HomeTowne Studios By Red Roof Dallas - North Addison/ Tollway

Everything was good.

Good

It was decent u get what you pay for, I waited hours to a day for someone to come and check on the room i had issues with the toilet the stove wasnt working nor was the stove light or stove fan. But the guy receptionist did come and deliver me a remote that the room was missing so I definitely appreciate him. Other than. That everyone was pretty cool .

Nice and clean lovely food friendly

Passable

Nothing really works. No hot water. Nothing really worked in my room. It had a weird smell

Nothing Very nasty place to stay

Very nasty place to stay

Nothing Everything

Nothing Everything

Completed remodel should be done and no access for disabled people

Exceptional

I liked the location. I did not like that my door cardreader / lock did not work properly.

Ive stayed at this property numerous times over the past 10-12 years, 3 different brands, and I will say the property is run down, roach infested over-priced accomodations. Pay a few more $, pass this place.

Worst experience ever. Room had multiple leaks, fridge didn't stay cold, room had cock roaches and smelled heavy of smoke.

Request my Money back.. in the smell was bad

Price was good, location was really close to my work

Price was good, location was really close to my work

Everything felt old and worn. The chairs at the small table were badly damaged, with ripped vinyl and exposed foam, making them uncomfortable to sit on. This is a very basic budget hotel and not suitable for travelers without a car or their own equipment, as you’ll need to bring everything yourself. Overall, disappointing and not worth the stay.

YES

Pleasant

The new manager was so disrespectful

Clean room and budget friendly

Clean and quiet , and good on budget

Easy to check in , quiet, and rooms are clean. Good on budget .

So smelly and dirty. I wouldn’t stay for free

Parking was good Alexus was amazing

Area was not good, room smelled, a/c stop working in the middle of the night.

Roaches did it. I was fine with the wear and tare because the location was ok. The staff was nice and helpful, I can’t stand roaches it’s definitely a sign of filth

This is the worst hotel I have ever stayed. I'm not saying this because I'm upset which I am, I'm stating the fact. The room has no privacy, you need to have to close the curtain to make the room completeky dark or show your room to pass y through the window. Fridge doesn't work. Ranch Hood doesn't work. Toilet leaking constantly. The whole kitchen cabinet and drawer have been flooded badly. In the restroom countertop, there was a cockroach running. The bath tub was in ust disgusting condition. The restroom lock was installed wrong way so it could not be closed. I reserve the two nights and paid for them but because my flight was delayed I only arrive on certain day but obvious my room was booked out already. Then there's no bathroom apply, no shampoo or bath gel. No any kitchen supply. Completely empty.

When was disgusting hot water did not work

I was checked into a 'Ghost' room, never intended to be occupied by an actual guest. It was terrible. Refrigerator, toilet, and hot water didn’t work. Hair covered the bathroom floor. Denied refund despite manager confirming I was in an uninhabitable room.

Passable

👌

Disappointing

NA

Exceptional

We get there at 11:10 and it was close, we couldn’t stay in this place .

Room was clean & staff was great. Room was shabby and well worn. Kitchenette was almost useless because no dishes or utensils of any kind available. Meager maintenance was apparent. Accepable for the price.

Poor

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Passable

T)i

Roaches

Front desk clerk was very helpful and courteous. When she heard that i was scheduled for surgery at 5AM at a nearby hospital and needed a 1st floor room, she checked with the maid who said RM 140 was ready. It was not! The window sill above the heater was dirty, refrigerator dirty, rusty, and interior broken, stove and sink dirty, bathroom floor sticky, and a prior guest had dripped red candle was on the bathroom countertop, and a small 5” bush limb had not been swept from the outside edge of the bathtub. We did not address these issues with the front desk clerk because we just wanted to rest and get to an early nearby surgery appointment. The room may have been an extended stay room that had not been completed by the maid or custodian. Plusses: cheap rate, kitchenette if needed, working cable TV, short 4 blocks south on the same road to Methodist Hospital for Surgery.

Roaches

Staff was very courteous and professional

Staff was generous and professional

Cochino , viejo ese hotel

Not in a safe area

Dirty

Honestly this location is lucky to have snagged a General manager like the one they have. She is without a doubt way too good for that crap excuse of a "hotel" Even the use of Motel is offensive to other motels this place is a dumpster fire. The rooms need renovations and DEEP CLEANS. Honestly its not even an area issue. The homeless people had no sway in my choice to leave and not stay there, but rather the fact I don't even think they should be staying in those rooms. Again the general manager is GREAT the rest of this "organization" should be trashed.

Could check in no one was in the office until 3:30, my check in was at 3:00. Drugs addicts hanging out. Weed smell

Bug infested, smelled awful, dirty floors and countertops as well, the worst hotel I’ve stayed in.

