Hyatt Place Dallas/Park Central

This hotel was somewhat in disrepair. I believe it was also understaffed. The room was ok, but the common areas were unkept and disappointing.

Perfect for families

I believe this was an older hotel renovated into Hyatt Place so it wasn't as modern as their usual appearance. Other than one lady who we tried to notify that the phone in our room wasn't working late in the night, the rest of the staff was very accommodating and sweet. Especially the lady who worked early morning, with a smile and cheerful hello. I sadly cannot remember her name but she made the location feel so warm.

Worst hotel experience. Cockroaches everywhere. Rude awakening with a huge cockroach. Left the room to request another room and the front desk lady was extremely rude telling me that it’s just a bug and that it will go away. She also said that this “has happened to other patrons and nothing happened”. She asked me to leave the front desk because she didn’t want me scaring other patrons when I was just asking for a room change. Ridiculous. When I was asking for another room at the lobby I looked and sure enough there was another cockroach there. I had to leave the hotel right then and there, I could not spend another minute there. I have never experienced this before.

Let me say that the hotel is in the middle of renovations. My 1st room the A/c didn't work. I was sweating throughout the night. Due to it not having a phone in the room I couldn't call downstairs. The shower didn't drain and the room smelled like mold. My second room was better. The TV didn't work. The elevator took a long time to come. The staff was great! They were very friendly and welcoming. I couldn't have asked for a better crew.

Only one operating elevator. Rooms should be cleaned and inventoried daily. Fan in bathroom was making a lot of noise. Halls filled with pizza boxes and food near the trash cans.

I was very disappointed in the way that the property looked. The condition was horrible for what is being charged per night. The security gate did not work. One elevator was completely down. The second one was completely torn apart. The elevator doors on the outside or spotted with fingerprints and it appeared as if there was a substance that had been running down them. My stay totaled four days and the same stains were there all 4 days. There was dirt everywhere. The doors to the rooms were patchy when you walked in the grout in the shower was dirty. They were stains all over the place. It stated the gym was available 24 hours a day. , but when you went in half of the machines did not work and there was wires and broken outlets everywhere. It was too late to book another hotel or I definitely would have.!

everything was amazing, we will be back next year. This was the second time we stayed here and each time was good. Oct 26-31 -2027 we will be back.

The room is a good size and is in a good location. However, only one elevator worked and it was rough looking. The outdoor lights were also off, so the parking lot was pretty dark. There were also people slamming their door all night on our floor.

N/A

The beds were soooo uncomfortable but all the staff was very friendly Out of 6 floors they only have 2 elevators and 1 was down so that left ONE and that ONE was also being used for repairs.

all good, thanks.

Definitely Recommend. The room was super clean.

He pointed his finger at me and said "I'll do you a favor and give you your room- which he did -while continuing to tell us he was very busy with other tasks. My room was great, clean and comfortable. However ,the nearby rooms, which appeared to be "residents" were extremely loud- children and adults. Much needed Elevator renovation is in progress. Mood and personality of most staff is not inviting.

Nothing was good When staff member asked me how many cards I needed and I told him 2 he gave me one and I let him know and he proceeded to argue with me and I witnessed him be rude to other customers. The elevator and hallways smelled so strong with marijuana it was unbearable. The website in which we booked did not state the hotel would be cramped and loud with a church service going on the first floor. This also made parking hard. It was the worse experience I have ever had at a hotel.

Good location. Room was good

Breakfast.....hotel breakfast.

Then i saw the open ceiling above the " bar/restaurant " area. At first i thought it was because they were currently working on it but there was no person on site working. This open ceiling was just open, in general with wires hanging down and air vents exposed. maybe asbestos? who knows? Then the elevator, wow, its clearly under construction but i've never seen it openly exposed. There was a mother and child that checked in after me and went to the elevator in which the child started crying instantly. i had to double check with front desk is there any other elevators? He assured me there are only the two and one is working. The working elevator, um ... it nearly stopped 2x while i was on it. I was on the 3rd floor so i decided id take the stairs and get the additional workout. The room: it was similar to the pictures but the bathroom needs major renovation. I had this impression that a Hyatt hotel was somehow luxury but ive found more luxury in Hoilday inn, The shower head was rusty but dispute that i took a shower and after felt itchy and regret. The tv had no access to any streaming service and there was a door/ my room as attached to another room. This wouldnt be a problem if i had known prior.

The staff was helpful and friendly

Clean and quiet

Our bathroom toilet wasn’t functional, had problems flushing the toliet

It was very disappointing. As soon as we checked in we went to the restroom and there was feces in 2 of the 3 stalls. Only 1 elevator worked and it was being remodeled so it had writing all over and was bumpy. The hotel was so dirty and reeked of marijuana throughout. I was unhappy with this hotel.

Beds were comfortable. Rest of the hotel needs renovation.

