La Quinta Inn & Suites by Wyndham Dallas - Richardson

Very nice...will stay there again

It as soon as you walked in. I feel it was a really good value and offered a lot of amenities. Everyone on staff was friendly and helpful.

Location was good

I didn’t like the staff, everyone on mornings weren’t very nice. There was probably one guy who wasn’t bad but that’s because he never spoke a word and even then he gave us weird looks as we went to and from the hotel/our room.

. .

must be a motel not hotel

Staff were friendly, shower was nice, the floors are so dirty. Every carpet needs a cleaning. The whole place has a strong odor to it, sometimes like mildew and sometimes like a strong cleaning solution or air freshener.

Todo bien

Carpet and cleaning smell is terrible. Staff didn’t explain anything about any amenities and breakfast. Had to ask for basic things. Door open and close noise is too loud.

It had a cleaning solution smell in the lobby. Not a great smell. The coffee maker in the lobby / breakfast area didn't work... pretty disappointing in the morning. The room, bed and pillows were comfortable.

You could smell the cleanliness when you enter through the property and the pool was alos very nice. The bed and bedsheets for our master suite pullout bed had a crazy amount of spain wether jt be yellow or clear from detergent ir something. Very gross.

Thanks so much Beatrice and Stephanie . Great people

Enjoyed my stay here and the area everything’s around within a good distance

Very nice and clean

Very nice and clean

The room was fine at first glance. But then the roaches came out, in the tub, on the walls. It was hard to sleep of leave anything on the floor worried that the creepy critters would get in our stuff. Then for some reason our room for warm over night. And we checked the thermostat which said 73 so we left it. Eventually it got cool again so not sure what happened there. Then, I decided to go visit the pool for a quick dip and there were no towels and the pool walls were so dirty, not to mention the floor surrounding the pool was so gross. I definitely will not be returning to this particular hotel.

The person at the check in was very nice. That being said the place is dirty. It’s clearly understaffed or they’re not trained on cleaning. The carpets in the halls were stained and grimy. Elevators hadn’t been cleaned in a long time, dirty buttons, filthy floors. The first room had so many roaches in the bathroom. So. Many. Roaches. They were very nice about it moved us immediately to the 4th floor. The room was clean no visible roaches but the entire floor reeked of weed. We would have left but we had just driven 3 hours with kids who needed to sleep for a 7am competitive event. The breakfast was depressing and you guessed it - the drink station and counters were not kept well at all. Points for waffles and syrup, the 8 YO liked it and I was able to snag yogurts. Never ever again.

Up to date on the room design.

Great stay

The room was clean but there was mold on the ceiling in the bathtub. The chlorine in the pool room was SUPER strong. The staff was great and really helped us out of a bind. Rooms were clean.

It was couple of roaches in the bathroom

It was clean

It was couple of roaches in the bathroom

It was clean

The bed The TV

Staff is always pleasant

Staff is always pleasant

The bed The TV

The rooms were disgusting with a mildew smell. Bugs in the bathroom. Men watching me when I was in the lobby. Man standing outside my room door twice. Refused refund because they let someone else in my room after I checked out early due to an emergency.

Nothing! I would not recommend this property based on my experience. I stayed here from September 24–26 and paid approximately $211 for my stay. What I experienced was completely unacceptable for a hotel charging that amount. When I entered the room, there were blood stains on the mattress and dirty sheets. The television also did not work. I reported the issues and was moved to another room, but the situation was still not properly resolved. Things became so unacceptable that at approximately 1:00 AM, I requested to be transferred to another property. Despite making that request, nothing was done to accommodate me. I have multiple pictures documenting the condition of the room. I contacted Booking.com regarding the situation, and they advised me to contact the property directly about receiving a refund. I have done so, and I am still waiting on a response from the property regarding my refund and this complaint. This was far beyond a minor inconvenience. Paying over $200 for a room with blood on the mattress, dirty bedding, a television that didn’t work, and inadequate assistance from staff is unacceptable. I hope management takes this complaint seriously and addresses the situation appropriately. I am still awaiting a response.

Nothing! I would not recommend this property based on my experience. I stayed here from September 24–26 and paid approximately $211 for my stay. What I experienced was completely unacceptable for a hotel charging that amount. When I entered the room, there were blood stains on the mattress and dirty sheets. The television also did not work. I reported the issues and was moved to another room, but the situation was still not properly resolved. Things became so unacceptable that at approximately 1:00 AM, I requested to be transferred to another property. Despite making that request, nothing was done to accommodate me. I have multiple pictures documenting the condition of the room. I contacted Booking.com regarding the situation, and they advised me to contact the property directly about receiving a refund. I have done so, and I am still waiting on a response from the property regarding my refund and this complaint. This was far beyond a minor inconvenience. Paying over $200 for a room with blood on the mattress, dirty bedding, a television that didn’t work, and inadequate assistance from staff is unacceptable. I hope management takes this complaint seriously and addresses the situation appropriately. I am still awaiting a response.

