Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Breakfast and location and staff was terrible all were disappointing Breakfast was cold and location was by itself around little to nothing Staff was rude and charged me for another night said she assumed I was staying again because I was still in the room when I literally had said I was checking out and left the property 15-20 minutes prior to my card being charged for something I DID NOT GIVE PERMISSION TO DO

We had to leave at 6am to get to a race at White Rock lake so did not get breakfast but appreciate that coffee was available 24hours.

Room was messy with dirty socks left by last guests, carpets stained terribly (is it juice or blood was the guessing game we played) Bathroom had two towels and housekeeping never came. Need more towels? Go find them yourself. Makeup and dirty hand prints and spills all over every wall. Shower didn't work (just cold water) so had to move rooms. Second room the shower worked, but the bathroom door was broken and the air conditioner sounded like a dying cat every time it kicked on. Staff could care less. They literally just shrugged their shoulders and said "well, here's some towels." The overnight security guard was more concerned at our experience than the actual staff. Pool was absolutely freezing. The pool room was colder than the rest of the hotel. I believe the air temp was 65 in the pool area and no sunshine gets in, so the pool water was about 65 degrees as well.

No hot tub, cold pool, ants all over room and saw a roach in the kitchen area,

For a one night stay, it was perfect and worked out well. Not the best part of town but when you cant afford to look way out of your way, this worked out just fine. No issues.

Just everything especially the room was clean It was great

Just everything especially the room was clean It was great

Bed was comfortable and the room looked and smelled clean Hotel needs better restoration because some of it looks very sloppy and not done right. Also our toilet wasn't flushing very well the tank would take a lot of time to fill up. Also the hotel needs a light up sign to the entrance of the parking lot since it's dark and you can't see it at night. At least a light up entrance sign

Bed was comfortable and the room looked and smelled clean Hotel needs better restoration because some of it looks very sloppy and not done right. Also our toilet wasn't flushing very well the tank would take a lot of time to fill up. Also the hotel needs a light up sign to the entrance of the parking lot since it's dark and you can't see it at night. At least a light up entrance sign

We stayed here to be closer to my son w We stayed here to be closer to my son, whom we visited. There is nothing near the hotel within walking distance. The The Arboretum is over an hour by walking. Breakfast was good. The room was clean. The staff was helpful. ho we visited. There is nothing near the hotel within walking distance. Arboretum is over an hour by walking. Breakfast was good. Room was clean. Staff was helpful.

Ice maker not working. Breakfast was very good (staff and food).

It all was good I’d stay there again

Was not told about the $7 per day charge for parking ($14 total for an overnight stay). It is actually for “parking lot security”. Had I known that, I would have just booked a nicer hotel that was $14 more. Location isn’t the best

We have stayed there multiple times on our trips to Dallas. Always a "go-to" location for our trips there. Clean room, Good breakfast. Comfortable amenities.

Broken, rundown rooms that I would describe as trash. Shouldn't even be rented out to people.

No

El aire acondicionado no funcionaba nada

The staff was exceptional

Overall we had a great experience staying here. My only two complaints was that our mini fridge did not work in our room and that our thermostat in our room just didn't cool off the room as much as I was hoping. So it was a tad stuffy at times. I did let the GM know, as she was the person who was working the desk at checkout. She was very apologetic and reassured me those things would get taken care of. Overall though, the location is right off the highway and everything is about a 5-20 minute commute depending where you are wanting to go, which was nice that everything was close! I would for sure stay here again, even with one minor mishap. Breakfast was good each morning and goes till 10 am, which worked out for us perfectly.

It was a great stay, both beds were comfortable. Room was very clean.

Hotel was a standard for 3 stars. The room was spacious, and the bathroom was good. AC worked well, as well as the wifi. The breakfast did not have many options, however it was acceptable. The hotel is quite far away from the downtown, so the easiest option is to use Uber or Lyft. In our room, safety box did not work, since our arrival. W e reported the problem at the reception several times, and each time we were promised that it will be fixed in the morning at 9am or they will give us a new room. When no one came to fix the problem until 11:30 am, we asked for the new room, however the resppnse was that they did not have any rooms available. We needed to leave our documents and other valuable items in the safety box because they were not permited at the stadium (FIFA World Cup match). We were very dissappointed because they did not care about our request, as well as the promises of fixed the problem (we lost several hours because of their promises which were not fullfiled).

