MainStay Suites Dallas Northwest - Irving

The breakfast was awful

Breakfast was great and fresh every time. A little farther from the city than I’d like but I enjoyed my stay.

Exceptional

Very good

The room had a funny smell and the bathroom floor was wet when I first got my keys. I don’t know if it was the shower or the toilet, but something was causing the little puddle. The body soap container was missing from the shower wall, it just had the shampoo and conditioner dispensers. Other than that the room looked nice with the kichenette. The bed was comfy and a/c was great. Probably won’t stay here again.

Bad

Very good

Bad

Our doors locked and we didn’t get bitten by bed bugs. The night person was way nicer and he did what he could to make it right. Our rooms were not ready when we got there at 6pm. The front desk lady really didn’t care. She made it seem like it was pretty normal for not having the rooms prepared. All of our key cards stopped working in the morning way before we checked out (like around 7am). All the rooms smelled off and the fire kept going off on room 303 when someone takes a hot shower. Room 408 door literally fell off the door. The night desk person fixed it right away.

Our doors locked and we didn’t get bitten by bed bugs. The night person was way nicer and he did what he could to make it right. Our rooms were not ready when we got there at 6pm. The front desk lady really didn’t care. She made it seem like it was pretty normal for not having the rooms prepared. All of our key cards stopped working in the morning way before we checked out (like around 7am). All the rooms smelled off and the fire kept going off on room 303 when someone takes a hot shower. Room 408 door literally fell off the door. The night desk person fixed it right away.

Breakfast was outstanding!

Breakfast was outstanding!

Bad

All the people were very nice.

It was in a rough area

It was in a rough area

Nothing Many appliances not working, staff kept me waiting so long to check me in after my hours of driving, bed cover do old

Nothing Many appliances not working, staff kept me waiting so long to check me in after my hours of driving, bed cover do old

Very basic hotel Very few breakfast items, rooms are stinky, broken furniture, toilet sliding door is shorter than the frame so no privacy while in the bathroom.

Very few breakfast items, rooms are stinky, broken furniture, toilet sliding door is shorter than the frame so no privacy while in the bathroom.

Rooms are big. Fridge Customer service was horrible. I’m still waiting on a response from the manager and still nothing. Every time all call i get told he’s going to call me back and never get that call. The people in the front desk think they bigger than the customer. Won’t work with you at all

Rooms are big. Fridge Customer service was horrible. I’m still waiting on a response from the manager and still nothing. Every time all call i get told he’s going to call me back and never get that call. The people in the front desk think they bigger than the customer. Won’t work with you at all

Bad

I think the carpeting could have been cleaned

pleasantly surprised on the value for the money. rooms are spacious and clean. ample parking, well lit. nice, friendly staff. the only thing to improve is to imstall a door to the restroom. the sliding barn panel does not provide any privacy.

Our curtains were broken and not attached

The "breakfast" leaves a LOT to be desired if you're looking for any protein. If you are fine just dumping a ton of carbs, then there are numerous options. Overall it was a nice place to stay and very reasonable on pricing.

Nice place

Good price. Excellent location for Toyota Music concert

Very very unsanitary and room literally falling apart!!! Bodily fluid stains all over couch, curtains falling off rails, desk leg falling off. Horrific experience.

Na

Rooms were fantastic. Really well put together and spacious. Great furniture. The breakfast food quality was not great

So when we arrive Thursday afternoon could not check in until 3 pm cause there system was down and there was no one at the hotel that should been my sign to check out . So we we stay so we wake up Friday morning to some type of bug crawling on our sink in the bathroom so I go to front desk ask for a new room and we get it , but to top it off the air conditioner doesn’t work so we check our that hotel . This was a nightmare

Room was spacious and clean, gym was basic but able to use bench and dumb bells for full workout, breakfast was good, coffee hot, start courteous. One of two elevators was broken hit wasn't terrible. Good price for short stay accommodation's

Breakfast was cold and terrible. Sausage looked disgusting and was wet, somehow? Room was locked when we got there so they gave us a rubber band to keep it from happening again.

Overall, everything was great

Other guests were fighting and making noises all night.

