Sheraton Suites Market Center Dallas

nice hotel could've used better service when it comes to maids t

Hotel is old infrastructure and not maintained well. The bathroom slide door is stuck and I reported to staff but no one comes to fix. I asked for blankets and they said short out of staff so I had to come down to pick it up. This is expensive charge hotel with this service and old room.

Great

Great hotel!

One of my best hotel stay experiences! Amazing people at the front desk, friendly staff, great food at the restaurant and very clean and quiet room!

I really liked the location of the hotel. The parking lot was very well lit up. The front desk agents were nice and helpful. I didn't like that we had to pay for parking.

Room was okay, but theres no cable or type of way you can stream your tv shows on there. The tv’s kept going out, we had to pay 30 a night for a parking if the hotel was nicer i wouldn’t have mind paying for parking but at it wasnt that nice at all

I really enjoyed the space, the food i was able to order & how friendly the staff was. My biggest problem was there were only lamps & lights from the 2 mirrors but no ceiling lights. It wasn’t that sunny the days i was there so opening the curtains didn’t help much so it was usually pretty dark which I didn’t like.

Exceptional

Everything was perfect, the rooms were so spacious and the beds were so comfortable

The hot tub did not work at all. Someone stole my hat and socks from the pool area.

The bathroom toilet was too low. It felt like I was squatting and using a potty training

Exceptional

Bad

Dirty but spacious rooms. Towels were dirty and bed spread was thin

Everything!

Everything!

My stay was great. Clean hotel and room!!!!

Very good

Bad

Have stayed here several times. It's in a good location and the rooms are always nice and clean. The staff is very welcoming. Paying for parking is the only thing I don't like. It costs too much and the parking is not even great.

Las habitaciones muy limpias, el staff muy amable, excelente habitación, el Bar muy agradable

The hot tub wasn't working

The room is spacious and clean. The front desk staff are AMAZING. The hotel is within proximity to many main locations in the city such as Northpark Mall and Medieval Times. The toilet is very dated. the toilet seat was clean but is too old and looks disgusting despite the fact that it was clean. The fact that the hotel did not offer any free coffee early morning, until 7 am when starbucks opens in the lobby, or otherwise the room coffee, which is below par. There was no creamer in the room, and we tried to buy milk from the hotel pantry- no milk. This is a downtown hotel with a lot of executives. the least you can do for those room prices, is offer free coffee all day. A little goes a long way with these things. This is supposed to be a 4 star hotel. even 3 star hotels offer free coffee in this day and age from 5 am to 5 pm, or at least have some decent milk or creamer options, and better coffee options in the rooms. so problems: toilet seats, coffee

Superb

Beds were comfortable rooms and facilities were clean staff were friendly The hot tub wasn't working

The room is spacious and clean. The front desk staff are AMAZING. The hotel is within proximity to many main locations in the city such as Northpark Mall and Medieval Times. The toilet is very dated. the toilet seat was clean but is too old and looks disgusting despite the fact that it was clean. The fact that the hotel did not offer any free coffee early morning, until 7 am when starbucks opens in the lobby, or otherwise the room coffee, which is below par. There was no creamer in the room, and we tried to buy milk from the hotel pantry- no milk. This is a downtown hotel with a lot of executives. the least you can do for those room prices, is offer free coffee all day. A little goes a long way with these things. This is supposed to be a 4 star hotel. even 3 star hotels offer free coffee in this day and age from 5 am to 5 pm, or at least have some decent milk or creamer options, and better coffee options in the rooms. so problems: toilet seats, coffee

although located off the highway we were not subjected to the noise of the cars. The location feels safe with security in the parking lot and key card to access floors. Room was clean and spacious and ha a microwave outdated bathtub

although located off the highway we were not subjected to the noise of the cars. The location feels safe with security in the parking lot and key card to access floors. Room was clean and spacious and ha a microwave outdated bathtub

Everything was excellent

Great stay! Staff was helpful for my birthday and will be back in the future.

Nice Hotel

The food and drinks at the hotel were so good. The servers at the bar were so friendly and helpful. I only didn’t like that the phone in the room did not work.

Everything was great room was very clean and the view was perfect 10/10

Everything was great room was very clean and the view was perfect 10/10

Paying to park. Thats absolutely ridiculous

Location and cleanliness The A/C temp in the room did not go lower than 73 so it stayed stuffy.

On the good side, all the hotel staff (front desk, cafe, and bar) were excellent.

Very nice and pleasant stay!

