Sonesta Simply Suites Dallas Galleria

Great and easy access

Great

Exit door by my room was out of service

Absolutely enjoyed my stay at this place. Very cheap for pretty good quality

It’s an ok place to stay. Understand that it’s an extended stay location which isn’t a bad thing but you should know before going into the location

Great staff especially Sarah!! She rocks! Everyone is very helpful and friendly. Room could use updating.

Nice hotel

Everything went really well. Only thing was I did not have trash cans in my room but other then that everything went really well!

We were in town for a wedding and this was the perfect place for a busy weekend! Helpful staff, clean rooms, and great parking.

The air conditioning in our room was not working properly, and I reported the issue three separate times. Maintenance was sent to our room once, but the problem was never resolved. We were told we would be moved to another room, but that never happened. The room was so unbearably hot that I had to purchase a fan out of my own pocket just to make our stay somewhat tolerable. To make matters worse, the room had a strong odor that smelled like cat urine. I reported this issue as well, only to be told that they had nothing available to eliminate the smell other than Lysol spray. This was completely unacceptable. Additionally, the hotel advertised that pots, pans, and cooking utensils were provided, yet none were available in our room. I ended up having to purchase these items myself just to be able to cook. What made this experience even more frustrating was the lack of urgency, communication, and follow-through from the staff. I gave the hotel multiple opportunities to correct these issues, but nothing was properly addressed. Guests should not have to spend additional money purchasing basic necessities or suffer through uncomfortable conditions when paying for accommodations that are advertised to include these amenities. Overall, this stay was uncomfortable, inconvenient, and a complete disappointment. I expected much better customer service

.

I had roaches crawling on my food in my bed. It was a terrible experience. The outside was clean, but the inside was not.

Went to check in two hours earlier the room was ready, but they still charged a $25 fee and the front desk lady had attitude. Then proceeded to put us on the third floor all the way around the building the room smelt awful as if somebody had smoked in it or dogs had urinated in it. The shower had no hot water was lukewarm. There was only one remote for the TV when there’s two TVs . No hairdryer in the room called front desk. Had to go all the way down to pick it up because they didn’t have anybody available to deliver it. When I plugged it in, it started smoking I had to go all the way back down to get another one then I was told if I did not bring the second one back I was going to be charged a $50 fee so upon checkout, had to go all the way downstairs again to return it and make sure they did not charge my card an additional $50 for a used hairdryer. The parking lot is dimly lit. The beds were very uncomfortable and the pillows were very thin. The couch were very worn outdated and lumpy and smelly the laundr. Brand new washers and dryers was a pleasant amenity

The hot water was never hot and the bathroom needs to be kept up better. The shower bar almost came out and the ceiling has a bubble from water. Other than that, the location is easy to drive to and there is ample parking. The staff was extremely nice.

It was clean no bugs. Will reserve again if the room I get doesn't smell. The front desk girl that checked me in was so sweet.

Clean tight room, lovely staff! Everything you need is right around the corner.

Check in was ok front desk friendly and attentive. The only issues I had were the 2nd night I was there the fire alarm went off at 2am! We did not know if it was a real fire or what as there was no front desk staff on duty! Most of the guest exited the building the fire department showed up and basically said someone set the alarm off with smoke. The rooms have kitchens so itncould have been anyone. The other issue was the water in my room was very luke warm to cold! I could not take a real hot shower at all. Also my room did have a musty odor but I assumed it was the carpet probably old. Overall ok place but I don't think I would stay at that particular location again.

The room is spacious, needs a lot of updating. Couch was stained as well as some of the chairs. The shower water did not get hot no matter when I tried to shower. The staff was very friendly and helpful however I won’t be staying there again

There was a phone number posted on the front door, so I called it multiple times before someone finally answered. I was told that someone was on the way to let me into the hotel. I then waited outside for approximately another 30 minutes, and no one ever showed up. At that point, I gave up and had to find accommodations at the hotel next door. I then had to file a claim seeking reimbursement for a hotel room that I had already paid for but was never able to access. What made the experience even more frustrating was being told afterward that I should have contacted the hotel in advance to let them know I would be checking in late. I was not aware that this was required, and my reservation and payment had already been accepted. If a hotel accepts and confirms a prepaid reservation, a guest should reasonably expect to be able to check in when they arrive, or at the very least receive clear advance notice of any special late check-in requirements. Instead, I was left standing outside a locked hotel in the middle of the night after multiple phone calls and ultimately had to find somewhere else to stay. This was an extremely frustrating and unacceptable experience, and I would not recommend this hotel based on what happened.

