Residence Inn By Marriott Dallas Park Central

moldy, musty rooms; breakfast was good though

Clean, spacious, and comfortable room; good variety at breakfast; helpful staff. There was a minor issue with one of the internal security doors, but the staff member on duty was able to address it. Would definitely stay there again.

Would not be first choice to stay again!

The hotel is very dated. The carpet didnt look clean throughout the entire property and it had a stale smell. Beds werent that comfortable. This brand use to be amazing and it seems like they just stopped maintaining and upgrading. We needed a two bedroom for one night. The price was reasonable but the quality has really gone down for Marriott Residence Inn.

As I previouslystated, our initial room smelled pf mildew and the bathroom did not look clean which leads me to think they never cleaned it. The second room we moved into did not smell much better which makes me think this is a regular feature. It was cleaner in the bathroom. Some of the doors did not work.

Would stay again, clean, helpful staff, good location for my purpose.

That the soap containers in shower were empty.

That the soap containers in shower were empty.

Loved my stay here. I loved having the little kitchen right there. The bed was comfortable. The room was clean. The breakfast was delicious and plentiful. The staff extremely helpful. My only issue was the elevator that makes a terrifying clunking sound along with a shudder as you go up to the 3rd floor. It clearly needs some attention as soon as possible.

A/C was a little noisy but overall it was very nice

Room was clean and big and useful, just really noisy. Probably next to the boiler room or mechanical room. The AC didn’t function, but it wasn’t hot that week so I didn’t need to change rooms. Breakfast was decent. Overall it was a great value.

The building is a little dated but the staff is amazing and the room was clean! Can’t beat that for the price!

Great location and wonderful staff, they were very friendly and helpful. The room needed some improvement, the ceiling above the shower was cracked. The floors seemed dingy. The table with the chairs was falling apart. There was a dog bone under the bed. The desk area needed to be wiped down. When we walked into the hallway the wallpaper is starting to come off the walls. It just seems that the facility needs some refreshing.

Great location and wonderful staff, they were very friendly and helpful. The room needed some improvement, the ceiling above the shower was cracked. The floors seemed dingy. The table with the chairs was falling apart. There was a dog bone under the bed. The desk area needed to be wiped down. When we walked into the hallway the wallpaper is starting to come off the walls. It just seems that the facility needs some refreshing.

Dirty, with a portable AC in the room and noisy with the building AC outside the widow that was extremely loud….. bad experience and Marriotts should do something about this one.

The air conditioner didn't worked

Very quiet. Good breakfast and friendly staff.

A/C was a little to loud

The facility felt dirty and not maintained. I couldn't even stay the night.

Pretty good breakfast. The lobby and hallways were very hot.

Staff person was friendly but the place is a dump and not maintained.

The room was clean and they provide breakfast

I will never return to this hotel again! I had the worst experience from the time I Checked in to the time I checked out. I would not recommend this location to anyone . I will never return again. I will never return to this hotel again! I had the worst experience from the time I Checked in to the time I checked out. I would not recommend this location to anyone . I will never return again. I also had to change rooms 3 times. The first room the refrigerator was extremely loud when running. The second room the ac was not working .

I will never return to this hotel again! I had the worst experience from the time I Checked in to the time I checked out. I would not recommend this location to anyone . I will never return again. I will never return to this hotel again! I had the worst experience from the time I Checked in to the time I checked out. I would not recommend this location to anyone . I will never return again. I also had to change rooms 3 times. The first room the refrigerator was extremely loud when running. The second room the ac was not working .

When I stay at a hotel, I don’t require the staff to come and clean my room as I have my own cleaning products and I upkeep the room, but whenever I felt that I needed something

Desayuno bueno y con variedad, cuarto limpio y muy amplio

Lindo lugar y cómodo , la atención muy cordial

The staff was very nice and helpful, but the carpeting in the floor was wet and nasty, the halls and common areas were very dated. And that was the smallest fitness center I have ever seen.

Pool

Pool

I had to cancel my reservation due to illness. The property would not consent to a refund. I think they should have refunded my money due to illness!

Nice and quiet. My room had a very bad bleach smell. It cause headaches daily and made it difficult to sleep.

Nice and quiet. My room had a very bad bleach smell. It cause headaches daily and made it difficult to sleep.

The room was larger than we thought. The property is very nice, and breakfast was very good.

The security. Felt my family was safe. Breakfast was great. Many options. No vent in bathrooms. Pillows weren't great. No bags in trash cans.

The security. Felt my family was safe. Breakfast was great. Many options. No vent in bathrooms. Pillows weren't great. No bags in trash cans.

