The Ritz-Carlton Dallas, Las Colinas

When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!

Superb

Having access to the Nelson Fitness Club was amazing! As always, the staff will do whatever it takes to make your experience great. Self parking rates are pretty high if you come and goal or.

The mashed potatoes were good at dinner and the coffee from the kitchen at breakfast was good. As a single mother that works hard for her money, I do not recommend this Hotel as a "staycation" - these are my reasons. Initially, I believed our room to be the Villa w/ the chaise lounge on the 1st floor on golf course- we ended up getting put into a Villa on the 2nd floor with no chaise lounge on ground/golf level. We did get into the room early (2 p.m. vs 4 pm) but maybe that is why.....they thought we would be happy getting in a room versus waiting. We were also separated from most everyone - I do not even think there was 1 other person in our Villa facing the golf course (dark at night too w/ ZERO lighting outside). We then called for a golf cart to take us to the pool- they never came so after 15 min., we walked to the pool ourselves. The ground around the pool was pretty dirty as mud kept getting on the white pool towels when we sat down - Prices are high for drinks at the pool but, that's to be expected. We then walked back to our room - got dinner in the room at $170 (w/ tip) - 2 people keep in mind and the next day we didn't even want to go back to the pool as it was very underwhelming, dirty and crowded. We got an $80 breakfast before we drove back out to our place- went through 10 - $10 bills in tips and grand Total for a 1-night stay w/ (2) meals and 3 mini fridge drinks was $1,600+ and some change. AGAIN, this post will not phase the "average" Ritz Carlton attendee but to a single mom that works hard and expects THE BEST for my money, this was not it.

The mashed potatoes were good at dinner and the coffee from the kitchen at breakfast was good. As a single mother that works hard for her money, I do not recommend this Hotel as a "staycation" - these are my reasons. Initially, I believed our room to be the Villa w/ the chaise lounge on the 1st floor on golf course- we ended up getting put into a Villa on the 2nd floor with no chaise lounge on ground/golf level. We did get into the room early (2 p.m. vs 4 pm) but maybe that is why.....they thought we would be happy getting in a room versus waiting. We were also separated from most everyone - I do not even think there was 1 other person in our Villa facing the golf course (dark at night too w/ ZERO lighting outside). We then called for a golf cart to take us to the pool- they never came so after 15 min., we walked to the pool ourselves. The ground around the pool was pretty dirty as mud kept getting on the white pool towels when we sat down - Prices are high for drinks at the pool but, that's to be expected. We then walked back to our room - got dinner in the room at $170 (w/ tip) - 2 people keep in mind and the next day we didn't even want to go back to the pool as it was very underwhelming, dirty and crowded. We got an $80 breakfast before we drove back out to our place- went through 10 - $10 bills in tips and grand Total for a 1-night stay w/ (2) meals and 3 mini fridge drinks was $1,600+ and some change. AGAIN, this post will not phase the "average" Ritz Carlton attendee but to a single mom that works hard and expects THE BEST for my money, this was not it.

Excellent hotel and amenities. Staff is outstanding.

Great staycation.

This was my first time going to this hotel after reading various reviews about customer service, waiting times for dining, etc. I brought my wife here for a special birthday celebration, and although the concierge did a great job in accommodating special floral arrangements and balloons....... The customer service aspect of the entire trip was very poor. When I asked about clear information regarding to checking out, or the total cost of what is owed to the hotel after my initial deposit, and incidentals were charged, no one could give me a clear answer as to what my true balance will be upon checkout. Even then, as I checked out, I was just given a paper, with no indication that I owed anything. In terms of inside of the room, the decorations, the bedding, the bathroom accessories were great. There was also a spider hanging from outside of the room door and when I approached one of the employees cleaning rooms she quickly called someone to get the spider. I appreciated the sense of urgency but at the same time, a spider??? come on now!!! Dining at the knife restaurant seemed like a great experience. That would probably be the only area in the entire hotel that gave great service and I did not feel like I was being watched or judged. Everywhere else, you get eyes staring at you like you don't belong.

Wasn’t the best of the best, as hyped

For ridiculous price for one night in a non luxury hotel the “Ritz” is no longer worth going to. Pool was super dirty early in the morning meaning they had not cleaned it over night. Service was beyond slow and zero staff. Altercations with the staff and guests were embarrassing and really unprofessional. They have cut corners to save money on the most ridiculous things including the “candy bar” for kids that had 3 store bought candies and some Oreos. Not the experience we have had in previous years. At the block party there was no water and it was almost 100* and small flies everywhere, again lack of maintenance on the gold course. I don’t know how anyone can play with flies in their eyes.