Once again, happy to stay here while I was visiting for a concert at Toyota Music Factory. The location is great and the breakfast is also delicious and very filling.

We booked a suite with 2 queens and a couch. Upon arrival, we were told there were none available in the category we booked and the only option for our nonrefundable stay was a sleep in bed at their adjacent sister hotel with only 2 queen beds. I was irritated because I paid more and in an area we weren't staying around because it had the sofa.

I made my reservation via hotels.com and paid in advance for a suite for one night. Upon arrival to the property, the clerk didn't recognize my paid reservation so i have to pay again. At the end i was charged twice for the room. The clerk had a very bad attitude. Terrible customer service. The hotel is going down the hill. The hallways have smelly stains everywhere. It looks super dirty. We found leftovers in the microwave too. Don't stay here, worst hotel experience.

Good

Great when you first opened. However, since then the cleaning has not been optimal in regarded to furniture, tables and floor. Bed sheets looked new but we never removed sheets to see matress. Work on more detailed cleaning and you can be back to 5 stars.

Associates are helpful

This hotel exceeded all expectaions. The lobby, halls, elevator, and room were spotless. There was a nice, clean scent all over the hotel, and the staff was courteous and helpful. I will book with this hotel again, and at the cost, I'll be staying longer.

Lots of strange stains everywhere, elevator smelled like weed

We don't wanna come back at all.

Room was clean. Hallways weren't vacuumed every day

Really clean, very helpful, an i felt safr!

The property was decent, the staff was very friendly. The only complaint is the bathroom floor needed to be swept well and mopped; the furniture just needed to be wiped down, nothing too serious. The could stand to have someone keep the parking lot swept also. Other than that, it was a decent stay.

Unfortunately some other patrons of the hotel were smoking marijuana both outside in feont of the facility and also you could smell it in some of the hallways. Our room smelled musty when we checked in but management was able to change our rooms.

TERRIBLE TERRIBLE TERRIBLE! BEWARE!! ROACHES, POT SMOKING, ABSOLUTELY DISGUSTING, STAINS ON THE WALLS ANS CARPET. PLACE NEEDS TO BE BULLDOZED. NOT TO MENTION TERRIBLY SKETCHY AREA. DONT EVEN THINK ABOUT GOING HERE. SLEEP IN YOUR CAR.

Worked out great, clean, friendly and efficient staff, basic complementary continental breakfast. Comfortable beds, great pillows. Stayed for four days for a hockey tournament, the refrigerator, microwave, and free breakfast saved us a lot of money.

When we arrived to the room there was an old plate of food in the fridge & neither lights in the kitchen worked. Tv kept skipping like it didn’t have signal!

From the outside it looks clean. But once you go in, it has a strong odor, the floors were dirty. The odor smell got stronger once we went up to our room. The hallway floors were dirty and the strong smell.

Friendly service, clean room, the window treatments could cover better. Would prefer less lights during night time.

The room we received (104) was super humid. This made it uncomfortable especially at night. The ac was cold but was not removing the humidity. The shower leaked water into the bathroom floor & the bathroom door rail came off periodically which caused us to trip. On a positive note the room was clean and spacious.

The cleanliness of the room was below expectations. The bathroom features a sliding barn-style door with significant gaps on either side, offering virtually no privacy. Basic amenities were missing. There was no shampoo provided, water pressure in the shower was extremely low, and the towels were rough and uncomfortable. Additionally, there were no sheets or blankets available for the pull-out bed. Only one elevator was operational during our stay, causing delays. The continental breakfast was minimal and disappointing. Given the number of alternative accommodations in the area, I would not choose to stay here again.

Got there noticed the room couch and floor full of stains, bathroom dusty like they just rinse off stuff and leave , beds looked like they were used and just made had to request new sheets. Noticed hair and dirt on the bed sheets, but staff was helpful to get it fixed but wouldn’t stay here again unless u really need to

I have no idea how this hotel has the positive reviews it does. We waited 20 minutes to check in; got stuck in a room that had stains on the sheets, walls, and shower; the bathroom door didn't close all the way; the toilet paper holder was laying on the sink next to the toilet paper; and it was 78 degrees in our room. We did finally get the AC to work and the breakfast spread was decent, but honestly, that's the most positive thing I can say about this place. There was also a very sweet woman working the breakfast that deserves a raise.

