Hilton Garden Inn North Dallas Central Expy

Convient location The every other day for room cleaning was a bit chaotic. If you were in your room when they came to clean you missed out and had two wait another 2 days unless you called the office at the right time

Ample free parking for larger vehicles

The customer service, how clean it was, and the location

Convenient location and helpful staff

I definitely recommend this hotel

Was in a great area and close to anything needed. Also the staff was amazing went out for Halloween and the next day the staff checked in on me due to there being a huge casualty that night! Maybe could use more options of snacks/drinks to grab when getting there late

Clean. Easy check in

Exceptional

There is a parking garage and outside parking. I saw two officers monitoring the parking areas The break is made to order, however I didn't not get anything.

It was safe Breakfast closed at 9:30 when staff said 10 at check in

It was safe Breakfast closed at 9:30 when staff said 10 at check in

Very clean room fresh no issues cold A/C quick check in fast elevators

Exceptional

Centrally located, clean, and convenient.

Great place to stay. Check-in was a bit chaotic as they had a full house. Also they couldn’t find extra pillows. Otherwise it was great and I’d stay there again.

didn't have breakfast. based on out prior meals/service there wouldn't have been time. plus the meals were not that good the fan in the bathroom didn't work. our room had an order after we used it. The TV couldn't get the internet

didn't have breakfast. based on out prior meals/service there wouldn't have been time. plus the meals were not that good the fan in the bathroom didn't work. our room had an order after we used it. The TV couldn't get the internet

Exceptional

Everything went great. Very good experience

Free garage parking. Expected better for the price. The overall facility is nice, but the room itself was disappointing. The room was small. Bedding was not great... comforter was scratchy and pillows were cheap. The bathroom had a barn door that didn't stay closed and had large gaps on both sides.

Location. Cleanliness. Free garage parking. Expected better for the price. The overall facility is nice, but the room itself was disappointing. The room was small. Bedding was not great... comforter was scratchy and pillows were cheap. The bathroom had a barn door that didn't stay closed and had large gaps on both sides.

Yes many things first there was an eyelash on the mattress as well as a used bottle of eyedrops which is nasty. We specifically asked for the housekeeping department to clean our room every day which they did not once do they offered one time my surgery

It appears there is a lock on air conditioner at night. The lowest the air will go is 73. If you change it lower within a few seconds it jumps back up to 73. Not great when you have a hot flash or in certain chemo meds and need a little more air.

Highly recommend this hotel.

Overall nice hotel and pleasant stay

Floor of our room was dirty when we got there but other than that it was good.

Passable

The staff was great and the room was quiet and clean. The only bad thing about it was the barn door on the bathroom. A bathroom should have a door that closes!

Clean room with comfortable bed. Great location. Free parking too.

Clean room, quiet and comfortable. Free parking in garage or outside.

We had a quiet room with comfortable beds. Free parking and great location pnear Northpark Mall and Presbyterian hospital. Our room could use better lighting, especially at night since there was no overhead light or lamp near the luggage rack. Staff was helpful.

Always a great stay!

Location 1 elevator was broken, took the other one a really long time each time and kept skipping floors and passed over the garage 2 times. Front staff was not friendly

Location 1 elevator was broken, took the other one a really long time each time and kept skipping floors and passed over the garage 2 times. Front staff was not friendly

Traveling through on a family visit. It was a nice place to stay

Friendly staff. Clean room. Good parking.

When checking in the individual at the desk was short and abrupt and interrupted me when I tried to tell him who I was and that I was checking in. He actually scolded me and lectured me on what I should have told him. But he would not let me finish what I was going to say.

Rooms are clean, staff is very friendly!

We had a very bad experience at check in time. The receptionist was very rude and unprofessional. Rooms are not cleaned every day. We found a bug on the bed!!

Was not available Breakfast at stated time

Breakfast at stated time

Very dirty room, a lot of broken stuff, not well maintained.

Great stay for the price, rooms were clean and it was quiet

Nice safe hotel right on Central Expressway close to restaurants and shops.

Clean, spacious and very friendly staff.

