Holiday Inn Express & Suites Dallas Park Central Northeast by IHG

Exceptional

great

We go here when my dad is in hospital here . They know us . Late check out . Helps my mom alot. Nothing really

Superb

Everything was great and clean

Excellent staff, clean rooms

Pleasant

Usual standard from Holiday Inn and breakfast was fine, room large and well presented, WiFi was good and beds were really comfy, housekeeping really good and to be commended. Plenty of parking spaces too. Location is bad compared to the other area we stayed in Dallas at the start of our trip. There were quite a few homeless around the area so walking about at night would not be recommended. The windows in this hotel also need upgrading (Double/Triple glazing) as at night time there seems to be drag racing (Trucks/Cars/Bikes) going on in the streets around the area and the noise could be heard in the room making it uncomfortable if trying to get to sleep or a light sleeper. Pool seems like an after thought and may as well not be there.

Superb

The room was very spacious and had everything I needed. The staff was very friendly and helpful. Breakfast was a little bit limited. It was not what I expected. The eggs did not taste good and took a long time to come out.

Exceptional

Exceptional

Exceptional

I had a wonderful stay at this hotel in Dallas . The room was very clean, the bed was incredibly comfortable, and the staff were friendly and helpful. I had a relaxing experience and would definitely stay here again. Highly recommended!

Nothing Two different interactions with front desk staff, not friendly at all. Also huge amount of chemicals in pool very unsafe. My kids picked them up from the hot tub thinking it was a toy! Broke out in a rash due to high use of chemicals in pool. Never any towels for after pool use. Just disappointing over all

Beautiful room and clean had a suite very spacious.. Hot tub a little warm, not hot. Breakfast was good, need a better pancake cooker, pancake under cooked and eggs a little burnt.

Good

Exceptional

Very good

Fine Kind of old and parking lot didn’t look good. Pillows were great and bed was comfortable

Fine Kind of old and parking lot didn’t look good. Pillows were great and bed was comfortable

Good

WiFi, didn’t work at all. Front desk was grouchy with had an attitude and stared. Air conditioning worked well, and room was decently nice, other than none of the electrical outlets working. couldn’t charge any of my devices. TV didn’t even work. Parking lot was extremely damaged and spots were taken up by box trucks the entire time. definitely wouldn’t recommend.

We stayed here for 10 days. The property is well maintained and very clean. The staff is so kind and helpful. The location is great. Many things within walking distance, and everything is a very quick drive. Would absolutely stay here again!

The staff are awesome

Nice hotel we really enjoyed it.

Todo muy bien

Really good

The exterior looks like a abandoned building, I am a huge fan and I have never seen a property in those conditions

Great stay! The staff is great and the facilities are very clean. It's so good that we stay here every time we visit our parents, and that is practically every month. Don't be put off by the construction around the area. The hotel is very safe. We tried other hotels in the area and many were just too dirty and not well kept for us. We love this hotel. Big rooms. Has a pool and gym. And we absolutely love their breakfast!!! Other hotels in the area have horrible breakfast options. This place has a well-stocked breakfast with plenty for everyone and it's fresh. The location is convenient to get to Richardson or Dallas via Greenville, 635, and 75. And they have very reasonable rates.

bad hot tub, small pool, construction

They did have construction during my time there but I only stayed one night room was descent breakfast was good.

Good

Necesitan hacer algo en el parking lot. It looks old!

Staff were super helpful. I had some business papers that I needed to print and mail. Done. Rooms super clean and comfy. Breakfast area had good selections and was super clean.

Centrally located excellent management and employees were very helpful

Well maintained property, clean friendly staff and receptionist

The breakfast was great, the hotel was great and well maintained and had a great customer service experience with the staff.

Staff super professional & friendly; upgraded to a suite without extra. Quiet, clean, looks good. Left early before breakfast was open. Would def stay again!

Not in a great part of town.

Beautiful

Friendly attentive staff, large nice room, great breakfast

I booked my room needing two queen beds. When I showed up they gave me a room with one queen bed and a sofa. I did not get what I had booked and they did not have a double queen room to give me. I rolled in at 12:30am from a long drive from Houston so we were so tired. One of use had to sleep on the sofa, even though I had paid for them a bed.

Clean, quiet, and comfortable accommodations. Breakfast had healthy choices and tasted great. Staff was professional and friendly. I would definitely stay there on my next trip.

It was comfortable enough to sleep. The sheets had some stains on it when we first checked in.

I went for a double funeral not that expedia cares, but they charged my car and so did holiday inn. No empathy, all i was meant to feel as, was a Transaction. I lost double the dollars and i didnt even stay the whole reserved time.

Great!

