Homewood Suites by Hilton Dallas Downtown, TX

The room was spotless, organized, and designed for complete comfort. The staff were extra helpful and informative in serving our needs. I highly recommend this hotel to anybody. Thank you!

Muy cómodo las mejores atenciones lo recomiendo

Great bed & breakfast ok Street noise, air conditioning way to loud

Staff was great and friendly.

This hotel was definitely one of the worst. They didn’t have enough towels to support everyone that was there. They were so short staffed they told us housekeeping doesn’t clean the room every night. I would definitely not stay here ever again if I can help it.

Superb

Bad

Exceptional

Bad

Everything was good except the AC was very load and it was hard to sleep. The AC was very load .

everything's fine

Clean, easy to get to, friendly staff

Clean, easy to get to, friendly staff

Room was homy and comfortable. Easy walk around downtown. Plenty of convenience stores and restaurants that are close by.

Room was homy and comfortable. Easy walk around downtown. Plenty of convenience stores and restaurants that are close by.

Good location and room was very spacious

Exceptional

Exceptional stay! Would stay here again!

Good option downtown. Nice room, good breakfast

Great one night stay - staff was amazing- Price was perfect

Room and building was clean the major thing for me was they advertising having a pool and they no longer have it. They have a theater which was locked anyway so all the extra stuff I originally booked for was mainly the pool for my small kids and at check in they didn’t mention anything about that nor did they give me the right room. It was a supposed to be a king suite and it ended up being a 2 bed. Just no communication for what was going on I didn’t like

Exceptional

Y size of the rooms was great. Nothing

Location

Location

Very helpful staff, Late Check out no Problem No Windows !

Location; breakfast; gym, staff AC too noisy; front desk staff could have been more informed of locale, i.e. where to find certain things/services;

Bathroom was dirty. Not clean at all…. 🤔

Everything was good

Shower - no hot water

Shower - no hot water

Good size room, AC is excellent and very good breakfast. Good place to stay

The hotel is close to many important places to see in Dallas. The room was spacious and extremely comfortable. The view was divine and breakfast was delicious! Two nights stay equals a charge of an additional $74.00 in parking fees.

I never figured out how to operate the light switches. I didn't have the opportunity to sample the breakfast or the gym and other communal areas.

The room was clean and the staff was nice too

Breakfast was another issue—one morning the milk being served had gone bad. I took the jug to the back because there were kids around and I didn’t want them drinking it, but no one there spoke enough English to understand what I was trying to explain. To make matters worse, I called twice requesting to speak with the manager, and neither call was ever returned. This was one of the worst hotel experiences I’ve ever had. I will not be returning for future business trips, and I would never recommend this place to anyone.

The rooms were more spacious in person than the picture described. It was a nice surprise! We had plenty of room for our family of 5.

The room was so spacious, and the staff members were very courteous and helpful. On the first morning, we noticed that the water pressure in the shower was low, and the front desk promptly sent a maintenance staff to change the shower head to solve the issue. We will definitely stay at this hotel again.

Breakfast was great

Perfect location. Within walking distance of all the major stuff, JFK, American Airlines arena, aquarium. Only bad thing was they don't have a pool.

Great hotel for the price point. Convenient location, friendly staff, big and clean rooms. Breakfast is good and runs for a good amount of time. My only complaint is the parking which is valet only - I'd honestly be fine paying daily for parking on the property; the valet aspect just adds unnecessary inconvenience in my opinion.

Also, we received our car back from the valet and they had scratched our vehicle. We had just cleaned the car the day we checked in and knew the scratch wasn’t there beforehand. When we addressed it with the valet, they said “it’s nothing” and were playing it down immensely. They claim they take photos of the cars when they’re taken in by valet but they had no photos of our vehicle to show us, which did not matter to us since we knew the scratch wasn’t there before we gave them the keys. We left the hotel since there were other people trying to leave behind us and we blocked them in (their valet area is tiny). I called the front desk to talk to them about the valet situation and address the scratch, the guy I spoke with said he’d call me back within half an hour and it’s been over 24 hours with no callback. Awful service from valet.

Very friendly and knowledgeable staff. They made feel at ease in Dallas. Excellent management and staff.

Besides that, everything was perfect! The bacon at breakfast was perfect! Staff always cheerful and seemed to love their job. Makes such a difference!!