I liked it only problem was my key stopped working multiple times and every time I had to go get a new one from the office

Mana

There was no door on the bathroom and a suspicious green light that was always on facing the bathroom

What you could see from the office area seemed decent, and the entire outside area seemed well-kept and clean. It is an older, outdated property. The manager seemed nice enough. The problem I had was with the room. The floors were dirty. The furniture was trash. The furniture was so old and worn and broken that the corners of the dresser were just gone. Picture a piece of furniture by an animal. Thick, hardened stuff all over the table and on the floor. The curtain had white crusty stuff on it. Inense burn marks on the wall by the door. Looked like a bullet hole in the ceiling. And there was what looked like blood on the curtain as well. Hardened stuff on the wall by the bed. And the bathroom counter had 20 to 30 cigarette burn spots all over the countertop. And this was a non-smoking room. 2 packs of soap that were the size of a quarter. No kind of cup or refrigerator parts are stacked on top of the fridge. It felt unsanitary. I couldn't eat a thing in that room. I did stick it out. I hate to make a scene, and it was my first time using an online app to get a room. I couldn't risk not having the money returned right away. So I stayed and didn't say anything to management. Why did they already know and have no problem renting it to me? All the rooms I saw in my row, not occupied with open curtains, looked the same way. I stood watch for roaches the entire night, but I can say there were none at all or rodents. People living there were super nice.

Good hotel

I had a truly awful stay here. The customer service was poor. The room itself was unacceptable. It was old, smelled terrible. Worst of all, I saw multiple roaches crawling on the floor and walls. The appliances were stained and old. Ac made a terrible noice.

My room was not ready, even though I arrived well after the check-in time. The room was not in good condition (Examples: Broken towel rack, the door locks required multiple swipes of the key card every time). Plenty of cockroaches, though. To be fair, none of them were large. The room's smoke alarm malfunctioned, causing it to beep constantly, making it impossible to sleep. That was the last straw, so I checked out early, and found another place in the same price range that's much better. Despite a week passing, neither the management of the location nor Red Roof Inn's corporate office has responded to my complaints.

Smooth

The late was rude at the front desk.

The hotel looks nice through the outside but it needs work through the inside.

Drug deals in the parking lot, some future felon I have to pay for, offered me crack in the parking lot. Pot smell was so bad that we left, people sitting in cars in the parking lot. If I weren’t armed, I would not have walked to the room…. It’s that bad.

The worst place I’ve ever stayed in, horrible staff and management. No towels when you need them or toilet paper. Not to mention filthy rooms with roaches and their eggs everywhere. So if you want to risk it for a cheaper rate, God Be With You! You’re going to need it.

It was great

The front desk lady was rude, polite, and not very nice

The rooms where absolutely disgusting, the only good thing about this place was the front lady, she was very nice.

It was a last minute booking and i ddnt get to check the reviews of the place qhich ive come to regret, i requested a non smoking room,but when I walked in the room was stinking marijuana,there was no door in the bathroom,and the bathroom blocked the first time I used it and i had to ask for a plunger..everything was old and filthy, all outlets were not working except for the ones on the bed lamp...they had pretty warm water though and tgr tv was working pretty fine

Staff was rude said they had no tvs said that because i booked thru expedia they couldnt do anything, i called expedia they needed me onsite i booked room for my son so i couldnt get refund

Dirty

Staff was nice. Toilet had to be fixed, killed at least 6 roaches while there. It just looked bad. Car alarm going off for over 5 minutes in the middle of night then heard people talking kinda loud. Didn’t sleep much, was scared roaches would crawl on me. Burn marks all on the covers, towels were dirty.

This place is in a decent location but it roach infested and just straight up dirty. Food left in the fridge. No cooking utensils even tho it has a cooking top. Just wouldn’t recommend this place.

I didnt like it at all i think it needs new staff and new cleaners just horrible please get the tvs and air conditiong fixed oh wow

Hotel is a dump! Not maintained and dirty

I requested a non-smoking room, but it smelled like cigarette smoke. When I mentioned it to the front desk, they responded that people aren't supposed to smoke, but they do anyway, and the rooms end up smelling. Additionally, the place is broken and ugly. I was cold because the heater kept turning off, and the phone to the front desk didn’t work, so I had to put up with it without blankets.

This is literally, a roach hotel. Bugs everywhere! Outside of the building looks pretty good. Inside very dirty, roaches running all over. Flooring coming up in the bathroom, microwave was filthy and rusty, cabinets were literally falling apart, you could open the door on the uppers, and see the ceiling through the top of the cabinet. I screwed up, I usually check the reviews before I book. I didn’t this time, my bad! Only thing I can say good about this place is it looks good on the outside, and it was cheap. But you get what you pay for here!

Horrible property like a slum. Dirty, poorly maintained and cochroaches

Smelled nasty bugs

I was on the phone with Experian for hours trying to get customer service NO ANSWERED!

Th staff was friendly and caring.

gem. she pulls this whole operation together. someone needs to promote her if you haven’t already. shes the main reason the place got my business and money real talk.