The pool and outdoor amenities were amazing

There is a lot to love about this hotel. The property is beautiful, the rooms are elegant and comfortable, and the bed and pillows were exceptional. I slept very well, and the overall ambiance is exactly what you would expect from a luxury hotel. However, my experience was overshadowed by one major issue. The view from my balcony overlooked construction dumpsters and debris instead of the beautiful surroundings. For a room costing around $1,000 per night, this was extremely disappointing and far below the experience I expected from a Ritz-Carlton. What made the situation even more frustrating was the hotel’s response. On the day I checked in, I immediately expressed my concern and was told they would try to move me to another room with a better view. Later in my stay, I brought it up again and received the same promise. Unfortunately, nothing was ever done. No one followed up, no alternative room was offered, and I was left feeling that my concern simply wasn’t a priority. Luxury hotels are about more than beautiful buildings—they are about exceptional guest service. While the property itself is excellent, the lack of follow-through and attention to a legitimate concern was disappointing. When guests are paying premium rates, they should expect both a premium room and service that matches the reputation of the Ritz Carlton

Exceptional

Great hotel!

Wonderful stay! We loved the drinks and snack service by the pool.

We had an unexpected layover due to a canceled flight. Since we did not have our luggage, the staff kindly provided all of the necessary toiletries for us at no additional charge. You were very kind and concerned. The place was beautiful and the rooms were well adorned. We will stay here again someday.

The front desk was amazingly kind and helpful. We stayed for one night as a staycation. It was a very vanilla property. The pool, decor, events… all very meh. We were planning on staying two nights and cut our time short and opted to go home.

Exceptionally well maintained and attentive staff. Resort pool includes nice shady and sunny areas.

Ritz never disappoints and this location didn't either. Amazing hotel, staff, food options, golf options and pool. The Villas are worth the added expense....very spacious and quiet.

This was not the response I’m used to from the Ritz and suggest guests chose another property or location. Easily worst experience I’ve ever had and disappointing for a hotel they claims world class hospitality and service.

I Love the new upgrades

Very nice and the staff were exceptional. Our room was extremely dusty especially the blinds to the balcony. A bathroom light was flickering and the shower head leaked. Great place just not quiet 5 stars.

Rooms are small, no double sinks in bathroom.

The transportation fleet at hotel forgot to pick myself up at airport, also made another appointment for departure and never followed through also. The bathroom had no towels or wash clothes for 2 days.

Great hotel wonderful service!

Service and attention to detail

Just an extremely dated property. Not even close to what we expect from Ritz Carlton. We will not be back.

Room was clean and staff was great. The room had a bit of an old odor which was off-putting

The friendliness of the staff. I can't think of anything we were not pleased with.

I can't think of anything we were not pleased with.

Exceptional

The staff at the Ritz were absolutely amazing

This hotel is 100% up to the Ritz-Carltons high standard, service was super room was super. So YES we are absolutely coming back next time we are in Dallas - 6 star hotel if it was possible!

Megan greeted us with a smile and quick check in. She explained the amenities and asked if we needed assistance with anything. Our room was beautiful and clean. The beds were comfortable and the morning coffee on our private balcony was perfect.

5 Stars!

Exceptional

Everything! I’d live there if I could

Everything! I’d live there if I could

Best spa in the country

Everything was perfect. Excellent high-end stay. Great Gym, fun at the pool & high-end dining. Extremely helpful staff, very attentive. Beautiful views all around. When ordering food at the pool or the other restaurant outside of Knife, in other words "Confort food" during the stay, the serving should be more robust. I mean if you're going to charge 30 dollars for a cheeseburger with fries, the cheeseburger shouldn't be the size of a white castle burger, and the serving of fries shouldn't be the size of a kiddie fries order. Outside of this small detail, everything else was perfection.

Everything was perfect. Excellent high-end stay. Great Gym, fun at the pool & high-end dining. Extremely helpful staff, very attentive. Beautiful views all around. When ordering food at the pool or the other restaurant outside of Knife, in other words "Confort food" during the stay, the serving should be more robust. I mean if you're going to charge 30 dollars for a cheeseburger with fries, the cheeseburger shouldn't be the size of a white castle burger, and the serving of fries shouldn't be the size of a kiddie fries order. Outside of this small detail, everything else was perfection.

beautiful hotel

Of perfume. Second room toilet full of poop. Was told if it doesn’t flush down call back. Was told I have to figure out how to order room service via TV and that I was welcome to come downstairs to get a newspaper when asked if any available. Also, price raised $159 day before or lose my original payment. About $1000/night for horrific service. Bonus points is the response. A full refund is in order. I miss the old Four Seasons.

