Residence Inn by Marriott Dallas Addison/Quorum Drive

Staff unusually bad lately. Calls about A/C and garbage disposal leaks were ignored for days, half fixed, then finally fixed. Had to repeatedly request over several days for set of towels/ linens to get anything. Breakfast ran out the last couple days. Yesterday no coffee, no eggs, no oatmeal, no biscuits, no pastries. Kitchen staff rudest of any place I've ever been. Coffee runs out several times per week. Staff gossips about guests in the open.

Good experience overall but be aware the hotel adds $14 for parking!! (Which was a little strange because it is not in a downtown and parking seemed plentiful.) Breakfast was included.

Overall stay was good. Water stains on ceiling on one of the rooms

I absolutely love this hotel, and have stayed a number of times. The breakfast is fantastic every time, and I love that the pool and hot tub are cleaned daily and open year round. The staff here are exceptional, from the always helpful front desk to the pride that the breakfast chef takes in preparing a great meal to start the day.

Rooms were clean, staff very helpful and courteous, didn’t take advantage of breakfast this time, plenty of other places that were a lot better selection, but overall excellent hotel with suites

Spacious room, excellent amenities within the room and one of the best breakfasts included.

Wasn’t told about parking fee. A parking fee to stay in a flat parking lot no where near downtown in a risky area is not ok. Charging the card without being told is worse.

Everything was great. Only used were mattesses and pillows. As well as noise issues. But I wouldn’t expect complete silence at motel. Good spot though

TIENE CARGOS OCULTOS

Definitely will be putting this on my go to trip to Dallas !

good hotel. Antiqued Internet and tvs. Breakfast was okay as well but they should really upgrade those little tvs

The room was clean. Front desk staff was friendly and quick. The building itself is old and cheap construction (thin walls), but there isn't much anyone can do about that. Other than that it was great. Well stocked with dishes and towels. Bed was undersized, probably a double instead of queen but super comfortable. I overslept. I would stay there again.

Great stay as always. Nice rooms and helpful staff.

Large space and very clean Building needs to be updated. Looks old.

Breakfast was good, hot tub and pool were enjoyable. Room was a little out dated.

The property was a little run down. The bed, and kitchen were great, but you could tell there had a lot of wear and tear on the other furniture, bathroom, and walls.

The longer that I stay here the more I like it. The property is very well maintained. The staff is very responsive. There are green spaces around where I can walk my dogs. There are places to eat within walking distance.

Good hotel, check in staff were not overly friendly. Property is certainly not new, but it's well maintained and was good value.

Room was very clean and the breakfast was awesome.

Stayed 3 nights. Did not clean room once. Stated this on arrival. Towels changed after second day. Pieces of paper everywhere as though they don't vacuum. Breakfast was the very same every day.

Great staff. Rooms could use some maintenance. Overall great experience on this property.

Property is older. Rooms are dated and walls are thin

Not horrible for the price!

The ac didn't cool below 74 was hot at night

Las habitaciones tienen todo lo que uno necesita pero deja mucho que desear el estado de los muebles, puertas, closets y limpieza. El desayuno bueno. Personal muy amable.

The staff were courteous and helpful. The pool was clean, and the hot tub operational despite the heat. It ran the jets without the heater, which I very much appreciated. I also really enjoy the quality of the complimentary breakfast. For these reasons, I have stayed with my family at this property multiple times, and highly recommend it to others.

The room wasn't ready until about an hour after check in. That was really the only mishap. Breakfast was good, room was nice.

The hotel was exceptionally clean, spacious, and very comfortable. Staff was very helpful and nice. The full kitchen had everything we could possibly need, and the air conditioning worked extremely well, which was especially important during such a hot weekend in Dallas! There are also plenty of restaurants and shopping options conveniently located nearby. This hotel is an outstanding value, and we would absolutely stay here again. I highly recommend it to anyone looking for a clean, comfortable, and spacious place to stay without paying an outrageous price!

