Holiday Inn Express Dallas Downtown by IHG

Bad

Exceptional

Area AC wasn’t working in lobby and the room wasn’t cool enough. The barn doors have to go, no privacy

My only issue, no on site parking, the parking lot was 2 blocks away and had to pay every time you left to go somewhere. Not very convenient for that part of town.

The beds were comfortable. The room was spacious. The bathroom/shower amazing. Breakfast was excellent! Didn't like the fact that there was no on-site parking. But we were made aware of that before hand. Just unfortunate having to park your vehicle on the street and/or pay for pricey parking garages.

It is near to everything The A/C of the first floor was not working, so the breakfast was really uncomfortable to take in that place, everything inside the room was in good condition except for the A/C unit, the noise of that was awful and it didn’t let me have a good sleep, we were staying at the third floor and it had a really bad smell all over the hall

For the price of the room, it was incredibly small. I could sit on the bed and put my feet out and touch the wall. The door that housed the refrigerator and microwave wouldn’t open all the way and touch our bed. There is only one side table for the bed because there wasn’t enough room to have a second one. The bathroom was just as small. The picture of the room I viewed and booked was not this small. The air conditioner was out in the area where the bar was and it was just miserable, the bar tender told me that he didn’t know how to make a margarita, I understand it was hot, but not knowing a basic staple as a bartender is just bad business. We ended up checking out and continuing our stay at another facility. The staff was helpful in the fact that I had a two night stay and had car trouble on the way and they still held my reservation for the second not, but did not offer any sort of refund.

I respect the fact that Management did the right thing by not charging me full price for a room that didn't have Air-conditioning. Accountability is big for me and they showed they are will to accept it. That goes a long way with me. Once they Air-conditioning issues are worked out this will be back a top notch hotel. This hotel is Not a bad hotel at all, but it is dealing with some problems with its A/C at the moment. Soon as that is rectified, this will be back a pretty good hotel. Friendly staff and clean rooms. They could use more functional outlets close to the bed for people to plug their phones up at night.

Walking distance to places. we only used the uber service at nighttime. there was no air in the lobby, so it was very hot while waiting for uber to pick us up. also, when you got off the elevator on the 5th floor it smelled like mold and mildew

this hotel was over

Na Na

Bad

The hotel hobby has no AC. It was terribly hot.

Exceptional

The rooms were very clean. A few things the hotel had no AC in the lobby or in the hallway. Our AC did not keep the whole room cool and the bathrooms has a barn door that kept getting stuck.

Location, since I came in on train, I loved it was across the street from Amtrak It was a bit noisy, outside, but they do offer ear plugs. Sadly, I don’t sleep well with them on my ears all night.

Very good

the courtesy of the check-in, which was handled at 2:00 AM I understand it's due to the historic location, but the lack of parking was a minor inconvenience.

Clean and good breakfast Room was small

Bad

Superb

Very good

.

Pleasant

Passable

It was clean and the food was good There was no parking.

Good

Great location!

Everything was fine we had a small issue the night before we left. The night time front desk did his best and took care of what he could. The next morning the manager did what he could to help us also great staff

No estuvo À la altura del precio, pequeńo y la hieleras ningunas funcionaban

I didn’t like that there is not parking at the hotel. I had to park two blocks away. The rooms are really small.

I only stayed for one night so I parked in the parking meter up front. I paid less on the meter than if I would have paid at the parking lot down the block, so that was fine with me. The lobby was clean and my room was also clean. The bed was very comfy so I had great rest. I spoke with 3 staff members throughout my stay and they were all so friendly. Overall, I enjoyed my one night stay. I will book here again in the future. Thank you!

Holiday Inn Express are our favorite places to stay when we are traveling. It's a good price/value combo.

We had to go to the Federal Building early the next morning, so this was close and convenient because we could walk.

staff very helpful

They have no parking for your vehicles too many vagrants downtown, who could break into them and way too many tollway zones. I will never use them again.

Horrible experience with false advertising of the rooms and sizes. Would not recommend.

Very helpful staff.

