Quality Inn & Suites Dallas - Cityplace

I like the area and then location I'm starting to see roaches , I have been seeing them lately.

Breakfast was Just Waffles , Sink faucet was loose and sprayed water when it was turned on , Chest of drawers was missing one drawer and the worst was the Microwave it had a Glass plate that didn’t belong and it Vibrated when turned on didn’t heat up.. over all a very Disappointing stay we always stay at Quality Inns this one was not good ..

lets start with the towels were dirty, roaches in the room, sofa should be thrown away furniture is old stayed there 2 previous its was okay but this time it was not good!

Good

Coffee was excellent in the morning. The complimentary breakfast area was very warm even with the A/C blowing but it was fully stocked with continental style breakfast offerings. I would advise that this is an area being "gentrified" so if traveling for a longer period or with a family, do your due diligence. Make sure this is your vibe. In addition, Trader Joe's, CVS, and Sprouts within a short drive. Also comedy club, bars and restaurants nearby.

Great place to stay; convenient for the purpose we were in town, but the Wi-Fi is inconsistent, which can be frustrating when traveling. However, we've stayed here multiple times and always appreciate the hospitality we receive here.

It was not stated that a $100 deposit would be required once arrival, I saw roaches in the room it was fairly clear it says complimentary breakfast but was not able to get in the office to get breakfast someone had busted a whole watermelon on the stairs

Exceptional

Exceptional

The breakfast could use some improvement; it was fairly basic. Unfortunately, there wasn’t an open workout room available. On a positive note, the room itself was quite nice, and the bed was really comfortable.

Clean and friendly staff All good

Nohthing. The employs were very rude and they didnt solve my problem. Disgusting. Dont recomend. There is in side of this (Quallity in) is really good. Everything. All my experience were bad. The employers didnt solve my problems. i arrived a few minutes late because a delay on my flight and they didnt allowed to do check-in. Btw the reception was really dirty and messy

Everything. All my experience were bad. The employers didnt solve my problems. i arrived a few minutes late because a delay on my flight and they didnt allowed to do check-in. Btw the reception was really dirty and messy

Clean and friendly staff All good

The room was clean i felt safe the staff was kind id go again and stay there. Wish there was an ice machine

The room was clean i felt safe the staff was kind id go again and stay there. Wish there was an ice machine

Please add a few items on the breakfast menu. You are good.

Please add a few items on the breakfast menu. You are good.

Superb

Very good

That said, the $90 rate felt more like a $60 room. It was worn, felt a bit dirty, the furniture was dinged up, there was a large patched crack in the shower tile, and the old PTAC unit was loud and left the room feeling damp. The microwave didn't work, which was frustrating since I'd planned to reheat my lunch leftovers. I didn't bother reporting it because I was only staying one night. The biggest issue was seeing two roaches - one on the floor and one on the ceiling. That's unacceptable at any price. The "free breakfast" was also disappointing. Aside from a waffle maker, there were only a few muffins, a couple of yogurts, some unappealing fruit, and a pitcher of lukewarm orange drink. The website photos suggest hot breakfast items, but none were available. Also, be aware they place a $100 incidental hold that wasn't released back to my card for seven days. For a budget motel catering to budget-conscious travelers, tying up an extra $100 for a week seems excessive. I wasn't expecting luxury from a budget motel, but I did expect a clean, pest-free room and a breakfast that matched the advertising. If this is all your budget allows, it's fine for one night, just keep your expectations low.

There was mold in the restroom but the bed comfortable with cold AC and a nice pool. Felt safe

Exceptional

Location

Location

Older motel. Bathroom door needed repair a it wouldn't shut due to wood swell

Filthy, reeked of smoke, unbelievably rude management -

Filthy, reeked of smoke, unbelievably rude management -

Very good

Dirty, bad value in fact feel ripped off. Wasn’t told about an additional pet fee through booking dot com. Toilet didn’t work. Overall one of the worst hotels I’ve ever stayed at! It was dirty and the pool was green

Stained linens with holes. Smoke detector not properly installed. Bedroom lights not working.

Check-in was very slow, one person. No telephone service in the room. No iron in the room, had to walk to office to request, then wait 20-30 minutes for it. A $100.00 deposit is required however, no mention of that when booking. (If paid in cash, it's refundable on check-out, if by cc, 3-7 days before removing from cc. The room "inspected" as you are checking out, literally. One of our guest damaged the bed cover, she had to pay $50 immediately or the amount would be deducted from the $100 deposit. Breakfast: Waffles, cold bagels, apples, orange flavored water, fruit loops, corn flakes, milk, yoghurt and I don't know what else. I left.

