Holiday Inn Express & Suites Dallas North - Addison by IHG

The room we got first the television was not working and they quickly moved us to another. We were notified in the morning that it was actually unplugged. The breakfast is the best we have had at any other hotels. The day and night staff were very helpful. As a travel advisor I recommend this property.

Buen desayuno, ubicación y muy limpio

Bed mattress and shower were excellent but toilet seat would not remain in the open position. A bit frustrating. Breakfast B grade.

Great breakfast and clean comfy bed. Will stay again.

Great for solo travelers. I was able to check in a little early. And I was grateful. The ladies at the front desk always complimented and greeted me in and out. I felt welcomed. I requested towels. And got them immediately. The breakfast was good. 10/10. Thank you for your hospitality

Clean room. Great breakfast

Exceptional

East Check in, Clean and a nice location with lots of restaurants in the area.

Great property! Very clean room and helpful staff! Take cash to tip housekeeping because I don't think it's fair to pay a fee to tip with credit card. Otherwise and Overall great experience!

Nice clean room, good breakfast.

Great all around!

Muy rico el café y su balcón al aire libre

Great hotel! Room was very clean and updated. A few spots of wear and tear, but that's true of all hotels and these spots looked like repairs had been made. The room looked like it had been remodeled recently. Super soft sheets and a very comfortable bed. Location is very safe and close to lots of restaurants and shops. Staff was all nice and the breakfast was good and well stocked. My family all had a very comfortable stay here and would come back.

Exceptional

Didn't get to est. medical visit

Great place to stay. I would highly recommend it.

Muy buen sitio

Didn't get to est. medical visit

I love this property. I highly recommend this property to anyone who wants to feel free and safe. Beautiful hotel with the staff to match.

Exceptional

Clean and comfortable accommodations

Everything was great including a very comfortable mattress

Clean room, excellent choices for self service breakfast

I stay here everytime I'm in Dallas. Friendly staff and clean rooms what more can you ask for!!

Will be staying here again next time I’m in the area. Loved my room and the location of this hotel!

So clean and well maintained. No complaints.

Clean rooms, good breakfast, friendly staff.

After driving about 5 hours, we checked in and went out for dinner. We returned around 11 PM, but our room keys would not work. We went back to the front desk and tried new key cards three times before the employee finally came upstairs to check the door. It turned out the problem was not the cards—the door lock battery was dead. The front desk employee said she had never changed the battery and had to call a coworker for instructions. After nearly an hour, the hotel still couldn’t solve the problem. In the end, my friend figured out how to temporarily power the lock so we could enter the room after midnight. Equipment can fail, but a hotel should have trained staff and procedures to handle something as basic as a dead door-lock battery, especially on a weekend. Even more disappointing, there was no meaningful effort afterward to compensate us or make things right. As an IHG member, I expected much better maintenance and customer service.

The first room we were assigned…after waiting an UNUSUALLY long time to check in, we received our key cards. The key card opened into an ALREADY OCCUPIED room. Thank god nobody was there. It was very late. Just all of their luggage and stuff. I went back down to the front desk and she fixed it and got me another room ONLY IT TOOK LONGER TO GET THE SECOND ROOM THAN IT TOOK TO GET THE FIRST ONE. When I entered the new room, it smelled like it hadn’t been opened or aired out in ages and the chair smelled like wet dog. The bed was lumpy.

I was just there for one night. Great stay though

The overall stay was good. Check in was easy and front desk staff were friendly. The room was clean. Other than the air quality in the room, everything was good!

Terrible wifi

Clean room, wonderful free breakfast with lots of options. Staff was nice. And ac worked well. We enjoyed our stay.

Good

Great stay. Clean and nice rooms.

Washcloths- They only issue you 2. They are very thin

You could hear a band playing every night.

