La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln

Air conditioning didn’t work inside the room. No hot water at all for 5 out of 6 days we stayed. They had us change the room but the same issue occurred. Manager refused to speak regarding the problem. Was told he was out of town.

There were flies in the breakfast area. Only one elevator was working. The area felt unsafe as there were homeless people around.

Good location, clean room, nice free break fast.

Have never had any issues before at this hotel

Came back to the hotel from a morning of shopping, forgot the room key card inside the room, I went up to the front desk trying to get a replacement, waited 40 minutes no sign of the front desk staff, I knocked on offices walked around and saw no one. I did see someone in the fitness room doing cardio and said to myself there’s no way that would be them so I kept walking around looking for help as it turns out the person who was in the fitness area was the employee… horrible front desk, if they want to work out while on the clock they should at least have a camera set up to see the lobby. Besides that the hotel is good and the room was clean.

It's was ok for breakfast

Roaches, thin walls.

We didn’t see breakfast staff was always unavailable

Good

The staff were rude and not helpful. Bugs everywhere in the building, even in rooms. Lack of security, someone accidentally walked into my room, having access with another card to enter my room. The smell of the building was not good either. Everything. The staff was extremely rude and disrespectful, the didn’t care about their bug problem.

Got stuck with Room #111. Do NOT accept that room!! Next to the elevator so did not get any sleep from hearing the elevator and people all night go up and down. Tub was dirty had a huge hair sticking out of the drain. Found a dead cockroach next to the bed. Couldn't eat breakfast cause of all the flies in the area. Wife called front desk multiple times at night for service and nobody responded. Avoid this Hotel!

Terrible customer service, they didn’t explain anything about the staying or papers to sign, I pay online for a king bed room they give a 2 bed room, I left one day before they just told me to leave the room card in the desk and they didn’t explain anything about refund or no refund, another customer was complaining about having no cameras outside, somebody stole a car from the front hotel parking lot. A lot of noises during the night coming from outside. No safety at all.

Started off with finding cockroaches in my bed. No joke, they moved my from then the hot water was out for 3 days, stay in the local homeless encampment across the street. The amenities are similar

if you stay here be careful they had to switch my mom rooms cause her shower head didn’t work then when they told them they got attitude but gave her new room. also my dad was gonna pay if your spouse is paying it has to be in the spouses name or they won’t take your card and give you attitude about it. i wouldn’t recommend this place to my worse enemy and i hate her

Our sink in restroom was so dirty. There were yellow stains on our sheets and we had no hot water in the morning. We literally took cold showers

This stay was not good at all. The room smelled like smoke (and it’s a smoke-free hotel). The air unit by the wall made a lot of noise. There were black marks on the wall, sheets were dirty AND NO HOT WATER! Will be hard to come back to this location.

Definitely wouldn't stay here again. The only nice thing was the breakfast. The area is sooooo sketchy. There were homeless people and what I assume people on drugs in the area. I had no other choice but to stay here since our room was paid for and non refundable. The room was clean but there was tile falling off in the restroom and NO HOT WATER! I called the front desk and they informed me the pipe was busted and they didn't have an ETA of when it would be fixed. If this doesn't keep you away maybe the gunshots we heard at night will.

Room was clean but hot water stopped working on my last night of my stay.

Passable

Clean room and nice breakfast

Staff not helpful or respectful refused to give manager name and cooperate phone number i check in at 6:30pm only to go to room where the room had never been cleaned from previous person bed not made, dirty towels on floor and trash. Have me another room no TV all evening all night till after 3pm Saturday then put us in another room, check out next morning no hot water eother

So cleaned

This is like a motel 6. Breakfast not so good . The bedroom has a smell makes my asthma worst

microwave did not work and the water in the shower was so hot it could boil you. The front desk said they would inform maintenance but no one came. AND THE FLIES...OMG, do something with that!

For 50$ a night, this is as good as it gets. I recommend for sure if youre trying to save money. Does the job better than most at this price point.

Very good

Passable

​Oct 12: Checked in early to dirty sheets. After reporting it, we returned two hours later to find nothing had been done and the front desk clerk had forgotten our room number. The sheets were not changed until almost 4:00 PM. ​Oct 15: Room was completely skipped for housekeeping. ​Oct 16: Skipped again. When reported, the front desk told us the crew had left for the day. We had to fetch our own towels and personally carry our backed-up trash to the main hotel trash cans. ​Oct 17: Reported the issue at 10:30 AM, but our room was still given no priority and wasn't serviced until 4:30 PM. ​To top it off, management only offered a insulting $35 credit for multiple days of neglected room service and having to perform our own housekeeping. Avoid this property until they address their staffing and management issues.

Es increíble y cómoda para las familias

Great hotel and great amenities. Very clean

Great hotel and great amenities....

Hotel ok Within budget Strange perfume smell that seemed to be masking another Oder Felt damp Tv signal hit and miss

N/A

Clean room. Good value for the money.