Good

Housekeeping was inconsistent. Coffee supplies in the room were not replenished for two or three days. In addition, the water can in the cafeteria was empty and had not been refilled. When I approached the front desk in the evening to ask for water, my request was denied. Since the cafeteria water had not been replenished, I expected the staff to show some understanding and help with such a basic guest need. There was also an issue with the bathtub drain, which was not working properly. I had to call maintenance to have it fixed. The most disappointing part was my interaction with the front-desk staff member. She was rude and showed very little empathy or willingness to help. Even if there are specific hotel policies, I believe guest concerns should always be handled professionally and courteously. As a Marriott Bonvoy Gold Elite member, I was not expecting special treatment, but I did expect the level of hospitality, cleanliness, and customer service normally associated with Marriott. I hope management addresses the housekeeping issues and provides additional customer-service training to the front-desk team.

Decent breakfast in the a.m. staff are cool & the rooms are clean might need to clean out the air ducts other than that it’s good

I sneezed during my entire stay so the room/sheets were dusty. Housekeeping never entered the room during the 5 day stay. The kitchenette and bathroom sinks were clogged and not draining (maintenance resolved on day 3). The dishwasher didn't work and held dirty water in the bottom and was never fixed. On top of all that, I was supposed to be charged $100 for incidentals, but was charged $100 plus an additional $80 with no explanation as to why. Still waiting to see if I'll be refunded the $180 since nothing was charged to my room. Terrible.

Very helpful front desk, courteous, professional

The check-in was a bit delayed due to room availability unlike past stays at this property which it was always ontime. We eventually were assigned a hearing accessible room ( room 341) to keep us waiting further. One concern was there was a constant odor of what smelled like the exhaust from one of the local restaurants in the room, primarily the bathroom, which might have been getting drawn from outside into the hvac. Also, the area just outside our room’s door smelled like cigar smoke(we are non-smokers). On the positive side, the property is location in an office area of Addison and felt very safe. It is close to many restaurants and entertainment venues like the Addison Improv. Overall, we would stay here again as we have had previous stays that were very good and view this most recent stay slight drop in experience quality.

Extremely pleasant stay, the rooms are well maintained

The room we selected was very roomy for 3 people. The tub looked a little unclean and there was a toilet leak that the cleaning people should have reported and had fixed before booking the room.

Todo bien

Great home like feeling. It’s located in a really nice area with everything you need within walking distance. Love it. I come every weekend unless it’s booked and I have to stay else where.

Good stay. The basketball court was very nice

The property was clean but a bit run down because of its age.

Everything was great. Breakfast was very good and RL made sure the breakfast was excellent he went over and beyond.

Location The swimming pool could benefit from some additional maintenance, and the rooms could use some updating, as they feel a bit dated. Considering the overall condition and age of the building and rooms, we felt the price was a little high. Some renovations and improvements would definitely make the experience feel more in line with the price.

Spacious and comfortable room. Decent breakfast. The front door lock was a bit wonky (kept locking while door was opened, but we were able to figure out how to work with it). It's an old property and the charge for parking, while low compared to other places, seemed a bit of a nickel and dime you tactic, but I guess that's how they all do it now. Near several places to eat and explore. Saw some people hanging out in the parking lot, which seemed a bit sketchy, but we had no issues with anyone. Overall I would stay here again for the comfort and space at a great price. But it isn't anything fancy. Great value for the price.

N/A

We appreciated the refrigerator and kitchenette in the large room with separate bedroom and bath. Very spacious rooms. Our first room had a stopped up sink and they kindly moved us to a better room. Breakfast was good.

Our room was quiet. Parking was adequate and close to the entry door. The shower had good pressure and temp control. The coffee in the breakfast area was good with ample half and half and various sweeteners. The area/neighborhood felt safe and was very close to many restaurants. We booked this property because we needed two separate bedrooms/bathrooms because our grandson was with us. The property was very run down and not well maintained. The air vent in one of the bedrooms was aimed towards the corner and directly into the drapery. It blocked the airflow and the drapery acted as an air filter and was covered in filth. Maintenance came and cleaned the dust and debri from the vent but it didn't help with airflow and the curtain was never changed or cleaned. It was pretty disgusting and the room didn't cool adequately. There was an overflowing trash bin right outside of our building entry door which smelled awful! It was never cleaned while we were there, emptied but not cleaned. The foul odor hung there the entire time. One evening we arrived around 9pm and went to the front desk "market" to get some bottled water. They were completely gone. The front desk attendant suggested we go to the 7-Eleven which was two blocks away. We went there to get water and were greeted by beggars at the front door. I cannot believe this is a "Marriott" property. It definitely lowers the brand quality.