More towels need to be in the rooms.

A fantastic stay! Great service from booking to checkout. This property was exactly as pictured, perfectly located on a well established area. It’s an incredible price for its value. I would definitely stay again!

Breakfast was not all that more less for kids but not really for adults

Water would not get hot in tub, had to take a cold shower. There was not enough towels.

No eggs or bacon or sausage very limited

Ok

Wasn't the best room they have but was one of the worst. Beds uncomfortable, curtain was broken and just hooked how ever, overall stay was a 3 out of 10.

The towles were filthy with oil stains, and the room smelt like people had been smoking in there before.

Omar and Kathy at the front desk were helpful in switching my room that I had an issue with. Some of their rooms are nicer and more well kept than others but could use some updates. The location is centrally located in Dallas and in close proximity to a few restaurants and gas stations. The property was really quiet during the week and quite busy on the weekend. The beds were comfortable. Not to bad for an inexpensive stay in Dallas.

Attendant would not let me check in early for less than $70. Breakfast was sad AF, grains n dairy products. Bedbug found at checkout.

The AC unit I had a water leak that spread around the room, soaking my shoes and the things I had left on the floor.

Room floor was completely filthy. Sheets were not only stained but also previously used.

When I arrived the parking lot was full of shady people drinking by their cars. When I went up to my second floor room, there was a very strong cleaning chemical smell that gave me a headache. Then around 4:50am there was someone tapping on my room window and door. I refused to open the door but couldn’t see anyone through the peep hole or window. This persisted for about 15 mins and then stopped. When I called the front office, nobody answered. It felt like someone was trying to get me to open the door, but I wouldn’t. I had payed for 2 nights through Expedia but checked out after only 1 night. I notified the staff about my experience and the guy told me I could leave but I would have to email the property owner to see if they would refund my second night. I emailed but got no response. Overall this was a terrible experience with very unhelpful staff. I don’t recommend staying here. It also felt very unsafe.

This is a location for clean comfort and convenience

Room was clean, toilet flushing was questionable, parking lot was full but free and accessible, breakfast was pretty much just waffles and cereal (ish). Good for night stay but not so much for breakfast. Fit our needs nicely.

Please be a person that books based on reviews. Do.. NOT.. stay here. Anytime I needed something there was never anyone at the front desk. We left our room multiple times because the smell was unbearable. Woke up one morning with an actual roach on me. Too bad you cant rate a room in the negative numbers.

Very nice stay. Room was very clean and not noisy in the area. Bed was super comfy. Will stay again. We had a quick overnight trip but next time hopefully we can enjoy our time in the area.

It is located close to stores and restaurants. The staff is very friendly and helpful. The beds are comfortable but, there was a small spot of mildew on a rack in the refrigerator and the floors were filthy. Looked like they hadn’t been swept when we first entered. The next day we could tell that housekeeping had swept and mopped the floor. There was a musky smell in the bathroom. We did not eat the free breakfast so I can’t comment on how that was. The parking lot was well lit. And I like that they had cameras at all angles of the property.

It was fair.

Pictures are very deceptive.

I ended up checking in later in the evening, and the gentleman that helped was very kind. But the room its self was in poor shape. The floors were visibly dirty, as if they hadn’t been mopped in several months. And the shower had dirty splatter marks in it. Other than cleanliness or stay was fine.

Room was clean

I killed two roaches in my room one was crawling on my headboard while I tried to sleep the other one was running across the floor I didn't even want to take my shoes off nice hotel but just needs a little more cleaning

I was checked in when I got there but then when I got to room the maid had just started cleaning so I had to wait 30 minutes out on the sidewalk. That whole time I got to stand there and watch to guys argue and threaten each other that had checked in ahead of me. The furniture is the old furniture that Best Western used years ago and they’ve just spray painted it and it was all scratched up. The love seat had really bad stains. The light over vanity wouldn’t turn off so had to sleep with the bright lights shining

Location was excellent but one think we didn't appreciate was housekeeping knocking at door at 10 then at 10:30 asking if we were ready i said what time is check out she says 11am i say ok we will leave the room at 11..we were being rush out We knew we needed to be out so no need to be push out. No need for it

It is a motel not a hotel.

