso, del resto todo bien.

The floors made to much noise when you walk, breakfast was not good and the valet parking was not even worth it there was no shade for your car.

I over slept breakfast lol Just the parking.

I would never stay there again. The beds were hard. Marijuana smell was prevalent at valet and pool. The breakfast food was subpar and tasted old. There was a loud party in the room next to us until 2 am. Overall, we did not enjoy our stay.

Very nice and clean

The place is both specious and very good personal. Was 2 times changed of room because the facilities of each room are rotten and of bad quality. The a/c doesn’t work properly and each of the rooms I was changed to, the first incident was some of the room falling apart. In the same room, the room flooded because some faucet malfunctioned. The bathtub and faucet were rotten with signs of not being cleaned properly and were difficult to use. The neighborhood is plagued by homelessness, and the surrounding area emits an unpleasant odor reminiscent of toiletries.

It is spacious and clean. Maybe the parking being pricey.

Great clean place nice big rooms great location and affordable, will be staying here again.

We had a really nice room, which was perfect for our stay.

No complaints

Great friendly staff

Staff super friendly and attentive loved my stay

It was all a great experience.

Homeless people are EVERYWHERE and you do not feel safe walking in or out of the hotel. The vallet parking is $45 (ridiculous)and it’s also not safe . I saw several homeless people walking the lot.

The workers over there are horrible , only one woman was very helpful, but the rest of the crew was terrible . Especially Kenny who was sleeping on the job and came out with the dumbest excuse I ever heard . I will never go back here

Staff is amazing

The staff was very friendly and the rooms were clean. The pool unfortunately was unusable. It was filled with dead bugs. Outside of that, I enjoyed my stay.

This hotel is a convenient place to stay. I love that it edges DT and the neighboring area the suite has every thing in it. There is a connivence store like next door. The farmers market a stone throw away with variety of food options.I’ll stay here again in the future.

Hotel was nice although the location isn’t the best

Superior customer service as soon as walked. Rooms are extremely spacious! Breakfast had a wide variety to suit all and the cook was as super nice, helpful and made sure everyone was taken care of. I will go here again!!!

Great

The staff was friendly and informative. Breakfast was hot and there was plenty. The rooms were big, just the size we needed. And the location felt safe with the key card security at the entrance and elevator

The parking and the downtown area.

I was very impressed with the spaciousness of my room. The amenities inside were phenomenal and very clean.

NA

Nice large room with adequately stocked kitchen. Staff very helpful & friendly. Only complaint was many homeless around property & many smoking weed every time we left & arrived back at property right by the valet door.

A

Breakfast was good. There was so much space in our room. Easily big enough for our family of 5. And it was close to everything we needed to do while in Dallas.

.LaShawn who manages breakfast and Ms. Theresa at the reception. Both showed exceptional customer service. They had lovely welcoming smiles and were helpful with needed information and encouragement.

I love the open space and the view from the hotel to the city

Every staff member was

I did enjoy my stay the valet wasn’t very good but everything else just fine

$45 overnight valet parking is the only option of parking, huge inconvenience. There is be better options, but the space where the hotel is located doesn’t have the space.

Very large rooms. Nice.

Paying extra $60 for valet whew chile but at least it was parked in a safe place

The staff was great. The only issue is that there is no parking. You need to find parking elsewhere or pay $45 daily for valet. I guess this is because you're downtown Dallas. Otherwise, was very pleased.

We liked how spacious the room was. Breakfast was great too.

Clean and spacious.

second time staying here and it was better than the first! clean, organized, staff was so nice, breakfast was good, loved the location, used valet and it was SO AMAZING! love this place!! n/a

Nice and clean ,quiet ,.staff was nice .breakfast was decent Parking sucked and limited space.valet hogs the parking garage and even street parking was 30 bucks.

The heating system needs some work but overall not to bad.

Top notch

The room was clean. The space was plenty. It was quiet too..

The room was well appointed and the staff was great.

Wonderful stay! The hotel was clean, comfortable, and well located. Room was very spacious and breakfast was great. The staff was friendly and attentive, and everything exceeded our expectations. I would definitely stay here again

everything was great , customer service

Great customer service and the location of prime

Good

Staff was amazing

Nice enough once we got inside. Parking was

This property is in a great location, with it taking only a few minutes to walk to the convention center and restaurants in the city. The rooms are very spacious and would be great for a family.

Great staff and great room!

Staff support lacking, not great room service.

Booked this trip through Expedia and then proceeded to pay another $300+ due to the hidden fees and valet parking, which was $41 a day. Ridiculous. The night of our first stay eight cop cars were outside our hotel room arresting someone and there are homeless people congregating everywhere. There were times I did not feel safe walking, which is the specific reason I picked this hotel…so I could walk to the convention center. The staff was nice and the hotel was clean enough but the hidden fees, valet and lack of feeling safe will guarantee I’ll never stay here again.

The facilities are nice and clean, staff is very helpful, clean room and incredible view to the city and buildings at night There are homeless around but honestly it was at most 5 and they don’t mess with you and are just minding they’re own business

Homeless just outside. Didn’t feel safe

Great experience.

Great experience overall.

Clean rooms and great customer service

Staff was very helpful and friendly but the hotel was going through renovations and there were times it was noisy and dusty in the lobby. There was also a night that as we were waiting to pull into the valet area, there was an incident with someone on the street and multiple police officers practically swarming, weapons drawn right near our car. That was kind of scary to witness.