Gym clean and useful for morning workout

Was priced 115 they end up charging me 120.

Was priced 115 they end up charging me 120.

The location

Clean, quiet, totally worth the great price!

Staff was rude,room has stained carpet and they charged me 7 dollars to park my car. I not sure why they would charge me to park my car. Definitely the first time I had to pay to park at a Holliday express hotel.

No roo

The stay The stay

The stay The stay

Website said pets were welcomed so I booked ahead when I arrived i was told no pets and I haven't received my money back

Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they didn’t have any, towels were molded, several molded areas in the shower, slide door wasn’t on its track, the fridge smelled like spoiled food, cracks and and scuffs on the door frames. Overall was terrible

Staff excellent!

Air conditioning was good . The bathroom in both my rooms that I stayed in had mold and cracked tile . The first room I stayed in the sheets were dirty but if your just looking to stay somewhere for travel its ok

We had issues getting into the pool room, the key wasnt working. Our toilet kept backing up and wasnt flushing properly. The a.c. unit ended up flooding 1/3 of the room. We only stayed 1 night. Breakfast was great tho.

The place was great and very convenient for our family event

Clean room, excellent breakfast, awesome experience

The AC didnt cool very well, the comforter was torn and stained and the bathroom shower had hair in it when we got there.

Our room wasn’t ready when we arrived, and we had to spend the first night of our four night stay in a room with not enough beds. The next day, when our room was finally ready, we found that the air conditioner was leaking onto the carpet, the refrigerator and room phone were both not working, and several baseboard tiles were loose and falling off. On top of that, we asked for extra towels several times, and were told each time that none were available. We never saw housekeeping even once during our entire stay. The property simply seemed to be not maintained at all. That being said, the front desk was courteous and somewhat helpful. That was the only redeeming part of our stay.

The front desk staff at both check-in and check-out couldn't have been more friendly and helpful.

Great atention, kind people, good breakfast. gym and the pool, coffee all the time at reception

Not a very scenic location.

NICE EXPERIENCE!!!! GREAT LOCATIONS

Good

.

Good location a little had to get to but not horrible.

The stuff

No coffee in the room

We had to leave before we used the room. My dad back home became seriously ill and was hospitalized and we had to return home. The hotel should have refunded the room or provided a voucher for a future stay.

Rooms were good and everything was ok as well. Only issue was not the fault of the hotel, the G.P.S. getting you to the hotel was all jacked up. It put us into the industrial area behind the hotel which required us to be about 1 block from the hotel.

Great customer service and support from staff Thankx Dee

Every thing was great breakfast was amazing only thing was hair was still left in the shower but everything else in the property is worth staying again!

All good

There was only one elevator that worked which caused longer wait times. The pool was suppose to be heated and was not. And there was only one ice machine working which happen to not even be on our floor. And the AC in the room would not maintain temperature.

Great place.

Room was clean and staff at check in was friendly. Bed was comfortable. However, the air conditioning did not work well, the shower did not have very good water pressure, ice machine on our floor did not work, and no coffee machine in room.

Easy check-in, lucky enough to check in early. Clean room, new, clean hotel

Property is a bit ‘tired’ the last time I stayed. Typically come every three months to visit my son. Staff is nice and courteous always. Maid service was slow and had to go to desk at night to ask for towels. Door in bathroom inside room would not stay closed. Just little things that were not a problem before

Rooms seem to have degraded since my last stay. Staff is nice

The desk person told me that the traffic facing room was quiet. Well, it wasn’t. I asked to be moved to the other side, which they did. The air unit in that room blew COLD air and when I put it on heat, it continued to blow cold air. It was 40 degrees outside…smh. One of the worst stays I’ve experienced at a Holiday Inn. NEVER again!!!!!

