Le Meridien Dallas by the Galleria

Convenient, quiet, lots of space N/a

I love to stay at Le Meridien Dallas Galleria. This is my third time to stay here and I’ve been hooked ever since my first time a few years ago. Anytime I come to Dallas I’d like to be able to choose the Meridian Galleria. You’re getting high-end comfort, style, and amenities for an affordable price. It has a full service bar with restaurant services and room service. It’s directly across the street from the Dallas Galleria. So it’s very close to lots of shopping and dining. I will definitely say here again.

Super convenient to the Galleria and Netflix House!!

The room are super clean and nice Everything was great

Very good

Room was very clean and well maintained. Wi-Fi was also great for the first 2 days. My last day the Wi-fi was choppy for about 1 hour but got better later. Great bedding also. The AC was a bit loud but I think that is b/c it was 101 degrees in Dallas the week I was staying, so the AC had to work hard to keep the room kool and it did a good job at keeping the temperature nice and kool.

Wasn't able to get complimentary breakfast

Beautiful property and rooms! Right across the street from The Galleria, and the staff is awesome!!

From when I came in the bar was set high. The young lady that checked me accommodated me over and beyond and answered all my questions. Felt at home. Breakfast outstanding all staff was awesome!

Rooms are outdated, tvs are 20 years old and don’t work well.

Exceptional

Awesome

Would prefer an outdoor pool

Room was so nice and clean! So fun to stay right by the Galleria! Beautiful hotel! Loved our stay!

Superb

The lobby must have had an issue because it was warmer and humid and there were several large fans. We had to switch rooms. We returned to find a small flood in the bathroom and the sink was filled with

Parking was $50+. The AC was out in the entire lobby. It made it hot in the rooms & you can only turn AC down to 65. The TV is so outdated. The WiFi is horrible. Basic cable only. No vending machines worked. The lamps were broken and hanging sideways.

Mold in bathroom, torn wallpaper in guest room, ripped upholstery on furniture. Do not stay here!

We ended up needing two beds instead of the king we booked. The desk staff was very accommodating and changed our reservation needs.

Superb

Exceptional

Hotel was clean and nice, staff was friendly. My only complaint was the WiFi is not free, you have to sign up to be a hotel loyalty/plan member otherwise it’s $12 a day. WiFi should be free for the price you pay to stay, not having to sell your personal data to use it. Other than that the stay was pleasant.

I did not feel welcomed. The customer service and hospitality were almost nonexistent. The staff seemed uninterested, and the overall experience was disappointing. A warm greeting and attentive service would have made a significant difference.

The customer service was very helpful and polite

The customer service was very helpful and polite

The air was not working....

The air was not working. The only compensation they gave was free parking. This was a staycation for my fiance and I. We

I had an excellent experience at Le Méridien Dallas. The hotel was beautiful, clean, and very comfortable. The staff was welcoming, professional, and attentive throughout my stay. The location was convenient, the atmosphere was elegant, and the service made the entire visit feel special. I truly appreciated the hospitality and would definitely stay here again. Highly recommended!

Great service

Was warm in the hotel. Seems the AC wasn’t working

The ac was not working and the room smelled of wet carpet and mildew.

Good

Loved the room. Parking is safe and close. The HVAC system was functioning badly throughout the hotel, so it was a bit warm.

Loved the room. Parking is safe and close. The HVAC system was functioning badly throughout the hotel, so it was a bit warm.

The staff was nice Lobby very hot. Room had a poor smell along with bugs. Furniture was also outdated with scuffs

Great location! Decent room. There was mold on the ceiling!!! The air was out!!! And the sink was clogged!

I’d say the rooms are oversized which is lovely

Love this place

The AC was broken for the entire hotel which is a problem for June in Texas.

Not cleaning Air filter

The property was old and smelled of mildew and mold. We had to switch rooms due to the condition and mold smell. Also the pool looks nothing like the stock photo. The water and smell was that of a basement and was unappealing. There was also no seating there. I wish I hadn’t booked it.

The air conditioning at the hotel is shot. Do not stay here. Staff is helpful, but they cannot fix the fact that management/ownership refuses to fix air conditioning. The box fans they offer look like they were made in the 80's and barely work. Do not stay here!

I loved the hotel it was awesome very good food amazing stay everything is good!! Just the pool is very dirty with water bugs but other than that the gym and everything else was worth the stay and will return!

Ok

Clean room and nice staff.

Everything was clean and the room was very spacious. The staff was amazing they have a bar which serves food and the room service was top tier. They have the best lollipop lambs chops I’ve ever had.

The hotel is nice but dated. There was a smell in our room. And many of the lamps and features were scratched and broken.

The room was super clean and spacious. I love staying here when in town!

