Sonesta Simply Suites Dallas Richardson

Location

Refrigerator made a loud noise in room #348, but other than that, everything was great.

Alicia is one of the very best customer service representatives. I have ever met at a hotel. She's not only kind and compassionate. She's truly cares about the folks who come and go from here. AND,does her best to accommodate their needs & wishes. I will keep returning to this location.

The staff was very friendly and nice and the room was just as described

Great room and service 10/10

Nice staff and

Excellent clean

10 out of 10 for sure....

Very secure and clean. Pillows were awesome. Bed was firm but comfortable. Slept great. Great value.

Very secure and clean. Pillows were awesome. Bed was firm but comfortable. Slept great. Great value.

Estaba muy acogedor y tranquilo el lugar todo estaba limpio pero si habían detallitos por donde no pasó la de limpieza

I’ve never given a place a bad review and honestly the place isn’t bad, but my $100 deposit was taken “for property damage” but no one can seem to tell me what was damaged and instead tells me I should call back when the manager is in. That’s very shady and in this economy very distasteful, if anything was wrong there should have been immediate communication.

My only criticism is that they did not provide hardly any needed kitchen items. One of each piece of silverware, 2 pans that were very small and a few cups and glassware. I understand that they do this because people end up stealing those items. Not sure how you find a solution to that problem but those of us who don't steal and need those items should not be penalized.

Staff was very helpful with accommodating me with the room that fit my needs. I will return.

The room was clean, staff were great and the kitchen was a plus.

Everything was great!

Exceptional

Very good

Great hospitality. Friendly service.

It’s was good for the money. My room smelled like an old smoke room even though it’s a non smoking facility. The lights didn’t work during one of the nights and the fan stopped working in the bathroom. It was cleaned just found a ball of hair on the counter. Otherwise, the staff was really nice and helpful.

Room was clean and AC worked very well. First room had water coming up from between the tiles in the kitchen, we were transferred to another room. Neither TV worked in that room and it was to late for anyone to come help. Ice machine in room worked great and it was a full sized fridge. All in all it was a clean place to sleep. I would stay again

The main floor is very well maintained; very clean and zero smoke. However, if you stay on the 3rd floor, it's like you are staying in another facility. The stairwells and garbage cans are just not maintained, always overflowing onto the floors and never vacuumed...the marijuana smoke will knock you over. The room was very dated but clean and very large, which was so nice. Some staff members were very helpful; others very rude. The washers and dryers were great, but they are constantly running, making the adjacent gym unusable because of the heat and lack of proper ventilation. Taking the good and the disappointing aspects, I might still stay here again because of the space alone, but preferably on a floor that is properly maintained and supervised.

Exceptional

Exceptional

Excelente el hotel

The bed was great and I loved the kitchen and while fridge part.

Staff was rude and not friendly

Very good ?

Very good

Staff was rude and not friendly

A good place to stay, not around a lot of noise, and traffic, well lited, room comfortable with kitchenette, laundry room and exercise room open 24hrs. quiet, staff nice and helpful, only dowfall the small smell in the hallway, and not sure if the halls are vaccum.

My stay here at Sonesta is a great experience, not sitting close to traffic, no hanging out, quiet, room comfortable, wash and dry, exercise room , well lited, exercise room, open 24hrs, kitchenett, staff very nice, door lock at a certain time, clean, only thing I dislike it has a small smell in the hallway, and not sure if they vaccum the hall floors, other than that a good place for relaxation.

Everything was all good my 1st night, but on my 2nd night they put someone above us on the 3rd floor, we were in room #212. The guest they put above us stomped & jumped on the floor all night!! We even left for awhile and came back to allow the guest some time to go to sleep & it never happened, so we had to listen to stomping & jumping all night into the next morning. Other than that the property was clean, staff was nice & welcoming, and we enjoyed the gym & free landry room!

The property was located in a great spot The was a smell in the hotel as soon as you walk in that smelled air freshener that was overwhelming it wasn’t a horrible smell just strong.

The property was located in a great spot The was a smell in the hotel as soon as you walk in that smelled air freshener that was overwhelming it wasn’t a horrible smell just strong.

The person who greeted us at the counter was bitter, arrogant, and completely unsuited for a reception role.

Need some repairs! The room I was in door needs a new foot stopper. Some walls looked like they were dirty and not cleaned at all. But other than that bed was clean and that was very important.

Bueno les cuento que me dieron un buen servicio atención muy buena y personal muy atentos amables las instalaciones me gustó muchísimo este hoteles lo recomendaría una y muchas veces más gracias a todo su personal

We were given the wrong keys upon check in. We walked into a room that had not been cleaned. Once the key was changed to Another room , garbage was left in that room. The rooms lacked cleanliness .

Good

Some of the staff are generally friendly and having a free laundry is very useful. Would stay again.

A small smell and hallway floors a little dirty.

