Holiday Inn Express & Suites North Dallas at Preston by IHG

Clean hotel, but staff was not personable or helpful. I could tell it was nothing personal, some people aren't meant for customer service and it doesn't seem like something management values. The rooms were clean and spacious, but no mini coffee makers in the rooms.

Staff was extremely friendly and helpful! The location of the hotel was great and close to the beautiful Galleria mall. We even enjoyed the pool a few nights. Overall great stay, would definitely stay here again if we were back in Dallas.

Great location

Volvería a elegir en mi próximo viaje a dallas

Exceptional

The staff is incredible!

Exceptional

Superb

Exceptional

Nope

It was a nice place. Breakfast was great. The air fresheners are on full blast which sometimes seemed too much, but overall very nice.

Great location! Very polite service!

Clean

The people working there are literal saints and help so much . The breakfast was great for my young children !

The hotel is a nice place it’s close to where I want to go good breakfast the problem was the hot water was never hot at best luke warm when you’re showering at five in the morning that’s not good

Very good

Great place. Lots of restaurants nearby

The property was very clean, the room was nice and roomy. When I checked in the person at the desk was very rude. Throughout my stay, the remaining staff I encountered was very nice.

Everthing was clean and nice

All Everthing was clean and nice

The property was very clean, the room was nice and roomy. When I checked in the person at the desk was very rude. Throughout my stay, the remaining staff I encountered was very nice.

Superb

Good

Exceptional

Clean Wasn't able to get an hour extension at check out

Clean Wasn't able to get an hour extension at check out

Most things were as expected with things being clean, a solid to above average breakfast, etc. there were a couple glaring issues though. 1. They charged $5 for a parking spot….what in the world? 2. Far more problematic, our room smelled bad, like mold, stale, coat your lungs, bad. I absolutely hate complaining and asking for refunds or new rooms and I chose not to but strongly considered it out of fear for our health. Perhaps this was an exception for this place but it was quite bad.

We had a good stay. The property was clean and rooms were clean. Pool was a little small and cold. Breakfast had a lot to offer but we didn’t care for the taste so much. You do get charged $5 a night per car for parking but that wasn’t shown until after we reserved the rooms.

I had to make a last minute change to an adaptive room. The front desk handled my request, over the phone, quickly and efficiently The adaptive room was wonderful, I had a little problem in the bathroom. The problem was quickly fixed by maintenance. I found a light switch on the ironing board cupboard, when pushed, it turned on a delightful nightlight!

Bad

Exceptional

Sometime between July 25 and 26, the catalytic converter was stolen from my truck while it was parked near the hotel entrance in a designated “Diamond Elite Reserved” space. The theft resulted in over $2,700 in damages. I completed an incident report, filed a police report, and law enforcement contacted hotel management regarding the incident. Nearly two months later, I have received virtually no meaningful communication from management. IHG Guest Relations escalated my case multiple times and told me management was expected to contact me within 48 hours. No one did. I have also repeatedly called the hotel during weekday business hours. The manager is somehow never available. The courteous front desk staff have taken my information and assured me that management would call back, yet those calls never come. I understand that a hotel cannot prevent every crime. What I cannot understand is management’s apparent lack of concern afterward. After a police report, repeated IHG escalations, and numerous calls, management cannot even provide the courtesy of a return call

Staff was polite, but indifferent. Sort of like saying the right words, but their tone was one of routine boredom.

good

Superb

Very good

As soon as I walked in the hotel smelled incredible. The front desk attendant that helped me was polite and professional. When I got to my room it was clean, smelled fresh, and the ac was set to a temperature to get anyone cooled down from the brutal Texas heat. The breakfast was delicious and their little snack pantry was always fully stocked with plenty of different options. When I come back to Texas, I will definitely choose this hotel again. It's also perfectly placed there are plenty of food and shopping options literally within minutes of the hotel.

Easy location. Good breakfast. Friendly and helpful staff.

Our room was clean and comfortable, with outstanding beds.

N/a

This property was a pleasant surprise, friendly staff, clean property and a good breakfast. Would stay again.