My reservation was not respected and they left me on the street.

The best thing about this property was it's very reasonable price, especially for its location in the Dallas area, near the Dallas North Tollway. And the neighborhood was quiet. In addition, the staff was quite helpful. On the negative side of the equation, our room was a bit shabby: The chair at the desk was shedding upholstery, there was food on the carpet next to our bed, the dishwasher was full of dirty dishes and there were no waste baskets. Maybe you'll get a better room than we did.

good location

Upon arrival, I had to switch rooms because my initial room had mold all over the ceiling. We went to 3 different rooms until we found one that was suitable. The staff was really helpful but the hotel was old and moldy. The rooms don’t include pots/pans, you have to check them out at the front desk. My new room still had mold in the bathroom. The door was malfunctioning, so I would have to hit it open and close with my shoulder. The sheets/comforter weren’t too clean. There were huge crickets in my room coming through my AC unit. I had to request an ironing board because one was not in my room. The room was spacious and in a convenient location. Overall I wouldn’t stay here again.

The room was dirty hotel area was not good location truck also got broken into and hotel had no cameras pointed to parking lot!!!

First room I went into smelled like smoke and the were use soap bars in shower and money on the table. Next room smelled musty.I didn’t stay there the next night.

Overall not up to standard

Love the kitchen and bedroom part reminds me of an apartment of one bedroom but three people were able to stay there instead of two since I got the one that holds three people

Pretty much everything. Under heavy construction, rude staff ( especially cleaning staff) broken equipment everything. Poor maintenance.

Pretty much everything. Under heavy construction, rude staff ( especially cleaning staff) broken equipment everything. Poor maintenance.

The smoke free enforcement and the staff

The smoke free enforcement and the staff

Was safe! Staff n hygiene

Was safe! Staff n hygiene

Front desk and staff were very helpful . Every person always greeted us and were always willing to help. Sarah and all the staff were amazing.

Front desk and staff were very helpful . Every person always greeted us and were always willing to help. Sarah and all the staff were amazing.

It great Nothing

Location Cleaning Entrapment from staff in changing dates

It great Nothing

Location Cleaning Entrapment from staff in changing dates

They didn’t have a pool

They didn’t have a pool

They didnt even honor my reservation and let me check in, and then they tried to scam me with a bunch of fees. Staff was extremely rude as well. Would not recommend

Alot of things. I stayed here for 3+ months but in the end because of my flight issues when i only asked for a deposit waiver 2 3 times they were treating me like i am asking for a free stay. They were rude and disrespectful. Its not worth it!

Front desk was very helpful.

Staff

It was safe, nothing else. I have stayed here for more than 3 months but i asked for deposit waiver for 2 to 3 times because i got stuck with my flight issues and they were treating me like i am asking for a free stay. I mean this was pathetic that i never complained about anything when there were a lot of things i could have like the toilet, utensils, room cleaning and a lot of other things.

It was safe but not worth the money i spent! I have stayed here for more than 3 months but i asked for deposit waiver for 2 to 3 times because i got stuck with my flight issues and they were treating me like i am asking for a free stay. I mean this was pathetic that i never complained about anything when there were a lot of things i could have like the toilet, utensils, room cleaning and a lot of other things. In start i did complained but no one ever showed up to solve that. They had renovations and they moved me so many times to different rooms with all the stuff but i never complained, i should have done it.

Very horrible- nothing good to say

I arrived around 11pm, and there were at least 4-5 suites with trash bags outside the door. When I opened my suite door, there was a cockroach on the counter. The bed at some faint stains. I just couldn’t stay on the property after seeing this.

