Hotel Crescent Court

Beautiful!

Excellent property

Great!

My stay was fine, nothing special but as expected for a hotel of this caliber. Upon checkout I was presented a bill that seemed correct. No mention of any extra charges. However, upon receipt of my Amex bill I saw my charge was @ $60 more than my checkout bill. I assumed it was a mistake, perhaps a parking charge (I did not have a car), or something of that nature. Upon calling the hotel I was informed there was a $59.90 charge for using my Amex to pay. No one ever told me that there would be an extra charge for using my Amex. I had a Visa card I could have used. They do not accept cash. But none of that matters. Someone should have told me they would charge me for using my Amex, or they should have printed the charge on the final printed bill. None of that happened,, they just added the fee without a word. It's not even the $60 (which is real money) it's the sneaky way they simply added the charge without notification. Further, since Hotels.com stores my Amex, perhaps there should have been some sort of heads up that this hotel adds a fee for use of the card on file. What a low class, sneaky way for a Hotel that claims to be a first class establishment to conduct their business. After at least 6 or 7 visits to this hotel. My most recent stay will be my last. Back to the Mansion!

It was a beautiful hotel and great location. Extremely satisfied other than having issues with the air. It just didn’t seem to get cool enough. I notified the front desk and they were very friendly and sent someone right away. It did get a little better but still as cool as we would have liked. I have severe asthma so when I’m in a stuffy room it makes breathing difficult. Other than that, it was excellent.

Spa services provided to hotel guests were underwhelming, and the rooms are no nicer than a chain hotel branch (but they are much more expensive).

Amazing hotel and staff!

Second time staying here and it did not disappoint. Will return

Hotel was very comfortable. Would have liked a better more comfortable bar

I stayed in a room next to a family with a dog. They left said dog in the room all day and night…barking nonstop. There was nothing the hotel could do or did do. Owners took no accountability. Awful experience.

Love it here

There wasn’t a main dresser in the room.

There wasn’t a main dresser in the room.

Since being SMU parents this fall we have tried 4 hotels thus far and the Cresent has far exceeded our expectations. We were actually bummed about not being at the Swexan due to it's high cost of 2K per night for Parents weekend we settled on the Cresent and found that it was far more superior in expansive Suite for less. The pool was chill and you can order from the restaurants there as well. The area has alot more to offer in shops and places to eat and they also have a hotel car to take you to SMU and back. The staff was super friendly and helpful. The food was delicious and well prepared and served and what treat to have Nobu if you want to eat in. Loved our Suite and looking forward to coming back again and again!

They gave us a free upgrade

Loved it. Will come again!

Great property.

Overall the hotel is just mid. I had much higher expectations for the price point.

Needs a facelift. Tired property, as more competition comes to Dallas on the higher end The Crescent won't be my first or second choice any longer. Great location. That's the highlight.

Always the best!

An excellent property in a buzzy area with lots of good restaurants nearby. Quiet comfy rooms.

I was up all night returning from a trip to Eastern Europe. The staff at night was very helpful.

Wonderful stay great dtsff beautiful property

It smells like mildew, carpets in room were disgusting and beds were not comfortable

Clean room

Love this property, location, and service!

Excellent place to stay, really nice if you stay two days or more.

Staff was amazing at check-in

The Service was above and beyond! I really appreciated the staff’s energy at the Beau Nash bar.

Beautiful property and great location.

Hi! I'm rating the room on the poor side because my air conditioning wasn't functioning appropriately for my stay. I was offered another room, but it was very inconvenient to move because I was so busy with work throughout my days and most of my evenings.

In some ways the hotel has actually become better because the immediate nieghborhood has densified beautifully and you are now a quick walk to Clive Warren Park , Starbucks, Mi Cocina , Whole foods and so many things to do , many in walking distance . The rooms were very clean the shower was nicely updated with great water pressure , the House Keeping staff was adept at tiding up when I was out ( never saw anyone !) The pool is also a classic experience with a gorgeous set of newer buildings surrounding the pool deck and those lovely Texas Skies I also enjoyed watching people in the grand lobby at the bar . Another great stay for me and my family - Thanks Crescent , we'll be back !

The property is conveniently located, has delicious food, and we had peaceful sleep. The valet was also quick and attentive.

