Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

It was a great stay, both beds were comfortable. Room was very clean.

Gym clean and useful for morning workout

The location

Clean, quiet, totally worth the great price!

Staff was rude,room has stained carpet and they charged me 7 dollars to park my car. I not sure why they would charge me to park my car. Definitely the first time I had to pay to park at a Holliday express hotel.

No roo

The stay The stay

Website said pets were welcomed so I booked ahead when I arrived i was told no pets and I haven't received my money back

Terrible locations, staffs attitudes were mediocre, there was no hand soap, when I asked to be replaced I was told they didn’t have any, towels were molded, several molded areas in the shower, slide door wasn’t on its track, the fridge smelled like spoiled food, cracks and and scuffs on the door frames. Overall was terrible

Staff excellent!

Air conditioning was good . The bathroom in both my rooms that I stayed in had mold and cracked tile . The first room I stayed in the sheets were dirty but if your just looking to stay somewhere for travel its ok

We had issues getting into the pool room, the key wasnt working. Our toilet kept backing up and wasnt flushing properly. The a.c. unit ended up flooding 1/3 of the room. We only stayed 1 night. Breakfast was great tho.

The place was great and very convenient for our family event

Clean room, excellent breakfast, awesome experience

The AC didnt cool very well, the comforter was torn and stained and the bathroom shower had hair in it when we got there.

Our room wasn’t ready when we arrived, and we had to spend the first night of our four night stay in a room with not enough beds. The next day, when our room was finally ready, we found that the air conditioner was leaking onto the carpet, the refrigerator and room phone were both not working, and several baseboard tiles were loose and falling off. On top of that, we asked for extra towels several times, and were told each time that none were available. We never saw housekeeping even once during our entire stay. The property simply seemed to be not maintained at all. That being said, the front desk was courteous and somewhat helpful. That was the only redeeming part of our stay.

Location was great, close to the event i went for there was cockroach in the room, i complained to the front desk who was non challant, i asked for another room and she gave me a one-bed room instead of 2 beds room that i booked without disclosure. i was walked back and forth multiple times with a tired daughter, carrying luggage between room and front desk. Eventually she told us we either take the one bed room or nothing she could do. reluctantly, we slept in the room with the cockroah The air conditioning was not working properly, it was hot and was drenched in sweat

The front desk staff at both check-in and check-out couldn't have been more friendly and helpful.

The door would not close good. Road to location was bad

Great atention, kind people, good breakfast. gym and the pool, coffee all the time at reception

Not a very scenic location.

NICE EXPERIENCE!!!! GREAT LOCATIONS

The kitchen staff the receptionist like all the staff in general and the security. And he director of sales was really good and tried to help out with our situation The carpets were stained and has mold and smelled.The ac was also leaking and when I asked the front deskabout it; they didn't do anything.

Good

.

Good location a little had to get to but not horrible.

The stuff

No coffee in the room

A little difficult to find the entrance. Needs a bigger sign at the street.

We had to leave before we used the room. My dad back home became seriously ill and was hospitalized and we had to return home. The hotel should have refunded the room or provided a voucher for a future stay.

Non heated indoor pool

The person that was at the front desk was amazing ? she was very nice

Rooms were good and everything was ok as well. Only issue was not the fault of the hotel, the G.P.S. getting you to the hotel was all jacked up. It put us into the industrial area behind the hotel which required us to be about 1 block from the hotel.

Great customer service and support from staff Thankx Dee

Every thing was great breakfast was amazing only thing was hair was still left in the shower but everything else in the property is worth staying again!

All good

I didn't like that the rooms were not close and the elevator broke down the last day so my aunt that cant walk very well had to go up an downstairs. The temperature in the shower was crazy the water went from cold to scolding hot and my daughter was burnt.

Everything is good

There was only one elevator that worked which caused longer wait times. The pool was suppose to be heated and was not. And there was only one ice machine working which happen to not even be on our floor. And the AC in the room would not maintain temperature.