Good

Only one elevator worked

Only negative thing was the bathroom. It was overly small! Breakfast was ok . It was hot but no meat. Eggs , muffins and cereal

The staff was very friendly.

Room was nicer and the breakfast was really good

Very nice room until a large roach came out from underneath the couch.

The breakfast selection was great. I liked the different types of yogurt. The tea selection was also nice. The hot bar had the usual breakfast. The room was spacious and clean. I deducted a star because the hotel was under construction.

D

The room itself was a nice size for two. It was also clean to a standard that I was happy with, even the floors felt

The staff was very rude and not friendly. The hotel looked nothing like the pictures and seem like it was having work done and needs to be closed until complete. The room wasn’t clean at all and very unsanitary.

This hotel was absolutely disgusting and in disrepair. There were roaches in the rooms, mold and mildew all in the shower and bathroom. The ceiling is literally falling out of the lobby. The elevators were broken. One of the worst hotels I’ve ever stayed in.

During my stay, I experienced multiple issues, including: • Significant dust and debris (“dust bunnies”) throughout the room, which raised concerns about the cleanliness of the space. • Bugs/insects present in the room. • No hot water, leaving me unable to properly shower. • The HVAC system was not functioning properly, resulting in the room not being adequately cooled. • A broken/out-of-service elevator, which created a significant inconvenience when accessing the hotel and moving between floors.

No remote. Shower did not drain

All good

I liked the layout of the room and it was spacious. The desk was perfect for a laptop or tablet. The couch was comfortable, too. The bed was not very comfortable. The mattress seemed like it had been around too long and needed to be replaced, It would also be helpful to have a microwave in the room.

N/A

One of the elevators was down so all traffic was flowing through a single elevator. Ceiling panels in the lobby by the breakfast area were off and wires/sprinklers were exposed. There was mold in the shower, restroom was small-had to straddle the toilet to open the door.

Only one elevator working

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Air conditioning in lobby probably did not work properly was very hot

Poorly maintained rooms, sofa shown stain and lobby was sort of messy.

Horrible

The property has a lot of repairs or maintenance going on, AC doesn't work in lobby.

The breakfast was very good, and the location was good for my business meeting as well The elevator is in need of repair, but the counter person helped us out and told us about that

Bad customer service,bathtub not draining , instead for them to fix the problem they asked me to check out if I don’t like it .

Nothing. Hair and bugs in our bed. MOLD in AC. Not clean or comfortable at all. Felt unsafe and staff were very disrespectful. We left the same night and did NOT stay there.

It was close to the hospital. It was clean.

The air conditioning in the room was loud, the traffic on 75 was also loud and prevented me from sleeping. The AC in the lobby was out when I was having breakfast and it was hot!!!!

This was a great location for me; ended up moving here after a bad check in 5 mins away.

Room is clean. Staff is friendly and helpful. The morning breakfast was hot and fresh.

Lobby was having issues with AC system so it was hot, and only one elevator was currently working in the building so had to wait for that a bit, other than that, rooms were clean and our stay was good.

Cleanliness and location Not enough parking

The property was great it was a modest and safe gated area. They had everything you need for approximately a week stay. The staff was great except for the one who thought it would be a good idea to call our room at 6am. I don’t understand how the rooms don’t have smart TVs Air conditioning in the lobby wasn’t not working, and all day it was hot there during our stay

No AC in the lobby/breakfast area (Staff had both fans turned toward them) Mildew in shower Was not informed at check-in that room would not be cleaned (followed in-room instructions for new towels, but no fresh towels; no fresh coffee cups; etc.) When we were ready to check out, the elevator would not operate correctly (issue resolved later that morning, but forced us to rush back to check out).

Customer service is not good. Me and my family walked in to the front desk. We found noone. A guy was sitting on the counter who asked us wheather we were checking in or not? Instead of welcoming us. Awkward..

The a/c seemed to not work in the lobby and hallways, the faucet had a very slow drip

Beds were so bad you would roll over to a hole. Not just one bed but both.

Second morning I guess my shower timing was the same as everyone else out later. Pressure was good but water was only warm. The only time we had any issues.

Front desk was super nice when we checked in. Our room was very nice, clean, and comfortable. Will stay here again.

Staff was amazing. Breakfast had a fairly large variety and was not bad. A little warm in the breakfast area ands lobby because of a:c issues but rooms were fine. Room was nice and was super convenient to medical city Dallas.

Yes, only one elevator worked so they took forever. I stayed for a week and they only cleaned and changed the towels once in 7 days. On the weekend the parking was terrible, it was literally no where to park and the breakfast sucked. The pool was outside.

Not too far from everything. 30/35 mins from ATT Stadium. Close enough to downtown. Clean and quiet. Rooms very spacious. Not a lot of parking but the staff was nice and helped me to make sure I parked properly and not get towed.

