The Westin Dallas Downtown

It was such a nice room, celebrated my girlfriends birthday and she had a blast

The room was not cleaned and blood was found on the window curtain. I called to have someone change it and they never came. Also, when checking out staff (Jose’ C.) stated that they would refund me for my stay and that a manager would contact me but no one has yet nor was I refunded. I even airdropped him the video. Don’t recommend. The blood on the curtains really grossed me out and I wished I had a black light to see if other disgusting things were spotted.

helpful staff!

Muy bien

Great atmosphere Walking distance from anything you want to do

Exceptional

na

Good

The hotel was refurbished but is still old. The reading light was not working. Bathroom was nice but the bed was old. Even though we were on the 25th floor, you could hear all the cars downstairs. We were there on a weekend and that area is somewhat quiet. There was some party at the hotel and it was loud pretty much all night Saturday (late night) because everything could be heard. I would not recommend this hotel and would stay somewhere in the Dallas Arts district instead.

I mean, it was all right, I guess. It’s downtown, so that’s all that mattered

Clean, quite and friendly staff

Clean, quite and friendly staff

Great service, friendly staff, attached to a great Irish Pub. Would definitely recommend!

The shower The location was horrible, all night all we can hear is people racing. The room was always to hot even after lowering the temp. The ceiling above the bed had spit balls. Really not worth 300 dollars.

The location was horrible, all night all we can hear is people racing. The room was always to hot even after lowering the temp. The ceiling above the bed had spit balls. Really not worth 300 dollars.

The one I was I didn’t provide enough light options in it

The one I was I didn’t provide enough light options in it

Passable

Cleanliness welcoming staff overall beautiful property lovely view

Really enjoyed our stay, bed was super comfortable, shower was AMAZING! Staff was very helpful and friendly. My only 2 negatives were; bring your own blow dryer, one provided was not great at all, which surprised me, secondly, TV was not great, guide difficult to use, didn’t really tell you what was on in the guide, no streaming channel options

Downtown close to alot of amenities

Check-In, Check-Out, and Valet were all very quick & efficient!

Valet was horrid as was the food and customer service!

All was amazing, thank you!

Clean, spacious rooms and great staff

They charged the credit card I told them not too. When I checked out I gave them a USA credit card. I saw the charge online. All to find out that they still charged my cdn card

The room i was in was incredible, staff was very helpful and overall an amazing experience

I did not have one complaint

Enjoyed the stay very much! Looking forward to another trip to Dallas soon. I'll be back!

It was a very wonderful place to stay at just wish the room was a bit bigger and had a microwave but the bathroom was amazing and the view was insane and amazing I would stay again

Clean room junior suite was fire. Valet were cool too.

Great location, clean and comfortable rooms, helpful staff, good food options.

Exceptional

Nice location, well maintained

Exceptional

I got to the property hours after check-in due to transportation problems. When we got there, they went ahead and upgraded my room to a junior suite. It was lovely. We had a problem with our toilet and a maintenance worker was up there less than five minutes after we called to fix it. The location is close to everything, ass we were able to all and find nice restaurants and bars. I would definitely stay here again.

Staff was friendly and room was clean

Will stay again, great experience!

Great place and perfect location

Clean and hospitality was amazing

Absolutely gorgeous hotel, I can’t wait to go back. Bar and grill inside - food was so good! Room smells amazing, lovely view. Super attentive valet staff. 10/10 experience!

Exceptional

Location was ok Not really nice. Is old

Location was ok Not really nice. Is old

Was here on business everything was great

My husband and I stayed here for our wedding night and we really enjoyed the city views from our room! Our room was very spacious, clean, and comfortable.

$40 dollar/night parking charge (that wasn't listed as an optional charge when making the reservation) is kinda crazy when you're paying a minimum of $150/night for the room alone before taxes and the extra bs fees that you can't get out of. Other than that, the room was clean and comfortable, the amenities were nice, and the staff was attentive.

The hotel was beautiful , food was phenomenal and the staff were very kind and welcoming. The staff overall were absolutely fantastic! The two gentlemen at the baggage and luggage desk went above and beyond in helping my daughter and I make accommodations for a uber ride to the airport. The gentleman was even kind enough to walk us out to our car and load are bags into the car to assure we were good…. This just topped off our stay in Dallas at the Westin! Absolutely incredible and 5 stars all around for absolutely everything!