We needed a Kitchenette. The low price seemed too good to be true. There are renovations going on but that did not affect us. It was worth every dollar.

Good for the stay.

Kitchen appliances were kept and few things like salt / pepper etc which are very much needed were in the room

I stayed for 3 nights. There were no room services at all. No door sign for requesting room service. Body wash bottle was empty, I talked to front desk about it, but it was was not refilled at all, I had to use shampoo, instead. No hand soap at the sink in the bathroom for use after toileting. I also had to use shampoo, intsead.

The staff was great as well as the room, I only complain about an awful smell of old urine in one of the staircases and the others smelling off as well. This location could use some TLC but it seemed like they were renovating as we were leaving so they’re on top of it! Enjoyed our stay overall!

Older property, not real clean, sheets old and rough and balled up . TV wasn’t working.

Hotel smelled, not very clean

Highly would not recommend. Didn’t know if I was checking in or looking for the local plug. On arrival people were running after each other that were stealing each other money . Booked a room with a queen and pull out couch for my family and on arrival they check me into a single queen and tell me “ sorry Expedia changed it which is absolute rubbish . This place should be demolished with the staff for everyone’s benefit. Checked out immediately. The hotel is absolutely disgusting I mean my shoes underneath were cleaner. Wouldn’t even had stayed if it was free. DO NOT WASTE YOUR MONEY OR RISK YOUR HEALTH!!!!

Clean place with small kitchen

Bathroom ceiling dirty & falling apart. Not the cleanest room.

Room and hallway had a strong smell of pet urine. Room did not appear as it did in the pictures. The room was very dark had broken tiles in the bathroom and had tape on various things in the living room. The man at the front desk was very rude and had an attitude when helping guest. Overall I would never stay here again nor recommend it.

Walking distance to the galleria mall

Love staying here i will be back

You get what you pay for but these rooms include a full kitchen . Suites & bathrooms are clean. 7/10. I always enjoy my stay and get the most use out of it for sure. I wish they would fix the grill on the property or provide more kitchen utensils but other than that, my stay is always enjoyable.

Great place for people on a budget seeking long-term stays!

Great beds! Nice gym!

Clean, nice hotel

The place was lovely except we didn’t have hot water for two days and received no refund

The room was deplorable. It was NOTHING like the images portrayed on the website. There was a fan on the table cooling the room, and additionally it seemed to be an attempt at masking the odor in the room. An unacceptable offer of vacationing away from home.

Everything

The only thing I didn’t like was, there was a smell in the elevator that smelled like moth balls, other than that, it was a nice place to stay

room had no working hot water for the trip, the hotel all together just was not up to traditional sonesta standards very disappointing.

I appreciate and thank you for providing a great stay experience. I promise Ill be back.

Mid, room was clean but the hotel building isn’t clean. Gotta pay 100$ deposit fee per night plus 5$ per night just to park there. Overall experience wasn’t worth the price

Even on a semi busy holiday (valentines), I couldn’t get early check in. They said there a franchise not corporate. The gm said she can do what she wants. Would never recommend this hotel to anyone.

I thought it was nice. Front desk was nice and i loved how in the morning it smelled so clean in the halls. Bed was very comfortable.

health & safety codes or customer service standards The first room i was assigned i stepped into the hallway and the smell of smoke, weed, and just gross-ness. Once i made it to the room the smell in the room smelled worse than the hall, cigarette smoke. Plus the room was not clean at all, bugs, eyelash random hairs in the bed. The split A/C unit was not attached properly- the ceiling in the living room looked as it was going to gall through, brown, spackles falling off, the toilet leaked. NOT CLEAN I called to the FD and asked if a staff could come check the room- FD solution was to switch rooms. I asked to see the room first, room 2 looked and smelled clean, i didn't see any signs of bugs, pests. looked barely used. that was the room i stayed in. NOTE: the hotels keycards would deactivate daily & randomly- one staff said it was a daily issue, they are ready to reprogram card. VERY LOUD construction (roof repairs 2-3 days all day) When I asked the FD about the construction i was told there was a note on my door, there was a note from boiler repairs weeks prior. no notice when booking or prior to the 730AM og= During my stay I found out that Sonesta is a franchise now, and the hotels are operated by owners, not corporatio

Room 345 they know what happened bottom line

Thanks

I've stayed in some sketchy hotels before, but I think this takes the top spot. Active leaks from ceilings in the hallways, lingering smell of mildew, rampant drug use on the premises. I will say the two ladies at the front desk were very sweet. When I told them I couldn't stay there, they were very understanding and refunded my payment without any resistance. Lesson learned.