Great place, I think we were there the wrong week. It was too hot. Walked in the Lobby, had to wait for 10min, till someone showed up to check us in, no one at the front desk. It was hot inside, I guess AC was not working in the lobby area. Our AC unit was not cooling our room, stayed around 70 degree in our room, had the temperature down 60 degree, but didn’t cool down while we were in there, didn’t want to complain since we were only going to be there one night. Just too closed to freeway, our room is not sound proof, hear everything all night. Ok, place.

Nice location Nothing

Had to change rooms as the first on had no lighting. Lack of proper operations of the elevators, one was not operational and the other was slow and stopped on un selected floors. Breakfast was a mess!

The front desk rep told me I couldn’t get house keeping to change my sheets until the 4th day (I was not told this at check in) then when I asked for a manager I was told they wouldn’t do anything. My family wanted to book this hotel and now will not.

Experience was very good. One of two elevators down, which made moving through the hotel a bit of a pain. The staff was very friendly.

I book the room over a month before my stay and when I get there they didn’t give me the room I book they give me a smaller room because they end off giving my room to somebody else

Ba

Paid for a room an hour before checking in. Wallet was stolen, so only had digital I.D. - a picture of my DL and passport. Would not allow me to check in. Would not refund room. Front desk attendant was ridiculous.

The front desk staff are so friendly and kind. Dorian in particular! He makes a decent margarita. :)

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Loved the cleanliness and comfort. I do wish the breakfast wasn’t as limited and one elevator was not working which caused a lot of waiting and crowdedness.

We booked and paid a week before our check in, when we arrived at check in the worker stated they did not have any more two bed rooms i stated I booked and paid way in advance he said your not a Hyatt member they get first choice I stated there was no policy on that so we had to have a kind bed with 5 people in room.i asked if I could speak to a manager he stated it isn't do any good and wont change anything, so I did not get to speak to one . The ac In the front of hotel was not working the elevator was very wonky and not clean.super uncomfortable for 5 people.

Location No answer when calling front desk

Hotel staff were friendly but the actual hotel needs some maintenance done. One elevator was not working and the lobby was very warm. They had fans trying to cool the lobby. The air was working good in the room though. In my room when I turned the shower on the handle to control the water fell off. I had to request twice for someone to come fix it. Breakfast was tasty but both mornings they were out of oatmeal but had the toppings for it sitting out and there wasn’t any jelly for toast both mornings. The juice was in pitchers and wasn’t cold from sitting out. Also if you are a light sleeper be aware the hotel is right next to the highway so traffic can be heard in the room at night. All minor issues but added up makes me not want to stay there again.

It was family friendly

One of the two elevators was out of operation. Also, the AC in the lobby was out. No one cleaned my room over the 2 days of my stay.

Service from front desk, housekeeping and bar were exceptional. I felt right at home.

Room is set to be cleaned only every four days unless you request another cleaning. We requested another cleaning two days in a row, and it never happened.

The only problem we encounter is the floor is dusty with some human hair in the corners esp where the mirrors are located. My son had dust allergy and was keep on sneezing during our stay. We complained about it and the receptionist was kind enough to offer us to transfer to another room.

When I walked into the lobby, the air conditioner was out. Apparently, it had been out on the first floor for a while. In Texas heat, it’s pretty rough going without AC. They did have fans going, but the breakfast area did not have air-conditioning. The property really needed some TLC. There was only one elevator working, and it seemed a little rickety.

The staff was friendly and helpful. This is a great place for families for the ample space it provides.

It was very hot in the lobby, one of the elevators was broken, the breakfast, not so good. The rooms tho were very clean.

The room is clean and specious. Parking is free.

Lobby had no ac. Rooms could use an update.

It was a clean room.

Also they have a policy of cleaning the room every 4 days which is unbelievable especially in a Hyatt. I stayed five days and requested several times to clean the room but nothing happened. Nice people not efficient.

Overall great stay .

What more can you ask for. Hotel was clean, comfortable and the staff was respectable!

Convenient to Medical City Hospital.

Suggest maintenance staff oil hinges on bathroom and room doors. Squeaky doors.

The room was clean, convenient to the Medical City Heart Hospital, and the staff were very friendly and supportive. Only complaint was a sluggish bathtub drain. Everything else was exceptionally good.

Despite these maintenance issues, the staff was friendly and did their best to assist guests. Hopefully these problems are temporary and will be addressed soon, as the hotel has the potential to provide a much better guest experience.

Thee lobby and dining area was very hot…not sure why. So that was uncomfortable, but the room felt fine. (Hopefully that gets resolved as the summer peaks) The tidy was tidy. BUT: Corners of the room had debris and hair that I know wasn’t ours so the place could’ve been cleaner. (Just a critic)

Nice.