My fridge didn't work they made no effort to fix this they ran out of tools and we couldn't shower our 2nd night there and to top it off when we were packing I found a condom wrapper on the head board from previous occupants

We've stayed at the Plano location plenty of times (we enjoyed it allot). We thought that Dallas Northeast - Arboretum would be the same. IT WAS NOT. The breakfast was horrible; the bagels and toast were stale, the eggs were cooked poorly. The cleanliness was just not the same. We were quite surprised and disappointed at the same time.

Room had so many plugs that didn’t work, leaky faucet and a basic worn out feeling. It felt like they gave us their worst room because we booked through Hotels.com.

Clean room and staff was friendly

Very nice staff. Very helpful! Great amenities as well. The free breakfast was an unexpected plus!

great staff

Staff was kind, rooms were clean. Only drawback was breakfast was bland but i think that might be a me thing lol.

Awesome

They should have smart TVs in the rooms, and another thing, when we were leaving my girlfriend slipped and fell at the exit because there was a problem with a water leak and it was slippery.

Was an amazing experience staff very friendly

Eveything

The sheets had what looked like blood stains and small burn holes. Both toilet paper rolls had brown stains on the first few paper squares. When I called the front desk to get new toilet paper and fitted sheet, they had me go back downstairs to pick it up myself. However, the girl at the front was friendly - I just won’t be returning to this hotel.

the staff was good

It was clean they were courteous excellent stay

Good

Where is my $100 deposit?

Wow. Just wow.

It was okay. Entrance is difficult. Shower faucet was wonky. Clean enough staff nice n friendly

Is a very good staff

Very clean place to spend the night and the staff is very kind

Clean, quiet and courteous

Staff is awesome. Breakfast is good. Coffee is awesome.

A

We had a good stay, easy access to the highway. Comfortable beds. Would stay again.

one elevator not working, hot water not controllable, sink stopper not working

It's fine like always

It was fine like always

All around we had a comfortable stay .

Rooms were nice and clean, staff was friendly and helpful, breakfast was delicious many breakfast options, air conditioning worked very well.

Staff are awesome bfast is good but our room needed maintenance. Cracked all over the shower, stained carpet and the room smelled a bit...

Rooms were great

Great staff

Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property

The staff was very friendly.

This was a nice property. Good value.

hbj

This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)

Ac needs attention

Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.

A lot of construction was going on outside. Hard to find the entrance to hotel

While the two staff members on duty remained calm during the fire alarm, there wasn’t enough manpower to properly address the aftermath. Our floor was still wet in multiple areas, particularly in the bathroom, and the carpet was soaked in the first half of the room. The mop was left in the room, so the situation was not resolved. I was genuinely concerned about my husband or myself slipping and falling, especially in the bathroom where the floor was dangerously wet in most of the area. The wetness turned a simple return to the room into a major safety hazard. I mopped and used towels to dry the floor. We only managed about an hour of sleep between the alarm going off and being evacuated. I had worked until 2 am, and the alarm sounded around 3 or 3:15 am. After being evacuated, we had to sit in our car with the fire truck lights flashing around us, making it impossible to sleep. We were then informed that our room had been inspected and that we could return at 6 am. Unfortunately, we had to be up by 7 am for an early doctor’s appointment. After all of that, I had to drive 3 hours back, sleep-deprived, making the trip even more exhausting. We were not offered compensation for the discomfort and risk we had to deal with. Instead my husband was told the $50 deposit would be refunded and we would be sent a message where we could ask for a refund.

Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges

Was falling off. Shower faucet was broken

I wish there was water for guests in the lobby

We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.

The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.

The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10

Staff was great

Usually loves Holidays Inn but this branch have a good staff good food but dirty and noise rooms. Smells really disgusting just take a note of this the front desk person. Sorry don't back for this ubication, but I think maybe in other city will be good expuloje Stone Oaks, in San Antonio TX

Stay was great!

Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.

Hotels awesome. Just a lot of construction around

Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice

Love the manager. Great guy, very accommodating. One suggestion that I'd make to most hotels is that when housekeeping visits your room, that they restock coffee. I've stayed at a few hotels lately where they skip that.

Great place

The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.

We had to check out as our room mattress was infested with bedbugs.

Hotel was nice the Manager of the night shift was very hospitable.

Great value for the money, I had a comfy stay

Very friendly staff