Thanks you for everything just need to work on the ac situation stays at 73 degrees. Been there two weeks in a row and same situation everything else is excellent.

.

Excelente servicio

The AC was out in the building…. In Texas In May. So it was quite warm. We did call and request a fan and that helped, but still. Rather warmer than you’d like.

“Parking” you have to pay $20+Tax and fees to SELF PARK your vehicle, like seriously? “Old TVs” I wanted to relax and enjoy the nice room, wanted to hear music on YouTube (classic music) and couldn’t connect my phone to Tv because it’s old and i was only able to see air channels. “Staff in front desk” the guy who attended me, was extremely serious, if you are in costumer service you have to be kind and smiling, if you don’t like to be smiling, well get another job. 10/10 housekeeper! room was very clean and neat!

A/c not working in most rooms. 4 of us were in different rooms on different floors and everyone’s AC was just blowing air but not cooling anything.

No comment no ac had to leave room at 3 am

Room was clean the only bad thing was the AC and phone did not work at all in the room so that was very frustrating also the strong weed odor any time I walked outside got old fairly quick, not sure I’ll return to this particular hotel

Only thing I disliked was that my TV didn’t work and I was in the Superior Suite. I mentioned it to front desk, but they told me I was nothing they could do. So I had to improvise and watch Netflix on my MacBook! Other then than I give it an overall 4.5 star rating.

Clean room friendly staff

The TVs didn't work very well. The pool in the basement was a little creepy especially when it was just us by ourselves. The location was great though being at walking distance to the mall.

The tv wasn’t working , the telephone was broken with tape wrapped on it the room smelled like a wet dog no valet was stuck in exit gate EACH time I tried to leave I had to call into the hotel and WAIT for someone to open it . The hotel was not the experience I expected highly disappointed for the price I paid the AGM didn’t offer any incentives or solutions for these problems

Room is from 1996

K

Enjoyed our stay close to the mall and near our restaurant reservation

Nice suites, clean and spacious. No so good if you want to streaming movies. Great shops crossing the street.

No disclosure regarding terrible parking options and fees

Clean and comfortable

Good location if you like to shop

Housekeeping came to clean but didnt leave us hand towels or wash clothes. TV and remotes lagged connection to TV a but outdated. The resturant didn't appear to be open for regular dining and free breakfast and parking was offered to my some of my group my not some of us.

Toilet did not work in the original room I was assigned. Had to be moved immediately. Was offered an upgrade for the inconvenience but did not receive upgrade. Hotel is okay.

Stuffy rooms, inattentive staff.

Very nice

Excellent experience

Parking can get expensive, though.

Average but quiet. Carpet in hallways is so wrinkled be cared not to trip. $30 a day to park.

Room was very clean. The food and drinks in the restaurant were amazing.

tried 2 different rooms 613: One smelled like smoke and had a smoke alarm going off and a bathroom fan that would not turn off Went to the next room 628 and it wasnt much better. The lock on the door was not secure. The toilet didnt flush The elevators have a swipe key security but it wasnt working so anyone could get up the elevators Not cool In room 628, the phone in the room had "room number 925" so to say I was confused on where I was is an understatement Staff was rude, expect the lady who checked me in and the man who served my to-go box food in the restaurant for breakfast oh and the TV did not work. Not sure if remote was dead or TV but tried both buttons IT was a DISASTER I love the Westin Galleria Dallas and decided to try a new place on a whim, knowing Le Meridian is a trusted brand THIS WAS NOT ON BRAND I do very much appreciate that I spoke with the new owner who is ready to turn this place around. Cheering him on

The staff were great, room was nice and clean, I just did not care for the bathroom. The tub is nasty.

Everything was great. If i had to complain on anything i was told bar closes at 11pm and bartender left 10:45. We missed him by a min. And the Tvs had bad service so was hard to change channels at times. Overall i would stay there again.

all of it

Front desk staff is super rude - during the entire stay. AC did not work at all in room - extremely hot. Not enough towels in room.

Excellent

Everything very nice an clean

Stay was overall good property in some rooms need to be overall remodeled, touchup paint get rid of rusted mirrors, Lobby gorgeous. Overall, just OK.

Have to pay my own parking spot!

Room was clean, friendly staff.

