Hilton Garden Inn North Dallas Central Expy

As soon as I arrived I got an indication of how my stay was going to be. There was a huge roach inside the lobby door that was alive but stuck on his back and couldn't get up. I told the employee quietly about it and he removed it. I went to the elevator and 1 was working and the other was out of service. I got up to my room and my fridge wasn't working and the A/C wouldn't cool very well. I called the front desk and they moved me to another room. The fridge was a little cooler but the A/C was working fine. There was hair on top of the bathroom counter and on the floor though. They advertise that you get free WiFi but it's only free if you are a member of Hilton Rewards. I could not get the blinds in the room to close so I called the front desk to see if I was missing something. He told me that he would be up to my room in a few minutes to see what was wrong. He never showed up nor did he let me know that he wasn't able to come fix it. I did a lot of research on hotels in the area before I made a decision and thought I had made a good selection. I won't be returning here.

Great staff!

Very clean room and facility. Friendly staff.

Nice easy property to get to and affordable. It was clean and the rooms were nice and a decent size for the price.

Stayed here before with better results than this Stay… Elevators were not working properly. One was shut down and the other was being run manually by a Maint. Person and took forever to get. Mold in the corners of the shower. I always ask for a high floor away from the elevator and I got second floor next to the elevator… Was told that was all there was available. Maids were very loud in the AM talking in the Hallways at elevator lobby…Pluses are the parking garage to park out of the weather but waiting for the elevator in 100 degree heat was a put off…Fridge and full size microwave are a plus…Will rethink my next stay to another place..

The staff was very friendly and courteous!

Clean, friendly, snacks displayed well.

Great night stay wasn’t until I woke up in the morning that I saw ants and roaches in my room … they were all over my personal belongings

year old black man with all the gold on his eye glasses was rude, non apologetic, and overall someone you want to avoid. I did ask for his name, (no name badge) and he told he would not give me his name since I would write in and complain about him! It will be a hard decision for me before I stay at this facility again if he still works there.

Excellent stay and knowledgeable staff. I appreciated the water with fresh fruit in the lobby to grab as we came in and left. It was hot outside!

Friendly staff, nice location, free parking, access to downtown and very clean.

Good room, hotel in general could have been cleaner. Would stay again priced right.

I had a man staying next room who will wake up at 5 am and do face time on his phone, laughing and yelling loud every morning, than he will go to hallway talking loud. Didn't get any sleep . Room i stayed had connected doors, so I could hear everything. Lots of noise comes from highway. Hotel was noisy for me. Elevator was very slow. No AC in hallways. No AC in elevator. Only one elevator working. Hot tub doesn't work.

The hotel was ok, one elevator was broken. We had some dirty towels that needed to be replaced before use. Beds were comfortable.

It was very clean.

Great stay!

A great place to stay. Just a couple things were inconvenient. Only one hook in the bathroom for all the towels ... Plenty of wall space for a towel rack for at least the hand towels. No coffee pods for our second day ... we had to ask at the front desk. Friendly staff and super clean place with good beds.

Staff was a little non-chalant and mentioned multiple times that the property was an old property.

Room was clean and well appointed. Front desk staff at checkout was very friendly and helpful.

Good location to everything Our truck was broken into and there are no cameras on the outside on all main parking lot areas. We were parked directly out from the doors to get in the hotel and our vehicle wasn’t in camera view. The bed had a huge dip in the middle so wants the most comfortable. Refrigerator was somewhat cool when we got there and then stopped working during our stay at some point which caused us to lose food and breastmilk.

Perfect for my north Dallas travels

Location and staff

Everything was very convenient and all staff I came across always greeted me and made sure I was ok with everything. I greatly appreciated the on-site restaurant with awesome quality food and pricing. Very clean dining area. Thank you.

A++++++

Friendly staff, convenient location, clean property and clean rooms. However, I think a complementary breakfast should be included.

Excellent - clean, safe, and comfortable. Would definitely stay again.

Staff was friendly and courteous

Underground parking!! And close to the medical center! The occupant above me that stomped around the room at all hours.

Insulted by a Fort Worth staff member Receptionist saying "Im not your Slave" when asked to see if there was a sports bar to watch FIFI

The hotel was very clean and super friendly staff!

Location, Friendly, and cleanliness! The mattresses are painful

Stayed in room 414 and the tile was broke on the bathroom, the sink water had to be forced off every time or it would run, and the condition bottle glued to the wall fell off and scared us to death. The halls smelled yucky and most things smelled like weed. I understand that you don’t know people will smell like weed online but air fresher should be a multi day occurrence. It was just gross.

The hot tub wasn't working that weekend. Housekeeping didn't refill soap and conditioner bottles. Did not make bed. Didn't leave more coffee and condiments to make.