Staff was amazing. Concierge staff was 5 and was instrumental when my phone broke in facilitating the shipment my new phone and keeping it charged on a bed when it couldn’t be charged from the port. Will def stay here again when in Dallas

Great staff. Family friendly. Pet friendly.

Our stay at the Ritz Carlton las colinas was ok. I was meaning to book the downtown property but guess I misread the listing and neither Expedia nor RC would let me change it. So we were a bit further out than we hoped but it was not a bad commute so we were relieved.Every person from the hotel staff were extremely attentive to our minimal needs. Great friendly attitudes that are happy to help any way they can. I don’t play Golf but the huge swimming pool was fantastic with very little ppl traffic making it easy to relax. My only complaint is the cost of the restaurants in the quality of the food. I’m honestly pretty easy to please for the price of their food. You think it would be top gourmet quality, but it was far from it. It was cold actually. They have a breakfast buffet beware and make sure you know what you’re getting into before you order it. When I got the receipt, I had absolute sticker shot. I got a fall into the IHOP. And back it had been food. I mean, hotels are expensive, but they seem even worse than average. Other than that we had a great time.

We are very happy with our stay, and the spa was amazing! We will definitely be staying here in the future.

Exceptional

Amazing welcome and introduction to the Ritz-Carlton experience!!! Michael was exceptional helpful with any questions we had and helped us when selecting the wrong type of room. For my birthday he ensured we got the correct room with the perfect view! An amazing 2 day stay !! Absolutely will be back!!

The cleanliness and security!! The views immaculate! One young lady (staff that walks the rooms to ensure guest don’t need anything) who asked us if we were checking out gave me the weirdest look when I told her my room was just extended another day. The side eye she thought I didn’t see was the only aggravating ordeal. Everyone else fantastic in every way from arrival to departure.

Amazing welcome and introduction to the Ritz-Carlton experience!!! Michael was exceptional helpful with any questions we had and helped us when selecting the wrong type of room. For my birthday he ensured we got the correct room with the perfect view! An amazing 2 day stay !! Absolutely will be back!!

The cleanliness and security!! The views immaculate! One young lady (staff that walks the rooms to ensure guest don’t need anything) who asked us if we were checking out gave me the weirdest look when I told her my room was just extended another day. The side eye she thought I didn’t see was the only aggravating ordeal. Everyone else fantastic in every way from arrival to departure.

Restful

The property is insufficiently updated.

We stay there and I was disappointed in the room we were in bc we had limited space due to an extra table they had the refrigerator on. I made a complaint and didn’t receive any incentive for our inconvenience! They blamed it on housekeeping. It’s not worth the price. I’ve stayed at an Aloft for 120 dollars and it was nicer. I don’t recommend this hotel. The restaurant inside the hotel is amazing great customer service and food!!

Exceptional

It did not feel like a a Ritz Property. We were in area that was part of a private club. It was not the normal Ritz Carlton way!

I had an amazing overnight stay. All of the staff were happy to be at work and super courteous. My room was comfortable, clean and quiet. The bathroom was amazing and spacious. Customer service is top tier!

One of best hospitality i ever had

Seemed overly focused on nickel/diming. They sent 7 different bills via email to us during the lesss than 24hr stay. Charged for parking and a resort fee. I upgraded to the breakfast package but had to call for them to remove that charge a day later

Beautiful property, amazing service and excellent hospitality.

This is a beautiful property with a beautiful outdoor space and pool. Delicious food and great service.

My family and I really do enjoy the pool at the Ritz Carlton.

Na

Everything was absolutely amazing! Would definitely recommend!

Beautiful

I cannot say enough wonderful things about our stay at The Ritz Carlton Las Colinas! From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. Jason at the front desk was an absolute gem—so kind, thoughtful, and genuinely attentive to our needs. When they learned about my fiancé’s dog passing recently, they left a touching gift in our room as a condolence, which meant the world to us. The entire team was incredibly courteous, and the level of service was impeccable. The property itself is stunning, but it’s the people who truly make this place special. We’ll be back without hesitation—5 stars all the way!

It was amazing stay!!

Awesome staff beautiful place. Great food

We had a villa on the golf course and it was beautiful!

Dallas and when we do we will definitely stay here again!

Very clean and good customer service

Not worth the price

Outstanding service, beautiful infrastructure.

The Las Colinas area is gorgeous. The Ritz property on the golf course blends in and looks great. We had a great visit and throughly enjoyed our stay. The property is beautiful and the atmosphere was very relaxing. We had great food, drinks, and experience at Knife Italian. There was a bit of a wait for room service at times, but the food was delicious. 10/10 over all.