The location is good, surrounded by older hotels right off the freeway. There are some homeless around BUT I did notice security guards on site. The breakfast was delicious and staff was great. Easy check in and out. Possibly fully gated would have been better.

The location is good, surrounded by older hotels right off the freeway. There are some homeless around BUT I did notice security guards on site. The breakfast was delicious and staff was great. Easy check in and out. Possibly fully gated would have been better.

Not very friendly or imformative staff and housekeeping didn't clean room, only provided towels and breakfast was very poor. Wasn't offered a receipt when checked out.

5 star rating for the location, the place, the room, the staff(friendly, nice, accommodating), the complimentary breakfast, the affordable price, everything

Breakfast selection wasn't very impressive and I saw multiple roaches despite only staying one night and being on the 16th floor. Extremely unimpressed and they need to solve the roach issue asap.

Staff was great. Clean room easy to access

Breakfast sucks. Room needed a deeper cleaning.

The pool was very dirty. The AC in the room barely worked and breakfast was not good at all.

La ubicación excelente

Nothing

Nothing Location and uncleanliness of furniture and smell

Everyone one was nice

It wasn’t what I expected

Breakfast Air conditioning

It was a very typical experience for that price point of hotels. The rooms were mostly very clean, except for the tub had some deep scratches where bacteria could grow. The breakfast was serviceable, and the AC blew cold, so it was everything I could ask for.

I give it a 10/10 I will stay again

La Quinta hotels are normally pretty decent for the price. But this one was horrible. Don’t do it. Please don’t do it. I Booked the hotel for five nights we got there late my first night so I was forced to stay there. The hotel charge me $110 for the first night for canceling. I should’ve been refunded my money. I slept standing up that night. The best bet for this La Quinta and the motel 6 next-door(first red flag) is to try and get government funding to house the homeless people surrounding the hotels because they definitely join you for the free breakfast.

Had a wonderful stay. The staff was helpful, the place was clean and in good condition.

Clean room bathroom fixtures need to be fixed. I’ve machine needs to be fixed

Staff ,,, excellent !!

convenient.

Clean room

Went to a staycation and laquinta exceeded my expectations for the price.

Room was great temperature. Clean. Love the pillows. Central to many restaurants. Staff helpful and friendly.

Outside kind of sketchy.

I love it there

The lady at the front desk was very nice and helpful with everything!

Only one ice machine worked. The equipment in the fitness center did not work.

Great stay, friendly staff, and convenient location for an overnight stay.

Friendly staff, clean room

Bathroom smells, bed not clean, dirty mattress cover

Got a room roaches in it they helped with other oil smelt like smoke and mildew and now didn’t have no rooms

Nice

it was ok...it was close to the venues,we weren't in our room much so it served it's purpose. The staff were very pleasant, however we probably wouldnt return.

Room was clean , breakfast was good. Lady working breakfast was very helpful and ladies at the front desk were very nice

Breakfast

Clean room and helpful staff

The indoor swimming pool was smelling terrible bleach bleach bleach chloride . The pool was poisoned by bleach,we couldn't swim I don't know why they did this ;on purpose or by mistake!! My daughters were very disappointed they couldn't swim the smell was terrible and as soon as you open the indoor pool door , you get headache from the smell too strong and it's too unhealthy i

Check in was quick and easy. Very clean.

Clean affordable

Room and hotel were very clean. The cleaning products were a bit way too strong in the lobby and hallways. Definitely good for the price besides the fact that it’s right next to the ghetto and felt a bit uncomfortable being in that area but they had a security guy in the lobby which made me feel somewhat safe in the hotel.

the breakfast is good, the i'm not sure about the AC

Super clean and smells very nice

No Netflix on TVs! Really boring hotel overall

Kmn

They refused to issue a refund for the one day I did not use because I checked out early.

The are is horrible, a lot of homeless, the hotel smells really bad, the customer service was rude. I will never stay there again. Did try to get a refund but I was declined.

Common corridor on 4th floor had no AC.

Be advised, many transients walk across property. They WILL approach you.

There was a very unpleasant odor in the lobby. The hallways hadn't been vaccummed in a long time. The bathroom sink would take up to 20 minutes to drain fully. One staff member was so busy on her phone and didn't look up until I spoke to her. She was still on her phone when I was leaving and didn't even bother to say thank you for staying with us.

It was really affordable

The air freshener in the lobby was so strong it gave us headaches as soon as we walked in. Elevator fragrance was also strong but smelled different than the lobby. Room could have been cleaner. There was toilet paper fuzz all over the bathroom wall. Mirror wasn’t completely clean. Carpets in hallways and near the elevator were stained and dirty. There was what appeared to be a bullet hole at the top of our room’s window. Back door to property had a sign it was locked 24/7 but was never locked when we came and went. Large trash cans remained overflowing for days on our floor and right outside the back door.