The staff was amazing! Day and night crew were both super friendly and helpful. David woods definitely saved the trip for me! The only downside was the elevator, one was down so the other had a bit of a delay. Breakfast was well stocked and staff was quick on refills if needed.

Hotel has declined in quality, breakfast food is not how it was before. Cleanliness has also declined, AC was hot, pool always not open, pet fee too expensive for uncarpeted rooms, Staff has long, unclean nails at the front desk.

The experience was disappointing. The staff was often unhelpful and appeared to ignore guest requests. I frequently observed an employee using their phone instead of assisting guests or focusing on their responsibilities. The service quality needs significant improvement.

The property has multiple maintenance issues, including a malfunctioning elevator system. The buttons on the third floor do not work, guests are instructed to call the front desk for elevator service, and the front desk repeatedly fails to answer. Because I have a sprained foot, I have been forced to use the stairs multiple times. In addition, the pool has been closed and there are substantial maintenance issues throughout the property. These conditions were not disclosed ON EXPEDIA when I booked, and key advertised amenities are unavailable.

The beds were referred to as "Flintstone" type beds by my 18 year old and I agree. The a/c was out in the front desk area and when we checked in it smelled like weed. I'm not criticizing, just its harder when you are traveling with someone with reactive airway disease. The elevator was a bit scary with the sounds and kinda jolts when it stops. The pool was not open which I would have liked to be notified before check in and I would have moved the reservation elsewhere as it was a hot summer day and my 18 and 21 year olds wanted to swim. The night staff was kind when my husband spoke to her but the day staff on both days to check in and out could have been nicer. Facial expressions showed frustration but maybe they were uncomfortable as it was hot in there. None of us were crazy about the breakfast. The eggs were referred to by my 21 year old as they tasted like from egg drop soup minus the soup part. They definitely had weird flavor to them and I'm not sure were thoroughly cooked. I think the sausage could have been cooked more. The room was pretty clean overall. We went to the area for a concert and meeting family the next morning or I would have left the hotel and went back home after the concert. I also was not crazy about a $75 hold fee for incidental. I get hotels charge a fee but $75 on top of the room rate was excessive in my opinion. I expected a better experience with Hyatt on the building. I wouldn't and won't stay here again.

David and Crystal were GREAT!!!!! Would stay there again. David and Crystal went above and beyond our expectations

Upon arrival a nice girl helped checked me in but there was an older man who was helping another customer who was extremely rude to the customer as well as the girl that it turned me off and made me question where was I staying. It was disappointing to witness. It did not help that the AC in the lobby was broken? It was extremely hot. Thank god the hallways and hotel rooms were freezing! I felt like the rest of the employees were all on their phones and annoyed to be working but the place was clean, the hotel was clean (besides the dirty looking pool) and the breakfast was really good for a quick stay I recommend.

YGE POOL IS CLOSED UNTIL FURTHER NOTICE! We didn't know until we got there and the pool was one of the main reasons we booked there. My kids were so upset and cried before we even got to the room. Call and check before you reserve.

Everything was poor

Very comfortable bed, clean rooms with plenty of space. Locations is great if you have a car. Everything is within 5min. Couple of negatives: I had a corner room facing the freeway and I had to sleep with earplugs, literally feels like you're on the side of the road. Elevator was not working, not a huge deal and I'm sure they'll eventually fix it. Outdoor pool was out of service.. The comfort of the room and soft beds were enough to bookmark this one for my next trip to Dallas.

好

The staff were very friendly yes ! When I arrived I was so upset that the pool was NOT available without notice or anything! First floor had no AC so breakfast was not pleasant. Only 1 working elevator that seemed to take at least 20 min each time.

The desk clerk was so helpful and friendly. The rooms were spacious and very quiet, loved the gated parking. Would love to stay here again.

Only one good thing about the Hotel was the room. I can honestly say this was not a good experience - pool out of service, elevators did not work, A/C was broke and staff were unpleasant. I do not normally write reviews but this one has to written to let others know to be cautious when booking this hotel. There is a reason that is cheaper than other Hyatt Places.

Suggest staying on odd numbers not facing freeway. Noise all night from traffic

Clean and convenient to the airport.

Clean room, staff.

First thing that stands out about this property is the customer service! My family really appreciated the promptness and kindness of the front desk with assuring our needs were met. The breakfast was delicious and well worth trying each morning. My only concern was the elevator not being in service. I was told it was being serviced. I would stay here again!

There were also ants in the room, and the AC unit was visibly full of dust and dirt. I couldn’t use it because it aggravated my allergies, making the stay very uncomfortable. I will say, the staff members I did interact with were great—professional and kind—but unfortunately the overall condition of the property and lack of communication overshadowed that.

Will definitely stay again.

Room and Property were very nice. Only issue was the bathroom was a little small but still very usable. Kitchen area was great and bed was very comfy.