Sheraton Dallas Hotel

Exactly what I paid for and super friendly staff

The property is clean and well maintained. Walking distance to historical district. Some the onsite facilities/bar were closed as vacancy was low. Overall a very good hotel. Area around hotel is quiet, limited restaurants.

Clean room, beautiful view. Excellent staff!

The water pressure in the shower was horrible. And the temperature was hard to control. I left with a sinus problem.

Location was perfect for our needs Construction

Location was perfect for our needs Construction

Poor experience and dated/falling apart facilities

Love

Stay was a 10/10 exceptional due to the commitment of employees and staff members working as a team to make it comfortable and enjoyable

Our room was nice and large enough to sleep 5. We enjoyed the pool and sports bar.

I didn’t like that it was no microwave in room

A

Close parking

Great staff and very clean room

Everything. Fridge base was broken. Not enough outlets not enough lighting , carpet throughout the hotel made it hard to pull suitcases. Walls are so thin you can hear everything from the rooms next door.

All was OK and fine. Kind of strange $25 charge that you can get back $20 towards food and beverage in hotel, but timing is odd and not mentioned up front. In general, nice, huge hotel and in good downtown location.

Very very outdated. Not like pics show. Very nice staff though. Pretty good location. Clean enough.. for North American standards. But just very outdated and old.

Very unique & clean

NA

Great room and facility. Very large hotel which was very busy when we stayed. That meant lots of noise in the middle of the night.

super clean, very friendly and helpful staff. 1000% recomended

Everything in the room looks dated and used. Time to update. Tr heblobby and common areas seem decent but certainly not the room.

The staff was very friendly and helpful.

Staff was very welcoming, very helpful and professional. Room was very spacious, clean and had a great view.

Check in was effortless and the staff was very friendly and helpful. Our room was clean and the view was wonderful. The location of the Sheraton was ideal for what our mother/daughter weekend was designed for. Highly recommend if you are needing a reasonably priced hotel in downtown Dallas.

Breakfast. Too expensive & food wasn’t warm in the warmers.

Our stay was great. Staff was friendly and helpful. Parking was a breeze. Rooms were clean and well kept.

The room was clean. The staff was very polite. Parking was easy not far from the hotel.

Beware of their 25 dollar daily tax. They will credit you 20 dollars a day im F&B, but its only good for that day. Its not explicitly clear at all in their flyer. But the daily tax is. Staff didnt clear explain that to me. Downtown is dead. Nothing going on in the area.

We stay here each year and the parking was a disaster when I got to the hotel after an all day wedding. Mass confusion so though I was in heels himself parked. Got to our room it’s large and nice but extremely plain now, not like years past at all! AC didn’t work well and the TV wouldn’t work because the remote batteries were dead but though I happen to have batteries due to the battery operated candles I was working with at the wedding I couldn’t change them because the battery back was screwed to the remote. Very frustrating and just not what we have come to expect from this hotel.

I loved it!! Definitely be back!

I am writing to formally express my disappointment with the housekeeping service I have received during my current stay at the Sheraton Dallas Hotel, located at 400 North Olive Street in Dallas. I checked into the hotel on Thursday, September 17, 2026, and I am scheduled to check out on Tuesday, September 22, 2026. This trip was particularly important to me because I came to Dallas to celebrate my birthday on September 17 and expected to have an enjoyable and comfortable stay. Unfortunately, during my five-night stay, my room has only been cleaned one time, on Friday, September 18. Since then, my room has not received regular housekeeping service. I find this extremely disappointing and unacceptable for a hotel of the Sheraton and Marriott standard. When a guest pays for a multi-night stay at a full-service hotel, basic housekeeping and room cleanliness are reasonable expectations. Having my room serviced only once during an entire five-night stay has significantly affected my overall experience. I have stayed at this property before, which makes this experience even more disappointing. I chose the Sheraton Dallas because I expected a certain level of quality and service based on the Sheraton name and my previous experience with the property. I am not writing simply to complain. I am asking management to review my stay and provide an appropriate credit, adjustment, or partial refund to my account to compensate for the lack of housekeepin

