Residence Inn by Marriott Dallas Downtown

The staff wax all very friendly and helpful. We did not have hot water o e morning and bound not get the tepm in our room to cool down. I talked to a ge Glenna ai the check-in desk. He was very kind and apologetic. Ge tons e they would credit some points to my account, which they did.

Very clean and the staff was excellent

Breakfast was awesome. The bar maid was very friendly and helpful.

Staff were very polite & helpful. Room was very big. Beds were very comfortable. Great location. WiFi was patchy. Breakfast could be better

Most amazing experience we have had in awhile We travel often and this was our anniversary. Definitely staying here again.

Air conditioning was horrible and their valet parking over charged me!

Check-in was fairly easy, room was comfortable, some signs of stains on couch, but nothing fresh or unwashed it appears. Shower was good, breakfast was ample quantity and variety. The parking arrangement leaves much to be desired. The hotel itself does not offer parking, it is covered by a third party service, however now you have information processing through 2 separate systems for the same stay and duration. At 50 dollars a night for parking, plus tax and fees, this drives up the average cost per night per stay. The valet service needs your hotel reservation information to process your stay, but you do not get a discount. In the interest of information protection and privacy, there is no convenience to this arrangement. Also had to wait up to 45 minutes for vehicle retrieval through their automated system, which doesn't match the hefty price tag, even if it is in the Dallas area with no street level parking and limited options. I suggest the hotel do some sort of validation for parking, because the price point will deter any hope of future reservations at this location. And, the amount of homeless persons in the area, another detracter. Extremely hot during the day, and there were homeless laying on the sidewalk across from the hotel, and one passed out in a wheelchair right next to the hotel itself. The entire area was filled with many homeless, and they used the plazas 2, 3 blocks away to seek refuge from the heat, the sun, and to rest.

Superb

Exceptional

We had a great stay. We stayed one night and found that the valet was easy to use, and our room was clean with a properly functioning air conditioner. The breakfast was great, and had all the main staples one could ask for. All staff were friendly and helpful.

Everything about our stay was wonderful and the front desk employees were so sweet. Really enjoyed our stay!

Room was clean Paid 200.00 for a room with no ac and they wouldn't fix it or switch rooms.

The hotel was clean and beautiful.Staff were very friendly as well. Wallet brought my car back smelling like weed. There are 3 hotels in one place so ot was confusing on what door to enter. This hotel you had to go inside another hotel and go to the 2nd floor.

Excellent déjeuner, bien situé

The staff was very kind. We definitely took advantage of the complimentary breakfast. The hotel was very quiet. The suites were spacious and clean. Loved that we had a small kitchen. I appreciated having a walk in shower, but it was more difficult to bathe small children. The indoor pool facility was very clean. Parking is via valet service only. The valets were awesome, but definitely increases the parking costs of your stay.

Very clean and comfortable at a great location. Nothing.

Very good

I wish I had a better experience but other than the location to where I needed to be, this hotel wasn't good. I showed up at 3 to check in, but my room wasn't ready. The room wasn't even what I chose. So I got 2 rooms next to each other for a family of five because we needed to get ready for our event. For both rooms the TV remotes didn't work and the floors were sticky. We didn't valet park because the lot next to hotel was cheaper and quicker. Of course our window gets busted out by criminals who find nothing. But we now have to replace it before driving back home to avoid an open window for our 5 hour drive back home. We will not be staying here again. If you have to stay here, valet if you have the time and $$$

Exceptional

Superb

Excelente ubicación y la habitación siempre estaba limpia

Staff was amazing and super helpful. Great location.

They failed to mention breakfast time so we went by the massice sign in the elevator that indicated breakfast was until eleven. Without any indication of it, the sign was for another hotel that shares elevators. We ended up having to eat breakfast for six outside the hotel. In my tab they owe me $100 for breakfast.

Bonito lugar para quedarse y muy céntrico

Only stayed one night but got a nice 20th floor room. We enjoyed the breakfast but selection is somewhat limited than other hotels. The breakfast and lobby area is large and a pleasant place to spend time as we did before heading out to the airport. We even got to use the gym, relatively small but nicely laid out and we were by ourselves anyway. I wish I had spent more time in the pool. It is actually a nice pool but just not for laps.

Exceptional

Exceptional

Parking on the street is $3 for 2 hours, there's a parking lot behind hotel $10 - $15 for 12 hours at a time through the same apply for street parking. Street parking is free after 6 until 7am. Outside smells like GMO weed. Breakfast was great, staff was friendly. Wifi is tricky to connect laptop to, staff didn't know how to either. Overall I was still satisfied with my stay

Great

It’s got a great location to walk to places downtown! Very clean and the staff is friendly and welcoming!

