Le Meridien Dallas by the Galleria

The restroom was old and shower clogged twice. Not what I would expect at this price and strap rating. Same restroom as a motel 6

Restaurant personnel is the Best Parking should be included for guests

Restaurant personnel is the Best Parking should be included for guests

Dated hotel needing an overall upgrade, ie ripped carpet, older amenities. Disappointed in the property!!

It was exactly as advertised, very good location close to the mall. The reception area was quiet, the staff were very friendly and accommodating. The breakfast was good and worth adding on to the booking. The AC in the lobby was a bit much, made having breakfast a bit difficult

A good location, only about a 20 min uber to downtown. Breakfast buffet was included it was fine. Temp of the shower was excellent and pressure was great. The tub drained really slow but not a huge deal for us just a minor annoyance. Only there 1 night. Easy parking but $21 a night or $23 for in and out

The property was beautiful. Staff great Most impressive was the general manager, Jan. He was outstanding

This was my first time staying here, and I really enjoyed it! The location was perfect, close to the mall and super convenient to everything. I also loved how they got into the football spirit for the UT vs. OU rivalry weekend! It made the stay even more fun and memorable. Definitely enjoyed my experience!

Spacious room and the restaurant. Buffet style breakfast was very good. Hotel is across the street from a shopping mall.

The room didn’t have working refrigerator or air conditioning. The bed was uncomfortable and cleaning service didn’t come to clean the room. This was our second time at this hotel and we will never return again.

Staff wasn’t the friendliest or most helpful. Tried to order room service there was no menu, they offered to bring me one and never came. I went down to grab one from the desk and was told I need to bring it back. Very frustrating after meetings and traveling all day. In addition, the rooms face the internal lobby which I wasn’t prepared for, and there was a smell in the hallway. They charge $13 for WiFi which I also was not aware of. I never even received an invoice after checkout and I’m currently on hold now just to get it. I will not be staying here again, there’s other places in the area you’d probably have a better experience with.

We went there for the night I bought a revular room and since i was a gold member with hotels.com they upgraded me to a suite. It had 2 sofas and a chair. The staff was great and our stay wa phenominal

No valet parking. No bell hop to take the luggage from the car to the room.

Great location, quiet ,very clean large rooms nice open lobby restaurant and bar.

Could put more towels in the rooms

Very nice large rooms quiet, spacious lobby and bar . Walkable across from Galleria and restaurants nice hotel.

Only 1 elevator working no ice machines on the floors. Called

The overall facility is convenient to every thing. Clean, great size rooms, directly across from Galleria. Staff was nice and friendly— carpet needs replaced in areas

Very conveniently located to the Galleria and Netflix House.

Over the years I have stayed here often. The breakfast buffet is one of the primary reasons. As good as you will find, anywhere. The rooms are a nice size and comfortable. The staff is extremely helpful and pleasant. If you like shopping, walk across the street to The Galleria!!!

Excellent location. With the Galleria right across the street, we just walked right into Macy’s. It was close enough to all the places we wanted to go, the furthest being the ballpark, but that was only 30 minutes away. The staff were very nice and very accommodating. The room was clean and spacious. We’re definitely staying here again on our next trip to Dallas.

Everything Nothing

The whole experience from booking to the entire stay Nothing

The whole experience from booking to the entire stay Nothing

Everything Nothing

We’ve been staying here for over 5 years but this time I could tell the age of it….

Friendly and helpful staff. Room was nice but was a bit dark with the only windows facing the interior courtyard. Bed was somewhat lumpy but ok. Clean, but feels a little dated.

Very nice!!

Nice hotel to stay at.

For the price I paid I expected the property to look better. In my room the wallpaper was peeling off the walls in several spots, plumbing was loose in the shower, bed outlet did not work, fridge was not clean, 2 light bulbs burnt out, and the pillows on the bed were god awful. I will not be staying at this property again.

Convenient, quiet, lots of space N/a

Convenient, quiet, lots of space N/a

Excessive noise poor attitude from staff

I love to stay at Le Meridien Dallas Galleria. This is my third time to stay here and I’ve been hooked ever since my first time a few years ago. Anytime I come to Dallas I’d like to be able to choose the Meridian Galleria. You’re getting high-end comfort, style, and amenities for an affordable price. It has a full service bar with restaurant services and room service. It’s directly across the street from the Dallas Galleria. So it’s very close to lots of shopping and dining. I will definitely say here again.

Super convenient to the Galleria and Netflix House!!

The room are super clean and nice Everything was great

Yes

The room are super clean and nice Everything was great

Room was very clean and well maintained. Wi-Fi was also great for the first 2 days. My last day the Wi-fi was choppy for about 1 hour but got better later. Great bedding also. The AC was a bit loud but I think that is b/c it was 101 degrees in Dallas the week I was staying, so the AC had to work hard to keep the room kool and it did a good job at keeping the temperature nice and kool.

Wasn't able to get complimentary breakfast

Beautiful property and rooms! Right across the street from The Galleria, and the staff is awesome!!

