Holiday Inn Express & Suites North Dallas at Preston by IHG

Nothing. Terrible customer service and the GM lied about a lot of things. Getting a different hotel

Everything

Superb

Very nice clean and comfortable Nothing

Have always liked Holiday Inn Express for my travels. Will continue use in the future.

Five star

The entrance into the parking lot is a little confusing due to the location. The breakfast was ok as to be expected. The room conditions were pretty good.

The bed was comfortable and for the most part it was clean except there was hair on the floor I didn’t like that the conference room was at the entrance and it was super loud everytime you passed by due to an event

Superb

Location Exercise room

Clean. Convenient . I don’t like the clean up staff. My check out time is 11am. First they come bang on my door at around 8:30 ish am to check if I left yet. I lock the extra lock so they can’t open. 2nd time they bang my door again at almost 10am. I was super mad. I come to rest and it’s not my check out time yet. I feel like they’re rushing to kick me out. I don’t care if I don’t hang the Do Not Disturb sign outside the door. If it’s not time to check out then don’t come bang on the door like that. So annoying and rude

Everything was good just Shower curtain was dirty.

Place was excellent. They even provided me with complimentary deodorant and toothpaste.

Loved are stay! Family enjoyed the room, enjoyed are Breakfast, we loved the pool. Everything was as it Should be.

Loved are stay! Family enjoyed the room, enjoyed are Breakfast, we loved the pool. Everything was as it Should be.

bathroom did not have vent

Pleasant

Good

Good

Dirty and hot.

Dirty and hot.

N/A

Great place , quiet and close to medical facilities N/A

This was an amazing stay, very conveniently located and also in a safe area of the city. Very clean, friendly staff, awesome pool and fitness center- great breakfast and the beds were super comfortable too. Will stay again when we return.

Breakfast has plenty of hot choices, from pancakes, waffles, eggs, sausages, biscuits, yogurt, cereal … lots of choices. Comfortable bed, clean restrooms, helpful and friendly staff.

Clean, awesome bfast and staff, friendly — clean comfortable rooms highly recommend! Over flow parking was necessary because hotel lot was full

Clean, awesome bfast and staff, friendly — clean comfortable rooms highly recommend! Over flow parking was necessary because hotel lot was full

Excelente

Booked online with 2 beds, got to hotel checked into room with 1 bed. Went to front desk to change room and the confirmation of 2 beds…he was rude about it.

The room was clean and breakfast was great. The walls are thin

Everything was graat

The room smelt like mildo was my biggest complaint.

Staff were amazing & breakfast buffet was so good. Very clean rooms , didn’t enjoy how loud the shower was on the metal panel in the bathroom very annoying. Pool was very relaxing

None

I can't express enough, I highly highly recommend this property! AMAZING all the way around! From first point of entering not only did it smell amazing the staff was fanominal. Greated with a welcome to make you feel right at home. Pictures are as seen. Room was super clean. Amenities were spot on! Full breakfast which was amazingly delicious. Coffee bar is available 24 hrs a day. Freshly brewed every time, hot and fresh not coffee just sitting in a craft being kept warm. They also have a snack shop. Plenty of eaterys around to either have delivered or to go dine out. Also perfect access on and off the interstate. Indoor pool was very relaxing. Hands down my stay was again AMAZING! More then a 10/10. Thank you, for the welcome a home away from home.

Nice clean hotel in a good area. I would stay here again.

Check in and out was smooth and fast. The rooms were clean and ready for our overnight stay. We spent a couple of hours at the pool and the kids loved it. Free breakfast the next morning was very delicious.

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We use the laundry room one time and it was very convenient to be able to pay with a mobile app

My car good broken and they have steeled my stuff

very clean and amazing staff

This hotel is in a very bad location

Large, beautiful and well maintained

clean room

I like everything about it was convenient to my needs i will stay there again

Great place to stay!

Comfy, great pillows.

Great stay great location!

Front desk was amazing at answering all my questions when checking-in and took care of me and my family very well when coming in later than anticipated!

Location is a plus but you can tell the “renovation” was done to cover things up. The ceiling fan was making noise, the bathroom walls had dust, the elevators could be cleaner. Overall it’s a good hotel for like a one night stay. Breakfast was decent.

Our stay was okay. Could have stayed somewhere a bit better. I booked this hotel because we wanted a hot tub, and I could Have sworn it said there was one and when we got there, there was no hot tub. The sheets and towels also had stains. Not a terrible hotel, but probably wouldn’t stay again.

Room was super clean. Front desk staff very friendly. Great location!

Very comfortable, staff was great! Very helpful and polite.

This hotel is very clean and the staff is very friendly. Also it’s very affordable! Highly recommend!

Excellent

The breakfast was fresh and great

This Hotel was top notch. It is fully renovated. The beds are extremely comfortable. The entire hotel was very clean and neat. Breakfast was good, Lots to choose from. I will definitely be returning to this hotel in the future!

So the reason we booked, the hotel was for the heated pool which wasn’t heated so we went downstairs to talk to the lady behind the counter. She wasn’t no help and didn’t have nobody to help us with the heated pool either so we get back into our room, the AC is not working properly. The Wi-Fi doesn’t work so we go back downstairs to talk to the same lady and she tells us that we can’t connect our video game console to the Wi-Fi, which is not true. She just didn’t want to help us. I’ve stayed plenty of times at these hotels. This one was the worst. I definitely will not be coming back to that particular hotel.

Great staff clean rooms.. better than Hilton and Marriott for the price

The breakfast is always good and the rooms are always clean. That’s all I need.