We did not get into the hotel till around 5:00 PM as the rooms were not available. Then the valet didn’t bring up the luggage, I had to go down to get it and waited to follow the luggage cart to our room. This all resulted in us missing the start of the GoOP convention, causing us to have nose bleed seats. When we left to go get in our truck, we got the keys from the valet and the seat was laid down flat in the driver side, tucked away at the end of the entrance under the portico. It was obvious that someone had slept in it overnight. Late access to room Late valet delivery of luggage Someone wa kept in our truck This was rooms 2532 and 2511

We did not get into the hotel till around 5:00 PM as the rooms were not available. Then the valet didn’t bring up the luggage, I had to go down to get it and waited to follow the luggage cart to our room. This all resulted in us missing the start of the GoOP convention, causing us to have nose bleed seats. When we left to go get in our truck, we got the keys from the valet and the seat was laid down flat in the driver side, tucked away at the end of the entrance under the portico. It was obvious that someone had slept in it overnight. Late access to room Late valet delivery of luggage Someone wa kept in our truck This was rooms 2532 and 2511

Everything was great ! I can’t wait to go back.

I think the garage was moldy, I think valet was pushy and I was never allowed a suitcase caddy. The elevators were embarrassingly confusing. The restaurant in the lobby had the most terrible steak I ever paid for, the mash was good. It was convenient with a pet having a park right across the street but the pet fees online weren’t the same in person. Management took care me. I like the heated indoor pool.

It needs to be updated.

Exceptional

Good

Very happy with the accommodation.

From the walk in

The breakfast service was fast and choices good. Best of all a really friendly waitstaff.

Amazing hotel

Awesome experience loved it

Room was cleaned decently, the corners of the rooms and bathrooms were dirty. Other than that it was all good

The room was nice and clean. Front desk staff was very friendly and helpful.

Great stay

Everyone was prompt as friendly. Great place to stay

This hotel needs to be remodeled smells like weed everywhere everywhere and rooms are super super outdated

I had a wonderful stay at The Westin Dallas Downtown. Everything was perfect from start to finish, and I had absolutely no issues during my stay. The hotel was very clean, comfortable, and well-maintained. I specifically requested a wheelchair-accessible room, and I was very pleased with how accessible and accommodating the room was. It made my stay comfortable and stress-free. Overall, I had an excellent experience and would definitely stay here again. I highly recommend The Westin Dallas Downtown!

Conveniently located, room was excellent, staff were helpful and courteous and I highly recommend. The dart was just a couple of streets away and police presence was very good! The Dart took us practically to the front doors of the American Airlines Center and we felt safe on it…just know you have to push the button on the dart to open the doors to enter and exit : ) I also highly recommend the Irish pub that is conveniently located one level down from check in for authentic Irish nachos!!!

Very comfortable and enjoyable stay

Wonderful experience at The Westin! The employees were all very friendly and helpful. Will stay here again.

Genuinely, I wanted to love my experience more. Upon early check in due to being a Bonvoy member, my initial experience was great. I checked into my room on the 32nd floor (unfortunately I forgot to write my room number down) but turned the corner and immediately saw pillows thrown all over the chaise lounge. Initially, I thought nothing of it. I walked over to take a look and saw brown stains on some of the pillows. I immediately decided to check the rest of the bedding, and noticed what appeared to be dried blood stains on the left corner of the bed. I called the front desk immediately to make them aware of the situation, to which they replied that I would be changing rooms but the phone was muffled so I didn’t hear that part. About 10 minutes later, a member of the concierge team came up with my new room keys. I notified him of the situation and he said “well you’re changing rooms” and I replied “oh, I didn’t realize” I asked him what floor I would be on and he condescendingly replied “28”. I was upgraded to a Junior suite, which was very generous. But the front desk staff was not pleasant at all during my stay. I ordered room service, not only was the person over the phone rude, but the person who brought my order up wasn’t that nice either. During check out, I decided to check out at the desk rather than the express check out room key drop. Alania was not pleasant to deal with at all, while the other woman was very warm and friendly.

The hotel was great, room was clean and staff was very helpful.

Beautiful

Had an issue at first with the room but they fixed everything and made my stay feel like i was at home!