Clean room and nice staff. No issues

Hotel was fine. Beds were horrible.

Nice room. Good breakfast.

Great place to stay when in Dallas! Staff very friendly and helpful! Would highly recommend! Breakfast was good too!

Everything

Have always liked Holiday Inn Express for my travels. Will continue use in the future.

Five star

The entrance into the parking lot is a little confusing due to the location. The breakfast was ok as to be expected. The room conditions were pretty good.

Everything was good just Shower curtain was dirty.

Place was excellent. They even provided me with complimentary deodorant and toothpaste.

This was an amazing stay, very conveniently located and also in a safe area of the city. Very clean, friendly staff, awesome pool and fitness center- great breakfast and the beds were super comfortable too. Will stay again when we return.

Breakfast has plenty of hot choices, from pancakes, waffles, eggs, sausages, biscuits, yogurt, cereal … lots of choices. Comfortable bed, clean restrooms, helpful and friendly staff.

Excelente

The room was clean and breakfast was great. The walls are thin

Everything was graat

The room smelt like mildo was my biggest complaint.

Staff were amazing & breakfast buffet was so good. Very clean rooms , didn’t enjoy how loud the shower was on the metal panel in the bathroom very annoying. Pool was very relaxing

None

I can't express enough, I highly highly recommend this property! AMAZING all the way around! From first point of entering not only did it smell amazing the staff was fanominal. Greated with a welcome to make you feel right at home. Pictures are as seen. Room was super clean. Amenities were spot on! Full breakfast which was amazingly delicious. Coffee bar is available 24 hrs a day. Freshly brewed every time, hot and fresh not coffee just sitting in a craft being kept warm. They also have a snack shop. Plenty of eaterys around to either have delivered or to go dine out. Also perfect access on and off the interstate. Indoor pool was very relaxing. Hands down my stay was again AMAZING! More then a 10/10. Thank you, for the welcome a home away from home.

Nice clean hotel in a good area. I would stay here again.

Check in and out was smooth and fast. The rooms were clean and ready for our overnight stay. We spent a couple of hours at the pool and the kids loved it. Free breakfast the next morning was very delicious.

.

We use the laundry room one time and it was very convenient to be able to pay with a mobile app

My car good broken and they have steeled my stuff

very clean and amazing staff

This hotel is in a very bad location

Large, beautiful and well maintained

clean room

I like everything about it was convenient to my needs i will stay there again

Great place to stay!

Comfy, great pillows.

Great stay great location!

Front desk was amazing at answering all my questions when checking-in and took care of me and my family very well when coming in later than anticipated!

Location is a plus but you can tell the “renovation” was done to cover things up. The ceiling fan was making noise, the bathroom walls had dust, the elevators could be cleaner. Overall it’s a good hotel for like a one night stay. Breakfast was decent.

Our stay was okay. Could have stayed somewhere a bit better. I booked this hotel because we wanted a hot tub, and I could Have sworn it said there was one and when we got there, there was no hot tub. The sheets and towels also had stains. Not a terrible hotel, but probably wouldn’t stay again.

Room was super clean. Front desk staff very friendly. Great location!

Very comfortable, staff was great! Very helpful and polite.

This hotel is very clean and the staff is very friendly. Also it’s very affordable! Highly recommend!

Excellent

The breakfast was fresh and great

This Hotel was top notch. It is fully renovated. The beds are extremely comfortable. The entire hotel was very clean and neat. Breakfast was good, Lots to choose from. I will definitely be returning to this hotel in the future!

So the reason we booked, the hotel was for the heated pool which wasn’t heated so we went downstairs to talk to the lady behind the counter. She wasn’t no help and didn’t have nobody to help us with the heated pool either so we get back into our room, the AC is not working properly. The Wi-Fi doesn’t work so we go back downstairs to talk to the same lady and she tells us that we can’t connect our video game console to the Wi-Fi, which is not true. She just didn’t want to help us. I’ve stayed plenty of times at these hotels. This one was the worst. I definitely will not be coming back to that particular hotel.