The staff is awesome. Comfortable bed, but I guess it needs more sanitizing

The rooms are not well kept. The bath towels were dirty. The function buttons on the AC were broken. They have a roach problem. Electrical sockets would not hold plugs. They charge 50 dollars a day per pet. 100 deposit for thw initial day. Not worth the money at all

Easy access from the highway. Clean rooms. Quiet. Good access to SMU campus and surrounding restaurants.

Bugs in my room, staff was rude.

THERE WERE FREAKIN BABY ROACHES CRAWLING AROUND IN THE BATHROOM AND THERE WERE ALSO A FEW BUGS CRAWLING AROUND ON THE BATHROOM FLOOR..............IT WAS SO BAD WE ENDED UP LEAVING!!!!!!!! WE HAD TO GO STAY SOMEWHERE ELSE.

The staff was very kind and helpful.

Good service, perfect stop, near everything

Everything was good with my stay

Bed and pillows were comfy. First room we were in didn’t have microwave or fridge so we moved. Next room was better. Shower was good there was nowhere to put soap except on the floor…need to install a shelf. At night the traffic noise was very loud but remedied with earplugs. The staff wasn’t overly friendly and seemed put out when asked to re-stock breakfast items. The breakfast wasn’t like in the pictures.

Clean room

NEED MORE KINDS OF FOOD

Breakfast: only options were waffles and stale bread for toast. This facility did not have WiFi available in the rooms, WiFi was only available in the lobby. Staff in the lobby were slow, uninformed, and utterly unhelpful. The room had dust accumulated in corners, stains on the furniture and the linens were well past worn and in need of replacement. Even by cheap motel standards, this place was sub-par.

Had a roach infestation. Flooring coming up throughout. Tv remote missing back for batteries. Batteries fell out constantly. Tv and remote control were different brands, most functions didn’t control the proper function.

Bug

The parking area was not safe at night. The hotel did not allow for a late check out.

Ive stayed here before but its never been this bad. Checked in and found out they required a $100 cash preferred deposit. Dont recall their deposit being this much before. Was given my first room only to notice the door handle on the outside was barely attached. When i walked in, i immediately noticed ac wasnt on and didnt work. As i began to leave the room i noticed the door handle was bareky attached. When i went to front desk, attendant acted shocked when i told him the issues. So he gave me a new room. I didnt immediately check the room but i should have. I left to grab dinner first. When i returned, door handle was attached. Ac worked. Bedroom area looked clean. But when i walked into the restroom. There was a combination of live and dead roaches in the tub. And dead roaches around the base of the toilet. At that i just decided to leave and find accommodations elsewhere. Was not the mood to move personal stuff a third time. Did notice several patch works on the exterior ceiling in the walkways. So clearly they are fixing their leaks. But like they say. U pay for what u get. But even so i would not stay here for free.

Breakfast is just pieces of toast and little muffins. Our room smelled bad and the bath handle came off when I tried to shower. The room had no towels. We were moved to another room that reeked of cigarettes so they moved us to another room that was ok but the hair dryer did not work. Staff is kind.

We arrived early and at first, they were gonna make us wait three hours for a room, but then they offered us a smoking room immediately. We took the smoking room, for smoking room it was clean and fresher than usual. We did see a roach in the bathroom. Also the refrigerator at cool light or something in the bottom of it.

We were in the area for a conference and wanted to attend the state fair and didn't want to spend a lot on a room we just needed to sleep in for one night. Staff at check in were friendly, location okay but noisy and the room was okay. We had ants in the morning but overall, the place just needs to be cleaned. Cigarette butts all over the parking lot and in front of the rooms. The floors need to be cleaned in the rooms. It was only for one night and did the trick since we paid for my nephews room as well. But unless they clean up, we wouldn't stay here again.

Quiet. Good shower and television. Good restaurant next to it, Elephant Grill.

The security deposit hold is $100 which is steeper than any of my 16 hotel stays over the past month in facilities that range from this level to 5 star. No-one else made such a steep hold. I don’t believe a security deposit hold should be more than the price for the overnight stay.

Conveniently located

Room was dirty and wasnt even the room we paid for. No help was given

Staff could be friendlier and place could be cleaner.

The place looks rundown. They’ve updated but it looks like they’ve done the update themselves. For the finishing touches are just terrible. It’s just dirty work.