As soon as I arrived I got an indication of how my stay was going to be. There was a huge roach inside the lobby door that was alive but stuck on his back and couldn't get up. I told the employee quietly about it and he removed it. I went to the elevator and 1 was working and the other was out of service. I got up to my room and my fridge wasn't working and the A/C wouldn't cool very well. I called the front desk and they moved me to another room. The fridge was a little cooler but the A/C was working fine. There was hair on top of the bathroom counter and on the floor though. They advertise that you get free WiFi but it's only free if you are a member of Hilton Rewards. I could not get the blinds in the room to close so I called the front desk to see if I was missing something. He told me that he would be up to my room in a few minutes to see what was wrong. He never showed up nor did he let me know that he wasn't able to come fix it. I did a lot of research on hotels in the area before I made a decision and thought I had made a good selection. I won't be returning here.

Great staff!

Very clean room and facility. Friendly staff.

Nice easy property to get to and affordable. It was clean and the rooms were nice and a decent size for the price.

Stayed here before with better results than this Stay… Elevators were not working properly. One was shut down and the other was being run manually by a Maint. Person and took forever to get. Mold in the corners of the shower. I always ask for a high floor away from the elevator and I got second floor next to the elevator… Was told that was all there was available. Maids were very loud in the AM talking in the Hallways at elevator lobby…Pluses are the parking garage to park out of the weather but waiting for the elevator in 100 degree heat was a put off…Fridge and full size microwave are a plus…Will rethink my next stay to another place..

The staff was very friendly and courteous!

Clean, friendly, snacks displayed well.

Great night stay wasn’t until I woke up in the morning that I saw ants and roaches in my room … they were all over my personal belongings

year old black man with all the gold on his eye glasses was rude, non apologetic, and overall someone you want to avoid. I did ask for his name, (no name badge) and he told he would not give me his name since I would write in and complain about him! It will be a hard decision for me before I stay at this facility again if he still works there.

Excellent stay and knowledgeable staff. I appreciated the water with fresh fruit in the lobby to grab as we came in and left. It was hot outside!

Friendly staff, nice location, free parking, access to downtown and very clean.

Good room, hotel in general could have been cleaner. Would stay again priced right.

I had a man staying next room who will wake up at 5 am and do face time on his phone, laughing and yelling loud every morning, than he will go to hallway talking loud. Didn't get any sleep . Room i stayed had connected doors, so I could hear everything. Lots of noise comes from highway. Hotel was noisy for me. Elevator was very slow. No AC in hallways. No AC in elevator. Only one elevator working. Hot tub doesn't work.

The hotel was ok, one elevator was broken. We had some dirty towels that needed to be replaced before use. Beds were comfortable.

It was very clean.

Great stay!

A great place to stay. Just a couple things were inconvenient. Only one hook in the bathroom for all the towels ... Plenty of wall space for a towel rack for at least the hand towels. No coffee pods for our second day ... we had to ask at the front desk. Friendly staff and super clean place with good beds.

Staff was a little non-chalant and mentioned multiple times that the property was an old property.

Room was clean and well appointed. Front desk staff at checkout was very friendly and helpful.

Perfect for my north Dallas travels

Everything was very convenient and all staff I came across always greeted me and made sure I was ok with everything. I greatly appreciated the on-site restaurant with awesome quality food and pricing. Very clean dining area. Thank you.

A++++++

Friendly staff, convenient location, clean property and clean rooms. However, I think a complementary breakfast should be included.

Excellent - clean, safe, and comfortable. Would definitely stay again.

Staff was friendly and courteous

The hotel was very clean and super friendly staff!

Stayed in room 414 and the tile was broke on the bathroom, the sink water had to be forced off every time or it would run, and the condition bottle glued to the wall fell off and scared us to death. The halls smelled yucky and most things smelled like weed. I understand that you don’t know people will smell like weed online but air fresher should be a multi day occurrence. It was just gross.

Great hotel in a great location. Restaurant looked great. Didn’t eat so I can’t comment on that. Waters, drinks & snacks displayed so good and good selection. Room very clean. Love the nightlight in bathroom.

I’ve owned enough mattress to know this one was expired!

I was very nice people and mangers always helpful nice friendly area right by all the good stores

The room was clean, staff was kind.

Clean room, well maintained, and the heated pool was actually very warm.