Everything was amazing

I have no idea why this hotel is rated so well at an 8. It is very dirty and it looks like the hallways have literally never been vacuumed. Our hallway had a terrible smell. The room was clean enough, but I would never stay here again.

The breakfast should be better

Professional staff and clean property!

Everything was great

Everything was lovely. They just need a sign where motel 6 one is. Because gps makes you miss it

It was clean room hot breakfast

CLEAN ROOM, Great amenities, even a pool!

A great stay while you’re in town !

Excellent value. The room was clean and modern and the hotel was conveniently located

That canceled my reservation for no reason or because i was running late

Me and my family was in room 407 the ac was not working at all it was hot all night we called the front desk nobody answered and we basically was in a hot room tell 3 the next morning before they switch us to smoking size room

I waited at least 25 minutes to get checked in while the lady at the desk stayed on the phone. When I was the only person there.I could not believe the room I was giving. No smoke detector & wires hanging from where the smoke detector should have been. I emailed the manager and provided pictures with no reply. I killed 2 coacroches and was unable to wash my face or brush my teeth because a cockroach would not leave the sink after trying to kill it. The room smelled old like mold and I pulled the shower curtain back and it had nothing but mold around it. When you turn the air conditioner on nothing but old musty dust. Don't waste your money here. This place has gone downhill.

Todo muy bien

Hallways dirty, rooms where bad over paid for nothing. Employees where not polite especially when it came to breakfast time.

Blessed stay

The motel needs to secure the parking lots better.

Breakfast is bare bones. Most of the thins don't work. Even after leaving messages for the manager to call me, he never did. Even for free I would not stay there.

I love the parking and check out time

The atmosphere around the hotel also felt questionable. At one point, police were blocking the entrance and searching vehicles coming into the driveway, which definitely did not make the place feel safe or welcoming. Next door is a liquor store where all the crackheads and prostitutes hang out and pour into the hotel area there's three hotels in this area The complimentary breakfast was mediocre, people from the nearby Motel 6 regularly came in just to load up plates and leave with food. Oddly enough, the cleaning lady appeared more concerned about it than the actual hotel staff. One employee even admitted they didn’t bother stopping it because it would create too much conflict. The pool area was very humid, and the water temperature was strange — not warm, not cold, just kind of cool like tap water. The carpets on the 4th floor were also dirty and looked like they hadn’t been cleaned properly in a long time. The one positive I can give this hotel is that the beds were comfortable. Other than that, this was not a stay I would repeat.

I booked here and specifically selected “pay at property” because I was not sure if we would make it. An emergency occurred, we did not make it & I completely forgot about the booking, due to the emergency at hand. They drafted my card anyways & refuse to refund me, so I’ve paid for a stay that I never had. Do not reccomend

Our sink didn’t work floor was dirty

Fresh breakfast Evrything was excellent

That the pool was open

clean room

The hotel was nice and clean I enjoy the breakfast.

It’s was ok staff not to friendly

My son got bedbugs bites from the crib they gave us he is 5 months old and when I bought the issue to management they were rude and less helpful. the health department was contacted and legal action is pending

Staff was nice. Place was clean. Bed was super comfortable. In our room, the refrigerator was making a loud noise so we unplugged it. Breakfast was good except the juice machine was not working. Overall a nice stay for the night.

Everything was perfect for us

Didn't like the smell of Marijuana on my floor

Bathroom shower require maintenance AC filter needs change .. room smelled like some mold Breakfast - cut corners menu, poor quality for room price Bedding good and bed neatly made

Fake reviews don’t stay here. As soon as you pull up, you’re greeted by homeless people. The hallways smell terrible, and the room was nasty. The front desk did not want to provide a refund and also did not return the security deposit after leaving.

I booked a double queen room and upon entering my room, the first thing that greeted me was a wave of hot air. The AC in the room was disassembled and wires were all over the place. When I told the front desk about the issue, I was told that they didn’t have any other double queen rooms and they offered a king bed. I told them I specifically PAID for the 2 queen beds because we're a big family and requested 2 single rooms instead. I was told the OWNER said that they couldn’t “give me” a “free” room! I just wanted the 2 BEDS I PAID for! Unbelievable! I got charged more for the “extra” room than my original reservation cost. It’s not right treating a guest like this. I understand things happen, but when they do, the guest should be made whole and all efforts made to accommodate, not treat them like an inconvenience.

more room creneling and mantis's

Breakfast was good but there was not enough Parking,and the Staff brought towels but, they never changed my bed sheet or even made it up for the 3 nights of my stay there; other than that I had a nice stay.

I checked in around 11pm on Thursday night, I went straight to sleep, around 1 am I woke up to go use the bathroom and there was unflushed feces in the toilet. I went to the front desk and the lobby assistant offered me a plunger. I wasn’t plunging someone else’s feces, she followed me to the room and took care of it. I’m literally distraught and disgusted