Great place.

The breakfast was decent but no 5-star meal The rooms were hot and the AC wasn’t working properly. Plumbing issues in our room with the sink and bath drains not draining properly. Tried to plug my phone in one of charging ports next to my bed and it never charged my phone even with my phone indicating it was charging. The front desk host on check out never asked how our stay was or tried making things right with us after hearing our complaints. Just kind of made us feel under-valued. I hate to say it but we may never stay at a Holiday Inn again.

Late night desk woman, heavy set black woman. I came back to hotel around 1130 pm, I couldn't get in the front door. She saw us and did not help, I went to the side door and let us in with my room key. Then she angrily asked my name and room number when we passed the desk. Safety is one thing, guest service is something else. The day person, an Indian man was awesome and very helpful. Customer service is everything

It is only minutes to where we wanted to go in Dallas Our room needed some maintenance: bathroom door was very hard to open and close, and the shower curtain was so short it didn’t keep water from going on the floor.

The swimming pool wasn't able ?

Room was clean and staff at check in was friendly. Bed was comfortable. However, the air conditioning did not work well, the shower did not have very good water pressure, ice machine on our floor did not work, and no coffee machine in room.

Easy check-in, lucky enough to check in early. Clean room, new, clean hotel

Property is a bit ‘tired’ the last time I stayed. Typically come every three months to visit my son. Staff is nice and courteous always. Maid service was slow and had to go to desk at night to ask for towels. Door in bathroom inside room would not stay closed. Just little things that were not a problem before

Rooms seem to have degraded since my last stay. Staff is nice

The desk person told me that the traffic facing room was quiet. Well, it wasn’t. I asked to be moved to the other side, which they did. The air unit in that room blew COLD air and when I put it on heat, it continued to blow cold air. It was 40 degrees outside…smh. One of the worst stays I’ve experienced at a Holiday Inn. NEVER again!!!!!

My fridge didn't work they made no effort to fix this they ran out of tools and we couldn't shower our 2nd night there and to top it off when we were packing I found a condom wrapper on the head board from previous occupants

We've stayed at the Plano location plenty of times (we enjoyed it allot). We thought that Dallas Northeast - Arboretum would be the same. IT WAS NOT. The breakfast was horrible; the bagels and toast were stale, the eggs were cooked poorly. The cleanliness was just not the same. We were quite surprised and disappointed at the same time.

Room had so many plugs that didn’t work, leaky faucet and a basic worn out feeling. It felt like they gave us their worst room because we booked through Hotels.com.

Clean room and staff was friendly

Very nice staff. Very helpful! Great amenities as well. The free breakfast was an unexpected plus!

great staff

Staff was kind, rooms were clean. Only drawback was breakfast was bland but i think that might be a me thing lol.

Customer service Room door won’t shut close

Awesome

I liked how nice the staff was and how comfortable the beds where. They had a barn door for the restroom that was difficult to close and when we did,there was an open space so we couldn’t really go to the restroom comfortably. The toilet had a weird high pitched whistle that would come and go that was pretty annoying. I turned off the water a bit and the noise stopped but had to turn it back on when we had to go.

They should have smart TVs in the rooms, and another thing, when we were leaving my girlfriend slipped and fell at the exit because there was a problem with a water leak and it was slippery.

Was an amazing experience staff very friendly

Eveything

The sheets had what looked like blood stains and small burn holes. Both toilet paper rolls had brown stains on the first few paper squares. When I called the front desk to get new toilet paper and fitted sheet, they had me go back downstairs to pick it up myself. However, the girl at the front was friendly - I just won’t be returning to this hotel.

the staff was good

Nothing grass all around not what Im use to wen I vacation. Entrance desk staff was very polite and helped with towels. Housekeeping Staff couldn’t speak English had to communicate using Siri. Rooms weren’t clean when we come back in afternoon. Had to go everyday while stay to get clean towels. Had to empty on trash.Rooms had no amenities will not return to this location.