Room, clean but curtain not working. Staff was kind and nice

Everyone was very helpful and very kind. Only downside was that our TV couldn’t connect to the internet so no late night binging for me and my husband lol but it was such a minor issue I didn’t think it was worth mentioning again to staff after they fixed it temporarily.

Room was clean

The only issue I had was with parking. While there is valet parking available, there are not enough valet spots for every room and the valet parking is an open lot in a not great part of downtown Dallas. If unable to get a valet spot, you have to park in an open lot a few streets over or find street parking. We ended up parking on the street next to the hotel, and we're grateful we did because overnight, several cars in the valet lot were broken into. We were told there was contracted security, but unclear how this happened if there was security on site. I would stay here again if I didn't have a car to park. With a car, I'd elect to stay somewhere else with safer, guaranteed parking options.

Noticed a lot of car windows that were broken in the valet area. We didnt have a car there so we werent concerned.

There is a rehab project going on; however, they did an excellent job of maintaining the area involved.

spacious, clean, and quiet environment inside the hotel and the surrounding areas outside the hotel.

Clean room and great location for attending a conference.

We stayed in Room 926, and unfortunately, this was one of the worst hotel experiences we’ve had. The hotel is located in a rough part of downtown. We witnessed drug deals happening right outside the front doors. Parking is limited to risky street meters, unless you opt for their $45/night valet. The hotel is under construction — something not mentioned in the room description. Water pressure was practically nonexistent, leaving us with cold showers and barely a trickle from the faucets. Noise was constant. Sirens filled the room all night, and the creaking, dirty wood floors throughout only added to the discomfort. All of this, for $300 per night. Absolutely not worth it. We would never recommend this hotel or choose to stay here again.

Great hotel

The only reason I didn't give it 5 stars all around it's because the unit was under construction, but even so it was clean, and staff was nice. Also, had issued with water pressure, which was almost non-existent. very nice suites but sadly you can hear your neighbors as if they are in your room, perhaps it was just the large group next to us who was loud, since once they checked out it was peaceful and relaxing.

Front desk worker genesis was so helpful

It was good bot excellent due to weed scents and construction.

Felt like I was staying in an upscale apartment, and I loved the brick wall and high ceilings!

Joshua was very nice and helpful. The property isn't that nice as it is ongoing with renovation. The room was spacious but the smell isn't good.

I love the hotel. The architecture and design is amazing.

It was really nice

BUT...sadly there was a lot of homeless people directly in front of the hotel, the side street, the walkway by the pool, and surrounding area in general. Valet service was rude and outrageously priced at $45 a night. There are much better options downtown Dallas.

There was no hot water to the shower, the TV channels did not work (I think 5 of them came through), and the bed was pretty uncomfortable. Location wasn't terrible, and the staff and the desk were very nice.

Was an old property with no restaurant or bar. Rooms had no safety safe

The stay was great! Wonderful and friendly staff.

The hotel is going through renovations. Even with that the services were not interrupted. The front dest staff and kitchen staff were over the top making sure we got top notch services!

This property was under construction. The staff there was absolutely amazing. The inter

Kids screaming all night long and continued until we checked out!

We enjoyed our stay here. The staff were all friendly. The hotel lobby is under construction but it was still nice. We loved our room because it was very spacious and clean. It had everything we needed. The breakfast was pretty good each day. The pool was a good size and was clean. Would definitely go back if in Dallas again.

Breakfast was good. Comfortable spacious room. Did not realize it was valet parking so added to the price.

Excellent customer service, the area gets really loud at night there were some homeless around the back but other than that safe. The pool closes early around 11pm and I didn’t like the pool area however I would stay here again. Very nice clean rooms with a view of dallas

Really enjoyed my stay here with my family. We drove up 5.5 hours from home and not going to wife my wife and I were a bit skeptical when we drove up to the facility, but quickly learned to never judge a book by its cover. Absolutely beautiful place inside and we loved how spacious the suite was and CLEAN!! We will definitely be staying here on our next trip!!!

The staff are very friendly AND kind, the breakfast is good, in general evething was fine, the only thing Is that you need to pay parking at the hotel.

The buildings nastalgia and current modernization being worked on, is a great experience. Very friendly staff, Robert at the front desk was very courteous and professional. Worth the stay.

It’s two hotels in one. They have a valet service. Parking is limited. The complimentary breakfast was awesome.

Stayed here for an event at the convention center - online reviews made it sound a lot worse than it actually was. Hotel staff are helpful and responsive. Many reviews complained about the homeless population in the area. There is the occasional individual walking around, but at no point did I feel overwhelmingly unsafe walking to or from the convention center. Not my favorite stay, but by no means a horrible option.

Superb!

Beautiful building! Wonderful staff!

At 1st the bear floors in the rooms threw me off. But, carpet carries generations of filth so it made perfect sense.Very friendly staff. Go ahead and get that valet parking if you have a rental or nice car. They do tow, bolt and ticket your car. Valet is fast and friendly.

I would definitely recommend! It was quite, beautiful, friendly, and cozy. I will be returning.

Great location! Our toilet didn't flush right, the remote didn't work right, the tv had no guide or times, big stain on the couch and mt brother-in-law also had trouble with his remote and tv. Only valet which was $45 a day! Everything else was fine! Comfy beds, nice linens, spacious room!

Good

Was not my favorite. Pet friendly and a dog next door was barking constantly our first day. Valet area unconfortable. Staff not too friendly.