The property is conveniently located, has delicious food, and we had peaceful sleep. The valet was also quick and attentive.

Wonderful staff and service

no soap in my room and no working escalators coming from the garage

Everyone working there was very professional and friendly. The gym is super nice and big.

Beautiful hotel! Staff were amazing! 2nd stay and will return. Avra is amazing for dinner as well!

Location is very nice and accessible to some great restaurants.

Staff

I always enjoy my spa experience at the Hotel Crescent Court. The staff is always friendly and accommodating. I used the House car for my nearby reservations and I enjoyed riding in a brand new, clean upscale vehicle. The driver was pleasant and very helpful. He made our ride entertaining and enjoyable.

Perhaps we got ripped because of the world Cup, but its definitively not a 1k a night hotel. Its doesnt come even close to that. So either they are scammers or they believe they play in a different league. The lobby looks like a warehouse, elevators took forever even when they are 4 floors, the door of the room had a malfunction that i reported the first day and was never repaired (in 6 days). The bathroom didnt have handheld shower and the shower leaked all over cause the doors didnt have any kind of seal. The main lamp of the room didnt work. There is no switch at the side of the bed, so to turn on/off the light you need to stand. The plug on the side of the bed is an alarm clock, that every time i plugged my phone i activated the alarm at 6am… There was no ashtray at the door, so it was full of cigarette butts in the entrance, which they never bother to pick. The “bar” was part of the lobby. So zero privacy for customer that wanted to use the bar and for those who wanted to be at the lobby without the fuzz of the bar. I sent, via booking, at least three messages weeks before arrival. They never answered one. Nobu…. I know this restaurant offers different quality depending on which city they are, but this one is quite at the bottom. The worst omakase experience i ever had. The sushi tasted an looked as it was prepared days ago and then refrigerated…. Plastic. And many other details that changes de experience. Whoever stayed at real luxury 5 star will understand what im saying as soon as you see the main door. In my opinion, is a 4 star with a 7 score.

Bed Staff attitudes

The bar was well stocked, breakfast was good, and the property was fabulous!

Room was fine. Needed some work. Staff poolside was terrible.

Beautiful hotel. Very upscale, in a very nice part of Dallas. Loved staying here.

Amazing and in the center of it all. My new go to place to stay when in Dallas!

A bit dated

Beautiful property and a great location

The staff was extremely helpful, courteous, professional, and friendly. The hotel itself was very nice..

Beautiful hotel, clean room and excellent customer service

Check in time is 4 pm and out at noon, so not a full day, although we could get in early. Valet parking at $70 but underground is around $20-30 a day. No 24 hour coffee, but lobby coffee starts at 6, and Ascension Cafe across the courtyard is excellent and opens at 6:30. Beautiful venue and convenient to many restaurants (walking distance) as well as a convenience store. Room closet was too short for a long dress. Bed and ac were great.

Services and accommodations met our expectations wonderfully well.

Beautiful property Amazing spa

Perdect location fir bussines

Outstanding staff Way overpriced. Aside from being large, there was nothing particularly luxurious about the room to justify the price point.

Outstanding staff Way overpriced. Aside from being large, there was nothing particularly luxurious about the room to justify the price point.

Great vibe and helpful staff

Elegant and top notch finishings throughout. Very expensive.

Elegant and top notch finishings throughout. Very expensive.

Really nice spacious rooms. However could hear neighbors so isolating was poor It was more the staff that in general were unpleasant and undertrained

Yes

Beautiful hotel in an excellent location. The rooms were lovely and very comfortable. We had two meals at their on site restaurants, and the service and food quality were wonderful. I'd highly recommend this hotel

Beautiful hotel in an excellent location. The rooms were lovely and very comfortable. We had two meals at their on site restaurants, and the service and food quality were wonderful. I'd highly recommend this hotel

The unexpected $45 a night destination/resort fee. Usually booking includes all of the expenses in their prices.

The unexpected $45 a night destination/resort fee. Usually booking includes all of the expenses in their prices.

Beautiful room

Great 2 days stay

Room was not ready for two hours after check in time. No accommodation was offered. I missed the meeting I flew in for.

Beautiful property

The location made it very easy to access great restaurants near by

The location made it very easy to access great restaurants near by

Great hotel and great staff. Always stay at Crescent Court whenever in Dallas.