We had to switch rooms 3 times and then the tv didn’t work in the third room but we were tired of moving at that time. Staff dealing with us getting our room not very friendly and didn’t listen or pay attention to our room request which was part of reason for switching rooms. Other staff was very friendly. Changed rooms due to location being exactly where we said we didn’t want to be, an industrial fan was in the first room drying out carpet, needed two beds out us in room with one bed the second move, third move was fine but TV didn’t work and thy couldn’t fix it or replace it. Not what I expected of a Le Méridien property

The breakfast was amazing!!!!!!!!!!. you can tell the hotel had water damage, the rooms did not go below 69 degrees, this was told to me by maintenance when I called and asked. the lighting in the premium superior suite was awful so we switched to the one below and got a corner room so we could have a window, room 906, the woman at the desk was amazing and very accommodating! The staff overall was really exceptional, it had good water pressure and I enjoyed the hotel toiletries ( I am picky). I initially was taken back by the 20.00 per day parking fee, but was shown a barcode inside that comped the parking so that was great. The beds are comfortable. The TVs are really small and have limited chanels and apps...netflix was the only one to sign into..I wanted peacock.. but wasn't possible. For the price it was great. I might consider staying again if the a/c could be corrected..otherwise no. but I would recommend.

I enjoyed my stay here in the upscale part of town. The staff was lovely, the facility was nice, and the location was prime. Didn't get to check out the gym and pool, but this was great. An easy recommendation.

I enjoyed my stay

Did not have breakfast

Hotel was clean and staff was friendly. Allowed me to check in early. My last day both elevators were down I only found out because of notes posted.

The surrounding area and hotel were not as nice as portrayed on the website. Overall, the experience was disappointing, though the hotel itself was acceptable.

The breakfast was great. Eveything was nice and fresh. I really enjoyed the cook to order option. The chefs were very polite and completed my order in a timely manner.

The room I was in the alarm kept going off the duration of my stay and also the heat was not working in the room as well .

Bed comfortable and room spacious. However elevators broke and no notice by calling room especially when you are on 11th floor.

Overall fine. Our AC was not working as expected so we tossed and turned until 12:30am. The phone in our room wasn’t working so I went downstairs to request fixing and someone came up and adjusted it. A lightbulb was out in the bathroom, and the coffee is pretty bad.

The lobby Bartender makes a Great Old Fashioned!!!

Really wet smell in the room. I basically used the room as storage for my luggage and stayed with a friend as the smell of mold was unbearable House keeping entering the room while occupied.

The room could not accommodate 4 people like the room description outlined. The TV didn’t work. There was a water leak in the room and when my wife went to call the front desk, she found out that the phone also didn’t work.

It was fine

One of the elevators was broken, heavy traffic.

Great stay and Nice staff.

Clean room, courteous staff

Pool was dirty and not heated. They should have email me about it. We were supposed to stay in Omni but because of the heated pool advertisement I cancelled the Omni because my child wants to swim coz it was just a retreat for us for thanksgiving. The stairs were locked so we need to wait for 1 elevator and took forever. No complimentary coffee or anything within the amenities. Our room was not bad but comparable to Omni booking we have almost the same price and the hotel smells.

Very clean. Good dinner also.

The water in the pool was so cold!

Bravo!

Even though one of the elevators was out of service and the hotel was busy due to the holiday weekend, the staff was amazing so no real complaints!!! The front desk lady while checking out this morning was so wonderful and helpful with parking lot charges…and the wait staff was absolutely fantastic, so attentive!! And the bartenders were spot on and very friendly!!! Would definitely recommend this hotel to anyone that wants to be close to shopping and attractions!!

The hallway smelled so bad! We thought it would dissipate by morning, but it didn’t.

Only have twelve the bakers and one is today no working

The room was more than than price posted…the heat didn’t work …as well as the toilet wouldn’t flush unless you opened the lid and flush it yourself

We chose this hotel for the proximity to The Galleria. My friend and I enjoyed our stay and kind the hotel comfortable and the staff attentive.

I think this hotel is all about expectations - the rate for a 750 SQFT suite on a weekend was under $200/night, obviously that means the hotel is aged and not what you'd typically get with a Le Meridien branded hotel. To me, it's a better experience than what you'd get for a hotel in this same price range in its location. But do know that the rooms feel a bit dated, the hallways are definitely in need of a lot of TLC, and the elevator situation can be a pain during rush times. The staff is first class, parking is easy, and the location is good if trying to get to multiple locations in and around Dallas. Would stay again.

It was what i needed

The front desk and maintenance were the stars of our stay, quickly changing our rooms for an ac problem, and comped us free breakfast. Also the staff in the breakfast buffet worked hard. Would stay again-there are some cosmetic things like carpets in the halls that need updating but overall would stay again.

Great place! Room was nice and clean. New bathroom fixtures would be great. One of the elevator were out so it was a little inconvenient.

This was my third time staying at this Heavenly place. I love the location, and I love how accommodating the staff is. Wonderful food and drinks at the bar inside of the hotel, which is so convenient.

Ok now the bad news is out of the way. Room was super clean and bed was perfect. Shower was heavenly tooo. Staff was professional and very kind, and felt very comfortable talking to them.

Loved the room! It just didn’t get as cool as I’d like, it was pretty warm at night. Will definitely stay there again though!

Hotel staff was very accommodating!