Everything was good had no problem

Nice place, clean around the complex, NO noises from neighbors ❤️, and lovely delicious breakfast to our service. I like to walk with socks, but turned dark brown. The carpet was dirty and a strong smelly bad odor, and the bed was so hard and no comfy. The company need to improve and take action in taking care this issue. I will consider this for next choices before booking again.

Cost Smell in room. Mildew mixed with BO

Cost Smell in room. Mildew mixed with BO

Nice place, clean around the complex, NO noises from neighbors ❤️, and lovely delicious breakfast to our service. I like to walk with socks, but turned dark brown. The carpet was dirty and a strong smelly bad odor, and the bed was so hard and no comfy. The company need to improve and take action in taking care this issue. I will consider this for next choices before booking again.

A lot of details showing age- drooling exterior condensers, door paint, panels missing veneer in elevator. Pay for parking - I missed that one- $6/day. Security people walk the site. Easy access to interstate, but surrounded by parking garages. Had to ask for hair dryer 3 times over 2 days. Breakfast ok and staff there kept things in good shape. Never again.

Room was clean and spacious. Breakfast was good

The room was dusty on some surfaces as well as the curtains and there were no towels upon check-in. I was asked to go to the front desk to pick up towels rather than them bringing them to my room. There was a separate daily charge for parking which just felt like a nickel and dime tactic.

Stay was horrible i arrived at the property at 7 pm and was not able to check in until after 8 pm! Due to expedia not sending over the virtual payment card and going through multiple agents to get situation taken care of all agents were not only rude to me but also to the lady at the front desk! The front desk agent tried to be as helpful as possible though. But more issues occurred once i was in room, the room was not properly clean nor did the room bot have pots or pans as stated aswell as the pull out couch had bed bugs!!!! I checked out shortly after horrible horrible horrible! I understand the propert isnt a 5 star hotel but come on BED BUGS VERY UNACCEPTABLE!

Great

The hotel was clean and quiet. The location was in a central area. The free breakfast had a lot of variety and was a good addition.

The hotel was clean and quiet. The location was in a central area. The free breakfast had a lot of variety and was a good addition.

The room (one bedroom suite) was spacious and clean. The staff was super friendly and helpful. The bed was extremely stiff and uncomfortable. They charged 15$ per day to park your car (I must’ve missed that when I booked).

After reading all the reviews I was confident I'd chosen a great hotel. Outside was beautiful and clean. Our room was big but after inspection we found mold on the shower curtain and blood on the sheets. While in the middle of a shower the handle randomly fell. Honestly don't trust the reviews praising this place.

Everything was great as expected. Only thing i would change is having to pay for parking when you're already paying for a room?

Enjoyed my stay for the week even left my trailer while I ran thru town in the gated parking lot with no problems

Room was clean and staff was great!

Everything was good except the room key card didn't work a few times.

I like the size of the room the fact that it has a kitchenette with all the amenities. There's a great breakfast. The staff is wonderful ...a great place when I have to spend a week

Great sized room, would be happy living in it.

After many continuing years of visits, still excellent in all aspects

The check-in was horrible. The representative didn't listen, she was not clear and she charged my card an additional $340 after I told her my room was already paid for. She was very argumentative and not pleasant. She then sent me to room a room and said it was in one place

Spacious room with all the needed amenities.

Welcoming employees, clean and tight rooms. Great breakfast variety and great location off the highway!

Room was clean

The very best part of our stay was the staff! Every single person was helpful and courteous! The property is dated and our suite was beat up. The couch was horrible. Door looked like it had seen a crow bar and kitchen cabinets were bad. The place needed to be dusted. Its a great location for medical stuff but just needs some work.

Location was great in terms of what we were doing. Noise from nearby roadways was a little loud. Hotel could use some updating but it served our purposes very well for the weekend.

The room was very comfortable and the water was hot and not lukewarm and the food was delicious.

Gated hotel

The person at the front desk should have told me that the maintenance person hadn’t even come into work yet! All 3 days we kept having to have our 3 rooms key cards reprogrammed because they stopped working T

It is a bit dated…but is a nice place for the price.

Everything was good.

Wonderful weekend getaway to celebrate Tiki in Dallas! Thank you for a wonderful day!

Room is not clean, dirty glass in cabinet. Slight odor...

Kind and efficient checkin staff with coffee available in the Lobby. However, the room was stuffy and musty.

