Holiday Inn Express & Suites Dallas East - Fair Park by IHG

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Ok stay

Enjoy my stay. Would stay here again

When I show up they said they don't have my room plus they chargedon't no show plus $50 dlls more. Monday I will make big complain and they will return my money back.

Comfortable beds, close to the State Fair Location

The was good but I was not aware of the parking fees until check out time .

Everything was perfect, quite- pool was just way to cold for even swimming but amazing will book again!

Friendly staff, clean rooms

Cleaness, bed comforting, room very spacious! All was good

Cleaness, bed comforting, room very spacious! All was good

Location to places I was going and Family stayed there too. Had stores I could get too.

Location to places I was going and Family stayed there too. Had stores I could get too.

Microwave didn’t work. Door was already open before I put key in then had to get another key because it wouldn’t work after

Microwave didn’t work. Door was already open before I put key in then had to get another key because it wouldn’t work after

Pillows were hard.

Double charged my card still waiting for the refund 3 days later. Front deck was no help!!!!

Comfortable bed Dirty carpet, only one bath towel & 2 wash clothes with the room having 2 queen size beds, mirror kept Turing itself off in the bathroom , the feathers in the pillows poked my face, A/C had a musky smell, air was very humid, AC temperature wouldn’t get cold, limited tv channels, coffee pot without coffee-creamer-sugar, had unruly guest who yelling to talk to the other 2 rooms music playing loud kept me awake until 3:30 AM and I only got 30 minutes sleep because my alarm woke me up at 4 AM, only 1 ice machine on the ground level but 4 floors- no ice bucket, refrigerator was not cold enough, coffee pots in the lobby without coffee made, my door keys wouldn’t work 3 times after being programmed, there was a lot of homeless people in the area and in the parking lot asking for money & food, sleeping on the ground between vehicle close to the street, no bench to sit on outside the lobby door,

Comfortable bed Dirty carpet, only one bath towel & 2 wash clothes with the room having 2 queen size beds, mirror kept Turing itself off in the bathroom , the feathers in the pillows poked my face, A/C had a musky smell, air was very humid, AC temperature wouldn’t get cold, limited tv channels, coffee pot without coffee-creamer-sugar, had unruly guest who yelling to talk to the other 2 rooms music playing loud kept me awake until 3:30 AM and I only got 30 minutes sleep because my alarm woke me up at 4 AM, only 1 ice machine on the ground level but 4 floors- no ice bucket, refrigerator was not cold enough, coffee pots in the lobby without coffee made, my door keys wouldn’t work 3 times after being programmed, there was a lot of homeless people in the area and in the parking lot asking for money & food, sleeping on the ground between vehicle close to the street, no bench to sit on outside the lobby door,

Size of the rooms, parking, breakfast except the gravy. My only complaint is that there is not enough insulation between the floors. I first had a room where the lady above me stomped all day and night as she walked across her room back and forth, back and forth. Then after you moved me to another room, I could hear the people above me early in the morning walking around. Not nearly like the first room, but you can clearly hear people walking and shutting doors. If it wasn't so early in the morning it would not have bothered me.

Size of the rooms, parking, breakfast except the gravy. My only complaint is that there is not enough insulation between the floors. I first had a room where the lady above me stomped all day and night as she walked across her room back and forth, back and forth. Then after you moved me to another room, I could hear the people above me early in the morning walking around. Not nearly like the first room, but you can clearly hear people walking and shutting doors. If it wasn't so early in the morning it would not have bothered me.

It was nice and clean and I enjoy my stay

Ac not on for check-in so upon arrival room hot and stuffy. Did not cool down until much later in the evening. Was offered additional room to check in too when we asked at midnight and our room was still warm. The 2nd room we were given had the ac off as well and smelled very musty. Decided to stay in our originally assigned room as the AC had been on for a good while and was cooler than the new one being offered. Highly recommend they anticipate the rooms being needed and prepping those rooms for the comfort of the guests.

Ac not on for check-in so upon arrival room hot and stuffy. Did not cool down until much later in the evening. Was offered additional room to check in too when we asked at midnight and our room was still warm. The 2nd room we were given had the ac off as well and smelled very musty. Decided to stay in our originally assigned room as the AC had been on for a good while and was cooler than the new one being offered. Highly recommend they anticipate the rooms being needed and prepping those rooms for the comfort of the guests.