CLEANESS PANCAKE MACHINE DOES NOT WORK PROPERLY; ILL PREFER WAFFLE MACHINE.

It was clean they were courteous excellent stay

Good

Where is my $100 deposit?

Wow. Just wow.

It was okay. Entrance is difficult. Shower faucet was wonky. Clean enough staff nice n friendly

Is a very good staff

Very clean place to spend the night and the staff is very kind

Clean, quiet and courteous

Staff is awesome. Breakfast is good. Coffee is awesome.

A

We had a good stay, easy access to the highway. Comfortable beds. Would stay again.

one elevator not working, hot water not controllable, sink stopper not working

It's fine like always

It was fine like always

All around we had a comfortable stay .

Rooms were nice and clean, staff was friendly and helpful, breakfast was delicious many breakfast options, air conditioning worked very well.

Staff are awesome bfast is good but our room needed maintenance. Cracked all over the shower, stained carpet and the room smelled a bit...

Rooms were great

Great staff

Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property

The staff was very friendly.

This was a nice property. Good value.

hbj

This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)

Ac needs attention

Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.

A lot of construction was going on outside. Hard to find the entrance to hotel

While the two staff members on duty remained calm during the fire alarm, there wasn’t enough manpower to properly address the aftermath. Our floor was still wet in multiple areas, particularly in the bathroom, and the carpet was soaked in the first half of the room. The mop was left in the room, so the situation was not resolved. I was genuinely concerned about my husband or myself slipping and falling, especially in the bathroom where the floor was dangerously wet in most of the area. The wetness turned a simple return to the room into a major safety hazard. I mopped and used towels to dry the floor. We only managed about an hour of sleep between the alarm going off and being evacuated. I had worked until 2 am, and the alarm sounded around 3 or 3:15 am. After being evacuated, we had to sit in our car with the fire truck lights flashing around us, making it impossible to sleep. We were then informed that our room had been inspected and that we could return at 6 am. Unfortunately, we had to be up by 7 am for an early doctor’s appointment. After all of that, I had to drive 3 hours back, sleep-deprived, making the trip even more exhausting. We were not offered compensation for the discomfort and risk we had to deal with. Instead my husband was told the $50 deposit would be refunded and we would be sent a message where we could ask for a refund.

Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges

Was falling off. Shower faucet was broken

I wish there was water for guests in the lobby

We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.

The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.

The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10

Staff was great

Usually loves Holidays Inn but this branch have a good staff good food but dirty and noise rooms. Smells really disgusting just take a note of this the front desk person. Sorry don't back for this ubication, but I think maybe in other city will be good expuloje Stone Oaks, in San Antonio TX

Stay was great!

Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.

Hotels awesome. Just a lot of construction around

Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice

Love the manager. Great guy, very accommodating. One suggestion that I'd make to most hotels is that when housekeeping visits your room, that they restock coffee. I've stayed at a few hotels lately where they skip that.

Great place

The absolute worst hotel I've ever stayed at. The pool is freezing and the front desk staff don't care about assisting guests. I tried for an entire day to get an ironing board. They said they would have housekeeping bring one to our room. When I called to see where it was, the guy at the front desk told me they didn't have any. When I said I really need one, we were in town to attend an event, he responded I'll let my boss know in the morning.

We had to check out as our room mattress was infested with bedbugs.

Hotel was nice the Manager of the night shift was very hospitable.

Great value for the money, I had a comfy stay

Very friendly staff

Pleasant m

Great for a business stay

Nice newer property that was a good value. The nearby construction made access to the property a bit inconvenient but that is not the property's fault. I would stay again.

Everything was great. The only thing that wasn't good was that the TV remote back kept falling off.

Great stay the breakfast options were amazing

great staff super quality

Great staff super quality