Moncia at the front desk was an excellent help to us. She spent time to get to know us and made us feel very welcome. All of the staff were good!

Room was spacious and clean

Great and convenient place to stay.

They offered a late check out so we can enjoy the Dallas World Aquarium which was only a 5 mins walk. Breakfast was free, but it’s valet only parking available.

The room, staff, amenities were 10/10. I immensely enjoyed my stay and would stay here again in the future!

Clean and friendly staff.

💯💯💯recommend it

Yes

Everything

Clean room and amenities

N/A

Room was perfect. The staff in the front was very courteous and attentive. Said hello to my wife and daughter everytime we came downstairs.

Friendly staff however it is tired and in need of a freshen up. Only 2 lifts working & on a busy morning one of them was out of action. Convenient location. Overall a nice stay.

Friendly staff...

The room itself was also great. It had a real kitchen with plates, pots, pans, and utensils, so we had everything we needed to cook and eat comfortably. The bed was super comfortable too and it was honestly hard to leave it in the morning. Overall, the stay was very nice, but it is really thanks to Moncie that I am writing this review.

Large clean room. Plenty of hot water. Convenient location downtown.

The room was amazing and the view was amazing.

Clean room great breakfast

Good choice for Fair

Rooms are nice and spacious. Hotel is clean and quiet. Gym is quite nice and very clean with well maintained equipment. The gym could use more leg equipment, but is otherwise well equipped. Breakfast is standard buffet, but good quality with better than average variety. Very friendly and helpful staff. Overall great hotel, especially for the price,

I had to go inyo the hospital on a couple of occasions and my room was left in horrific conditions by me, and not only was i welcomed back on a few occassions but i was checked on while i was in the hospital and also when my reservation was up they stored my property for me. My only complaint was alot of my property was missing, it was nothing compaired to the compassion that was shown to me.

Breakfast was delicious. Room was cleaned. Friendly staff.

Very nice

Clean and very large room

The stay was good overall. Staff was super sweet too! Only issue we encountered was having to kill multiple cockroaches in our kitchenette area..

It was amazing as always only problem we had was the shower would not get hot at all and the sink would be scalding only no cold water. Besides that amazing experience and

Only parking option is to valet your car for almost $40 a night.

Great location for Downtown Dallas and a large room for the price along with a comp breakfast.

We had a great time. The hotel was amazing and the staff very accommodating. They made things seem less and so easy. I will recommend this hotel to friends.

We like the service and the amnieties but we did not like being around so many trans

Surprisingly spacious and comfortable room, really well equipped, wish I had stayed longer. The area around is not the prettiest but it’s super convenient for transportation, especially when going to events at the American Airlines Center. Would definitely recommend and stay again. Breakfast service did close half an hour earlier than what I’d been told at the front desk at check in so do take that into account.

Every employee was extremely helpful.

Overall it was a good stay. Only thing the water was not hot at all. My family had to take cold showers

This place is a complete dump. They charged me $370 for one night. You’re better off staying in one of the big tower hotels right next to it than this dump. We had no hot water. For $370 a night. They sent some guy who spoke very little English up and said the way to fix it is to turn the both sinks on to help pull the hot water up. Lol who’s ever heard of such a thing. That’s the most ridiculous thing I’ve ever heard of. And when they called us, they said that there’s nobody here to fix it and they’ll fix it in the morning. Which is really convenient since we check out in the morning. So me and my family of three spent almost $400 and couldn’t even take a shower.

Staff from valet and front desk to breakfast attendant and housekeepers were all wonderful. It is so centrally located the only time we had to take our vehicle out of the garage was to go to a baseball game. It is a wonderful example of why I look for a Homewood Suites to stay in when ever I travel.

Good location…very nice roooms.

The staff and security was excellent, but the property is out of date and rooms are old.

Beautiful place!

The room was spacious and decent. The only issue we had with the room was that the hot water stopped working, so we had to move rooms.

The property was nice and clean. Staff was very nice.

Great hotel and location.

Comfortable hotel, had a pleasant time. Would stay again.

Rooms where very big and clean

My stay was very good. People at the desk very helpful. TV and Internet wasnt too good. Thanks, Homewood Suites Dallas!!