Upon arriving we got into the building and it smelled horrible. It was a mixture of marijuana and moldy wet carpet. Then the room had no air conditioning besides the window units in the rooms and the living room was warm. The windows were not secured and opened because they were unable to be locked due to window unit hose. This did not leave us feeling secure went we laid down. The showers were horrendous. One had the shower curtain barely even on and the other looked as if it was going to fall in on you. The bathroom door in one bedroom had the door broken and so you would get stuck in the bathroom due to the door coming apart. Its been screwed together but still gets stuck. I unfortunately ended up stepping on one of these screws. Also, one of the bedroom doors was the same and wouldnt close or lock. All in all the stay was unrecommendable. I expected more from Marriott and was very disappointed.

When we entered our first room we realized the tv in the living area didn't work. Also, a large ball of hair was on the floor. The receptionist came to room to try and fix TV. She was so nice and sweet, she even picked up the hair from the carpet. After speaking to her manager we were moved to a larger two bedroom. We had a pleasant quiet night and enjoyed our stay. Also, the breakfast was wonderful, probably best from a hotel stay. Will stay again

They charged me extra money for parking when it was already paid.

Everything was amazing !!!!

We stayed in a 2 bedroom unit, and the next day, I came to ask if there was a chance we can change up the mattress…it was old and dingy (there was a very hallow spot) I woke up the next day with a horrible back pain…She told me that she will see what she can do but never got back with us after our four night stay…in our first night we asked if the grill can be used/turned on, the same lady said she doesn't know how it works and that the maintenance crew leaves at 3pm - we’d have to wait the next day. At check out I asked if Bonvoy members at provided parking she said no and its because we booked through a third party. I would say that the cleaning staff is amazing! No matter how old the property is, its evident that they do an amazing job cleaning the room and the facility. Breakfast was amazing, lots of healthy options and the staff was quick to refill empty plates - kept the area extremely clean!

Always a good place to stay

This hotel is horrible inside my room it smelt like a ton of wet musky towels and the shower controls were really hard to get to work and stay at a comfortable temperature.

Everything was perfect

Cancelled my reservation without informing Expedia or myself. Already checked in online during day time. Arrived at 11:30 pm and found no room. Office claimed overbooked and cancelled mine?! Expedia Spent three hours to find another hotel 10 miles for me. What happened to this hotel and management or staff?

Wonderful staff and clean rooms. Great parking and delicious breakfast.

Enjoyable free breakfast.

Very nice place

Cancelled flight so hotel worked well

Our room was not cleaned properly there were stains on the pilows and beer cans under the couches and behind the chairs. Also the vents were very dusty and the front desk just said I’ll tell management.

Bed was very comfy!

Everyone was very nice and offered plenty of towels without us asking.

Nice and gated

Lots of homeless, security fencing is broke, beds are awful, musty smell, doors are always propped open to the outside.

We were checked into our room. Once we entered the room, we found 5 issues with the room. The next morning before leaving for the day, we reported the 5 issues that we couldn’t tolerate. The other issues we just accepted. When we returned to the hotel that night, the staff person who we reported the issues to did not resolve any of our problems. Nathen next morning we reported the issues to a different representative and she moved us to a new room. Once we took possession of the new room, we discovered that it had a very slow bathroom sink drain.

Went to Dallas Cowboys game had a good time

Nothing unique about it but it met my needs location wise

Staff very courteous, easy to check in. Water boiler was out so we only had slightly warm water for showering. Otherwise good stay.

On check in I told the person at the desk that I have a service dog. I have all the paperwork for him and he is not an emotional support dog. I ended up having to pay another $100 for him. I have stayed all over the country and NEVER had to pay that for him to be with me. The room was ok. Nothing to get excited about. Could have definitely been cleaned better but I made do. I will definitely NOT be returning to this location the next time I’m in Dallas.

Night 1: After unpacking everything, ( Fam 4 and 1 pug), we discovered the microwave shorted out while we were trying to use the vent hood for the stove. Called the front desk and due to limited staff were moved to another unit. Packed up everything, got to the new unit and discovered one of the bathroom sinks was clogged so bad that the debris and prior residence’s hair was grossly visible wrapped around sink stopper. But since the front desk said she is the only person present, Ok..not a problem. Night 2: After a long day, we got back to the unit and wanted to make the kids some dinner, looked in the cabinets and no frying pan. Called the front desk ( BTW can only call via cell phone because the room’s phone is disconnected/disabled) and again will call me back because no one available. After about an hour, no call back so we decided to get Asian takeout. Which was productive because I ended up using the chopsticks to unclog the sink because it was one of the reason why we rented a 2B/2B. At 3 am: the fire alarm went of and continued ringing for about 10 minutes and finally went off by itself Morning of day 3: at 9 ish am, fire alarm went off for about 5-6 minutes Night 3/Morning 4: alarm went off again at 5:14 am, called front desk, this time for over 15+ minutes , went off. Around 6:30am, Fire alarm went off again for about 3 mins, called front desk. More details but limited characters available