Great staff clean rooms.. better than Hilton and Marriott for the price

The breakfast is always good and the rooms are always clean. That’s all I need.

Location was good. It was dirty, not well maintained, old stained linens and it doesn’t smell good. Breakfast was fine but slow.

Clean rooms, quiet area, minimalist room design, but works well for travel, close to plenty of eating options

Very clean room and good and safe area

Great place to stay a night.

There was no hot or even warm water in our shower. The person at the front desk brought a key to another room for us to use that shower. Not acceptable. Even tho we paid for a room, we had to pay to park in the parking lot.

Clean room, excellent staff. Good breakfast.

Great place.

Great location for our trip purpose, and great breakfast.

Breakfast was good each morning however the auto coffee machine was slow.

The Hotel was clean and staff there was nice, unfortunately the room that was given to us had A/C problems because of a thermostat issue, all rooms were booked that night so my wife, 4 year old and I had to spend the night in a hot room with box fans that were provided to us by other staff.

Convenient location, quiet, and clean. Some renovation occurring.

Breakfast was good. Staff very friendly, room was nice size and clean. Walls are a little thin. Faucet in shower broke off after 1 shower unable to take another which I reported at check out. Overall good stay.

Friendly front desk

I enjoyed my stay so much, this property is going to be my first option when I return.

We had a nice stay.

Good

The room was clean and quiet. I had plenty of hot water the night we got there but the next morning my husband had to take a cold shower. There was no hot water. They would not credit us anything for the discomfort.

Would not recommend. There was a cockroach in our bathroom when we arrived, the sheets were stained and there was hair on the bed. We immediately requested refund and booked a new hotel. Avoid this hotel.

All good

Stay was okay. Very convenient location!

Never seen a shower this bad in a hotel, breakfast was ok, non recommended for veg people. Coffee the worst that you can have ever

Clean rooms / great service

We enjoyed our stay. The room was clean and comfortable. The bathroom wasn’t as pictured when booking regarding the tub/shower.

No hot tub, first room had obvious leak and mold at a place with multiple repairs so it is a known problem. The room was unfit. Second room had no hair dryer and sofa bed was just springs. Terribly uncomfortable. Staff was helpful and sweet, friendly but professional. Breakfast was ok for being included.

Clean room, friendly staff, breakfast should have more variety

The place was very convenient to all of the places we wanted to visit while staying in Dallas. Plenty of restaurants near the hotel too. We had a fulfilling breakfast to start the day. Even had the chance to use the pool while staying. Only “problem” we had was I tried all the outlets to charge my phone and found out only like 2 actually worked

Clean room, cold ac

Front desk receptionist was professional. Restroom was half clean, stained towels, and at 9 am the housekeepers let it be known they were on the hallway with yelling and the slamming of doors.

Water in shower kept clogging up.....we asked for late check out till 1p.. the girl said 12 but to call in the morning to ask for 1p.. on the room phones, when pressing front desk button there's a fast busy signal. However it did say press 0.. finally got someone who then says " our rooms are all booked, we can't extend your late check out to 1p.. well you can't check in until 3p anyway, and we were still in the room so another hour wouldn't have caused any issues..

The room was very clean and new towels each morning in the bathroom. The food for breakfast was well stocked, delicious, and the staff very friendly. This will be my first choice for a lodging the next time I visit Dallas

We had to cut our trip short because the room we were in did not have air conditioning and they couldn’t fix it. They also couldn’t move us to another room because they were full. I would not suggest this particular hotel given these issues. Also I was told I would be able to have a crib from my one year old and the only reason we got one is because someone else left the hotel for the same reason that we didn’t stay the whole time. Not very professional or good with communication

Overall stay was nice but knocked a star for a few reasons. Opened soda cans left in the mini fridge and the TV remote wasn't working properly. The gentleman at the front desk was incredibly friendly and helpful, so great job there. Good stay overall.

The room was in good condition

Staff was courteous. Price was good. Location worked well. Room had a bit of an odor.

Yes