I

All in all very nice. Staff was amazing rooms are great and location is wonderful. Definitely my go to spot to stay.

Spacious clean rooms. Quite environment. Good breakfast. Did not have a working room phone the whole time I was there although I notified management. I had to walk to reception or call with my mobile phone.

Nothing extremely rude staff at front desk Only burring hot water in bathroom. No AC in bed room in TX heat it was terrible!!!! Nothing extremely rude staff at front desk Only burring hot water in bathroom. No AC in bed room in TX heat it was terrible!!!!

N/A

Good breakfast Tub was questionable if truly clean. Sleeper sofa very uncomfortable even for a child and only gave one sheet to sleep on. had to ask for pillows and extra sheet/blanket.

Location was good . With wed had an extra day to use the pool We had no body was in the shower instead there was 2 shampoo bottles which my husband didnt know til into his shower . Was greatful the lady at the desk got housekeeping to come in and put one in in the 20 mints we were out so she took care of it promptly. Close to restaurants and shops Can't contact this hotel or use the phones to call the front desk their lines were down which driving 6 hours we didn't appreciate . No body soap was in the showers. Dryer missing parts Beds and pull out couch extremely uncomfortable some lamps didnt work I dont eat pork would be nice to have turkey sausage as well for thise of us who dont ear pork. Also no wifi on the building offered except for those with membership isnt great .

Great area very nice The only issue I had and I didn’t complain, was the refrigerator was making a lot of noise. Sounds like the bearings on the fan were going out.

Proximity to where we were going (walking distance to Addison Circle). I wish I did not have to say this, but doing so may save someone from a bad experience. So, it had a very different feel culturally speaking. I am used to Marriotts providing a level of service that is second to none. This time was very different. The staff was overwhelming of a particular culture and it came across from the first response I received to my joyful greeting (e.g. an unenthusiastic response with no eye contact). Then the response to my compliment about her FIFA shirt was even worse (e.g. I'm just wearing it because it was a way for me to not have to wear my uniform). No wifi password offered. No directions to the room provided. No mention of breakfast hours. Just an entitlement minded person expecting her employer and the patrons to give God thanks that she was even there. Based on the manager's convo with her it became apparent they are birds of the same feather. The room smelled of mold but based on how the previous two interactions (that I haven't even mentioned yet) had gone I decided to not waste any more time trying to receive anything that required even two or three keystrokes or a click of a mouse to resolve. Individuals that are allergic to work never seem to provide a pleasant experience. Every time I am forced to interact with such individuals, and they are everywhere thanks wokeness, it's like trying to enjoy your BBQ in a room full of flies. Again, sorry to have had to say it. And to that culture I just suggest "Do better" and I will see you in a different light.

Unfortunately, when we checked into are room the bedroom carpet was soaking wet. Considering that it was Friday evening the maintenance man could not be found. So, I place dry towels to absorb the water, Also, every time the AC unit would turn on it made a Loud noise. Like someone was kicking the door. So, in the middle of the night that was not very pleasant.

Pool was dirty and hot tub wasn't working

The pool and continental breakfast were highlights for us! Having a suite with kitchen also came in clutch. Staff was outstanding! There was a strong dog odor in the hallway outside our room.

The couch in my room was really worn and apartment needed updates.

Cleanliness Car broken Into lost over 1400.00 belongings . It seems this place have history of break ins , would not reccomend to stay here .. steer clear of this place

The location was really good. It was dirty, the room was really smelly and we could not control the A/C so it was hot the whole time in the room.

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This property is family and pet friendly we love this place and the staff is so nice and helpful makes you feel home away from home

the location elevator did not work well

Big room. Great breakfast. Friendly staff. Never found an ice machine. Found 2 toenails right when we walked it. Needs updated but honestly great for the price.

I wasn't able to stay there unfortunately. Wasted $125 for nothing. Made me sick

Nice for the most part, but my room had a sound from inside the wall that gave me a headache. It was relentless. I should have asked for a different room.

Exactly what we needed for a quick trip. Pool and hot tub were fun and everyone was so friendly!

Ritchie, front desk was very informative and helpful, and welcoming!