The valet staff was exceptional as well as the server at the breakfast buffet. The room was not clean and the shower kept leaking at night

Great property!

Perfectly located… friendly staff…will definitely stay again

Nice staff

The property was okay.. location is good but you can tell the building is older. Had an issue with the air conditioning but the staff was amazing and helpful and moved our room.

The room was clean. Nice view of downtown. The gentleman at the front desk was extremely helpful.

Also the showers drink water and flood the floors. Disgusting hotel overall.

The hotel was beautiful, we stayed the night on our way home, so we arrived late and left early the next morning. We didn’t get to experience any of the amenities, but we did get a great nights sleep.

Nice room- only negative was there was no hot water in

Parking is high ($40 night) so find cheaper street parking

good overall stay

We had a great time and the hotel was very nice and everyone that worked there was great. I would definitely stay here again.

Very helpful staff, especially valet. Hotel clean and well appointed for downtown events.

However, we ordered at the restaurant at 2:30PM to be ready by 5:30PM, and we never received the order, even after calling three times.

The room was clean, the pool was clean wish the water was a bit warm. The staff was helpful.

Great experience. The staff was amazing!

A

The staff was very nice, they checked me in early and gave me a gigantic room. Everything was super clean, the bathroom was amazing, and the beds very comfortable. Would definitely stay here again.

The smell of the hotel was pleasant. The staff was very helpful and curteous. Valet service was the best ever!

Everything was on point

The breakfast was not what I expected. I ordered an omelet with turkey and jalapeños, but it came with sausage instead of turkey. When I pointed it out to the server, she insisted that I had received turkey, even though it was clearly sausage. It was a ridiculous response. There was no apology, and no manager came over to address the issue. Very disappointing customer service. Also, the hotel was overcrowded and the front desk staff was stressed out!!!

I liked everything about my visit. My room was upgraded for free. Everyone was nice.

The room was ok and the location too.

Bar was great for watching FIFA

The room was clean.

Nice rooms, but the hotel feels disjointed. Lobby on level 2, valet down at street level, need to change elevators for self drive parking, didn’t give you the vibe you’re in a hotel at times. Other then that convenient for Dealey plaza and sixth floor museum, with shopping amenities near by.

Great experience

I don’t have anything positive or negative to share.

I had a great stay at The Westin in downtown Dallas! The hotel was very clean, well-maintained, and had a welcoming atmosphere. The customer service was outstanding—everyone was friendly, professional, and made us feel right at home. We also spent some time at the bar, and the drinks were amazing! From check-in to check-out, everything exceeded our expectations. Overall, it was a fantastic experience, and I would definitely stay here again the next time I’m in Dallas. Highly recommend!

Book at your own discretion. Very dirty hotel.

We took a trip and stayed 2 nights . We loved the indoor pool and how close everything downtown was . Would definitely stay here again .

Clean room and friendly staff

We enjoyed our stay very much. Ice machine on our floor didn't work and the cable was bad reception and no smart TVs for streaming. But overall we enjoyed ourselves.

Everything great!

Wonderful hotel! Room was clean and in great condition. Staff was absolutely amazing. Very helpul. Highly recommend.

It was nice and clean. Quiet. Convenient. Bit over priced though.

Great view, modern room, delicious breakfast.

I went to Dallas for a work trip and I’m very happy that I chose to stay at the Westin. Super friendly staff, clean and comfortable room, and probably the fastest room service I’ve ever experienced. I would absolutely stay here again the next time I’m in Dallas.

Loved this hotel ! Very clean, and quiet. I loved the bar. Valet was also super nice!

Staff were all lovely but Autumn at the reception desk was exceptional. Helpful and caring. Location is very good. We had a twin queen bed room which was a generous size. Would certainly recommend this hotel, with a note that the pool is indoor just in case you wanted to grab some sun.

Very nice!

A great property with courteous staff and reasonably priced for its quality. Would definitely stay here again.

We loved the bar at the hotel, the guy serving there was super nice

👍

My favorite place to stay in Dallas. Never disappoints!!

Absolutely enjoyed this place. My teacup yorkie was welcome and received so much love and attention from staff. Will definitely come back and highly recommend.

All of the staff was extremely customer service friendly. Clean rooms and amenities. The hotel was beautiful with great views of Downtown Dallas with great breakfast.