SpringHill Suites Dallas Downtown / West End

breakfast could have a few different choices

Breakfast was great The traffic and confusion about where to park so we could check in

Great city view! Close to the hospital we were headed to for my husband’s procedure the next morning. I got a note saying that valet parking was $44 and it made it seem like that was the only parking option. Right next to the door it says hotel parking…it’s not clear if that is private parking but it appeared like that was for valet. Then there’s also an open parking lot just across the street. That’s much cheaper for self parking. This morning when the valet brought our car around, he went across the street and down a half block to the West End parking garage and brought our car over. So we paid $44 + tip for them to park our car in a parking garage that is open to everyone & only about $12 to self park. It seemed misrepresented in the messaging we could’ve saved money and self-parked had we known it was an option. We stayed in a king suite with a trundle bed. The trundle bed is also the couch and it’s very uncomfortable to sit on to watch TV. The office desk chair is also very uncomfortable. The bed is pretty comfortable but very bouncy to get in and out of bed. The other issue is that it’s great that the toilet in the shower are separated from the sink area. However the bathroom sink, mirror, counter area is directly in the room with the bed. So if you were sharing a room with someone, you can’t get ready without waking them up. That is definitely not ideal. It was very nice that there was a microwave and mini fridge and sink in the kitchen area. Staff was great and very helpful.

All good NA

Very nice. Good variety.

Clean room; helpful staff.

Yes, I will stay there again. The property was clean, breakfast good, and staff amazing.

Great staff, awesome location, very very helpful staff definitely staying again

The staff was amazing, helpful, and very very welcoming!! We had a great stay everything was clean and the breakfast was well put together.

Very comfortable beds and room was spacious. Breakfast was great Location

Staff was very helpful,. The room cleaning schedule was minimal but staff made up for it when help was requestwd,

Ac would cut off at night. Woke up sweating when the ac was set at 66 degrees

AC did not work the first night. It did get fixed later that night but seemed pretty inconsistent on temperature no matter where we had it set. The water in the shower did not go down fast enough, so while showering, we had to stand in some sitting water.

Great place. We travel regularly to Dallas for events for the last couple of years and stay there. Staff remember us which makes it nice!

Breakfast was nice- not a huge variety but enough. The room was clean and big with a separate living room area. The laundry only accepts card payments on the machines and it didn't work for us which was frustrating. The location is close to JFK sites but a little isolated from other areas of Dallas but we were able to walk and reach public transport easily.

44 dollar a day parking, couldn't access my car after 11pm, ac worked spratic cold during half the time, sweating the other half. Road and neighbor noise all hours

N/A

The hotel was clean. The staff was friendly. The hotel was close and walking distance to most things. Great stay.

Na

Very convenient local place to stay. House of blues is less than two blocks deep Elum less than a mile. All the staff was very friendly and the room was fantastic. We have stayed here several times and never had an issue.

Location was perfect, highly recommend Dallas World Aquarium across the road and the Worlds Biggest Hooters a block away. Staff very friendly and knowledgeable. Beds were super comfortable and breakfast was delicious with a good range to choose from. Also loved the 24 hour snackbar at the lobby for easy access to a range of snacks/meals and drinks without leaving the hotel after dark. No baths in Double Queen rooms despite being shown and listed on Booking.com There are baths available in King Rooms and Accessible suites but that’s it. Staff maintain it’s an error on the Booking website.

The reception and valet staff were exceptionally friendly and welcoming. The gym was fabulous for a hotel if that size/price. The free breakfast exceeded expectations.

The property was well maintained and clean, along with a helpful staff. Breakfast menu was above average and much better than other hotels that include food. The room was clean and spacious as we had booked a suite. Downtown Dallas was close as well as everything was 15-20mins of a walk away (one way). Overall we had a great stay.

Bedroom plenty big enough for 5 of us. Breakfast included was good. Would recommend and stay again

It was a an alright property it served the purpose of what we needed..

Girls trip and everything was wonderful!! Will recommend!

Very clean hotel in downtown Dallas. Walking distance to tons of restaurants and things to do. Would definitely stay again.

My ac kept kicking off and it got hot

My ac kept kicking off and it got hot

Very clean room excellent staff

Great location for walking to concert at american airlines center. It is also right by the aquarium. The room was more spacious than expected. Breakfast was good too. No complaints

Great location for walking to concert at american airlines center. It is also right by the aquarium. The room was more spacious than expected. Breakfast was good too. No complaints

The staff were super friendly. The room was very clean and well maintained as well as looking updated with a touch of high end (we had a wonderful view of the city too!). Breakfast was very good and well stocked. The valet parking was convenient for us and fast service. Very pleased with our stay.