No complaints at all

Bathroom had a roach infestation. The room was hot and no one would answer the front desk phone to come help us. I do not recommend.

Read the review on another platform. Don’t stay here.

The Breakfast was correct and rooms were clean and comfortables. I enjoyed my stay with a comfortable bed. However bathrooms need attention. Bathrooms need more attention

The Breakfast was correct and rooms were clean and comfortables. I enjoyed my stay with a comfortable bed. However bathrooms need attention. Bathrooms need more attention

La quise probar porque el huevo se miraba orrible y los pedasos como de carne estaban de color muy feo y aseitosos me cambiaron de abitacion pero al igual está muy feo no vuelvo a ir a ese lugar muy feo y además dejan entrar a gente indigente y huele muy feo a orines está terrible la estancia ahí en ese lugar las personas son amables pero no vasta

Bad

Fast and easy check in and check out!

No está muy limpio. Y el personal nada de amable

Nos dieron el cuarto 433 a un lado del cuarto de mantenimiento, no pudimos dormir con el ruido tan fuerte, parecía que estaba un tráiler cerca de mis oídos todo el tiempo.

First of all this Hotel is located near 3 or 4 strip clubs, homeless people everywhere, you run the risk of getting your vehicle broken into, dirty sheets, dirty bathroom, TV didn’t turn on at all so no working TV & lastly you can’t charge anything to your room or pay with your card for drinks or snacks only cash. Never again

The price was okay The housekeepers was horrible the whole 3 days we was there the room never got cleaned and no fresh towels not one day we was there we had to go to Walmart to buy towels to take a bath with the housekeepers had nasty attitudes I won't return to this hotel again

The price was okay The housekeepers was horrible the whole 3 days we was there the room never got cleaned and no fresh towels not one day we was there we had to go to Walmart to buy towels to take a bath with the housekeepers had nasty attitudes I won't return to this hotel again

The surrounding area was not ideal and the inside of the apartment had areas that were dirty. The room smelled like weed as soon as we walked in. Glad at least the bed and bathroom were clean but still. I would not recommend for anyone with dogs. The area is right off the highway so there is little to no grass area for dogs to walk and use the bathroom.

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Check in process. Poor cleanliness.

Check in process. Poor cleanliness.

Easy access to the highway. 30 min away from At&t stadium. Check out is 11 but housekeeping knocked on the door at 8am and interrupted my sleep.

Location. No water on the first night, t.v. did not work the entire stay, fire alarm at 1 a.m., front desk "help" was literally the worst I've ever seen. A paraplegic gopher would have been more helpful.

Location. No water on the first night, t.v. did not work the entire stay, fire alarm at 1 a.m., front desk "help" was literally the worst I've ever seen. A paraplegic gopher would have been more helpful.

Pleasant

There was no cold water in the shower. It was according hot on all the settings. So no one could take a shower.

Never received my deposit back

A pipe busted and was without water so I was only there for a few hours

Definitely returning!!

I love staying here it’s a very clean property. The access to the freeway and its surrounding.

The room was clean, though that's about all it had going for it. We had a water outage which they told us would be for 2 hours which ended up being 6 hours with not much follow-up communication after that initial message. Of the two elevators, only one worked. The holes were thick with the scent of air freshener. Needless to say, i suspect that the only way that they manage to justify their rate is because it is very very well located

The first night we got there was no water until the next day we asked for a partial refund and they said no

The hotel is extremely clean. Easy access to the highway and shopping malls.

Very poor

Great

L’odeur partout était étrange… Le seul point positif le lit est confortable

N\A

Thanks

Location was great. But facility wasnt as updated as I thought. Towels werent fully clean and they never had any extras available when i needed them. Shower water barely came out. Staff was nice and location great in terms of proximity to things. But that was it.

The hotel was nice but in a bad neighborhood. Lots of homeless people hanging out in the front, the side and behind the building

Exelete

Smart choice for the future and always keep your hotel looking good and clean would refer friends and family

Dont Stay Here…. Roaches Everywhere

Very strong and bad cleaning smell around the entire hotel, with it being especially bad in the rooms, and caused a massive headache and no sleep for my pregnant wife, had to leave after night one of a five night trip. Also there was a weird discolored paint peeling spot on the ceiling of our room and overall the hotel didn't look too great. Was told the manager would call me to try and work out a refund for the smell and checking out after just one night but they have not contacted me yet (4 days later). Every time I have called, the manager has apparently been out. I was also hung up on by them while I was on hold trying to figure out everything multiple times. Do not stay. I am hoping a public review will bring attention to the manager to hopefully solve this or at the very least make contact with me. To repeat, I have not heard anything from the manager or the hotel in general from with them appearing to be avoiding my attempts to contact them.

Killed a roach, tv was not working properly and WiFi sucked, bad location see alot of homeless people

El aire acondicionado tenía un tremendo ruido que no me dejaba dormir y la primera vez que fui no enfriaba mucho.