The atmosphere when u walked in was welcoming! Had a very good smell to....unlike other hotels that smell like old carpet! Rooms were a great size, breakfast was good! All was great!

Dirty room - black hair in the bathroom and shower, dirty microwave, stained carpet, and sticky TV remote. The air conditioner started smelling like something was burning when turned on and the breakfast was mushy eggs and greasy mystery meat.

This place was just a stop over before our flight! Oh my goodness it was the most disgustingly dirty place we’ve ever been.

I stayed here multiple times prior to my last visit. I wasn’t pleased at all this time. Upon walking in the room the floor was so dirty from not being swept and mopped. The countertops had crumbs and was dusty. The bathroom floor wasn’t swept or mopped. There was hair all over the floors. The bed had hair. I go downstairs to complain they move me to another room it’s the same issue the room was partially cleaned. So I was like I’ll just keep the room I have. As we went to shower the curtain had hair the tub floor had hair and the shelf had hair and open bar of soap that someone had already used. This by far was my worst visit ever. I don’t think I’ll ever book here again. Especially being that they allowed me to utilize the room and not find me something more clean. Definitely was a waste of money.

The best thing about this property was the convenience to downtown Dallas. The inconvenience was room service did not come in and clean the room every day also when calling down to the front desk, there was no answer.

Easy off I 35E. Front desk was friendly and room was clean and quiet

Good overall

Smelly

The hallways smelled like burnt food. The staff was borderline rude.

Good stay

while im staying there, i couldn't eat breakfast becuase there was no food always..

Room had to be cleaned again upon check-in. No type of flatware or dishes in room. Smelled smoke on my floor.

Si bien no hacen la limpieza todos los dias, LAS BASURAS SI DEBRIAN SACARLAS TODOS LOS DIAS,

best

The room was nasty

Quietness and cleanliness.

Beautiful hotel and pleasant staff.

Simple, clean, affordable price, and easily accessible to downtown Dallas and the North Dallas area.

Nice property. Surrounding area is just a little eh but not bad I didn’t have any issues

Everything was fine but the room is not that clean ..

“I had a disappointing experience with the hotel’s service. During my stay from Saturday to Tuesday, housekeeping did not clean my room daily. Despite requesting cleaning multiple times, my room was only cleaned late on Monday after my third request. This level of service was far below my expectations.”

Very clean, breakfast isn't great though. Very comfortable and I will stay again.

No one was there to check in

Nice but wasn’t close to any great restaurants

The hotel was great new clean the room was excellent and the bed was comfortable could sleep forever I definitely recommend this hotel to anyone who wants a nice comfortable place to stay

We had a great stay at the hotel. It was not in the best part of Irving but we had no troubles! I would definitely recommend it.

Staff took forever to check me in. Checked me into an already occupied room then questioned me multiple times doubting that they did before finally giving me an empty room. Weird.

Nice for the price!

Checking in took a little longer then I thought it should of. Desk guy was on the phone with somebody while I was checking in. The room was really nice, had everything I needed and was very comfortable. The area is not great but if you are a man doing a solo trip then it shouldn't be a problem.

I stayed here overnight after going to King Spa. I had very low expectations, but it was not bad. They did the best with what they had. The room was clean and I was able to order really good Korean food late at night from Door Dash. They had a very basic free breakfast. I made waffles and went back to my room and took a quick nap. The bed was top notch.

Desk service was less than desirable.

I liked the quietness

This property was in a sketchy area, and I felt unsafe to stay at the hotel and didnt end up staying there. The walls were thin. I checked in late so I didnt expect the desk to be attended to right away but I waited there for 20 minutes to check in. In addition the elevators were an issue. One was broken and the other had some substance spilled in it and not cleaned and it smelled. The room was fine and spacious but do to feeling uneasy and thin walls my friend and I decided it was in our best interest to not stay there as she claims she was followed back to our room and 2 men knocked on the door. I tried calling the next morning multiple times to update them and say I wasnt there to check out and wouldnt be returning and never got a call back. Maybe I am dramatic but as a young woman I didnt feel comfortable staying in this hotel, just strange ghetto vibes.