Very very poor customer service, dont go there

Excelente

We had a wonderful stay at Sonesta! Everything was excellent, from the clean and comfortable room to the friendly and helpful staff. The hotel was well-maintained, quiet, and had everything we needed for a relaxing stay. The service was outstanding, and everyone we interacted with was welcoming and professional. We truly enjoyed our stay and were very impressed with the overall experience. We would definitely stay at Sonesta again and highly recommend it to anyone looking for a comfortable and enjoyable hotel experience!

Would not give refund even though there was an emergency health issue. We had to leave three days on our room because has to return home because of health problems. Amenities are few also. The morning staff lady had a very nasty personality. She was not helpful and very rude.

The location was great! Near a lot of stores and expressways. Didn’t know it was next to a cemetery but that wasn’t a big problem.

Didn’t know it was next to a cemetery but that wasn’t a big problem.

Property is ok, first room I was in the TV didn't work front immediately gave me another room. 2nd room also had issue I found out next day the stove did not work! But I didnt want to switch rooms again so I did not complain. Overall decent place the room was clean and a good size.

Loved this hotel! Great place to stay. Clean and spacious rooms.

We had to check out of one of our two rooms because of health reasons. They would not refund our money with four days left to rent. The lady at the front desk in the morning was so rude. She brought me to the conclusion that I would never book there again. She had very poor public relations skills. I was very disappointed with our interaction. Please employ someone who knows how to communicate with the tenants.

I've read so many comments about how rude the staff were and unclean the property is, however my experience has been just the opposite. The staff has been so kind, accommodating, and friendly, and I truly believe if they have been rude to ANYONE its because someone was rude to them first. Aisha, who works at the front desk, has been more than helpful with all of my requests. The room has been great, cold AC, comfortable bed, and more importantly a hot BATH! I'm happy to recommend this place over so many extended stay type hotels. I will be coming back.

Nice and clean rooms

It only takes one front desk agent! She was not having a good day and wanted to get irritated with everyone checking in. She told me, I was going to be charged if I didn’t bring the second key card back?!

This simply suites was gem! It only takes one front desk agent! She was not having a good day and wanted to get irritated with everyone checking in. She told me, I was going to be charged if I didn’t bring the second key card back?!

I booked on booking for my confirmation number and showed up to my reservation after driving 6hours just to be told my booking had been cancelled, I informed them that I never received the confirmation of cancellation. The receptionist just said she couldn’t help bc they were fully booked and 3rd party should’ve handled it

The entrance was small, awkward and diffilicut to navigate, Even I not had to interrupt my stay due to a family amergency, I would have checked out early and found another hotel; as late a 4 oclock on the first day, my room had not been made up, the bathroom vent did not work and half an onion had been left in the refrigerator by a previous occupant. But for nice staff, the hotel and the room were both dissapointments.

Everything seems perfect to me, I recommend it.

Awesome staff, clean rooms, great amenities.

I booked on booking for my confirmation number and showed up to my reservation after driving 6hours just to be told my booking had been cancelled, I informed them that I never received the confirmation of cancellation. The receptionist just said she couldn’t help bc they were fully booked and 3rd party should’ve handled it

The hotel smelled like weed and odor. Elevator was sketchy, and my room had a huge roach and spider in my bed. Was not comfortable staying there even for one night, checked out within a couple hours of checking in.

Everything was good

No bad

Excellent job. The entrance doormat needs to be replace. Cheers

La señora que está en la mañana me trató muy mal amo hija

I’ve stayed at many different Sonesta Suites and have never been so disappointed and disgusted by a hotel than this one. Dirty, the hallways smell like rotting garbage, the laundry room is a disaster with all broken machines, the clientele make it feel terribly unsafe - i mean people walking around barefoot, laying in the hallways, screaming at each other down the halls, absolutely disgusting. The worst part was the front desk staff, the absolute rudest staff I have ever encountered. No regard for customer service or any care for their jobs at all. DO NOT STAY HERE, Trust me.

So this property has a deposit and I was unaware of it. I told the lady at desk that I had a 14 hour drive and I was exhausted. Plus 108 outside. Not her issue. But I also told her that I would be paid by midnight and she would not still give me the key to room. All I need was a few hrs of sleep. I had to barrow the deposit money from a friend . But you never know what someone is going through, just be considerate for all ur guest.

Big shout out to the front desk clerks for giving me the room that I wanted.

The hallway smelled of marijuana and it was right next to a highway. The road traffic was consistently loud all night.

Great property, affordable and the most comfortable beds. Air conditioning worked great. Secure lighted parking lot and close to restaurant and freeway access.

Staff wasn’t friendly, kitchen had a roach/bug crawling around, parking was easy and the room was half clean

I stayed 2 1/2 weeks and no one even offered to clean my room.

N/a

Very clean professionally run

Clean and quiet. Would stay again

Unfortunately, the staff was rude, discourteous and unprofessional. One person was extremely rude and even threatening for no reason. Otherwise, the property was clean, well maintained and provided us with the necessary amenities to make our stay comfortable. However, the staff does need training.

