Hilton Garden Inn Downtown Dallas

Convenient location clean property with a beautiful restaurant on property.

location only there were no internet working, no proper toiletries , no proper coffee utensils

Great location! Walking distance to so many locations. So many different restaurants one can choose from as well!

I woke up at 5am and my room was flooded. They moved to another room with no AC. Not happy at all.

It was fine over all but probably wouldn’t stay there again.

Very clean rooms excellent breakfast

Cons: Rooms need to be updated, hair was on the bathroom floor, desk chair in room had crumbs in it from the previous guests, and I was charged 6 dollars for a bottled water I did not drink in the room.

Great staff, very helpful, and gave good recommendations for restaurants, brunch and nightlife. The pool view is beautiful at night overlooking the city. Will definitely be back. I had to go head and sign up for those Hilton rewards lol.

It's an older building but in a pretty good location Breakfast option was limited.

It's an older building but in a pretty good location Breakfast option was limited.

Yes -

Its located close to a good area for activities.

Hotel is well situated and basically across the street from their very reliable public transportation train - DART. We took the Dart train everywhere and didn't bother renting a car which saved us money on parking fees. Room was big and comfy and staff was super nice. Area is great for walking around and seeing touristy things! Plus you get a % off their restaurant inside the hotel which we ate at! It was tasty! Only thing I didn't like was that our a/c wasn't working properly - our room was either too warm or too cold. It was however fixed immediately once we told the from the desk about it. The location is in downtown Dallas and like most downtown areas- homelessness can trickle in here and there - but its barely noticeable and it didn't bother us at all.

It was so elegant and definitely worth the price. Valet was EXPENSIVE.

Hotel is well situated and basically across the street from their very reliable public transportation train - DART. We took the Dart train everywhere and didn't bother renting a car which saved us money on parking fees. Room was big and comfy and staff was super nice. Area is great for walking around and seeing touristy things! Plus you get a % off their restaurant inside the hotel which we ate at! It was tasty! Only thing I didn't like was that our a/c wasn't working properly - our room was either too warm or too cold. It was however fixed immediately once we told the from the desk about it. The location is in downtown Dallas and like most downtown areas- homelessness can trickle in here and there - but its barely noticeable and it didn't bother us at all.

It was so elegant and definitely worth the price. Valet was EXPENSIVE.

Exceptional

Nothing Dirty

Dirty

The Luna Roja restaurant had excellent food and staff. The front desk staff were friendly and helpful. The Valet team worked quickly and were friendly and professional. There were limited concessions.

They have a restaurant in the lobby that you will get a no

The pool was small but nice. The room was clean and the staff was very helpful.

Despite being downtown and staying on a weekend when the hotel had many guests (state fair and also the Red River Rivalry game) inside our room it was very quiet. I had no issues with noise and I am a very sensitive and light sleeper. The fitness center was nice and well-equipped for a hotel and surprisingly empty. I had it to myself both mornings. The staff were all very nice and genuinely seemed like they wanted to be helpful. The restaurant was pretty disappointing and I would not recommend going there. The food was mid at best and the staff left us waiting an hour for our check. It was, however, very good for people watching from the outdoor patio. I really appreciated that the hotel was one block off of DART and most of what we wanted to do was walkable. Water pressure in the shower was decent and they actually had a microwave. Many Hilton's do not have them. I was pleasantly surprised. They also had a coffee and tea station in the lobby in the morning. Also appreciated.

Extremely helpful and kind staff in both restaurant and hotel

Good location,good staff, pretty clean but slightly outdated/worn out rooms.

However, the check-in parking situation was frustrating. Neither Expedia nor the hotel provided signage or instructions for temporary parking to unload bags. It would be highly beneficial to have a 10-to-20-minute temporary loading zone so guests can check in, get keys, and unload without being forced into a parking garage immediately. If the hotel expects guests to use the garage just to unload, they should partner with them to offer a free 15-minute grace period. Paying an exorbitant garage fee just to drop off bags was the only disappointing part of an otherwise great stay. Oh, and 3pm check-in time is quite late in the day. An earlier option around 1pm or 130 pm would make the arrival process much smoother. Thank you,

Property is a great location for downtown. Only thing that kept me from an excellent rating are the pillows

Close to air train

He made us feel at home

There was no Cold water, just hot water. The room was not cleaned every day.

Front desk staff was very helpful.

B

Exceptional

the staff was unbelievably available and helpful. the only draw back was our AC kept getting warmer for no reason but otherwise I would absolutly stay there again in a heartbeat.

Hotel was nice. The room didn’t stay cool at night, even with the ac set as low as possible, it was extremely warm in the room after sun down. Easy access to public transportation. The valet parking was ridiculously expensive. The outside area surrounding the building smelled horrible. I don’t know if it was just a one time smell, but it was gagging horrible. Overall, the stay was pleasant.