Easy check-in, nice clean room and comfy bed. Gym was clutch!

Personally I should have stayed next door. I had to park my car 3 blocks away and walk back to the hotel. The hotel is very old and the walls are very thin. It was 22 bucks to park! And no in and out. Every time you moved your vehicle you had to pay22 more dollars. I would never stay there again. The breakfast was the only decent experience I had there.

Everything was great. Will be back again. Love dallas texas

Only downsides were the lack of any parking lot (nearby parking garages are a bit expensive) and the breakfast they served here was below average. Certainly edible but not exciting and made we look elsewhere for something appetizing.

Came here asked if I can cancel they said yes no problem. They didn’t let me know they were still going to charge me and they don’t even have parking. I did not stay here but they still charged me

All day is it great

Everything was good but the super small room and PAID parking.

Lots of mold/mildew in our room. But otherwise okay

This place sits right downtown it's next to a busy crazy intersection there's zero parking the hotel does not tell you about any additional parking availability it's next to a big music Club that's always busy and is taking any parking spots that are anywhere around there it's in a terrible location and I would never recommend anybody to stay there

This was a good location to downtown and Reunion Tower. Staff was so helpful. Only minor inconvenience was that the parking was a block away. But i would stay there again.

Room was clean, breakfast was good,

Pre booked Parking would have a been a nice option

The hotel, staff was great. Rooms were a little small. The bed was comfortable, a few kids being loud. Good location but what I didn’t like is the parking, no where to park it’s downtown but no garage a few spaces in front of hotel. You will have to find a park spot far from the hotel, I didn’t care for that. Other than that it was a good stay

Great location, waking distance to just about everything in Dallas

Great location and everything was clean. Breakfast had lots of options. Just wish they had onsite parking.

The toilet was inoperable. After several inquiries towards fixing it, we were finally offered a different room the evening of our last night there. Too little too late.

the room was very small. The bathroom needs a real door. There is no parking.

Air conditionner make to much noise, need to switch off !!!! Never heard that before !!!!

Very Nice and quite

The only other issue we had with the property was the overall size of the room. It was tight. Not a deal breaker though. Small preference. But I really dislike "barn doors" on restrooms. Especially when the restroom lacks exhaust. So, the restroom scent floods the rest of the room

Our room was smaller than expected for business.

Overpriced. Refrigerator didn’t work. No parking.

Very nice

All good

Wonderful staff, very clean room, amazing breakfast!!

Great coffee and Breakfast.

All perfect

I never saw the room- as soon as i walked in the mane at the desk asked for my idea and credit card while he was speaking with the man in front of me-- unfortunatley i complied and waited me turn to ask where was the parking lot-- to which he replied they do not have one- i would park on the street where they had 4 parking meters and 5 or 6 cars were there already.. he said there were more on the other street around the corner- i did not feel safe about parking on the street - so I never even went to the room- i got on expedia to locate another hotel with parking-- and tried to get my money back- which the hotel declined and amount for a refund. :( so i paid for 2 holtel rooms that night and only used one of them.

No tiene estacionamiento, las habitaciones están demasiado chicas

Room and view excellent

Good room, good facilities

Got bit by bed bugs!

Great place to stay. Far exceeded expectations

This was the most amazing place I went to

Excellent

However, the property was clean, folks were nice, check in was easy. For the price it’s defiantly decent and mostly walkable to some good eats and sights downtown.

Great stay,great location,hope to be back again.perfect

Room was spotless and service was great

Very clean. Good breakfast. Great location within walking distance of Dealey Plaza. Great staff.

There was no hotel parking, parking did not feel safe, it was very expensive, and there was no in and out parking.

There was a space heater in my.room that i needed to use to warm my room.Ice maker was broken on my floor. Not a great stay.

It was good

There were way too many air freshaners constantly going off. I felt sick due to all the smells in the hotel and elevator. The rooms are very small. There are many homeless and wanders around the hotel area.