The views and the staff was great

I didn’t like that the outside pool was closed.

The breakfast was not included, so we went to Denny's. Parking was an extra $30 per night. The room was fine.

Loved the bartender and his staff!! Clean room!! Friendly, welcoming front desk attendees!! Love this hotel!

Perfect place for a weekend getaway

My Fiancé and I went on a one night trip in Dallas and snagged a deal on the king suite with a balcony. The room was clean, well air conditioned, and inviting. We order a spicy strawberry margarita and peach old fashion from the bar, via room service, as soon as we got to our room. The drinks were top notch and the staff was very friendly and chipper. Later that evening we preordered the ribeye dinner which did not disappoint at all, I would highly recommend to anyone! We also checked out the pool that is actually one indoor and one outdoor connected, which is great for whatever weather or preference. The only downside was a few aesthetic touches; the hot tub was taped off, the light fixtures in the hall were old and worn, the outdoor patio furniture needed new cushions, and the showers had some paint or sealant peeling and need to be redone. As for the balcony it was on the small side but it definitely got the job done. Overall I would stay here again and suggest it to anyone planning a trip to Dallas. 4.8/5 stars!

Strange parking lot machine on a pole with flashing light, made me scan QR code to pay for parking, I accidentally put in wrong license plate and paid for parking to the evil ever watching machine, hotel said they had nothing to do with parking, so couldn't include it in hotel bill. Car was still there next day, evil machine didn't even notice wrong plates. Staff not very helpful, too busy chatting on phones and with each other. Room was OK, premium for balcony was a joke, the balcony isn't large enough to have a chair or a seat on it. Bar service, slow it wasn't busy.

Fantastic stay, will definitely stay again. Great location and plenty to do.

Super nice hotel, friendly staff & closely located to everything you’d wanna do in Dallas on a weekend!

Friendly staff and clean rooms. The breakfast was great with great service

Clean Rooms, Great Staff, Great Bar/Restaurant. Only reason it wasn't a 5 star is the fact that it cost around $65 to park there for 2 nights.

We purchased the discounted breakfast during the reservation and that was also enjoyable. Saved us 20-30 bucks and the food and service was great Only issue was the room was just a little stuffy and we couldn't adjust the thermostat to our liking. But not really ever uncomfortable.

No help in accommodating a terminally ill patron and her 24-hour around the clock caregivers

Beds were comfortable, showerhead had good pressure. Would stay here again, but different room.

it was a great stay for my birthday celebration.

Everyone was nice and check in was easy and fast.

I would book again

I have nothing but good things to say!! Amazing place to stay.

Key was not working properly. Doors by the balcony was hard to open, how ever view was nice and

.

Okay

We loved our stay at the Sheraton. The staff was helpful. Our room was great and the location was perfect as we were very close to the location of our convention.

Our bathroom sink was filled every morning with at least 50 ants. The hallways from the elevators to the rooms was astonishingly hot, 100°, meaning they didn’t even try to cool these hallways down. The ac units could not cool down the rooms. They tried overcharging me for incidental coverage. The front desk told me $50 deposit. The hotel tried to take $100 and a $50 deposit. Hotels.com advertised the parking was free. It was $30 a night. Will not be staying at a Sheraton hotel anywhere ever again.

Staff was amazing. Great customer service. Food at the restaurant was delicious.

This is just like a motel, too old and no value for the cost.

There were ants in our bathroom and I got a city view but all I could really see was the highway . Had to pay like $40 to park in their parking lot .

Super nice and helpful staff. Food was excellent at the restaurant. Down side was parking is 34 a night prepaid. The ac couldn't keep up. Poor water pressure. Sink doesn't drain. Pictures make room look larger than they are. Was clean though.

Hotel was great! Loved the hotel, clean and great location.

Great time would come again

Great beautiful place

Great staff and I had a great stay

Good

The only thing I disliked about this hotel is the fact that there's a parking fee!! but tother than that the hotel was clean and very nice

The staff is consistently welcoming and friendly, and the evening bartender always remembers us and greets us like familiar guests, making each stay feel even more personal. The rooms are clean, comfortable, and well-appointed, providing everything we need for a relaxing stay. The food is also excellent, making it easy to enjoy a great meal without leaving the hotel. From the outstanding service to the comfortable accommodations and convenient location, this hotel continues to exceed our expectations. We look forward to staying here every time we’re in the Dallas area.