Expedia should check these hotels before posting it in their website

Room was great, bathroom clean, bed was comfortable.

Updated rooms, TV very small, sitting on the dresser not mounted.

Staff was very nice. Rooms were extremely clean. Hotel close to Highway and access to a lot of places.

When we arrived we were given a single bed suite when I booked a double bed suite on the first floor. The lady was adamant I was wrong until I showed her my online receipt. Then they didn’t have a suite so I got a regular double bed room on the 2nd floor. Room was nice, breakfast was nice but I really needed the suite.

Breakfast and cleanliness of the jotel

Great, polite & helpful checking staff. Upgraded to a better room in quiet spot. Room was very clean and well laid out. Comfortable bedding, great blackout shades, lots of lighting options as well as places to charge a variety of phone or other items. The hotel was very clean in the lobby, kitchen area, elevator & hallways also. The breakfast menu had a variety of diet options for low carb eaters (like us) as well as others (hard boiled eggs AND scrambled eggs!) plus a couple of meat options, cereal and a couple of other items. Will definitely plan to stay again when we visit local family there again!

It. WS. Great. Thank u

Awesome hotel

The room was fine, and clean. The breakfast needs improvement, as it was not up to par on the level of other Holiday Inn Express properties. Eggs had lots of clumps, sausage was barely warm, orange “juice” tasted like barely flavored orange water.

The room was good

Breakfast horrible but no access to pool due to season but the location was around a not clean area

Some towels were not 100% clean

Everything good

Room was clean & the staff was nice. The state of the parking lot was not good. It needs resurfacing or paving of some kind. My wife tripped on the cracks in the cement.

Always stay here!!!

Clean room and friendly staff.

N/A

Stay was pleasant and comfortable really enjoyed the complimentary coffee and breakfast made the stay worth it so much more thank you for your hospitality

Great place to stay at a great price.

The hotel is conveniently located close to medical city hospital. The room was comfortable and clean. We left before breakfast.

Staff was very friendly. Really good buffet breakfast.

Hotel was clean and well appointed. Area around had a unkept empty lot and adjacent to a busy highway. An additional security fee was charged to my card upon check-in instead of just a card guarantee. I did ask for the room to be checked and the funds released on my itemized bill before departure which the hotel completed.

The broken glass from windows broken in the parking lot made us feel very uneasy to leave our vehicle overnight...nothing happened to us but...made us think

The hotel was nice. The staff was very good. The area around hotel made us unsure and a bit nervous.

It was good

Room was clean and house keeping great. Breakfast was good with variety.

The construction going on in its surroundings made it a little difficult to get around, otherwise everything was good.

Not very clean not good area

I LOVE THIS PLACE!! THE STAFF HERE ARE SOO SWEET AND HELPFUL, They truly saved me from having a terrible trip!! I WILL STAY HERE EVERY TIME I HAVE TO COME TO DALLAS.. THANK YOU ALL!!❤️

Good

Quiet and clean.

Very comfortable beds. The pool was small but nice.

Property was in what seemed like an unsafe area. seen several people that were wondering around the parking lot. place was booked and i was not given the room that i had reserved

It is a great property and great staff. I have noticed in the past lots of homeless in the parking lot, and in and out of the hotel, but it was much better this stay.

Beware, there is ALOT of construction going on in the area, have your maps ready to go before leaving the lot. The hotel is located close to Krogers and shopping.

I had RESERVED and PAID FOR for the room but I was out of town so, over the phone, I pleaded with the Holiday Inn to let our son gain access to check on his mother … it could have been a matter of life or death … a heart attack, seizure, or stroke … but Holiday Inn WOULD NOT allow access to the room until paramedics arrived. After the paramedics arrived, Holiday Inn FINALLY let someone into the room. My ex was found ON THE FLOOR in a delirious state and she couldn’t get up. The paramedics got my ex up off the floor and treated her. My ex might have died due to the Holiday Inn’s delay in allowing room access. In my opinion, Holiday Inn’s policy is dangerous and I suspect their training program is inadequate.

Very friendly staff, great location

over all a great stay location was convenient but packed there was a accident outside of the hotel so it was a little noisier the i would have preferred but that was unproventable my main issue was that i request the two rooms i paid for to be as close together as possible and instead they were on opposite sides of the hotel and during the night we could hear the people above us even when all they would be doing was walking we could hear every step they took woke up a few times to neighboring rooms slamming doors hard enough it would shake our head board but the staff was great, the breakfast was nice, and it was as comfortable as it could be with inconsiderate neighbors

Stay was nice. We would stay here again if we come to area.