Location was good. It was dirty, not well maintained, old stained linens and it doesn’t smell good. Breakfast was fine but slow.

Clean rooms, quiet area, minimalist room design, but works well for travel, close to plenty of eating options

Very clean room and good and safe area

Great place to stay a night.

There was no hot or even warm water in our shower. The person at the front desk brought a key to another room for us to use that shower. Not acceptable. Even tho we paid for a room, we had to pay to park in the parking lot.

Clean room, excellent staff. Good breakfast.

Great place.

Great location for our trip purpose, and great breakfast.

Breakfast was good each morning however the auto coffee machine was slow.

The Hotel was clean and staff there was nice, unfortunately the room that was given to us had A/C problems because of a thermostat issue, all rooms were booked that night so my wife, 4 year old and I had to spend the night in a hot room with box fans that were provided to us by other staff.

Convenient location, quiet, and clean. Some renovation occurring.

Breakfast was good. Staff very friendly, room was nice size and clean. Walls are a little thin. Faucet in shower broke off after 1 shower unable to take another which I reported at check out. Overall good stay.

Friendly front desk

I enjoyed my stay so much, this property is going to be my first option when I return.

We had a nice stay.

Good

The room was clean and quiet. I had plenty of hot water the night we got there but the next morning my husband had to take a cold shower. There was no hot water. They would not credit us anything for the discomfort.

Would not recommend. There was a cockroach in our bathroom when we arrived, the sheets were stained and there was hair on the bed. We immediately requested refund and booked a new hotel. Avoid this hotel.

All good

Stay was okay. Very convenient location!

Never seen a shower this bad in a hotel, breakfast was ok, non recommended for veg people. Coffee the worst that you can have ever

Clean rooms / great service

We enjoyed our stay. The room was clean and comfortable. The bathroom wasn’t as pictured when booking regarding the tub/shower.

No hot tub, first room had obvious leak and mold at a place with multiple repairs so it is a known problem. The room was unfit. Second room had no hair dryer and sofa bed was just springs. Terribly uncomfortable. Staff was helpful and sweet, friendly but professional. Breakfast was ok for being included.

Clean room, friendly staff, breakfast should have more variety

The place was very convenient to all of the places we wanted to visit while staying in Dallas. Plenty of restaurants near the hotel too. We had a fulfilling breakfast to start the day. Even had the chance to use the pool while staying. Only “problem” we had was I tried all the outlets to charge my phone and found out only like 2 actually worked

Clean room, cold ac

Front desk receptionist was professional. Restroom was half clean, stained towels, and at 9 am the housekeepers let it be known they were on the hallway with yelling and the slamming of doors.

Water in shower kept clogging up.....we asked for late check out till 1p.. the girl said 12 but to call in the morning to ask for 1p.. on the room phones, when pressing front desk button there's a fast busy signal. However it did say press 0.. finally got someone who then says " our rooms are all booked, we can't extend your late check out to 1p.. well you can't check in until 3p anyway, and we were still in the room so another hour wouldn't have caused any issues..

The room was very clean and new towels each morning in the bathroom. The food for breakfast was well stocked, delicious, and the staff very friendly. This will be my first choice for a lodging the next time I visit Dallas

We had to cut our trip short because the room we were in did not have air conditioning and they couldn’t fix it. They also couldn’t move us to another room because they were full. I would not suggest this particular hotel given these issues. Also I was told I would be able to have a crib from my one year old and the only reason we got one is because someone else left the hotel for the same reason that we didn’t stay the whole time. Not very professional or good with communication

Overall stay was nice but knocked a star for a few reasons. Opened soda cans left in the mini fridge and the TV remote wasn't working properly. The gentleman at the front desk was incredibly friendly and helpful, so great job there. Good stay overall.

The room was in good condition

Staff was courteous. Price was good. Location worked well. Room had a bit of an odor.

Yes

One of the beds had stains.

The hotel was very clean and great breakfast. Would definitely stay here again

Clean throughout facility. Friendly staff. Easy access in and out of hotel area. Full sized bottles of shampoo, conditioner, body wash, body lotion and hand soap!!! Super cozy. We enjoyed our stay.

Staff was extremely courteous and room was perfect

Good job

The room was clean and the staff was great! We did only have 2 bath towels for a 6 person room, that seemed odd and the pool towels are very small and rough, otherwise everything was great!.

Yes

Yes

There was a group of 50 plus who screamed and banged on walls. Ran through hallways. Kept us up until 3am. They were in the conference room partying all night. Front desk took phone off the hook because so many calls. Terrible stay

Everything was better than expected

Very clean room, in general an overall clean environment.

Room was clean and coffee was stocked in the bar area. We had a nice time in the indoor pool.

I truly had an exceptional experience. The staff was great. The rooms were clean. And the breakfast was better than i've had it any hotel.

3 floors, enough bedrooms, enough bathrooms, very clean

Amenities

It w

Very clean rooms and the staff was extremely helpful with towels and pillows...

The room was clean. The breakfast was really good and the staff was super nice. The only complaint I had was we booked this hotel specially for the indoor pool ao our kids could swim. The water was freezing. It wouldn’t have been any different swimming outside. The temperature was 50 degrees outside. So I feel like I kinda wasted money getting a more expensive hotel when we didn’t even get to use what we went there for.

Room was spotless, staff friendly, good breakfast, smooth, even with very late night arrival.

Great rooom

The biscuits were to hard .I felt like i was eating a rock . Other than that 10/10

Staff was exceptional

Everything was great.

The room was very nice, tall ceilings and roomy. Everything felt really clean!

Hotel/Rooms were very clean. Quiet most of the time for being close to the freeway.