Great location downtown, plenty of public parking across road for a small fee, breakfast was good, staff was friendly, room was clean. Enjoyed my stay!

I love the cleanliness. The location was great but also confusing lol

comfy bed, spacious room, adequate breakfast, great location. sink separate from bathroom worked well for 3 guests. very stuffy and hot corridors and more lighting needed in lounge area.

I love the cleanliness. The location was great but also confusing lol

Staff are very nice. Convenient location to American Airlines Center and a DART station. Our room was (large) and clean; perhaps a bit dark but a serviceable option.

Everyone we came into contact with at the hotel, from the front desk, valet, and housekeeping was very courteous and extremely helpful.

Breakfast - traditional american breakfast. Edible, nothing more. Snack shop is good and with acceptable prices. Location is good.

Great experience. Staff was very friendly. The hotel was close to several must see attractions in downtown Dallas. Dart was close enough to take train around the area, specifically to attend the Texas State Fair. Hotel is well maintained, clean.Hotel has valet parking but I found reasonably priced parking within a block. It was great to have a free breakfast before starting the day.

I really loved the stay in this hotel but my only concern is if they have more option for vegetarian people I have struggled with it I was visiting there for some business didnot have enough time but I had to manage with whatever they had that’s the only concern rather then that stay was really good

Room was beautiful and clean! Comfy beds. Valet service made it easy. Easy walk to American Airlines stadium. Very pleased.

Clean, convenient and perfect for a stay for an event at American Airlines center! Highly recommend.

The price, clean, friendly staff, spacious, buffet breakfast, walking distance to restraunt, American Airlines Center, close to IH 35.

Good experience all around

I wish the staff was a bit more personable. They were not great with conversation. The breakfast was repetitive but we did not go hungry. I wish they had coffee and water available 24/7 because there are no stores to walk to for provisions. The food they had for purchase was waaaay overpriced. Need more surface space in the bathroom. There is no counter to put any kind of product other than toothbrush and toothpaste. Towel rack closer to the shower would be really nice.

There was one staff member, a receptionist, who had a not-so-friendly attitude.

It was great. Just the bathroom sink water wouldn't drain. Location and room were great!

Overall the hotel was great. Great location and great customer service. The only issue we experienced was caused by the unpleasant smell in our room. It was so bad we had to purchase air fresheners. The room was clean but there was a smell that lingered our entire stay. I recommend they clean or change the carpet in room 619.

G

We very much enjoyed our stay! Everything was clean, the staff was friendly, and the location was great. We will definitely be back.

Clean room. Staff was excellent. Location was nice. Breakfast had a lot of options including a automatic fresh pancake maker.

Staff was amazing, great location to the convention center and fun places to eat around it. The room was right by the elevator so I heard everyone all night . Sheets and pillows were super comfy

Great place to stay. Would be good to have a different breakfast when you stay more than one day

N/a

Me gustó bastante y bien ubicado justo frente al acuario de dallas

Valet left our car on the curb outside the hotel with the hazzards on for 3 hours!!

Very convenient place to be at downtown Dallas.

Room was clean and it was nice to have a free breakfast. Overall, for the price it was a nice place to stay. I might stay here again.

Great location, clean in the building and outside.

Staff was super sweet and made us feel safe as solo travelers. Room was clean and the hotel was walking distance to great restaurants and entertainment.

Good stuff! Would stay there again.

We only needed one night while our mother was having surgery at Scott and white. It was very clean and staff were helpful and polite. We had a beautiful view of the city and we were able to have a good night's sleep.

Great place to stay if you are looking for somewhere close to American Airlines Arena! We were able to walk back and forth for a concert.

Customer service, cleaning and staff were exceptional!!! They accommodated an early check in and there cleaning service oh my God. Amazing!!!!

Weird configuration of plugs to make sure that recharging over night is difficult. Poor breakfast: tons of plastic, few options. No choice of eggs, only fake scrambled eggs, no pastries, no espresso.

Excellent rooms. Brilliant breakfast

Great Stay!

The area was so convenient

The Valet service was excellent!

Great location! We were greeted quickly for check in. Polite and helpful staff. Lobby is bright and clean. Our room was large and accommodating. Comfy bed. Breakfast was fresh and buffet is generous. Space is a bit cramped. The hotel was full and lots of folks were partaking the free breakfast.