It’s got a great location to walk to places downtown! Very clean and the staff is friendly and welcoming!

The staff was very friendly and accommodating.

The staff was very friendly and accommodating.

Everything is good,just the valet parking is like $60 per night and it’s a little tricky because the comercial street is really busy. Other then that we love the breakfast and room and of curse the view to the city ?

Everything is good,just the valet parking is like $60 per night and it’s a little tricky because the comercial street is really busy. Other then that we love the breakfast and room and of curse the view to the city

Property was good for location to the places I was going…

Exceptional

I wish this facility had a better gym and swimming pool but in the end it was fantastic.

Breakfast was good. Bathroom door was making noise. Overall average room but location of property was very good

Room wasn't as clean door from kitchen cabinets was broken a huge nasty stain on bed and curtains

Great breakfast and huge hotel. The room was really big and comfortable. Ubication was perfect They charged us the stay twice. The first through booking and the second when we were paying the deposit. They told us that this should be solutioned within a few days, but more than 15 days later we are still waiting for the refund

amazing

Very comfortable beds, large rooms. Housekeeping everyday

I really liked the hosting and it met all expectations Two things it’s no good. 1st the blackout curtains do not completely seal the window and in the morning a lot of sun enters through the cracks and the second thing is that the shower water is weak.

Clean and good views

The only draw back was the hallway leading to our room smelled like sewage

Friendly staff

Yes

Parking is done by a 3rd party company for both properties and is valet only. Valet crew was great helped out in the tight area that isvthe front of the hotel. Breakfast was the usual fare eggs toast waffles cereals and such. Did have bacon and that was a plus also didnt have to pay extra for it so that was a nice surprise.

I had a great experience. Only thing need new irons none of them worked appropriately

Great place

Great location. Valet parking team is wonderful.

For the venue we were going to, everything was real close for comfort.

Good aparthotel

Thanks to all at the hotel for a fantastic stay in Dallas! Have absolutely no complaints. Beautiful room, clean, welcoming. Staff all extremely helpful. Fantastic location with some lovely restaurants nearby. 10/10

We truly enjoyed our stay here! The staff were all very friendly and our room was immaculate and very spacious. The breakfast was delicious with lots of choices, and both mornings we ate the buffet there were some slightly different choices. My kids enjoyed the pool too!

My only issue is that we booked a room to accommodate 4 people; 2 beds and a sofa bed, only to arrive and be given a handicapped king room that most certainly did not fit my family. It was my first time staying at a Marriott property and I won't say it will be my last, but the experience didn't live up to the hype from my friends.

The stay was great. The room was good, great to have breakfast included, the staff was kind. We did have a weird encounter with a front desk staff, but everyone else was warm and friendly. I would stay again.

The room was great, but the hot water in the shower would not get hot.

Room was spotless and great service. The one thing that should have been mentioned in the flyer brochure given at check in was that breakfast was on the 2nd floor, having the AC HOTEL Breakfast mentioned was confusing

Very nice room. Had a suite with a living room and kitchen. Didn’t cook at all during the trip but having the plates, utensils, fridge and microwave was nice to have. Room was clean. Closing breakfast at 9 or 9:30 seems early to me. I don’t want to have to wake up early on vacation just to get breakfast so we only had breakfast at the hotel once. Nice hotel though. Close to everything downtown. Lots of places to walk to in the area.

Valet took forever to get our car, we were tired, decided to park in the surface lot next to the hotel, could clearly see my truck from my room, and we were broken into around 4 am. I understand that it is outside of the property but waiting so long for someone to take our truck at 11 at night when you’re paying $50 for valet seemed crazy.

Clean room, good breakfast, nice pool, good sevice, and great location. I will return.

Staff was most helpful, spacious room.

Excellent

Breakfast was a nice spread, your typical hotel breakfast but it was nice it was offered for free, the room i stayed in was a studio it was big enough you really don’t need a suite a studio will make your jaw go WOW! I was definitely impressed the size, cleanliness as well as the view and bed were comfortable I’ll definitely be staying again!

Pleasant staff, clean room, no issues with AC, great breakfast variety

The front desk staff was really helpful. They were able to accommodate a last minute request and the room was clean, quiet and comfortable.

Everything was good

All perfect except breakfast close to earlier on the week

Loved the hotel, super clean, delicious breakfast and great staff

Staff was courteous

The heat didn't work right even after they came and fixed it. That is my only complaint

Location was perfect on Commerce Street. We were able to walk to Reunion Tower, The Sixth Floor Museum, and lots of nearby restaurants. The rooms were clean and breakfast was convient. I just wish that they served breakfast until 10:00 AM as I live on the West Coast so have a tough time getting up for breakfast by 7:00 AM.