the staff at the gift shop. she(him) didnt greet anyone coming in. look like she was irritated when your job is to assist customers. she was tapping the glass with her phone like we was holding her up for something. was asking questions bout products n she was speaking low n an attitude when i ask if she can speak a lil louder.i guess and i didnt like it was only one microwave for guest to use which they de

the staff at the gift shop. she(him) didnt greet anyone coming in. look like she was irritated when your job is to assist customers. she was tapping the glass with her phone like we was holding her up for something. was asking questions bout products n she was speaking low n an attitude when i ask if she can speak a lil louder.i guess and i didnt like it was only one microwave for guest to use which they de

Love your stay

Old school business hotel, that needs some renovation.

Clean and employees were helpful Nothing

Clean and employees were helpful Nothing

Very old & dated.... would not recommend for business trip

Excellent!

30+$ a day to park in the parking garage that belongs to the hotel. Poor signage, valet staff was rude. Was told I could not unload my things at the front entrance unless I payed the 50$ a fay for valet. Everything in the hotel is way hiked up on price. Better to find a different hotel and spend your money on the amazing buussnes in Dallas than sink it all into this hotel. Oh and you'll have to pay 10$ for a burnt ham cheese and egg on a sandwich

The staff was amazing! Very friendly and helpful. The amenities were accessible, the hotel was clean. The only issues was the refrigerator’s compressor was constantly making a loud noise on my room. One more thing is there was a sulfur smell in the hall every time I went to my room. Otherwise great hotel.

The hotel was amazing. The conference staff of the hotel were not helpful at all. They could be more supportive and timely with responses and help. So disappointed with the older lady in conference and meeting staff.

Very nice and well kept hotel with lots of amenities. I stayed here while attending a conference. The conference spaces were great too

Tub wasn’t the cleanest and the toilet was constantly running. The cleaners took towels out every day but didn’t replace them. The hotel property is great, the rooms are okay.

All of the above

I was told I wouldn’t get charged $40 and was. I also didn’t get the WiFi information .Other than that everything was fine. I

I was told I wouldn’t get charged $40 and was. I also didn’t get the WiFi information .Other than that everything was fine. I

Such a great hotel! The experience and staff were so superb. I loved how it was so centrally located to all the great places to visit in the downtown Dallas area. Would highly recommend to anyone wanting to stay in downtown Dallas. I would 100% stay there again!

Very great property in a great location! Room was clean and accommodating. Look forward to visiting again..

Nice place to stay in and safe environment

King suite was great, bathroom a little small but the extra space was super. Connections to the Marriott was a little hard to find, but once there it was great.

Hardworking and professional staff.

Expedia charged me one price including taxes, destination fees, etc… Marriott did not honor Expedia price. They charged me an additional 600.00 over what I agreed to pay. They also charged me for valet parking for 4 nights. I did not valet park but the first night. My friend’s bill also had significant additional charges that were false charges. Manager Wilson was unhelpful to say the least. She kept repeating her standard line with no empathy. No help at all. Tried to act like I was ignorant and bothering her morning. My husband and I are million milers. We’ve stayed in plenty of hotels for business and leisure. I’ve not seen up charges like this. When I said Marriott has responsibility as a partner with Expedia to look into the false number given by Expedia. She shrugged her shoulders, smirked and repeated her standard line like I had been deaf the previous 10 times she stated it. It’s the principle of the matter. I would expect better Marriott treatment of a member. Check your bill!!

Room temperature fluctuations

Room temperature fluctuations

Everything

The best thing about this place was the Bellhop gentleman when we checked out on Saturday, August 22nd. He was fantastic. The front desk personnel were far from friendly at check in and 3 other times we needed something. There was mold coming out from around the ceiling register (Room 3343). The AC was never consistent. The exterior windows of the hotel were so dusty you couldn't enjoy a view of the city. For the price of rooms plus $55.00 per day for Valet, I wish I had selected a different hotel.