The friendly and helpful staff The location!! As a woman traveling with a daughter, we did not feel safe arriving after 9:00, especially for the price!!

The friendly and helpful staff The location!! As a woman traveling with a daughter, we did not feel safe arriving after 9:00, especially for the price!!

Easy access to the interstate The bed was hard as a rock

Easy access to the interstate The bed was hard as a rock

I also had an issue with the bathroom door being locked, and we had to figure out a way to unlock it ourselves. I tried contacting management multiple times, but the manager was not answering the phone for his staff.When I finally spoke with the new management on 9/30/2026 4 days after our stay I was told that because the power was only out for about 30–40 minutes, they could only accommodate me $10. Considering the spoiled milk, the inconvenience, and having small children with us, I did not feel that adequately addressed the situation. The staff was not necessarily rude, but the lack of communication and management being unavailable when we needed assistance was disappointing. I understand that power outages can happen, but having someone available to help guests—especially when there are safety or essential needs involved—would have made a big difference.

The room was clean, bed were super soft. A great nights sleep

The room was clean, good location to where I needed to good. I was in town for the Riverfront Jazz Festival

Nice but it can be better

@

The shower had great water pressure, which was a plus, but unfortunately the drain was very slow. While I was taking my shower, the water continued to build up around my feet, leaving me standing in several inches of water. I almost slipped, which was concerning and could have resulted in a serious injury. This is definitely something that should be addressed for guest safety. The biggest issue for me was the bed—it was hard as a rock and made it difficult to get a good night’s sleep. The most disappointing part, however, was the billing. At check-in, I was told there would be a $50 incidental hold, which I completely understood. However, after checking out, my card was charged again for the exact amount of my stay. When I questioned it, I was told the original charge was only a hold and would disappear within five days. I feel this should have been explained much more clearly at check-in because seeing another charge after checking out was concerning and confusing. There were definitely some positives, especially the delicious breakfast and great shower pressure, but the staffing issues, slow-draining shower, un

The whole hotel smelled musty and humid. The vent in the bathroom was not working. The tub faucet leaked and after a shower the bathroom was wet and humid both days of our stay. We got a room for four but only had 2 towels and the bodywash, shampoo and conditioner were empty. The ceiling over the tub was moldy. The coffee machine is our room had not been serviced. One coffee pod and no cups or sugar. The hot tub was empty and the pool had so much chlorine it was unusable. We got in and could only stay in for a few minutes and were sneezing and irritated eyes for the next day. The one dryer in the laundry area was out of order so our extremely chlorinated clothes had to stay in the bathroom and was irritating the be breathing. With kids the pool is a big part of a trip so they were pretty disappointed. Only 3 towels in the pool area and cigarette ashes on the chairs. They stress no smoking or vaping and a $250 charge if caught doing it on the property and yet the whole hallway on our floor smelled like marijuana. The breakfast was good on the first day of our stay but kept running out on the weekend. There was only one ice machine in the whole place and it kept breaking down. Everything looked good online and had high ratings. It was very misleading and a very different reality upon arrival. The only good things I can say is that the breakfast was decent and plentiful during a weekday and the parking was free. The staff was friendly.

Tv programming update

The room also had several cleanliness and maintenance issues, including a white stain on the chair, stained carpet, and stains on the bed. The restroom door and hinges were visibly rusted as well. Overall, the condition and cleanliness of the rooms were unacceptable, and the room change did not resolve the issues. I expected much better for the price and would not recommend staying here.

Great stay good location.

Overall not bad but the breakfast was pitiful, most items were not stocked. Also room service was not provided one day and we had to take out our own trash and towels.

Staff was kind and helpful. Breakfast was delicious. Thank you

Great location rooms are clean and staff is helpful

The swimming pool was dirty and high smelling to chlorine. The jacuzzi was dry it had no water. The carpet in the hallway was dirty. Nothing like the last time I was there.

Very clean good service great restaurant next door bed rooms are clean

I love this hotel!!

Also they charged $5 parking per day which was never informed before. It is like open parking lot and no parking tag was given so how would someone assume there is parking fee.

Nice an clean rooms

Good

Staff was friendly and nice. It seemed they were working on the maintenance of the building but I never heard construction noise in my room. Cons: pool was out of service during my stay. I was on the second floor, so I could hear all the steps of the third floor above me.