Wow

Loved our stay. Location was great and safe. Valet parking was a plus and the staff were all wonderful. This will definitely be our “go to hotel” when we plan any future trips to Dallas!

G

It was clean, spacious and close to eateries.

We only stayed one might but I would stay there again when we are in the area. It is within an easy walk to American Airlines Center with eating places along the way. Three things that made me not give it a 5 star was the parking (had to pay for it), the same continental breakfast that you get at other hotels and since it is right by the interstate you have traffic background noise. A suggestion to them would be a discount on parking and to change up the boring breakfast. The staff was great and the room was nice.

Hotel was easy to find. Parking was easy. Staff was very helpful. Room was spacious and clean. Would definitely stay here again.

Room was clean and fit our needs. The hotel space was clean and staff was friendly.

The stay was simple and great. We spent several nights and the break fast was quite good and peaceful.

No parking...only valet

Loved staying there.. room was very clean..

Excellent accommodations and staff

The place is well situated and the rooms are big and comfortable. We like the fact that there was a trundle bed instead of a sofa bed like in most other hotels. The cleaning needs more attention, there was a noticeable stain in the carpet and hair in the shower.

Everything was wonderful, from check-in, helpful and courteous staff, delicious breakfast, to easy check-out.

Very nice hotel located within walking distance of everything we were looking to do. The rooms are very nice and clean. The staff is very nice and helpful. We will definitely be returning.

Room was clean and comfortable

Room thermostat did not work. The a/c beneath the window would blast cold air all night long making loud noises as it started and ended its cycle. The shower had a leak. Valet was awol for an hour in the evening and we ended up parking car ourselves.

Took my teenager to a concert and you let me sleep in the next day. That was pretty sweet. I tried to wake the kids up for breakfast but they would not move, so I put milk and yogurt in my pockets like a mama squirrel.

great breakfast and clean room

I liked the valet parking!

👍

Clean room with lots of space.

Very clean! Staff was great very friendly!

Staff were very friendly and rooms were clean. Breakfast was delicious. Hotel conveniently located within 15 min walk to American Airlines Center

The staff were super helpful and kind. We were there for a concert and really enjoyed our stay.

We had an excellent experience. Perfect location, free breakfast and everyone was so nice.

Convenient location, super clean and spacious room, and a comfortable bed. Would definitely recommend, especially for a quick stay.

N/A

The A/C didn’t work, trying to get in contact with Assistant general manager is very hard. I complained about my stay and have been trying to get some answers for a week now

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Was a last minute booking that worked out great as it was walking distance to House of Blues.

Clean room and friendly staff.

Great area and nice view. GREAT FOR BIG FAMILIES

Great hotel. Nice, clean and safe

Nosotros fuimos solo al concierto de Shakira

The internet did not work. Television in room continually stopped working. Thermostat would not go below 72 degrees and it was hot. Breakfast was mediocre.

such a nice hotel, perfect location, and very friendly staff!!

I loved staying here! The room was huge and clean, the staff were kind and respected our space, there was free breakfast with modest options, and it was within walking distance to the american airlines centre and DART connections. I would have liked better lighting in the room and the shower-head wasn't the greatest, but everything else was perfect. It was a comfortable stay, i'm happy I booked here!

Yes

Everything was great

Always a good place To stay

Very friendly staff, hotel was in a great location and very clean.

When we arrived, there were 5 guests in front of me waiting to check in and one front desk employee. There was no one at valet and no one to direct me where I could park. The free breakfast was good. Nice selection and it rotated daily. The room was clean, but the mini fridge didn’t work and the microwave had a foul odor. I couldn’t ever find an ice machine. The workout facility was great!

Had trouble checking in. Staff assumed wrong name under a room I booked 2 months ago, and didn’t verify my info and claimed it was cancelled due to a similar last name in their system. Staff did not bother to check my drivers license and confirmation number, when I offered and said they found will consult with manager and gave me a key to a room anyways, making me come back to the front to pay for the room deposit. Was very displeased with the first encounter with Marriott hotel. Not only that but they were going to charge me for another room under someone’s else name and make me pay for it.

Close to everything, staff was great. Hotel was clean

The staff was great to recommend parking for a cheap rate in the deck. The public transportation is easy to walk to (block away) and fairly straightforward to use. I would, however, find it difficult in the rain.

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Helpful staff. Allowed early access.

Yes the breakfast was exemplary