Great hotel well recommended

Great customer service

Excellent hotel Greta customer service

Rude staff the have not charged a deposit before then requested $100 after I stayed there 2x before. The sign was in a drawer and pulled out after I asked where it says that especially since it’s also not mentioned in the app. Seeing a deposit for a place that smelled like weed and cost $60 is wild.

The TV was not working in 3 rooms 😕

Room was hot but clean

Walked in to a lobby filled with Marijuana smell. The back door was propped open with immediately alarmed us and made the whole building unsafe. We were issued keys that didnt work and thwn issued key to another room on another floor which also didnt work. We asked for a refund. This was too much after traveling 6 hours and arriving at 10 pm. Waiting to hear back from Expedia regarding refund as we asked the property and they asked us to settle with them.

Ac barley worked TV had no sound and front desk was rude

Clean room are not like

Staff wasn’t very nice, one of the rooms was falling apart, fridges and showers were leaking. Rooms weren’t getting cold, saw a couple roaches. Area didn’t seem clean at all. Cleaning crew was super nice!

The air wasn't as cool as i liked it but it was a place to stay.

The air conditioning barely worked in the room and there wasnt any water pressure in the shower. I'm always really hot so the ac was a real deal breaker for me. But the room was nice and clean.

Really clean and quiet. Smells super clean

Very nice stay for the price. The staff was extremely helpful

It was very new looking and comfortable

1ra porque el clima fallaba 2da lo mismo no enfriaba el clima 3ra vez tenía una fuga en el baño el cual cuando se reporto inmediatamente se arregló, el personal de ahí hablaban español y nos te dieron muy bien.

The stay was perfectly quiet. I needed rest and got it. The only downside is having to park in the back n having to drive back to the front due to construction going on the first floor. Besides that, everything was fine.

Dirty. Mold in showers. Exterior in disarray.

Didn’t clean the bathroom when I checked in had the towels from the previous users ceiling was leaking the tub didn’t drain and the room smelled like cigarettes

Shower didnt drain, ankle deep in water. A/C didnt work.

The property was not very well maintained. The breakfast was not much. I would not stay here again.

Great stay!

Went for a last minute trip and did not disappoint and got there very early but was helped and staff was very helpful and good breakfast as well.

Room was very warm and the hallway smelled damp and musty.

We were exhausted and had already paid for the room, so by the time the AC finally started working, it was too late to find another hotel. The lack of basic amenities, customer service, and assistance made this stay completely unacceptable.

No ac no tv room was dirty hotel stinks! Staff does not answer .

Thanks

A/C wasn’t working as well and bed way to loud

Not good at all. The receptionist was no where to be found. Room was falling apart meaning siding falling off the wall. Microwave was on the verge of catching fire. Pool was grimy. No chairs at the pool. Lots of prostitution/drugs at night. Breakfast was poor. Eggs and sausage waffles. Bed was itchy. Won’t be going back to this place ever.. very unsatisfactory.

No ac on all areas and was super Hot , Not really extra clean - Needs update

this property is for prostitution..the air does not work in the rooms walls are paper then rooms are super small

But the 2nd one was, and the front desk moved our room for us :)

I did not the customer service

Upon arrival made aware another $100 due as deposit (I had paid ahead of arrival). After dealing with the very rude front desk guy, finally was assigned room and given key. The room had a nonfunctional ac, a nonworking mini fridge that leaked all over the floor, and tv didn’t work right. In the morning the breakfast was abhorrent with nothing kept cool (milk, butter, cream cheese, etc) or warm (eggs, sausage, etc) and a sign was up stating no food or drink allowed in the room. By far worst hotel stay I have ever experienced.

My concern was the safety of my car at night and the lighting in the parking are in front of the hotel and the sides. There wasn't enough parking right in front of the hotel so I had to park nearby. The parking area needed more lighting. in the morning, I noticed that there was fresh, broken side window glass on the ground. I had no problem with my car. There are 2 empty and 'For lease' restaurants and ..... It was fine for my 1 night.

They had roaches in the bathroom and the room! I told the man at the desk his reply was “I’ll look” I just walked away! We only stayed one night so it wasn’t even worth the back and forth! Check around the area before staying here!

It’s nice and clean

Nasty. It smells like water damage.

Our room was very hot. Their solution was to remove the front plate if the AC and give us a box fan. Not very safe with a 3 year old. We found roaches in the room. One of the nights we came back to a flood from the fridge. We went to the front desk they moved us to a room that reaked of smoke. We finally called orbits. The agent said he kept calling to get us a solution fir us and they kept hanging up the phone on him. My husband had to go downstairs

Very welcoming and friendly! Clean environment.

Pool had mold disgusting!!!

Located in a horrible area next to a burned out building(Denny's) trash overflowing with homeless all around the property

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The worst experience I have ever dealt with I would not book and recommend you to look around