Great hotel in a great location. Restaurant looked great. Didn’t eat so I can’t comment on that. Waters, drinks & snacks displayed so good and good selection. Room very clean. Love the nightlight in bathroom.

The price The location

I’ve owned enough mattress to know this one was expired!

I was very nice people and mangers always helpful nice friendly area right by all the good stores

Room doors slam shut which kept us all wakeful at night

The room was clean, staff was kind.

my room had no electric outlets ir bedside lights working the 1st night

Clean room, well maintained, and the heated pool was actually very warm.

The cleanliness of the hotel was excellent. The furnishings and bathrooms all seem recently renovated. The staff were exceptionally friendly. I was in and out of the hotel a few times a day and the front desk staff always looked up and greeted me coming and going. The check in process was smooth and very professional. During the evening and at night there was a security vehicle that was patrolling regularly. I had read some other reviews prior to choosing this hotel that referenced a security concern but I thought it was well lit and felt safe. It was clear to me that the management of this hotel were on their game. The only slight negative that I experienced was that the fitness room was lacking and out of date.

Breakfast was good and reasonably priced.

Made to order breakfast for a fee.

However, I was under the impression that free breakfast was included. No, it was not. We were told that fee for breakfast would be deducted from of our security deposit.

Love the hotel clean room

The employees were all great

I was turned away due to the type of card I used. I was told that a Mastercard was required, even though I had already used my Chime card to complete the booking. Chime operates on the Visa network, and this was not flagged as an issue at the time of reservation. If this is truly your policy, then these types of cards should not be accepted during the booking process, regardless of whether the reservation is made directly or through a third-party company. Third-party platforms should also be kept up to date on any policy requirements, so customers are properly informed in advance. I was not offered any alternative solutions, despite having driven several hours for what was supposed to be a simple vacation. This experience was extremely frustrating and disappointing. customer service

Room was clean but some issues. The sliding door to the bathroom was very hard to use and allowed little privacy. The tub faucet ran eternally with no way to completely stop the flow. Pillows left much to be desired. Breakfast is restaurant style and not included in stay, plus pricey for what is received. Staff is very helpful and the property is generally clean albeit somewhat noisey.

The receptionist that checked me in told me I could have a late check out but the next morning when I called to confirm I was told there would be a $50 charge if I didn’t leave by noon. Poor communication. Loud construction was going on until late and early morning.

Had a great stay, will definitely come back

Great

Didn’t go

Great convenience shop in the lobby!

Did not have breakfast

Clean room and great breakfast!

The only thing that I kinda had a problem with (but it's not a deal breaker) is the cleanliness of the floor and housekeeping needs to make sure that the bathrooms are cleaned properly

Everything was nice

Friendly and efficient staff.

The mattress and pillows are painful.

The place is good, great location, and wonderful staff. The room is just a bit tired. A refresh would be great. Lotta chipped paint and furniture. Wouldn’t be huge but would really finish it off. Really a good place.

Excellent staff. Check in was fast and very pleasant. There was a plumbing issue. Reported the issue to the front desk. It was dealt with quickly. No issues

Great overall experience

Quiet, clean, friendly staff, lovely room. We loved the purple touches throughout, and the bow on the toilet paper, but the hotel didn't feel too fancy either. Even the pool area and its restroom were clean and well stocked. Only bad moment was when I realized there was only decaf coffee in the room, and the cleaning lady only had more decaf on her cart. But I discovered the fresh, hot coffee downstairs and crisis was averted! Not much. The restaurant was closed Sunday night, which while a slight inconvenience, wasn't the hotels fault.

Expensive, elevators didn’t work, there was never pool towels, hot tub was cold.

Ac was great. Hotel was clean and quiet. Room was ready early

I was disappointed with our stay. One of the main reasons I chose this hotel was for the indoor pool. I had two teenagers with me and we arrived at the hotel about 7. Planning to let them swim for the evening…. But pool was out of order😫. Went to take showers.. my daughter go into the shower and the body wash bottle was completely empty. I had to hunt someone down to get more. I was last to go take a shower after everyone was asleep but I didn’t have a towel. There were only 3 and there was 4 of us. Late that night the toilet became clogged and we were without a toilet all night. 😫Staff was very nice and welcoming and room was clean.

Everything was perfect.

Clean rooms, very convenient

The room met all needs , but if you want complete privacy in the bathroom you won’t have it , it’s just a sliding door , we thought it was funny though so it wasn’t a problem for us

I complained to the hotel via replying to their text. They did not respond. I left the hotel that night without staying. I didn't turn my keys in so they're trying to charge me another night. Avoid this place at all cost

Every

Room was virtually brand new. Elevator and all campus amenities were operating optimally. Will definitely stay here again!

I really enjoyed my stay. The room, the food, and the bar was really nice. Can’t wait to stay again. Highly recommend!