Hehuee

The hotel was near the freeway and the conference. Clean Room never happens during the entire visit. Each day, I had to go to the front desk to get replacement towels and put trash outside the door. After 6:00 pm, there is no maid service or maintenance daily. Parking was not available because truckers take 5 parking spaces at a time. The back of the hotel has plenty of space, but it is not safe. The pool and jacuzzi did not have water, and customers were not notified. My encounter with front desk Sophia and Song was pleasant. They did not have any authority to discuss professional matters without speaking through their absent manager, Ms Bain, who offered no customer service. I requested a full refund from Expedia and my credit card.

The room, hotel was great! I did not like the parking, very small, did not feel safe parking behind the hotel. I waited for a few minutes, finally got one.

Had a great stay but they never come to clean the rooms. I called the front desk 5/28/26 which was Wednesday and ask the front desk clerk can I get my room cleaned up because I was stepping out for a while. I got back nothing was done no beds made up nothing. So then 5/29/26 called that morning again to let them know I was going to be leaving can I get my room cleaned. And the clerk said don't worry about it they will get it cleaned. Well anyway before I left that day I ran into one of the housekeeping and ask her about it and she said no that they didn't tell her anything. Well I told her I spoke with the clerk and she said she was going to let you guys know. But make a long story short. She finally said she will get it clean. But when I got back she only made the beds up. No tub clean, no sink clean no vacuum no nothing except the beds made. The breakfast was excellent my stay was comfortable but as far as cleaning it was poor service.

The Hotel was clean the breakfast was hot it was comfortable

Had to change rooms due to a random beeping in the room. Then the fire alarm went off at 1am. Front desk said it was a false alarm. I will not be staying at that hotel again.

I was very pleased with the cleanliness of the room. The staff was friendly and helpful. I enjoyed the breakfast and how well kept everything was. I would definitely recommend this Holiday Inn Express.

Pool was closed an the breakfast is basic the cook can't speak no English.....

Easy check in, no hassle, fast. Clean rooms, friendly staff, plenty of water pressure, what else you need?

I did however appreciate the large refrigerator and microwave provided. I felt like the internet worked well for what I needed and everything else about the room was fine. The bathroom was just a bit sketchy.

Clean room,good staff nice breakfast and excellent air conditioning

truck stolen from parking lot no camera picked it up the front parking lot…. people walking down halls beating on doors looking for their prostitutes in rooms. terrible hotel and staff, just so happened that the on duty security that monitors parking lot was gone in the 15 minutes my truck was stolen from property.

Thumbs up

Haven’t even received my deposit

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Yes

The water in the swimming pool looked murky, the hot tub had no water at all. The towels seemed thin and scratchy, the mattress passable but no that great. Breakfast was OK but not as many choices as other places I have stayed.

Just FYI they don’t accept ESA as service animals. I have stayed at other hotels and they accepted and waived the fees but not this hotel and the pet fee is high costing 50.00 plus TAX. I couldn’t cancel my reservation because i checked in after 3PM. Breakfast was okay room was clean but bathroom shower leaked into room area.

Clean room. Air conditioner worked very well

It’s okay

The Bathroom floor was broken and felt like you could fall through the floor

Very clean room, the staff is very friendly i special the girls on charge off the breakfast.

The lady at the front desk was especially nice and helpful

Had a few minor problems my room but they were fixed promptly. Soma the front desk clerk was nice.

Perfect

Excellent service

Rooms were comfortable and clean.

Clean Room & Staff

The room was spotless and the workers were great!!!! 10/10

The floors had not been mopped, the carbon monoxide and smoke detectors were removed from the room and the beds were extremely hard and the pillows were useless. I will never stay or recommend a Holiday Inn to any of my colleagues.

Room was clean staff was nice… we chose this hotel Because it had an indoor pool and “hot tube” hot tube does not work and pool was cold as ice… if your thinking about the kids swimming in winter in an indoor pool on a vacation it’s a big NO!!! If you just want a clean room and a decent breakfast this is the spot..

This hotel has an extremely nice staff.

Clean room

The toilet wasn’t working they wouldn’t compensate me at all no discount no nothing. Talking about cause I booked through a third party that they couldn’t do anything

Need to upgrade your TV... too old.... staff was good..