Yes, I would stay here again and recommend it to friends

The staff was overall friendly, except one lady who likes to argue. There was no on site parking. The closest parking was 4 blocks away. If you struggle with that, definitely find somewhere else to stay. Even then, you had to pay $21 every time you left and came back to park. The next parking lot was 5 long blocks away. You can go in and out per 24 hours, but it’s not fenced. At one point I was the only car. Definitely not safe alone. I kind of expected the drunks and homeless people. It is downtown. But, it was super loud at night. There was a hair on the spoon for the eggs. Staff should wear their hair in a net while serving. There were no restaurants in walking distance. The hotel was run down and rooms were VERY small! And top it off we were on the 9th floor and our rooms smelled like sewer. I’m glad we were not there most of the time and I had room spray. I would have left but there was nowhere to go. Definitely need a refund.

Raquel greeted me with outstanding friendliness, and assisted me with knowledge of where to eat, including food delivery services. She shared important facts of the surrounding area and made me feel so welcomed. The room was excellent, extremely comfortable bed and pillows, VERY clean room and Immaculately clean shower/bathroom.

Room was clean, beds were comfy, breakfast was good

Ideal location for a visit to Dealy plaza.

They did great and kept my bag before check in which was great

Gym facility was great

Clean room

Great

The stay was nice… we had no complaints. Staff was nice and breakfast was good.

Rooms are extremely small if planning to go with someone keep in mind there’s not actual doors for the bathroom they have a barn door with a gap . Got a king bed and room was very small for the price.

Pact room there wasn’t much moving room

Amazing place i would definitely book again

The room at night was not as quiet as expected. Breakfast appliances were broken. Juice machines broken, toaster dangerously malfunctioning but available for useage. 😞

Nice stay

Very friendly guest service. Will rebook.

Great hotel for OU TX weekend.

No issues with quality of hotel and B’fast is good. Great location with access to light rail and proximity to historic Dealey Plaza. No hotel parking is available and must use nearby parking lot or meter parking.

Clean room. Helpful staff. Breakfast was great

Everything was wonderful! Thank You

The absolutely only issue i had was that the breakfast "hot" food was anytging but hot, or even warm.

Hotel is old and run down and there is no parking onsite

Excelente customer service, very polite and helpful at all times. Lobby and rooms were clean. Will definitely stay again in future trips

Palak was very helpful and accommodating upon my arrival. Answered all my questions and did what ever he could to help my needs.

Night staff was very accommodating

did not like the parking situation. overall eve ey thing else was great

Lovely employees. Very friendly.

Rating would have been higher if there was accessible parking for disabled persons near the property. A cockroach crawled on me while I was sitting in bed. I had an accessible room with one bed and it was nice. Wouldn’t visit again only because of the parking situation. I had a rental car and didn’t make use of it because there was no street parking and the parking lot was $20usd each entry and too far away. I took uber back and forth to my conference. I do have accessibility needs so parking was a big inconvenience for me. Didn’t do any exploring for this reason.

Clean room.

Close to downtown

Decent spot though it felt dated in the rooms. I got trapped in the lobby

The staff couldn't be more friendly. The free breakfast was outstanding. The food was plentiful and delicious. We were there for the JFK assassination stuff and could literally see where it happened from our hotel window!!!

staff was extremely friendly. hotel and rooms were clean and beds comfortable. there is no hotel parking. you have to pay a meter or park in a lot 1 block away. that was the negative. area was ok. no close restaurants or shops. those were located a few blocks away. overall the hotel was good.

It was really clean and in a perfect area for the american airlines center and i hate bugs but there were none and it was a but small but super clean

very clean and well sited in dallas with hop on hop of trolley almost at door

Acceptable clean. The fragrance they put in the halls was quite strong. Floors were a little sticky, but compared to other hotels nothing to complain about. Front desk seemed pleasant enough.

Keep your radar on walking outside of the hotel. That's to be expected in a downtown area. I wish that there was more convenient parking for customers. Staff was friendly.

The rooms are too small and the parking is terrible and not safe. My friend that was on the trip with me had problems with his air conditioning not working and the refrigerator didn’t work. There was no one there to fix the problem

Nothing