Lovely stay

The room was in immaculate condition. Staff was friendly

Hotel itself is great, room was massive! Very clean with everything we needed for our stay. Breakfast was excellent with a variety of cooked food options including oatmeal and continental options. You could even make your own waffles or have bagels. Fresh fruit and yogurt available too. Staff were friendly and helpful. Would highly recommend this hotel!!

Yes. Very nice. Good service

Great staff!

Great location and amazing staff

Staff were very helpful, especially Scott at reception and the valet team were very friendly Rooms could do with an update- the water pressure wasn't great and sputtered at times Location was a bit off putting as a lot of homeless in the neighbouring streets

Room is always spotless, staff is always exceptional!

Location

The hotel was clean,the staff was nice and very helpful. The breakfast was hot and fresh. Parking was easy and we felt safe the entire time

The staff was awesome! The room had a kitchen, dining table, couch and king size bed! Loved it!!

We had a suite, which is quite big. Breakfast is pretty good too . Front desk staff are friendly. However, a few of area should be addressed: bathroom should have some places to hang towels. Parking is very expensive (only valet parking was offered, but no self parking option)

Good hotel!

Very generous and detailed.

Clean room, kind staff, no parking but some near by

Everything was clean in the hotel.

Amazing staff!

Would stay again

Breakfast was included for us. Good variety of options. Hot and cold. Happy to recommend this hotel in the downtown area.

Stay was great. Breakfast was good every morning. Walkable to our event and dining. Lots of dining options around, all great food.

Horrible. I got my stuff stolen from my hotel room the first night.

Welcoming front desk, comfortable beds and very good breakfast.

Very nice and clean hotel, everything on walking distance around

My stay went well hotel is in a nice location

I had a great stay, friendly staff, good room, comfortable bed and parking was easy.

Room was large with a small kitchen which was very a benefit as the food in most places in America was not good. Staff were all quite friendly and helpful even got a late check out for free. Breakfast was ok better than most places, however they didn't offer a sugar free muesli (all cereals were loaded with sugar.

Our overall stay was great. However, the atmosphere and surrounding areas were a bit much. The nightlife around the hotel was wild, loud, and had all the outside/lobby entrances of hotel smelling like marijuana. The area/location was honestly not what I was expecting. The homeless population downtown seems to be a problem as well. Now to actually Hotel/Service I can say was on point. The rooms were very clean and overall 10/10. However due to all the stuff mentioned I wouldn’t book again or recommend. Also keep in mind that this Hotel is also connected to 2 other hotels all in one. Making parking limited and Hotel Portion divided by three different hotels.

Our stay was nice. For the most part front desk was nice and friendly. Our last day we went down to have breakfast and asked the front desk if breakfast is still available. unfortunately we were 10mins past the serving time which was fine, but as we were sitting down having coffee, the lady at the front desk escorted a man to the closed breakfast area to grab some food. Never did she ask if we would like to grab some food. My thoughts are if the kitchen is closed, then it should be closed for all. Smh...

Such a great stay. Great staff. Staff was so friendly. I will definitely return when in Dallas

Within easy walking distance to plenty of places.

It was a pleasure staying at the Residence Inn Dallas Downtown. Their entrance might be a bit. Confusing because it’s right next to two other properties but other than that the experience was spectacular. I requested two beds and got them. Rooms were clean when I got in. It’s quiet even though the property is downtown. I never got the chance to walk outside at night but during day time walking to the DART felt pretty safe. Breakfast was great. They do have limited number of laundry machines but is open 24 hrs. Stay here, you won’t regret it. Staff were amazing too although I really didn’t have that much interaction with them.

I love the staff, the hotel was awesome!! Although the pool was closed , the staff informed us immediately and offer other options!! I love have attentive they were! Definitely would like to visit again!! It was for my daughters 12th birthday!!

it's walking distance in everything!

First time staying there and I would definitely come back every time I come back!

Good facilities. Comfortable rooms but unsafe. Our room was robbed.

Clean

Room wasn’t clean, but the cleaning and housekeeping is

Decent, but just kind of dated and dark.

Our bed was low to the ground. Lighting in bathroom dim. No trash can in bathroom.

Excellent location, attentive staff, decent room, fast valet.

The kitchen has enough material to cook decently. The only downside was the cleaning service that ranged from excellent to very average depending on the days.

This property was clean right in the middle of downtown. I’d stay there again.

We had a great stay and the breakfast was good!

I liked it was walking distance to convention center. Very busy street. Young adult seem to be attracted to the hotel on weekends.

I like this hotel the front desk staff was very polite, friendly and funny.

But, PARKING is a terrible issue.