It was great

It was just “ok”. Food was what you’d expect from a Holiday Inn breakfast. You won’t be blown away but you’ll get something in your belly. The floors in our room were FILTHY. I’ve come to expect that from hotels now. I don’t walk around barefoot in them. I came to Dallas for two nights with my daughters for a concert.. the first night when I came back in the room from taking a phone call, my daughters were in the bathroom washing their feet because they realized they were BLACK from walking on the floors barefoot for even just a few hours. That’s disgusting. We could tell they weren’t even vacuumed, let alone been steam cleaned at any time recently. I know if we paid luxury prices for a room we wouldn’t have experienced this. But you get what you pay for and apparently now with mid price hotels, you don’t get cleaned, vacuumed rooms. Gross.

Room was perfect and clean

Very good quality

Truck was stolen from the front of hotel and they have security on staff

Good appartment

This trip our bathroom had issues with water pressure, a leaky faucet and the toilet was slow to flush and needed a second flush. When we went to the parking lot this morning, one of our vehicles had the window smashed out and several items stolen. The vehicles were in view of the lobby. The clerk was very evasive about providing police phone numbers to make a report. The manager was contacted by phone and could be easily overheard directing the clerk to not provide information or allow us to see the security camera footage. The manager would not speak to us directly. Our other vehicle showed signs of tampering but it appears no property was stolen. Even bad events are tolerable if the management makes the minimal effort to help you handle the situation. Total loss for the damages and stolen property is in excess of $5000. After 10 years of great experiences we'll be looking for a new hotel.

We had an overall excellent stay with great customer service. We checked in, put stuff in our room and went to our event. When we came back the room was hot, the AC not working. We went downstairs and they immediately gave us another room just across the hall. Theres a decent little breakfast as well.

Very friendly and helpful staff, great breakfast with lots of choices. A/C was a bit loud but we changed some settings to resolve it. Staff were nice enough to place us in a room on opposite side of the building from the freeway, and also to let us checkout an hour late for no extra cost. Easy drive to pretty White Rock Lake walking / cycling track.

Really enjoyed my stay. Very comfortable and clean. Great location easy to find since I travelled from out of town.

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No comments

Had a fabulous stay! I had the hotel booked for a single night for myself, my service dog and service dog in training. The room was clean and our stay overall was awesome. The only slight issues I noticed were that my remote didn't work for my tv and the pancake maker didn't work during breakfast hours. But those were such tiny details that it didn't affect the overall experience in the slightest!

Was just there for one night. Great location. Very comfortable.

No shade on window that faces interstate. Old coffee pods left in room from previous guest.

Room was great and a variety of breakfast options each day. Close to a Walmart and convenient location for the botanical gardens, Mesquite and Fair Park if you have a car.

Good location, the check in was quick!

The breakfast was tasty, and the rooms were clean.

Beds were very uncomfortable.

Good stay

N/a

I had a nice stay appreciate the staff

Very clean, rooms were spacious, restrooms very clean and function. Close to the highway and restaurants

Our room was wrong. The front desknstated it was an error but couldnt help. We booked a king room and had 2 doubles. When we presented the reservation confirmation, thwy would not hlep. The claimed it was sent to them as a double and handicap accessible. Interestingly, the room was a double, not handicap accessible. Will nit stay there again.

This was a wonderful stay & we plan on staying here again!!

Good

You

Slept like a baby. Very quiet area.

Thanks a lot Fernando

Confront stay

Very spacious rooms. Excellent breakfast. Helpful staff.

Overnight staff very sweet and helpful. Daytime staff rude and unhelpful. Pool freezing, hot tub not working.

Hot tub is cold and not in working condition We mentioned to the front desk and she mention it that the hot tub is cold and always been cold so is just a hole with cold water. and very disappointing They shouldn’t advertise these two areas

Everything was great except the pool was freezing. I have children who were ready to swim, the whole reason I chose a hotel with an indoor pool. Jacuzzi didn’t work and was freezing as well. Other than that everything was great!!

Great hotel . Near a lot of places

I stayed in room 326 and someone was knocking on my door and running away. That was not what I was expecting. The hotel was nice but the knocking on the door was very rude and did not make me comfortable

Good accomidations for the price. Convenient location.

Courteous staff.nice breakfast buffet.