All the essentials and a great breakfast

Overall, this is an older property with a few rough spots due to age, but the staff was excellent, the breakfast was very good, it is well-located and I’d stay here again.

Awesome

It was as a very comfortable stay. Very quiet. The staff was very polite and kind. The only complaint if any, we didn’t know where to put our trash so we had to set outside. It sat for a few hours for pick up. Very minor issue.

Breakfast was excellent

I have stayed here twice now and enjoyed it, clean cheap hotel nothing fancy but good when you need a place to lay your head at night and close to everything Addison has to offer.

Staff in charge of the breakfast Buffett were fantastic. Made sure everything was well stocked and very pleasant.

The staff was very helpful

A great place to stay for the weekend or just to relax.

I enjoyed the breakfast 😋 unfortunately I didn't have an opportunity to try out the hot tub but I'm sure there will be a next time 🙂

My only complaint, besides the property appearance being dated, was the items left in the refrigerator from the previous guest.

Staff indifferent, cleaning not thorough, missed to place hand soap for 5 days

Breakfast ran short of food one day.

Parking fee not good hot water is an issue.

The area is a great location. The only complaint is the fee for parking.

Stay was okay, the facility is in need of an upgrade

The hot tub was hot but jets didn’t work. There was what appeared to be mold in the ac vents and dust blown on the ceiling above where the vent blew. The ac is very loud. Lots of highway noise. The bathtub wasn’t very clean. The hotel had a run down feel to it. The way the buildings are separated/laid out, we didn’t feel very safe in the hallways at night.

Clean room, nice staff, and a hot tub is always a plus.

Clean room great staff nice hot tub and pool

Rooms are dated , leaking A/C unit.

Nothing

Clean room, great breakfast

Parking is $13 per day which doesn't seem reasonable given that there are plenty of space and the area is not like downtown where it is tight for parking, not is it like gated or secure...

Condition of the room was poor. Many things were broken. Roof leaked and was previously patched. Air conditioning was extremely loud. Vents were very dirty. The bed and pillows were comfortable.

Staff were friendly and curtious. But the first room we went to had stopped up plumbing. Second room we stayed in we had to unplug yhe refrigerator because the ice make wouldn't shut up. And the bolt lock kept freezing up and we had issues locking and unlocking.

Old property needs to be updated. Basic amenities are lacking. Staff is not very friendly. Breakfast options are limited and hot items were not replenished promptly. Had to wait for food at breakfast when we were in a rush to get to a game.

Clean room. Comfy bed. Quiet.

Overall the hotel and room were very clean. Room just needs to be updated. The staff was amazing!

Consistently nice place. Clean, breakfast is good quality, friendly staff.

Was was clean and plenty of room, was nice room for 3 day stay

Yes

It was not clean-trash stacked up outside the door, elevator smelled like marijuana every time we were in it.

Room was dusty and dirty. It felt like a cave.

Everything was excellent

Good

Breakfast menu was good and enough variety. Shatese was busy keeping the food fresh. RL went above and beyond the call of duty for us.

There were a few homeless around and one blocked my path while I was trying to get inside my building. While there are many views on how to help them it does raise safety concerns.

Very clean. Good staff for support.

Nice room, good staff, very clean.

Clean room amenities good staff convenient location to a lot of things.

It was okay. At check in front door lady was not very helpful.

Great friendly staff! Marc was a 10/10 for service And the fresh cookies were great!

Not very helpful at check in. Seems the person was either sick or did not want to help.

Starting with check-in, Richie (?) couldn’t have been more pleasant, efficient, and professional. The same goes for the team serving breakfast. They were SO nice and accommodating. The room was large and comfortable with a well-equipped kitchen. Housekeeping was every other day and she was on top of her game. Highly recommend.

The service I will give 3 stars. The beds, 2 stars. The hotel need to add king size beds in some rooms.

Room was clean and quiet. There was no heat. Had an A/C unit in main room window. My wife was cold all noggt. We stay here many times a year. Will continue to. Staff is always great. We know things can happen

It was clean, a good location. The only downside...no king-size beds...it's time to make some changes.

Suite was spotless. Great check in and check out experience! Nearby restaurants and bars. The only hotel I’m booking when visiting Addison to enjoy the nightlife.

Great

Great

Dump