It's very clean room safe and very comfortable and I enjoyed my stay thank u so much

Great and clean

Clean

2nd yr! Good stay

This hotel is amazing! The location was perfectly in between everything and located in a safe areas. The hotel was very clean and staff were highly professional!

Good

It is a very clean hotel and staff is very nice. breakfast is very good.

Room was really comfy and clean. The whole hotel smells clean. The building looks new, which is an extra plus. A little airport noise, but overall great experience.

Room was clean, bed was comfortable and breakfast was good!

The breakfast was good and had a good variety of food. The hotel was in a great location and very clean. Nothing

The breakfast was good and had a good variety of food. The hotel was in a great location and very clean. Nothing

n/a

Check in staff inconsiderate/left me standing there for 5 min without acknowledging me or greeting me while she called on phone.

Proximity to excellent restaurants Check in staff inconsiderate/left me standing there for 5 min without acknowledging me or greeting me while she called on phone.

Everything was very good

Stay here all the time for business. Nice hotel breakfast is always good, staff friendly.

The room and hotel were very clean and top tier! Area close to a lot of restaurants and walking distance to some. The Galleria (mall is about 6 minutes from the hotel) and overall very quiet - one note about breakfast the pancake machine was broken and need other meat options other than sausage/ put bacon out on some days

The stupid staff cancelled my reservation and booked my room to someone else . I drove 21 hours to Dallas from Florida and they didn’t care about my reservation. I will be speaking to corporate.

Surpringly nice and well stayed. A good location too.

Great place and in a very good location

Exceptional

NA

They lost a bag of clothes, and the didn’t do anything 😠

The initial contact at check in. Staff was short and condescending when I mentioned that we had two rooms when she mentioned that there was only one room. I told her that maybe the other room was in my daughter's name she mumbled.

Cleanliness No coffeemaker

No coffeemaker

Great!

Clean and staff were great

We had a great experience; the room was clean, and we really enjoyed our time at the pool.

Rooms were great. Staff was friendly. The breakfast was amazing (which most hotels I cannot say the same). A good place to stay!

Hotel was adequately cleaned, there were some wear and tear (broken tile in the bathrooms) but overall good. The location was great! Eveything you need within minutes.

Good experience

Everything Nothing

Everything Nothing

Bad

Love the property! Breakfast was amazing and healthy … room was clean and the people in the lobby was super helpful and friendly! We definitely stay there again.

Exceptional

Room was clean. Hotel was nice. Breakfast was ok. Everything was fine

The staff was efficient, helpful and attentive.

Room and breakfast areas were clean. Staff was friendly and there were carts available to load our luggage. Room was nice and cold. Showers were hot, but the sink faucets were a little too short for me to use. I had to tip toe and my kids def couldn’t reach them

Clean room, convenient location to go around city. Safe neighborhood. Breakfast is included and have decent continental breakfast items.

The room was definitely small for four people. One of the beds is basically touching the wall. But the room was clean and the AC was great! The staff was friendly and attentive. The breakfast was good. The pool looses a lot of evening sun because it’s so close to the building and the sun gets blocked. The beds were comfy! The ventilation in the bathroom could be better. Overall it was a great stay! I would stay here with my family again!

Walking distance from several restaurants

Clean and convenient for Kaboom town. Plenty of parking and the breakfast was great. Pools on the shady side of building so don’t expect to get a tan but the eater was perfect for swimming and floating.

Everyone was so nervous ce and helpful.

Loved how helpful the staff was. The breakfast was good.

Very clean room, quiet area, the bed was comfortable and the breakfast was good for a continental breakfast.

I didn’t have any problems, my room was clean, breakfast was good and I especially enjoyed how comfortable the beds were.

Always a very nice stay here. Clean, well maintained and comfortable. Be right there good breakfast, and they always have iced flavored water and coffee around the clock.

Room was clean and bed was comfortable. I always like staying at this hotel no matter what city I am in

Very nice and clean. Will return for sure.

Cozy, great breakfast. Great pool.