Staff was very friendly and willing to help

Everything Nothing

Everything Nothing

The staff was nice and pleasant I paid over $200 for a room for 4 nights that did not have a walk in shower. And the room was hot

The staff was nice and pleasant I paid over $200 for a room for 4 nights that did not have a walk in shower. And the room was hot

Nothing The hotel was old, and the person at the front desk was slow and unfamiliar with the procedures. One night, the room wasn't cleaned; when we complained, we were told we had to wait until the next day—meaning we had to sleep in a dirty room. I will never return to a Sheraton brand again; it was the worst experience of my life.

They add a $30 Destination fee or $30 resort fee per night onto your stay when you check in. So the price on Expedia is not the price that is advertised. When I called to complain they refused to give me a credit or return my money. Marriot has been sued before for undisclosed fees by the Texas Attorney General and Marriot continues to charge them.

Our entire stay was great. Nice location. Food was great.

The hotel is massive—multiple towers, tons of floors, and true to the "everything is bigger in Texas" motto. Our room was clean, comfortable, well-appointed, and fully functional. Throughout our stay, the staff was incredibly polite and helpful. Tip: Opt for the valet parking, as the public parking options require quite a long walk. On Saturday morning, we tried the breakfast buffet at Open Palette. At $25 per person, it offered excellent quality and a great variety of options. In today's economy, it’s well worth the price, especially given the stellar service. The city was hosting FIFA events, but despite the hustle and bustle, the waitstaff was exceptionally attentive and responsive the entire hour we were there. In short, it was a fantastic experience all around!

Very good, clean downtown restaurant with an excellent store with breakfast food, excellent coffees and teas. Our bar waitress was superb. Sports bar had plenty of TVs for the World Cuo

Pool area was clea. A bar would be nice in the summer nar the pool.

Great!

Looking at the mob line-up (with many receptionists), I asked a hotel employee if this is usual or just this particular time slot, something I should avoid getting away for 30 min or one hour to come back to. Two different employees told me that the World Cup and some group check-ins are taking time. They were neutral, not recommending I go away, and not telling me that it would be a long line, more or less the same as later at a major airport's security line. The receptionist told me that it is the largest hotel in Northern Texas with over close to 1,900 rooms, and the situation is always like this. I did not expect this. I was lucky I did not have a business appointment lined up in the evening. I would have liked to know in advance.

This hotel was great. Wonderful location, clean property, helpful staff, great breakfast, & great parking.

Everything was great!!!

Compared to surrounding venues, drinks their bar were overpriced.

Staff and rooms were both wonderful

It was a comfortable stay, it’s a great hotel with lots of amenities.

The hotel was not to expectation especially with such a high cost. Many amenities like the elevators seemed outdated and improperly maintained. The TV in my room had a giant crack down the middle of the screen and the bathroom was not the most clean environment.

Hotel was incredible

The sheets had brown spots on them, there was gum in the carpet (not hard), and someone’s toothbrush was left on the floor of the bathroom. I was totally disgusted by the uncleanliness of the room. I called the front desk and moved rooms around 2-3am. It was a complete inconvenience. They did not do enough to make this incident right either because I booked on Expedia (via 3rd party).

No ventilation in the bathroom and the light was blinking in the bathroom. Some of the staff are very fluent in serving but some are not but attitude was good.

Wonderful experience in the Sheraton all the staff are so pleasant and professional.

Everything was great other than the extra fees (resort fees + parking fees)

~ We asked for early check in at 11am, which was $50 extra. Not the worst. - There was also an extra $29 resort fee per day that we were charged at checkout. - We were also told we had a $20 per day credit to use at the restaurants. When I asked how it worked they told me that it will be credited on our hotel bill when we list the room #. However, this did not happen and when I asked, the same person I checked in with said he didn’t see any transactions showing we are at the restaurant. I offered to show my credit card app, but he said that will not work. Not a huge deal, but it would have been nice to have the hotel clearly communicate how these options/fees work.