I expected the stay to be good, but R-C, Los Colinas exceeded that expectation. Clayton is the best in the business.

Ok

They need to install blackout curtains on the windows.

Great experience

This is one of the most beautiful properties in the Dallas/Fort Worth Metroplex with a beautiful pool and wonderful restaurants and bars. Staff is top notch.

Late night menu was mentioned being 24/7. Menu was wrong. Times are wrong. Phone didn’t work. Called from cellphone and no one answered. Had to walk downstairs just to be told there were “cold cuts” available. Staff was great and handled it well. But super disappointing food.

The staff was accommodating and friendly. I love the bedtime service I received. The service overall was excellent. I did not like paying for self-parking.

Stayed here for two days before heading to Spain and Budapest. Out of other 5 star hotels this was the best luxury hotel.

With regards to the music played at the pool, I was talking on the phone before it started up for the day and actually had to finish the call as the person on the other end could not hear me. As this was durning the week and there were only 3 people at the pool it would have been much more pleasant if the music had been softer.

Pool was not open this time of year

great for family. the only negative was tuve construction around the pool but certainly will be even better when finished. loved it . amazing workout facility and spa

The staff made this one of the most memorable stays I’ve ever had away from home. The turn down service, the room service, opening doors for guests, just their willingness to please you and make you feel like royalty. I am so grateful for their service.

Great service and excellent quality!

Our stay with the Ritz Carlton Las Collinas was so enjoyable. The property is beautiful and the staff was so willing to go above and beyond to make the experience a pleasure. We will be staying at this hotel when we travel to Dallas.

Absolutely gorgeous property!

Disappointing that the swimming pool was unable to be used due to construction. Limitations for children at the property

We were delayed from DFW due to the airport shutting down due to weather and Tabatha at the front desk was very an accommodating and very friendly! If I’m ever in the Dallas area I would definitely stay there again

Woke up early in the morning to jack hammering. Entire place is under construction - couldn't go outside - scheduled massage and spa closed - massage is in vacant hotel room. No disclosure about construction activity. Basically no amenities. Should be closed until construction is complete!

Great staff and terrific, warm service

Amazing service and great quality

Excellent stay. There was construction during our stay but that did not really affect our stay. The only negative aspect was that at no point were we told there was resort fees (and you wouldn’t expect them especially when the facilities were closed for construction) but on check out it was mentioned for the first time that we had $45 for each day. Obviously very disappointing as otherwise it was a great stay.

Excellent resort, my husband and I very happy . See you soon

This is such an amazing property! We stayed one night but wish I could have stayed more.

Finding menues for the restaurants are impossible or wrong. You have to walk to the restaurants. Then the food wasn't amazing - which is sad since you spend a small fortune on it. We got stranded at the hot tub FOREVER because there were no towels and it was freezing! Luckily i had my cell, but i had to call them twice. :( We got next to a joining room, and the doors are way to close together. I kept thinking someone was walking into our room! The room was nice! The beds were comfy and loved the balcony. This was a night for me to have fun with my kids, so i was super sad the indoor pool was closed. Again this should have FULLY disclosed.

Sincerely, Lilli P.S. I am 9years old

There are a lot of road construction around the area and the some parts of property is in construction. These are not convenience for me.

Nice!

My room wasn’t ready by guaranteed time but the Service Recovery was amazing

This is a top notch, beautiful place. I have never stayed at a resort like this, you definitely get pampered and taken care of

Gym was awesome! Staff was servant hearted.

Property was nice, but lots of construction in and around the Resort right now. Due to Ritz-Carlton buying and renovating the original Four Seasons property

Very friendly and helpful staff

Calm and quiet place for a peaceful staycation!!!

OLD

Great resort, but lots of construction.

The resort has everything, food, huge pool, gym, basketball court, and all the staff were excellent!!

Truly exceptional customer service!

everyone was so kind to us after a terrible travel day

My wife and I celebrated our first year engagement anniversary. Had a fantastic time there together. We will definitely be back!!

I would highly recommend this resort to anyone visiting the Dallas area. I’m certain that the upcoming renovations will also enhance this outstanding resort. Thank you for a great stay!

Needs update

Great Staff

The customer service was wonderful. We will return and have recommend the property to other patrons.

Truly exceptional staff and property. From the moment I pulled up to valet to check in, to in-room dining service, every member of the staff was friendly, helpful, and went out of their way to make me feel welcomed. The room was very comfortable with great amenities. I will absolutely stay here again!

Good property, excellent service.