I can't recall the receptionist's name, but I think his first initial was B. Mr. B was very pleasant and friendly during check-in, taking the time to explain everything thoroughly.

Wonderful

Super stinky smelled like dirty dog.

Great stay

Very clean. Great bed. Quiet. Adequate breakfast. Would happily stay again.

Parking lot is well lit (Free) and lobby was clean. The room was good for the price. Small fridge ( not the minis) full size microwave, everything you would need to an extended stay. I extended another day and told the front desk who took all my info and ran my cc again. I requested my room not get room service. Front desk agreed but all the pros end there. That night and next day People were standing outside smoking to INCLUDE the staff even with a sign posted. When I got back my luggage was not in my room nor was my food in the fridge. After waiting for almost an hour I finally get my luggage back and was told they would compensate me with a free night and extra points. Never happened. Hotel should change their protocols and actually INQUIRE when they see someone’s belongings still in the room. Hotel NEVER tried contacting me to make sure everything was okay. A simple phone call to me or actually looking in the system would have avoided all of this. I was told the GM would call me. That never happened either. I would not recommend this hotel to anyone!!

Great hotel, could use more attention cleaning carpet, sofas and ottoman. Other wise great place to stay!

Easy check in. Staff was friendly. Hotel was quiet. Would definitely recommend.

Very cleaned and well maintained hotel. Only issue I had was there there were no pans to cook nor utensils to eat with which is counterproductive to having a kitchenette in your room. Not sure if this was just my room or the standard to be honest as I brought paper plates and plastic utensils just to be on the safe side along with a frying pan. The location is not very convenient either as it is in the middle of a part of Dallas that does not really have much surrounding it so you will definitely need a car to get around for any reason at all. Some local restaurants on the street itself but nothing that really caught my eye. For the price we paid, it wasn't bad at all and did what we needed it to do so no real complaints.

So glad that we found this place. Well maintained property. Room was clean, roomy and beds were comfy. Employees were friendly. Definitely recommended!

The front desk was very professional. The room was very clean. Everything fairly new.

Good and convenient location

everything was very good

방이 넓어서 좋아요. 가격도 좋구요.

Walls baseboards in bath not as clean. Beds were sweaty inside sheets. Neighborhood International district. Not many places to eat other than Asian cuisine and many many adult clubs close.

The room is very spacious and has a comfortable. But I do recommend the room to be thoroughly clean.

I enjoyed my stay so much im coming again 4th week

Room was dirty carpet nasty Curtains had were nasty bathroom floor dirty microwave dirty didn’t even want to use it and water dripping over it

Very clean and new hotel. Very friendly staff. Big rooms.

It was fine.

The only thing I would change is maybe to add a something to the design of the bathroom door as it does not provide adequate privacy.

We came from a horrible hotel/motel before this and this was a breath of fresh air. Everyone was so nice and accommodating and the place was so clean and put together.

Had a layover in Dallas and had to find a hotel. Was happily surprised. Front desk was helpful. Clean room. And a basic breakfast. Conveniently located next to a Korean grocery and other businesses.

Everything was great except the bathroom door design. Closed it leaves a large gap that can easily be seen thru.

I’ll stay here every time I’m close by. Clean, cool, and good for the budget.

Hotel was conveniently located off the highway. Room and beds were comfortable and clean. Sheets and towels were clean. Enough space to put away luggage. Kitchen was convenient but not stocked. For more towels, kitchen items, shampoo and bedding you have to ask front desk. Front desk often has no one attending and there is no bell. So lots of waiting. Breakfast was pretty good for this type of hotel and plenty seats and very clean. Bathroom door does not completely close so there is ZERO privacy. If it wasn’t for the bathroom door I would give higher rating.

Facility was clean. Room was spacious. Staff was professional. Area was quiet and safe.