Everything was perfect, staff most friendly. In all my travelling, I have never seen breakfast go over allotted time. But they did, thought that was neat.

AC unit in the room made so much noise you couldn’t sleep . They ran out of coffee at breakfast time, no in room coffee makers , the orange and apple juice was watered down at the breakfast counter, and the pancake maker didn’t work. They had Powdered eggs for breakfast, Sheets were not clean, floor was sticky like something was spilled on it. Do not recommend.

Upon arrival, there was no one at the front desk, and we had to wait approximately 15–20 minutes before receiving assistance. Unfortunately, no apology was offered for the delay. Later, I called the front desk to request spoons and forks and was told they would be delivered to our room. After waiting for some time and receiving nothing, I had to go down to the lobby myself to pick them up. When I arrived, the front desk employee appeared occupied with her cellphone and seemed to have forgotten my request. Additionally, the window shades in our room were broken and would not raise. Overall, the lack of attentiveness and maintenance issues made for a disappointing stay.

Tenía un olor muy fuerte y tampoco habían cambios de sábanas!

It smelt like someone had peed on the carpet several days ago and no one cleaned it. We could not bear the smell, so we went to the reception to get the room changed but they never had another available room. We left and had to get accommodation in the neighboring hotel. I was very dissapointed and I would never recommend the place to anyone. Unfortunately, I could not get a refund because I had booked it via Expedia, another very major mistake. If I could have booked directly via the hotel, they could have refunded.

Enjoyed my stay here. The room was clean beyond my expectations. Friendly staff and always available to answer your questions.

Yes

My stay was super, staff was courteous and knowledgeable, the room was clean, comfortable and cool. The breakfast was great, I will stay again

Over rated. Not good experience.

This was our 3rd year staying here (we stay 1 wk every visit) and this year was the worst! Last year we ran out of soap, had problems with the tv & unbalanced bathroom floor. They were fixing when we left. We were placed in the same room as last year and same problems in addition to not changing our linen - especially after asking & not changing the stained comforter (it was clearly dirty!!) and the toilet kept filling until you jiggled the handle. Also, what happened to the bacon as a variety of meat choices & hot chocolate choice for the new coffee machine in the lobby. Another note: The outside lounge area never had the cushions out - not setup for guests - so no where to sit. Bright side: The front desk staff was great! Very friendly. Wish things weren’t so bad, The location was perfect for visiting my family. Needless to say we will not be returning again. Very dissatisfied customer

Rooms were very clean

Hotel was clean, rooms were spavious and staff was really nice and helpful. Breakfast was good too. Coffee was delicious! I would highly recommend this property.

.

👍

The kitchen and cleaning staff were amazing- polite, professional, helpful.

Very Good place to stay. Very clean and breakfast was on point!!

Staff was helpful with checking in, clean rooms, breakfast was a nice assortment for different people.

Breakfast

Free on site parking was easy and helpful, and complimentary breakfast was tasty. Coffee and tea available in lobby all the time. Staff very friendly. Room was spacious and clean. Was quiet area too. AC in the room was kinda loud but aren't they all.... overall I'd stay here again for sure.

The room was well designed & very clean. Short travel to areas of interest. I give this hotel high marks.

Everything was excellent!! But please be warned it’s a cashless hotel so you cannot pay cash for the store items (which I found out the last day).

Nice staff,decent breakfast. Bathroom needed updating.

Ac did not keep room cool room was a little hot

Breakfast was good, parking was safe, overall experience was good. thanks.

The breakfast menu was nicely varied, tasty, and the buffet area was well stocked and maintained. The coffee was the best buffet coffee I ever had.

The room was very clean, quiet and comfortable

Great location, clean and quiet.

Great breakfast

Clean facility, friendly staff, pool was nice & clean, parking was easy & safe.

Overall ok, pancake machine inop.

Great stay. Good breakfast and great staff!