The associate spent a huge amount of time with two ladies that had a lot of issues meeting basic requirements to make payment and ID. A big red flag for me was on their cart. It looked like they came to party. As luck would have it they were in the room next to us and the party started immediately! Very loud music and voices. There weremultiple rooms on our floor so they went back and forth letting the door slam each time. We went out for dinner and they were still going strong when we returned. We did not complain as it was still early even though we had a long travel day and would have liked an early night. At 10 they went out all was quiet until 2 am. Then the music was back on and the load voices. Banging doors. We tried several times to call the front desk letting it ring. No answer. When we had come back from dinner the only person we saw was the same associate that checked us in. Security that was there earlier was not visible. We did not feel safe to leave our room and we did consider calling 911. It was that bad! When we checked out we told the associate what had happened and he asked,so you want to place a noise complaint? The point of bringing it up after the fact is the staff on duty need to be informed of what went on,on their watch and how to avoid this from happening in the future. No one knows what a guest will do for sure but in the 20 minutes I listened to these guests problems with checkin I never heard them be told they needed to q

Room was freezing cold in FEB when temps are 55 degrees and lower and HEAT did not work in room. Told front desk and they came and said just basically try to keep warm did not fix or give us another room. The next morning when it was time to check out they came and ask about the heat, we have froze to death all night feet super cold, hands cold, nose cold for $204 a night! No extra covers, sink stopped up, toilet didn’t want to flush! This hotel has really went downhill since my last few stays! An inconvenience to leave my home with warmth and pay over $200 to freeze no heat and no assistance !!

Hotel staff was very nice and accommodating. Room was nice and clean.

The breakfast was amazing!!!!

Nice hotel, staff were friendly and helpful.

staff wasn't very nice at all. had to wait forever for valet, the other staff members had to go look for him around the property. and when I walked into the property I was greeted with " do you need help looking for something" and the room had a dirty baby bottle and trash left under the bed.

No hot water at ALL

Had a nice stay, free breakfast eggs, bacon, sausage, convenient to airport, and free shuttle every half hour.

Great downtown hotel, affordable with a good breakfast! No complaints, great staff!

We loved how close it was to our venue and how easy it wad to check in.

Probably the best experience i've had at a hotel. breakfast was great and staff were friendly. I was shocked by the amenities; basketball court, pool tables, and available laundry for a couple bucks. Great location.

The staff was all amazing. The Breakfast was great and changed each day we were there. THe work out room was nice. Sadly no pool or arcade at the time we stayed, but pool tables, basketball court and work out room provided some entertainment. We didnt go too far out around the area on foot, but quite a few homeless people or just people on drugs made it annoying with kids. The dallas aquarium was in walking distance and was fantastic as well.

The rooms are very clean and have ample space.

Excellent hotel will be coming back forsure!

El área cercana es muy bonita pero mi hija y yo no nos sentíamos muy seguras debido a tantas personas sin hogar viviendo en la calle, uno de ellos nos siguió y tuvimos un poco de miedo, esto fue durante el día, por lo que en la noche preferimos no salir para nada

Hotel was beautiful and staff was beyond kind.

This was right in downtown which was great if you didn’t have kids. Lots of homeless and there was no pool as advertised in the pictures. Wouldn’t recommend for families. Aside from that the room was good.

Nice

Towels could be thicker and softer

Very disappointed at check-in. Staff were unkind to my elderly guest.

Excellent!

Great location. Friendly staff.

I have stayed at this property many times and was always appreciative of its proximity to everything downtown. However it’s starting to show its age. It’s still a good price point. You now have to request your room to be cleaned, so I was surprised to return after a long day and beds not made and no clean towels. So every morning I called to request room cleaning as I don’t expect to pay and make my bed on vacation, nor carry fresh towels up from the lobby. Once my request was made my stay was great.

My stay was amazing and the valet parking was great. Website needs to be updated because it says it has a golf place and that was not true and my kids were looking forward to it. Overall it was great

The HVAC system in room ran very loudly

Very spacicas rooms

Nice and clean hotel. All staffs are friendly. Love the staffs works at Valet parking - fast service, polite and helpful.

The hotel is within walking distance to Dealey Plaza, the giant eyeball, etc. We found a dog friendly Irish pub that was open late.

Great staff, very helpful. Property was clean, free breakfast was a plus!

Great location. Alittle pricey

Check in was extremely frustrating, room was not ready until 4:30 and we’d made it clear we wanted to try to check in early.

It was a really lovely hotel. The only negative was the breakfast wasn't that great and the coffee tasted burnt.