Was very happy with my stay at the Sheraton Dallas. Easy check-in. The room was spacious and comfortable and well equipped. The hotel gym is probably the best I’ve ever seen. It’s equivalent to a private gym.

The staff was unhelpful and very condescending.

We only stayed one night but the room was very clean and comfortable. Great view of the city and a comfortable bed. The staff was helpful and friendly. The restaurant and bar were a bit pricey but the the room was affordable. The breakfast buffet was decent. Parking was in the garage across the street and $36 which is pretty standard for bigger city hotels. Would stay here again.

Room was clean , staffs are so kind.

Everything went smoothly! Easy check in and check out! Clean and great amenities!

Everything was great

Overall great hotel just did not like the surprise charge.

Clean room, quiet, friendly staff and great cocktails in the sports bar.

Loved the standard room for a quick 1 night stay. Would recommend booking a bigger room if sharing with another guest due to limited space in the bathroom. Great restaurants and convenience store on the ground floor. Very close to nearby attractions. Can’t wait to come back!

Clean room

Clean room, friendly staff, great location

Enjoyed time and staff was great.

No complaints….one of my favorite hotels! Everything is simply so great about it.

Very nice hotel. Friendly staff very clean. Located downtown adjacent to many popular events and attractions. Only downside is parking.

The hotel is beautiful and has several shops and place to eat. Very convenient to downtown. The staff was very friendly.

Parking was easy | Centrally located | fun bar downstairs.

​My room was spacious, spotless, and incredibly comfortable—the fluffed pillows and attention to detail did not go unnoticed! Additionally, the convention hall was expansive and very well-maintained, making it a perfect venue for our event. The highlight, however, was the consistent outpouring of generosity and the smiling faces in every department. I truly look forward to staying here again!

The stay over all was great. Did have an issue with employees in the open market but the hotel did their best to make up for the issue

Room was missing

I enjoyed my stay and will be staying again soon.

Big hotel. Good vibes

Staff was very nice, very helpful and courteous. Restaurant was excellent; The $19 burger was outstanding! Well worth the price. Banquet services for convention dinner was good, as convention banquet dinners go, and again the help and service was kind and polite. I enjoyed mu stay.

Room was very clean!!

조용히고 깨끗하고 좋았습니다. 단 건물이 많이 흔들렸어요.

Limited parking but not bad. Elevators need to be updated.

The restaurant, bars, and coffee market were great! Staff were very friendly. The issue was with the hotel rooms. They lacks comfort and modern updates. Mattress was hard and squeaked. Very dated rooms/bathrooms. I could hear everything and everyone in the halls and smell my neighbor in the bathroom as my floor vent was open and unable to shut. The air conditioning fan doesn’t run all night so you can hear a pin drop. Basic channels. I expected more from a Sheridan.

Where do I even begin! Basically the hotel tried to double dip and charged me and took money from Expedia! Claiming Expedia cancelled my stay! Never ever again will I stay at this hotel

The staff was very nice. The lighting in the rooms was very poor. There was a light out in the bathroom.

The location and amenities are great but the reception staff are brusque and not helpful. The elevator system is confusing and the employees don’t even seem to understand it.

Great hotel with lots of restaurants

Parking was $30 a day and the elevator only work the 1st day had to take the stairs the next 2 days. Be aware they also charge $30 a day in destination fees . I could have stayed another day with all the extra fees.

Great! Easy check in and navigating. Great rooms and bathrooms

Good, clean, and comfortable room.

Poor property condition

Pretty clean, no issues.

I had read several reviews about how the hotel wasn't up to standards. We had no such experience. Everything was fantastic from check-in to check-out. Room was clean, up to date, and the cleaning ladies were great. I have no reason to give a rating other than 5 stars.

They were super friendly, and the hotel is beautiful.