Cockroaches, barley any hot water. Drug infested and very noisy late at night till early morning

There was roach nest in corner of the room also molded up on the ceiling. Roaches crawling on the walls the beds had to stay up all night killing roaches offered another room right above which we could not walk parking lot unsafe homeless running around and people laying outside, tripping out it appears to be on drugs

had to leave and be refunded nothing against the staff more so the owners the place is literally roach infested and I mean to the point the roaches are crawling in the walk ways at their own capacity and at a very rapid rate I mean they cringed having to even walk around the facility let alone being stuck in the room on which they tried to leave the same day and they told that the would still take my money so was forced to basically stay the night because the money wouldn’t be given back which felt they should’ve done a total refund of the stay based on the condition of the room was put in….

Motel inside very bad shape. Appears to me terrible guests destroyed rooms. I had to ask room change twice and finally spent 1 day in a OK room and got out. Maintenance issues too. One room smoke alarm was chirping with low battery.

Good

Very unclean and smelly. I will not recommend this property.

Roaches

Always clean. NO BUGS ✨

Check in woman was fantastic. Facilities are the polar opposite. While waiting for an uber was cautioned by an unmarker police unit to not be outside at 11pm.

Never stayed you’ll are joke 2 1/2 drive to be told where booked with food very disappointing

Bug infested with no end when I checked in the lady at the desk said the rooms they have available don’t have tvs take it or leave it

I have never seen as many species of roaches in one night. I could not sleep at all. They were coming out of everywhere. People who had been evicted, were outside hanging out all night yelling at each other and blaming each other on why they got kicked out and lost the place. It was a mess.

No hot water. No working toliet. Strong cigarette smells when we were guaranteed a smoke free room.

Very dirty, roaches in room, one roll of toilet paper and one bar of soap for toiletries, no trash can in room/bathroom.

Old and outdated

Well-worn curtain, put on backwards; rusted out microwave, holes in bathroom door, bugs running around. Would NOT stay here again.

Roaches everywhere

Poorly maintained.

There was no doors in the restroom. Other than that, everything's okay I guess.

The worst hotel you will ever stay. Filled with marijuana smoke, my room didn’t have a microwave or table but had two chair. The bathroom was horrible had cigarette burn. Run from this hotel. The room look like an homicide horror scene. I Checked out early

This was the dirtiest, worst hotel I ever stayed in. When I checked in the first night, I received a the worst room imaginable (there was even a clot of blood in the bathtub). When I asked for a refund, I was told that since I prepaid the room was nonrefundable and they offered to switch me to a different room. That room may have been even worse with the exception of this one not being bloody. I immediately turned my keys in and ended up having to pay for a different hotel for the rest of my stay. I am beyond words and disgusted with the cleanliness at this property. Wish I could rate this hotel 0 stars because the 1 is too generous. Never staying at a red roof in again.

Utilities aren’t up to date and it shows. Liked that staff walked through during night.

Very run down and the room smelled terrible.

Externally the apartments look safe because they have a fenced property and nice because the builds look like they are painted and cared for. The room internally was a major disappointment.

The room was roach infested they crawled in the bed on the wall on the table in the tub the sink. I asked for a refund because I couldn't stay there with 5,000 roaches and the lights off I was refused because they had sold out and I booked through Expedia I was forced to stay in one spot of the hotel where the toilet was stopped up. The absolute worst night I ever paid for

The room was totally disgusting...you could tell that they dont clean the rooms. There were roaches crawling around. There were holes in the wall where you can tell there was obviously fights. But the hole by the refrigerator was my biggest concern you could tell rats were able to come thru there. The bathroom tub had rust hole in the side of it and all they did was throw paint on it. The whole room was covered in nice film of dust. The night as a whole still makes me itch.

Needs a facelift

There were roaches everywhere. There was a hole in the wall. The tv was missing.

Not a bad motel. Nothing spectacular but not Bad.

Just so everyone knows, this hotel has been around for decades. Room was clean. Bed was solid firm, if you like that, and check in and out was easy. Room unfortunately smelled of cigarette smoke mixed with pot. I went and bought some air fresheners to mask the smell. Besides that, I knew I was staying at a very inexpensive place so I got what I paid for.

Cockroaches that's only thing I could not deal sorry

Kinda loud at night

I signed up for two days. Because of the Dallas weather. I was there for three hours and I checked out no refund whatsoever. I will never stay at your place ever again. The Dallas independence school district sent me there.

Don't like the hard drug activity and I have been here over 6weeks but have yet to have my room cleaned or even the floor just mopped. Part or the convenience of renting would be because there are housekeepers but the only cleaning for turn arounds.

If I could award zero stars, I would certainly do so. To begin, the presence of roaches pervades the entire premises. Furthermore, the air conditioning unit leaks Freon both inside and outside the room. Thirdly, the manager, Jessica, subjected me to verbal assault that left me feeling scared and uneasy. Instead of acknowledging her mistake, she opted to use profane language toward both my husband and me, even resorting to racial slurs. Eventually, Jessica agreed in front of law enforcement to refund us for the day, as she chose to ask us to leave the premises. However she has now gone back on her word. I plan on filing criminal charges as well.

Roaches inside and fights outside at 3am. This property also kept my cash deposit. I asked them to check the cameras from when I checked in but they refused and laughed at me saying they don’t collect cash deposits from people.