Staff were very friendly and helpful,, room was clean with fresh linens on the bed, bathroom and shower were very good

The woman at the front desk was pleasant, and she let us check in 90 minutes before 3pm. On the down-side: The room had a bit of an overpowering "cover-ip" smell to it. The shower has nowhere to rest your soap, so you have to hold it, or rest it on the floor of the shower. All three nights we were there, something woke us up after midnight...either loud chatter between multiple people not even trying little bit to be quiet...wrestling or a fight in the room above us, and a very loud muscle car starting up, then idling for almost 20 minutes, then peeling out of the parking lot. Although not a danger to us, we definitely saw some sort of drug deal in the parking lot. The breakfast doesn't even have a pot of coffee...it has a latte machine, but I couldn't get just regular coffee out of it. The bottom line is that this is the cheapest hotel in the area, so I can't be too critical, but I WOULD NOT STAY HERE WITH A FAMILY. The other guests who stay here are quite trashy.

Sheets had stains, room was filled with roaches, I got a none smoker room once i walked in it reeked of cigarettes, toilet was dirty and shower hadn't been cleaned in a long time. After inspecting the room I checked out right away didn't bother spending the night. Gross facility will not recommend to anyone.

Nice and quiet

I stayed here on the premise that the pool would have been operational. It was not. I had stayed here over a week prior and they had stated the pool would be fixed on a Thursday. About 1. 1/2 weeks later I stay there believing that statement only to find out the pool is still not operable. There was only one towel in the room and no wash cloths to speak of.

smells bad and its dirty

The place is old and not well maintained. Smells

Staff was very helpful. Room was made-up each day. A reasonable Uber to the convention center. Breakfast was OK, just a bit sparce.

IT WAS NICE

The pool was green, and unusable. A staff member came into our room while we were there. The room had been cleaned, but the hotel and room were very gross and unkept. We did not stay - we felt very unsafe after the staff member came into our room.

Terrible experience, false advertising, pool has been broken a while, rooms smell terrible and marijuana being smoked around the property. Would Not give a refund.

Needs some repairs and some updates with the rooms.

Good! Was able to get a quick room for the night. Easy and simple!

Amazing

The bed was uncomfortable, it smelled musty, there is a roach in the shower, but most of all they still made deposit after saying it would be returned to my account within two days.

Bed was thin and you can feel the springs. Pool was dirty and closed. Sheets had a stain. Floor was not swept or mopped. No soapdish or place to put things in shower. Computer chair was broken and almost tipped when I sat in it. Location was good for what i needed. Parking lot felt safe. For a one night stay not a bad hotel but for extended stay the bed makes it hard to recommend.

Toilet didn't fill with water, but they fixed it. A little noisy. Breakfast was okay.

The room has a leak in it from the rain.

Everything was good about the stay except every time I go to that hotel they charge me $100 deposit that's not refundable for a week later it makes it kind of inconvenient

Excellent access and location. Simple and well priced.

I use to stay at this hotel all the time when it was a Best Western and it was great but now it has gone down hill. The carpet was removed and replaced with vinyl that was peeling all over the room. The paint was all peeled off the top of nightstand. Parking has always been a nightmare. Then the icing on the cake I go to brush my teeth and a giant roach with a bag of eggs is sitting on my toothbrush on the counter. Yet they have the nerve to charge a $100 deposit for a room that’s already falling apart. Only place was convenience and the girl at check in was friendly

It was convenient to the hospital bed was great

This place is falling apart. The floors were dirty and sticky. The smoke detector went off the first night for a minute. The second night the same smoke detector had the annoying low-battery beep. The property owner took the battery out and put it back in and said "ok - it works." Of course it started back up again after we had fallen asleep.

Convenience

Room was disgusting, customer service was horrible, convenient location close to public transportation, easy to get around. I would only recommend 1 night to drop your bags off b4 ypur flight and explore the city with very limited time actually spent inside.

Filthy rooms

It's close to home and the coffee is good

not the best immediate surroundings

This property is in an area under construction which makes it difficult to access. The staff was not very kind, and they “lost” a package of mine. There was a lot of noise and the property could use and update.

The hotel was sketchy in a sketchy area. The bed sheets had stains, the shower head was rusty, the microwave light blinked all night.....

Everything was fine until around 6 am when the police surround with 4 or 5 swat trucks talking on the bullhorn telling the people in room 215 to come out with their hands up. After they left, I went to get breakfast from the office and it was ok. I didn't understand why I reserved and paid online before my visit, why I still had to give a 100$ deposit.

The stay was nice just a little couple trip getaway

Easy to check in and out. Near downtown

The people are great and very helpful.

Amazing bed and Shower. Slept through the night with no noise or problems. Bug Free.

it was okay, nothing more, nothing less

I found this place very clean and close to a restaurant.