They're GREEAATTT!!!

Amazing

Friendly, great room, great Amenities (love bobbi brown!)

The food was really expensive and not that great.

Very nice

Staff very kind. Room very nice

Everything was wonderful! I've stayed in all the best hotels in the area and this one was the best!! I only would have requested a heavier blanket on my bed!

Wonderful. Great staff. Very nice room.

The staff were very friendly. The room was exceptionally clean and I absolutely enjoyed the food.

The hotel was beautiful, the room was a little underwhelming but the staff was great.

I was traveling for work, and I thought it might be nice to take my wife to an expensive resort hotel. For a nice romantic weekend getaway. The value wasnt there. I was expecting more for $500 a night, plus $190 in resort fees. WHERE WAS THE RESORT? The bar didn't have the alcohol I wanted for a drink.The hotel was hard to navigate around, parking is difficult and expensive. I have stayed at better hotels for less money.

.

Have not had breakfast yet.

Excellent e hotel and location. The staff was extremely professional and helpful. Amenities , restaurants , rooms were great.

Always a great experience at the Crescent.

Was not as expected, very small room. They over charge for everything. Should stay at the four Seasons for less

Beautiful property. Our room was perfect. It was spotless, the bed was very comfortable, and we had a nice view.

Every team member we encountered was warm, attentive, and welcoming, but a special thank-you must go to Manny, who went above and beyond to make our experience unforgettable. Manny took extra care to ensure our room was absolutely perfect and made sure our check-in process was smooth, seamless, and memorable. His attention to detail, thoughtfulness, and genuine desire to make us feel welcomed did not go unnoticed. The room itself was immaculate, beautifully prepared, and exceeded our expectations in every way. You can truly feel the pride the staff takes in delivering a top-tier guest experience. The Crescent Hotel is a class-act property with an incredible team behind it. If you’re looking for luxury, comfort, and outstanding service in Dallas, this is the place. We cannot wait to return. — Highly recommend!

Lovely hotel in every way !

Unfortunately bar service needs to step up their game. Very slow & limited staffing was not the issue. Just plain sub -standard service for an upscale hotel.

Courteous staff

Bed was horrible and pillows worse.

The hotel decided to do kitchen renovations from 11pm until 1:30 am on a Monday evening. Cutting tile, hammering, dropping things. The noise was incessant. The hotel was beautiful. It would have been nice to be able to sleep there. Our room also never got below 73 degrees, which also made it difficult to sleep. The staff was friendly and understanding, but it wasn’t a good experience.

Wonderful location and excellent customer service.

Entire facility and friendly staff

This hotel is top notch. We will definitely be back.

Rafael at the front was excellent in providing us a wonder birthday experience. The hotel was in a fun vibe area that was walkable with lots of great restaurants and bars. They even had a surprise cheesecake piece for my birthday in the room waiting. Thanks Rafael - your the best.

The hotel was in a great location and the room was great. The only issue I had was a $75 overnight Valet charge.

Very nice hotel and surrounding amenities

Great experience

Quiet, beautiful, and well appointed rooms.

Breakfast buffet

Gorgeous inside and out

From the moment we arrived the safe was welcoming and courteous. Check-in was effortless in their room was gorgeous. The whole property in itself is beautiful. Will definitely be staying again.

Spa was perfect. Massage was increadiable

We loved the location & saw friends on a football weekend!

As always, the Crescent is a great pic for a comfortable, convenient stay in the Dallas downtown area.

Rooms need to be updated— shower curtains need mold treatment. HVAC needs mold abatement. New carpet needed.

Always wonderful service

It smelled really good. It was beautiful. They were putting up decorations for a wedding. The staff was friendly, helpful, and knowledgeable

Great and friendly staff. Great location and great restaurants.

The hotel was very lovely. Would recommend highly this hotel for events held at the AA Center as it was only a five minute walk and the area was safe to walk alone even later in the evening.

Friendly and helpful staff. Incredibly clean. Amazing facilities.

Property was beautiful

Beautiful hotel and the staff and valet were gracious and polite. The room a/c was below average and only cooled the room to our desired temperature after 2 am.

The hotel is beautiful and the staff very kind.