The oool area was great and nice to sit around while the kids swam. The lady at the desk was super helpful the morning of our departure. One of the families we went with left their 5 year old son’s shoes and shirt at the table. Some in our group said they saw them that morning but didn’t realize it was their’s. The lady at the front desk went way beyond my expectations looking in trash cans and then finally tracking down the cleaning crew who wound up having them and had not yet turned them into lost and found. Thank you Residence Inn! This will be our go to place to book when we come to Dallas with this large group. (we actually do this often!)

Our family of 4 (2 kids, 2 adults) stayed in a 2bedroom suite with kitchen. The hotel itself was decent and the staff was really friendly.The room however was out dated. It was clean and the beds were comfortable. The 2 bathrooms were an added bonus. We did have a kitchen but like I said it was outdated, but we managed. Close to a few restaurants. We did enjoy the gazebo outside our room to sit and relax. We wish the pool was opened, but it looked like it hadn't been serviced as no one was using it. Breakfast was your standard but they had different options daily, the option to fix breakfast burritos was really a nice touch. I would stay here again if I needed another 2bed/2ba combo. Overall it served our needs.

The staff was very friendly and attentive.

But, they let the pool turn green, and the car-gate was broken and open. Front desk staff were all great!

Loved it!

This place is in poor condition and in a very insecure area. Their pet deposit is egregious and they are taking advantage of customers with fees and parking costs. Complete to other hotels and you will notice significant higher charges. Unacceptable.

The room had no soap and body wash

Stay was nice staff friendly. However the sofa bed did not receive quality bedding. This was very disappointing.

The few staff menbers were very friendly and eager for the upgraded facility! Basic breakfast buffet included. Mattress on the pull out couch was uniquely uncomfortable. You could feel every spring. If you need the extra bed, (and aren’t too big) leave the cushions on the couch, put sheets on them and sleep on the pretty comfy cushions.

It’s a place like Home. The managers on duty are always making sure All costumers are well taken care off!

Cool

Too far from breakfast area. Our area smelled like weed. I think it was for customers with dogs. AC was very noisy.

Nice staff, very clean room & property. Lobby coffee and full breakast at reasonable room rate.

I wouldn’t stay there again.

I was told I had to pay extra to check in before 11 AM and I was in town for business. So I could not wait until 11 to check in. When I did pay the extra money to check in, the employee did not give me back my drivers license, and I did not notice, because I was handed several things. When I got back to the hotel, after concluding my business at 4 o’clock, the room phone rang, and I was informed that my ID was at the front desk. Had I been stopped by the police for any reason I would’ve not been able to provide ID. The overall condition of the building was slightly rundown and the bathroom was sorely in need of an update.

Paying to Park - Pathetic! This is a hotel on a freeway not in a central downtown or resort area. Charging extra for parking is a blatant money grab and not something I have seen before in an outlying location.

When did you have to pay to park at Residence Inn

The facilty was ok. Staff was very friendly but we had 3 false alarms going on in early morning including my room at 5 am. We were not offered sny compensation.

The could be better: no lotion provided. Small living area furniture. Dated furniture.

Good hot breakfast

The front desk and cleaning service were great. The hotel itself is dated. The HVAC unit is so loud I needed to cool the room down and turn it off to sleep.

Bathroom floors were not clean and neither of my doors would close (to my bathroom and bedroom) Tried to get towels every day but it was difficult getting someone to bring any...had to go to the front desk to get them.

Reserved my room and they wanted a deposit but the 3 forms of payment they wouldn’t accept. 2 different cards and cash. It was a 50$ deposit. I even told them they could keep the cash. Needless to say I didn’t get my room. 3 days later and of course I’m waiting on the money to hit my account. Which I knew. So I Diane even have the 150$ I paid for the room to go and secure my next room. Worst night ever. And the receptionist even looked suprised when it checked me in with out the card on file. Wouldn’t accept 50$ cash but called her manager to figure out how to check me out and put me on the streets smh. Trash service

Nice an clean nice room set up with cups pots an pans real homey feel.

Front desk lady said we needed to go to the second floor, our room was 112, Texas education at it's finest. Maybe you should stop banning books and start reading