Room had a funny smell the microwave dint work first room they gave me the heater dint work they had to provide me with another room. Roaches in the kitchen in the bathroom the sofa bed we had to clean it because it was dirty. However the staff was awesome.

Room just needs to be updated. I think for guest that are staying for a couple of days housekeeping should be available.

yes very nice

Now is much better. They have hot water.

No hot water, elevator works when it wants and mold smell.

Yes, the water still cold.

The hotel is old and needs updating some, but was clean, comfy

Check-in staff was very friendly. The facilities were a bit outdated, but the room had a medium-sized refrigerator with a freezer, which was great for storing frozen food. Although breakfast was not provided, it was a very satisfying experience overall considering the affordable price and convenience.

The hot water wasn’t working my entire stay at the hotel. We noted the information on the reservation. I also emailed management.

Unfortunately I would not recommend staying here. We stayed 4 nights and didn’t have hot water for 3 of those nights- it’s run down and not comfortable. I never saw a cleaning cart and the plane was dirty

Good

Horrible

Nice and quiet

Room neglected

Ok good place

Never got to check in and I couldn't cancel.

Bathroom was discussing and kitchen area was dirty.

Room was clean and comfy. Bed was very comfy. Gym was good and had everything you need. The hotel is a 2-star hotel, so this exceeded my expectations and would gladly come back for a place to sleep.

Everything was provided..I didn’t use it. Would stay there again. It was very good and convenient to restaurants and shopping

Very nice hotel. Very clean

The Supervisor in front desk is so accommodating and awesome . Great room !

Inside the rooms wasn’t expecting them to be as nice as they were when walking into lobby then hotel hallways but really really clean

The hallways smelt like mariju

The staff are very nice and help you in anything we need

Friendly staff!

Well equipped for an inexpensive property. Clean and friendly staff.

the staff

Friendly and nice staff. Hallways were a little stinky, and I saw a few bugs in my room. Room was big and not horrible.

Bed was Okay but squeaky. I had to ask for hair dryer at front desk

Don't know if it was pet friendly considering I really didn't see anyone with pets.

Affordable

No comments b/s I did not use it.

No complaints. Front desk staff and housekeeping were very friendly. I will return. Parking is $5 per day though. Hotels.com failed to mention unless I overlooked it.

Do not book. My child was bitten by a spider and when trying to make contact with front desk staff they were not available. The lobby had an overly friendly man who was making uncomfortable comments so I decided to leave and call front desk to no avail. They are stating I should have waited an unknown time until a person from front desk was available.

Old looks dirty but it is just old, room was smelly but not terrible smelly air condition was very noisy

Great

Very welcoming property to all Pets including Service animals even .Gym equipment was astonishing

The stay was cool, we killed two xxxl crickets, in our room the third on got away. The air conditioning was kinda crappy cuz the wall one was broke. The staff was cool except the Manager lady that assumed i was going to smoke outside when i was just checking out holding my stuff in my mouth so it wouldn’t break. And she gone keep my deposit. Idk what monica problem was Sunday morning but she irritated tf outta me.

Rooms are outdated. No housekeeping services rendered during stay for some reason. Elevator to third floor was down due to the “button being broken,” so I carried my luggage up and down the stairs. Would not recommend.

Just a stay vacation. The room cleanness was very pleasant. There are plenty shopping stores around, even Galleria Mall is lie 5 minutes from the hotel. That's a plus!

THIS PLACE WAS DISGUSTING!!!!