From when I came in the bar was set high. The young lady that checked me accommodated me over and beyond and answered all my questions. Felt at home. Breakfast outstanding all staff was awesome!

Rooms are outdated, tvs are 20 years old and don’t work well.

Awesome

Would prefer an outdoor pool

Room was so nice and clean! So fun to stay right by the Galleria! Beautiful hotel! Loved our stay!

The lobby must have had an issue because it was warmer and humid and there were several large fans. We had to switch rooms. We returned to find a small flood in the bathroom and the sink was filled with

Parking was $50+. The AC was out in the entire lobby. It made it hot in the rooms & you can only turn AC down to 65. The TV is so outdated. The WiFi is horrible. Basic cable only. No vending machines worked. The lamps were broken and hanging sideways.

Mold in bathroom, torn wallpaper in guest room, ripped upholstery on furniture. Do not stay here!

We ended up needing two beds instead of the king we booked. The desk staff was very accommodating and changed our reservation needs.

Hotel was clean and nice, staff was friendly. My only complaint was the WiFi is not free, you have to sign up to be a hotel loyalty/plan member otherwise it’s $12 a day. WiFi should be free for the price you pay to stay, not having to sell your personal data to use it. Other than that the stay was pleasant.

I did not feel welcomed. The customer service and hospitality were almost nonexistent. The staff seemed uninterested, and the overall experience was disappointing. A warm greeting and attentive service would have made a significant difference.

The air was not working. The only compensation they gave was free parking. This was a staycation for my fiance and I. We

I had an excellent experience at Le Méridien Dallas. The hotel was beautiful, clean, and very comfortable. The staff was welcoming, professional, and attentive throughout my stay. The location was convenient, the atmosphere was elegant, and the service made the entire visit feel special. I truly appreciated the hospitality and would definitely stay here again. Highly recommended!

Great service

I’d say the rooms are oversized which is lovely

Love this place

The AC was broken for the entire hotel which is a problem for June in Texas.

Not cleaning Air filter

The property was old and smelled of mildew and mold. We had to switch rooms due to the condition and mold smell. Also the pool looks nothing like the stock photo. The water and smell was that of a basement and was unappealing. There was also no seating there. I wish I hadn’t booked it.

The air conditioning at the hotel is shot. Do not stay here. Staff is helpful, but they cannot fix the fact that management/ownership refuses to fix air conditioning. The box fans they offer look like they were made in the 80's and barely work. Do not stay here!

I loved the hotel it was awesome very good food amazing stay everything is good!! Just the pool is very dirty with water bugs but other than that the gym and everything else was worth the stay and will return!

Ok

Clean room and nice staff.

Everything was clean and the room was very spacious. The staff was amazing they have a bar which serves food and the room service was top tier. They have the best lollipop lambs chops I’ve ever had.

The hotel is nice but dated. There was a smell in our room. And many of the lamps and features were scratched and broken.

The room was super clean and spacious. I love staying here when in town!

Thanks you for everything just need to work on the ac situation stays at 73 degrees. Been there two weeks in a row and same situation everything else is excellent.

.

Excelente servicio

The AC was out in the building…. In Texas In May. So it was quite warm. We did call and request a fan and that helped, but still. Rather warmer than you’d like.

“Parking” you have to pay $20+Tax and fees to SELF PARK your vehicle, like seriously? “Old TVs” I wanted to relax and enjoy the nice room, wanted to hear music on YouTube (classic music) and couldn’t connect my phone to Tv because it’s old and i was only able to see air channels. “Staff in front desk” the guy who attended me, was extremely serious, if you are in costumer service you have to be kind and smiling, if you don’t like to be smiling, well get another job. 10/10 housekeeper! room was very clean and neat!

A/c not working in most rooms. 4 of us were in different rooms on different floors and everyone’s AC was just blowing air but not cooling anything.

No comment no ac had to leave room at 3 am

Room was clean the only bad thing was the AC and phone did not work at all in the room so that was very frustrating also the strong weed odor any time I walked outside got old fairly quick, not sure I’ll return to this particular hotel

Only thing I disliked was that my TV didn’t work and I was in the Superior Suite. I mentioned it to front desk, but they told me I was nothing they could do. So I had to improvise and watch Netflix on my MacBook! Other then than I give it an overall 4.5 star rating.

Clean room friendly staff

The TVs didn't work very well. The pool in the basement was a little creepy especially when it was just us by ourselves. The location was great though being at walking distance to the mall.

The tv wasn’t working , the telephone was broken with tape wrapped on it the room smelled like a wet dog no valet was stuck in exit gate EACH time I tried to leave I had to call into the hotel and WAIT for someone to open it . The hotel was not the experience I expected highly disappointed for the price I paid the AGM didn’t offer any incentives or solutions for these problems

Room is from 1996

K

Enjoyed our stay close to the mall and near our restaurant reservation

Nice suites, clean and spacious. No so good if you want to streaming movies. Great shops crossing the street.