The staff was wonderful, gave us lots of information, very helpful. Room was clean, really like the amenities will come back again. The only problem that I did see was that the safe did not work

I enjoyed everything about this hotel. It was clean and smelled good. The room was beautiful and clean. I have no complaints. This hotel will be a staple when I stay in that part of Dallas.

Amazing place!! Stayed for 4 nights at the Sheraton, extremely clean very friendly and helpful staff also very convenient location didn't want to leave! Thank you Sheraton Dallas!!

I was very pleased with my stay. My room was excellent. I don’t mind the highway noise. Staff was very helpful.

Housekeeping is overbearing, they started knocking at 8am, tried coming into room multiple times, more knocking even after telling them I’m still there. 5 different times they either knocked or tried to enter with me telling them I’m still there. I checked out at 9 but checkout is not until 12. Front desk was brilliant. Because of the housekeeping definitely won’t be back.

Nice. & clean

My entire team (8 rooms) did not have hot water for almost 48 hours. The hotel kept telling us that it was getting fixed and after 3 cold showers they had it fixed. The team there apologized for the issues, but nothing other than "sorry" and still cold water. I expect to have hot water at any and every hotel. It is a basic need, not a luxury.

Ok so you have to pay $30 night for parking. My car got broken into. Security didn’t speak any English so that was very frustrating but hotel is not responsible for anything! Right next to medieval times so that’s nice. Bar food and drinks were amazing. Rooms cleaned daily. Balcony is little no room to sit and enjoy but nice to stand and look out.

It was average !

The professionalism of the staff.

I had ants in my bathroom, my air condition in my room, would net get cold. Stayed between 74-70 degrees, when I had it set to 59. The food was good, and amenities decent.

The hotel has a beautiful design and is very comfortable. Above all, the staff are very friendly and attentive, especially the bartender named Monica. She was very helpful and gave us several suggestions for places to go out and things to do in the city.

Thanks for a great experience

Staff very helpful

This hotel was great! The best part was that it was clean! Let's not forget to mention the front desk staff. They made me feel welcomed. I would stay here again.

The rooms were outdated and had “patchwork”. Our room AC didn’t work upon arrival. Had someone come in and adjusted something and it worked for a few hours then back to blowing warm air. The bar was the best thing about the hotel.

The room had sugar ants the next morning on the coffee counter that we didn’t use until our checkout time. No we didn’t not have any food left out.

Fast easy and clean !

Love the hotel, the view, hate the bathroom! I love the separation from the bedroom and living room, how nice the hotel is the bathroom should look immaculate!!!!

The guest service agent from Chattanooga was wonderful. I’m sorry I forgot her name. Other than that it was a decent stay. The bathroom door didn’t lock. Older property. A complementary coffee would have been great for the price of the room.

room was clean and staff was great.

Old and rooms aren't as cute as they were describe the bathroom is old and ugly the couch old and stinky..... Ain't cute at all just the outside ..the bed super hard no shampoo nor conditioner..nthe bottles empty... ...

Very nice, clean hotel. The staff was amazing and very quiet property.

This property was in a good location. The room was perfect. The only thing we didn’t like was the tubs. Not a fan of tubs or the shower curtains. Staff was great.

Good service and fast check in place was very clean

5 Stars

overpriced room service, but great stay besides that

Ok just needs a few updates

Thank you again to the wonderful staff your what made it best.

Hair in beds

I like Sheraton Suites because of the separate living and sleeping areas both independent accessible from the bathroom

Everything was great except bed was a little too firm and pillows flat.

Great clean room staff was nice helpful

It was a great stay and the room was spacious. The food at the bar was excellent.

Could be cleaner but that’s all

Stay was great! Clean hotel, friendly staff,

Was told my deposit would come after check

Staff was amazing super nice and welcoming

Great hotel, location and service

This is a nice hotel family-friendly that was conveniently located near the interstate which made traveling to our destination easier. The rooms were clean and the beds were comfortable. Breakfast was good and freshly made and the bar was a plus. Whenever I travel to this area in the future, I’ll definitely stay here again. I also want to send a special shoutout and thank you to Corey for his professionalism. He assisted us with getting checked in after having some technical difficulties upon our arrival.

Rooms are clean the staff is wonderful. The room was perfect for my family

Spacious room, very friendly staff. Stayed at this location because it was very convenient for us to get to the America airline arena

Hotel staff is nice but hotel is old

I will come back here again when I come to Dallas in future.Love the hotel.

Room was amazing!!

It was nice

Hotel always clean and nice