The accommodation for the wheelchair bound guest was good.

ac was perfect!

Loved the room we had. Very comfortable beds clean room staff was helpful and so nice we will be staying here from now on when we come into town to see family.

Business friendly family friendly while you are attending to business. Need to look at the food options, present options not really inviting for families or romantic relationships

It’s was awesome, the staff were very friendly & we definitely enjoyed the bar, the bartender was awesome.

You have to pay for breakfast. Never seen that before.

The staff were welcoming and friendly. The room was spacious and clean with nice amenities. Good location too.

The room was nice and clean and quiet. The staff was excellent. I’m sure we’ll stay here again.

Yes

Very nice and clean room , staff extra friendly . Really a great experience

Everything was amazing!!!!

- light bulb out in lamp, no pen or paper in room, no Bible It's the cheapest Hilton we've ever stayed at. I didn't realize how low quality Hilton Garden Inn has become. Front desk personnel very friendly.

Room was amazing. Clean and roomy. Tv big And I stayed during ice storm and you guys had garage which saved me.

Staff, restaurant

Everything was perfect, staff was great and very accommodating.

Bed is really comfortable. Blackout curtains. Great shower with good water pressure. Modern design. Close to food places on Waslnut hill street, like Tacodeli.

Yea great place safe clean and no drama great safe great stores gas station close just perfect

Clean room courtesy on point with all staff

The hot tub was out of service. The pool was open, but it gets a little too chilly in that pool room to enjoy the pool. We tried and got right back out. There were a couple minor updates and fixes that the property could make, but overall the hotel suited our needs and was clean and comfortable.

Yes , excellent!!!

The hotel experience was fine. The stay was definitely worth simply because the staff is amazing! Everyone was super kind and helpful, and that makes this place a stand out!

Clean room.., perfect shower… may be last free parking in Dallas!

Great Hotel

Excellent staff.

The room hadn’t been dusted. I could wipe thru and make a line in the dust with my finger. In the bathroom hair was piled in the corners under the vanity. Coffee pods were not replenished. I did go to front desk and let them know.

We didn't do breakfast at the hotel since there were better cheaper places close around. They dont have any type of shuttle which would have been nice since we were traveling but we use uber. Also our room was book for 4 people and we only had 2 towels we asked for more and never got them. you could tell the room had either just been finished being renovated or was about 90% done, painters tape on the wall, every fixture in the bathroom was loose you had to slam the sink facet down to get it to stop leaking. the tile behind the coffee bar/ fridge area wasn't finished. One of the beds wasn't sitting proper on the base/frame so we had to call maintance for that as well. Nothing crazy or major but I noticed it so I know others will to. it looked like a DIY at a relatives house not a Hilton. also about an hr before check out the tv just stopped working? was that on purpose? just weird.

Yes

Stayed one night, just so we could check my mother into the hospital early. Truck window got smashed and nobody alerted us, nor the police, even though the front desk staff claimed to have watched it happen live. Good luck!

Clean room. Very friendly staff.

Awesome thank you

Room abovebours was extremely loud. Room needed some maintenance! The toilet paper holder was broken the water faucet was extremely hard to turn on and off. Toilet wasn't clean. We normally stay next door but they were full so we opted to stay with you, wont happen again.

Staff was wonderful and friendly. It was always a good time at the hotel bar as well.

The room was clean, staff was friendly. The only reason I booked this particular hotel was for the hot tub & it was down for maintenance.

Friendly staff, clean room

The front desk was funny & courteous. Met our needs. Room was spotless. Great smelling conditioner, soap & shampoos. Room was big enough.

Everything was good

We tried to check in at 1pm and no king rooms were available, when back at 10pm there was an unhappy customer requiring both desk clerks and the manager, the problem unknown to us. When we got to the counter the one clerk started laughing…it seems that customer wanted a king room and mine was the last one. The manager wanted to give my room away since I hadn’t checked in yet, despite it being fully paid for. But fortunately the clerk had awareness of some people arriving late and said no, my timing was obviously perfectly timed. But be aware of late arrivals here, you run the risk of your reservation being given away to walk ups.

friendly staff, clean room, comfortable bed, and fabulous shower

Yes and yes

The hot tub was broke, which normally wouldn’t be a big deal, but having a hot tub was my daughter’s only request. Very disappointing. It

My room was very clean. I’m sure house keeping had just finished because the smell was amazing ! Very clean and spotless.

Breakfast was not free

The breakfast was not free, but made to order. Reasonable price if you eat at IHOP or Dennys.

No room service for towels or house keeping the entire time

The staff is really nice though.

The staff were amazing!! Candace and Keirney at the front desk were so friendly and helpful! G at the bar was so kind and accommodating!! Great three day stay! We will be back!!