No disclosure regarding terrible parking options and fees

Clean and comfortable

Good location if you like to shop

Housekeeping came to clean but didnt leave us hand towels or wash clothes. TV and remotes lagged connection to TV a but outdated. The resturant didn't appear to be open for regular dining and free breakfast and parking was offered to my some of my group my not some of us.

Toilet did not work in the original room I was assigned. Had to be moved immediately. Was offered an upgrade for the inconvenience but did not receive upgrade. Hotel is okay.

Stuffy rooms, inattentive staff.

Very nice

Excellent experience

Parking can get expensive, though.

Average but quiet. Carpet in hallways is so wrinkled be cared not to trip. $30 a day to park.

Room was very clean. The food and drinks in the restaurant were amazing.

tried 2 different rooms 613: One smelled like smoke and had a smoke alarm going off and a bathroom fan that would not turn off Went to the next room 628 and it wasnt much better. The lock on the door was not secure. The toilet didnt flush The elevators have a swipe key security but it wasnt working so anyone could get up the elevators Not cool In room 628, the phone in the room had "room number 925" so to say I was confused on where I was is an understatement Staff was rude, expect the lady who checked me in and the man who served my to-go box food in the restaurant for breakfast oh and the TV did not work. Not sure if remote was dead or TV but tried both buttons IT was a DISASTER I love the Westin Galleria Dallas and decided to try a new place on a whim, knowing Le Meridian is a trusted brand THIS WAS NOT ON BRAND I do very much appreciate that I spoke with the new owner who is ready to turn this place around. Cheering him on

The staff were great, room was nice and clean, I just did not care for the bathroom. The tub is nasty.

Everything was great. If i had to complain on anything i was told bar closes at 11pm and bartender left 10:45. We missed him by a min. And the Tvs had bad service so was hard to change channels at times. Overall i would stay there again.

all of it

Front desk staff is super rude - during the entire stay. AC did not work at all in room - extremely hot. Not enough towels in room.

Excellent

Everything very nice an clean

Stay was overall good property in some rooms need to be overall remodeled, touchup paint get rid of rusted mirrors, Lobby gorgeous. Overall, just OK.

Have to pay my own parking spot!

Room was clean, friendly staff.

We had to switch rooms 3 times and then the tv didn’t work in the third room but we were tired of moving at that time. Staff dealing with us getting our room not very friendly and didn’t listen or pay attention to our room request which was part of reason for switching rooms. Other staff was very friendly. Changed rooms due to location being exactly where we said we didn’t want to be, an industrial fan was in the first room drying out carpet, needed two beds out us in room with one bed the second move, third move was fine but TV didn’t work and thy couldn’t fix it or replace it. Not what I expected of a Le Méridien property

The breakfast was amazing!!!!!!!!!!. you can tell the hotel had water damage, the rooms did not go below 69 degrees, this was told to me by maintenance when I called and asked. the lighting in the premium superior suite was awful so we switched to the one below and got a corner room so we could have a window, room 906, the woman at the desk was amazing and very accommodating! The staff overall was really exceptional, it had good water pressure and I enjoyed the hotel toiletries ( I am picky). I initially was taken back by the 20.00 per day parking fee, but was shown a barcode inside that comped the parking so that was great. The beds are comfortable. The TVs are really small and have limited chanels and apps...netflix was the only one to sign into..I wanted peacock.. but wasn't possible. For the price it was great. I might consider staying again if the a/c could be corrected..otherwise no. but I would recommend.

I enjoyed my stay here in the upscale part of town. The staff was lovely, the facility was nice, and the location was prime. Didn't get to check out the gym and pool, but this was great. An easy recommendation.

I enjoyed my stay

Did not have breakfast

Hotel was clean and staff was friendly. Allowed me to check in early. My last day both elevators were down I only found out because of notes posted.

The surrounding area and hotel were not as nice as portrayed on the website. Overall, the experience was disappointing, though the hotel itself was acceptable.

The breakfast was great. Eveything was nice and fresh. I really enjoyed the cook to order option. The chefs were very polite and completed my order in a timely manner.

The room I was in the alarm kept going off the duration of my stay and also the heat was not working in the room as well .

Bed comfortable and room spacious. However elevators broke and no notice by calling room especially when you are on 11th floor.

Overall fine. Our AC was not working as expected so we tossed and turned until 12:30am. The phone in our room wasn’t working so I went downstairs to request fixing and someone came up and adjusted it. A lightbulb was out in the bathroom, and the coffee is pretty bad.

The lobby Bartender makes a Great Old Fashioned!!!

Really wet smell in the room. I basically used the room as storage for my luggage and stayed with a friend as the smell of mold was unbearable House keeping entering the room while occupied.

The room could not accommodate 4 people like the room description outlined. The TV didn’t work. There was a water leak in the room and when my wife went to call the front desk, she found out that the phone also didn’t work.

It was fine

One of the elevators was broken, heavy traffic.