Property was ran down and staff was rude and unprofessional…the doors were left unlocked and not a secure building

Great kitchen in the rooms

Tired of these reviews every time

Good room with kitchens a

Not the happiest camper this time

Cool Staff clean rooms

Very clean good location

my room had a minor issue, that after I advised the front desk !! it was ignored. then after over 24 hours had elapsed then I was moved to another room, where the TV wouldn't function. I advised staff again and that evening it was. repaired.

I recommend the place all excellent staff very friendly and attentive.

Fue horrible la estancia.

Great experience 👍 👌 👏 🙌 😊 ☺️ 👍

when the TV was not working, it took some time to fix it. but when the ' surface light' of the counter never got fixed. I was moved to another room. So a well-known and supposedly 'affluent' .brand Hotel gives 1-star service , it does tend to leave you 🤔 thinking about who deserves uour 💸 dollars.

Stayed 4 days and not once was our room cleaned apparently they only do room service for extended stays. Makes no sense

We stayed for a few nights and everything was great and staff was very helpful. My husband had to go back to work early so we had to leave early. The hotel staff was also great about helping us get out early. Bbq pits were great and the free laundry really helped. Definitely will stay here again!! Also to add the kitchen saved us tons of money (family of 6).

What can I say

Firstly. The hotel is DIRTY! The bathroom tub had black footprints in them. The room was HOT the air only worked at night. Staff was RUDE when asking for extra bath towels

Had a great check-in process. Everything went smoothly and the lady at the front desk was very sweet. The only reason I didn’t give 5 stars is for 1. We had some issues with the electricity/lights our second day there and for 2. The woman that worked at the front desk the next morning was very rude and short with me when I asked to swap towels for fresh towels. She needs better customer service skills. But overall, stay wasn’t too bad. I would stay again.

The room itself was quite nice. hallways and stairwells smelled a little wierd and had trash.

Nice clean room, helpful staff.

I did not like having to pay $150 for a pet when that was not clearly communicated on the website. My room smelled like smoke. The overall stay was fine

We were not able to spend the night as the lobby and our room were so over scented we had to leave and find another hotel

Rooms need to be more clean

The bathroom was dirty with hairs on the bathtub and also smelled of cigarettes

1st time was great, but this time, even the room was clean, the bathtub was a bit old, the AC was noisy and the carpet was a bit dirty....nothing to worry about ...just not as pleasant than the 1st time stay

WiFi doesn’t work 95% if the time. If you want or need WiFi, DO NOT STAY HERE.

Karen at the front desk was extremely friendly, helpful and professional. Hallways on upper floors were unimaginably hot and were NOT air conditioned at all. The carpets in the hallways looked like they hadn’t been vacuumed in a week. WiFi is non existent 95% of the time. I had to relog into the server with a password every time I tried to use the WiFi. If you need WiFi, DO NOT STAY HERE! Sketchy homeless people just outside the hotel. A cemetery borders the parking lot. Traffic noise is extremely loud. Rooms are immaculately clean and the AC is great. Endless hot water and great showers earned 1 star alone. The kitchen is great.

Loved my stay, small inconvenience when checking in. But other than that everything went great.

Aside from the floor being flooded when we got there, we were moved to a different room immediately. Ron was nice, cool and very accommodating. Will return.!!

Ok

Poor customer service, no pool, AC didn’t work well in my room.

Great staff, Clean, Quiet rooms, safe parking, and nice location.

The stay was fine and the and was covinience location.

Spacious suite. Great quality for the price.

The room was delicious and nice

Everything about the room was perfect for my solo trip. Very clean and the staff was helpful and friendly

The room was well cleaned

equiped and clean kitchen.

Check in was easy, however, the staff was rude. If you need towels or new sheets, I was told I would have to bring my dirty stuff to the front desk and they will do a swap - towel for towel etc. Our mattress was on the floor, it was a very rundown gross place. This is a long term stay place, not a weekend getaway. Will not stay here again, and do not recommend.

Easy checkin, comfortable room

Clean room

Clean room staff

Clean room.

If you extend your stay for an additional day, you are required to pay an extra 50% deposit. Guests are also expected to take out their own trash and clean their beds themselves. No room service is provided. I was blocked from extending my stay for no clear reason. The front desk told me they would not recommend making a new online reservation because I was blocked from extending my stay in their system, and they may not honor a new reservation made through Expedia. Most of the staff were unfriendly, except for one red hair lady who was helpful and kind.

The rooms are spacious. Beds are comfortable but have the thinnest blankets. Layout of property is awkward; pavilion is only located on one side. Stairwells rancid and needs to be attended to more often. Trash cans over running with bags sitting on the floor. Carpet in hallways, which made it very stinky from 1st to 3rd floors. Sound was not an issue, even though property is located on freeway; but the walls are thin which made privacy an issue; especially with young kids. To say this is an extended stay hotel, privacy should be a main concern. You have to be there a whole 7 days before you can get service to rooms. You will be providing your own room service, changing beds and towels, which have to be taken to the front desk for exchange. Location is advantageous. No more than 45 minutes to get across town with bumper to bumper traffic.