The cleanliness of the hotel was excellent. The furnishings and bathrooms all seem recently renovated. The staff were exceptionally friendly. I was in and out of the hotel a few times a day and the front desk staff always looked up and greeted me coming and going. The check in process was smooth and very professional. During the evening and at night there was a security vehicle that was patrolling regularly. I had read some other reviews prior to choosing this hotel that referenced a security concern but I thought it was well lit and felt safe. It was clear to me that the management of this hotel were on their game. The only slight negative that I experienced was that the fitness room was lacking and out of date.

Breakfast was good and reasonably priced.

Made to order breakfast for a fee.

However, I was under the impression that free breakfast was included. No, it was not. We were told that fee for breakfast would be deducted from of our security deposit.

Love the hotel clean room

Room was clean but some issues. The sliding door to the bathroom was very hard to use and allowed little privacy. The tub faucet ran eternally with no way to completely stop the flow. Pillows left much to be desired. Breakfast is restaurant style and not included in stay, plus pricey for what is received. Staff is very helpful and the property is generally clean albeit somewhat noisey.

The receptionist that checked me in told me I could have a late check out but the next morning when I called to confirm I was told there would be a $50 charge if I didn’t leave by noon. Poor communication. Loud construction was going on until late and early morning.

Had a great stay, will definitely come back

Didn’t go

Great convenience shop in the lobby!

Did not have breakfast

Clean room and great breakfast!

Everything was nice

The place is good, great location, and wonderful staff. The room is just a bit tired. A refresh would be great. Lotta chipped paint and furniture. Wouldn’t be huge but would really finish it off. Really a good place.

Great overall experience

Ac was great. Hotel was clean and quiet. Room was ready early

I was disappointed with our stay. One of the main reasons I chose this hotel was for the indoor pool. I had two teenagers with me and we arrived at the hotel about 7. Planning to let them swim for the evening…. But pool was out of order😫. Went to take showers.. my daughter go into the shower and the body wash bottle was completely empty. I had to hunt someone down to get more. I was last to go take a shower after everyone was asleep but I didn’t have a towel. There were only 3 and there was 4 of us. Late that night the toilet became clogged and we were without a toilet all night. 😫Staff was very nice and welcoming and room was clean.

Everything was perfect.

Clean rooms, very convenient

The room met all needs , but if you want complete privacy in the bathroom you won’t have it , it’s just a sliding door , we thought it was funny though so it wasn’t a problem for us

I complained to the hotel via replying to their text. They did not respond. I left the hotel that night without staying. I didn't turn my keys in so they're trying to charge me another night. Avoid this place at all cost

Every

Room was virtually brand new. Elevator and all campus amenities were operating optimally. Will definitely stay here again!

I really enjoyed my stay. The room, the food, and the bar was really nice. Can’t wait to stay again. Highly recommend!

The accommodation for the wheelchair bound guest was good.

ac was perfect!

Loved the room we had. Very comfortable beds clean room staff was helpful and so nice we will be staying here from now on when we come into town to see family.

Business friendly family friendly while you are attending to business. Need to look at the food options, present options not really inviting for families or romantic relationships

The staff were welcoming and friendly. The room was spacious and clean with nice amenities. Good location too.

The room was nice and clean and quiet. The staff was excellent. I’m sure we’ll stay here again.

Yes

Very nice and clean room , staff extra friendly . Really a great experience

Everything was amazing!!!!

- light bulb out in lamp, no pen or paper in room, no Bible It's the cheapest Hilton we've ever stayed at. I didn't realize how low quality Hilton Garden Inn has become. Front desk personnel very friendly.

Room was amazing. Clean and roomy. Tv big And I stayed during ice storm and you guys had garage which saved me.

Staff, restaurant

Everything was perfect, staff was great and very accommodating.

Bed is really comfortable. Blackout curtains. Great shower with good water pressure. Modern design. Close to food places on Waslnut hill street, like Tacodeli.

Yea great place safe clean and no drama great safe great stores gas station close just perfect

Clean room courtesy on point with all staff

The hot tub was out of service. The pool was open, but it gets a little too chilly in that pool room to enjoy the pool. We tried and got right back out. There were a couple minor updates and fixes that the property could make, but overall the hotel suited our needs and was clean and comfortable.