Good

All was good, just the first day, the room was not cleaned, I called and the cleaning service was gone for the day, I had to request towels. this only happened one day

Very clean and close to many good spots! Staff member in the front desk was super sweet and friendly answering any questions we had. I appreciate him and he was lovely making us feel welcomed the second we walked in.

Awful.

I did not like that the hotel did not provide the room type I reserved via my Expedia reservation upon check-in. I reserved a 2-Queen bed suite, but was told there was "no such room" in hotel. Had a king bed w/soft bed for 1st two nts. Then was moved to a room (not a suite) with 2 beds but then the keys/lock to that room was having serious trouble making keys that worked. We only had 1 working key for the next 3 days (total of 5nt stay). It was pretty inconvenient.

The room was a nice suite that was ideal for my business trip in Dallas. Very clean and the staff were professional and helpful. I will stay there again.

It was very nice and clean will be coming back

Good

Amazing just as always!! I was so happy with our stay that I even had my ex husband (we don’t get along lol) and his fiance (we DO get along lol) reserve a room there the same night! We were in Dallas for our son’s surgery and the hotel they reserved a room at had horrible reviews and the elevator was broken and the customer service was terrible and the place was dirty..so I told them to come to this Hiliday Inn, so they did! We ended up having rooms on the same floor so that our son could visit them. It was wonderful! Thank you for another great experience!

This property was the worst property I ever stayed at. Me and my family was in town from Arkansas. Me (pregnant)my husband, 6year old daughter and my mother in law. We stay one night arrived about 10 pm woke up at breakfast which was horrible. Bacon was so crunchy and Burnt seem as if I was eating chips. We left property went out and visit family decided to take my daughter to zoo which was nice and hot. We finally got back to room ready to change clothes and freshen up my boyfriend smokes and always smoked outside with the others he came up after smoking. He came up and his mom left her purse in car so this time I walked down with him while going down the front desk man passed us and was rushing up then we get a call saying we will get charges 250.00 for smoking in room mind u nobody smoke but him and I never smokes a day in my life neither does his mom. We definitely know not to smoke in the room we know that all motels now are non solo king so why risk paying more then u have to.we are in our late 30’s we know better then that but it’s nothen worse then being accuse of smoking in a room of u for one know u dont smoke and when he know he been outside smoking. So we talk to desk man Alex he informed us that they have hotel full of people and they don’t want to loose business but if it was any other time it would not been such a problem to smell like smoke im like anybody that smoke it’s going to linger and for none smokers it definitely going to be loud but to be charged..:

Average place, elevator in bad condition, 3rth floor smells like beer, room ok, the bed very good, breakfast ok,

The hotel is pretty standard and nothing special. Having one elevator was pretty inconvenient and the windows did nothing for sound barrier. It was very noisy at night due to the interstate being right next to it. Overall fine hotel but nothing to write home about.

Manager was very disrespectful and property needs improvement.

Clean, modern and stylish rooms. Friendly and professional staff.

My room never warmed up. My tv would not work. My WiFi didn’t eork

Hotel and rooms were very clean, beds comfy and conveniently located. Front desk staff was very helpful and accommodating. The only problem was the homeless people, stole our jacket while waiting in the lobby area and also attempted to steal our cell phone when we were eating breakfast.

The Manager here was absolutely amazing! I had had a horrible day and when I tried to pay for my room, my debit card wouldn’t work!!! I was in tears!! She walked me through canceling my reservation and helped us make a new one in my husbands name so we could pay with my husbands card. Then she called my room to make sure I was ok!! Absolutely an angel sent from God to help me! 5++++ stars!!

very rude reception employees and even their manager

Great

Clean, modern and generously sized rooms.

Wonderful bed and breakfast!

Very nice comfortable room with comfortable bed! Clean bathroom!! Very good breakfast! Great stay and would highly recommend!!

Going on vacation with my family and called them two months in advance to try and reserve accommodation close together for my family but they didn’t. I called them three times to remind them which the promised to do but did not.

A little difficult to get to if you are not familiar with the area, due to heavy traffic and some construction.

The hotel was clean, modern, and comfortable. Staff were always friendly. The location of the hotel was awful though. Vacant, rundown buildings all around. Large homeless camp across the street. They would be panhandling up and down the intersection. Very few guests were there…we were the only car in the parking lot when we checked in. Would have stayed elsewhere if we wouldn’t have lost our money, simply due to the surrounding area. Nothing happened to our car overnight thankfully.

Very clean. Good breakfast. Staff was very friendly.

Not much

All good

Everything was very clean, the room was very nice and the staff was very friendly.

Good Property !!!

Here for a birthday weekend enjoyable no problems

good facility! had a pleasant stay.

Modern property, wonderful staff, tasty breakfast, nice room.