Superb

Great location

Exceptional

The staff were very helpful and friendly and the room was spacious and the bed very try comfortable! It wasn't that safe, there were people just walking into the lobby who were clearly not staying there. There was one instance where two men tried to get in the lift I felt quite unsafe they kept pressing all the buttons. I was worried I would be alone in the lift with them. Also the rooms have quite a large gap under the door to the corridor- I had to place a towel along the inside.

Exceptional

Cleanliness The parking price was not included as mentioned on Booking.com and the valet was high.

The first night I had problem with the in-room A/C which was noisy, but after I brought it up to the front desk, they had their maintenance dept to fix it, so everything was then ok. thanks for the quick response.

Only stayed 1 night & hotel was fine. Had breakfast which was extra & nice. Don't pay the $60 valet parking as there is a public car park next door (I never got charged)

Rooftop pool is relaxing clean and comfortable

Pool is lovely and clean. Fitness facility equipment is a bit aged (Peloton was not activated which was disappointing), but clean and functional. Location is very central - walk to great dining, coffee shops, etc. Rooms are spacious and staff was really friendly.

Valet was so worth it. They were fast and very friendly. Tons of great places to eat within walking distance as well

There are plenty of dining options for different budgets, including a Chick-fil-A next door, an excellent coffee shop across the way, and an on-site restaurant with delicious tacos and margaritas. The rooftop pool had fantastic views and a peaceful setting, though there was limited shade, and the water was warm. I didn’t use the gym, but it appeared clean and was conveniently located beside the pool. With its convenient location, enjoyable amenities, and overall value, I’d happily stay here again.

The room was so spacious and comfortable.

Calling this hotel pet-friendly is misleading. If guests must leave the property and walk several blocks to find an appropriate area for their pets, that needs to be clearly disclosed before booking. When I raised the issue, the manager was dismissive and did not communicate honestly or make any meaningful effort to address the situation. The hotel needs to accurately describe its pet accommodations and improve how management responds to legitimate guest concerns

The pool was pretty tiny but nice. I did request another blanket which I never received, but all in all it was a great stay.

Enjoyed a beautiful relaxing stay

We stayed for only a few short hours, but it was exactly what we needed. The valet service was a bit lacking when checking in, but not enough to lower my general experience. Definitely would stay again.

N

Would stay again nice and quiet

Hot water didn’t work in the room and we got stuck in the hotel elevator

Staff- The staff was really helpful and nice

We arrived Friday night and had hot showers, showered Saturday morning with Luke warm water. Called the front desk got moved to a new room and the hot water was hot at first but turned Luke warm again. Room was mostly clean however there were a few areas that could’ve used a little more attention to detail. AC would not stay below 72.

Good 1 night with family

Very clean room, staff was friendly and we didn’t have any complaints!

The hotel was ok, just really old and out of date. The tv was not a smart tv and the treadmill halfway worked.

What i did like is the workers were always cleaning the common areas of the hotel. The pool area could use umbrellas or some type of shading

Excellent property with great location. Restaurant, Luna Roja, had good food.

Staff was terrible and you can hear the pool from every room ending in 01.

Work travel👍- great location close to AT&T

The property was nice, but our room wasn't. Very old and dirty carpet with stains. The bathroom had stains from mold.

The whole hotel was well maintained and very comfortable facilities.

Cozy room close to restaurants and waking distance to the eye.

breakfast was delicious. front desk staff was phenomenal and helpful; shout out to David and Derrick! room was nice —wish the pool was open 24 hours.

I pay for breakfast but the hotel doesn't have

As always Hilton Garden Inn never disappoint. I use this hotel wherever I travel to even for staycations in my city. Definitely number 1 for my list of hotels.

Great location with numerous restaurants and bars in the area. Pool is amazing and overlooks a busy street with numerous beautiful buildings in the area !

Very Good Overall Rating

Clean and didn’t smell like animal urine I was thankful of that

Es un Hilton clase D, le ponen el cartel a un hotel de muy bajas prestaciones

The staff, attached restaurant staff and valet service were very friendly and helpful. The view and pool deck were great, especially with the location in downtown Dallas. The hotel is in a perfect spot for ease to parks, entertainment and tons of good restaurants.

Excellent.

Great location to walk everywhere, lots of dinning options except for late night. Lots of transportation options as well. Friendly and helpful staff.

We booked very last minute due to a bad apartment we had booked and the hotel gave us a beautiful suite and the room was so huge. The staff were so accommodating and friendly and the room was so clean and had beautiful bathroom amenities to use that smelled delicious. We didn’t have time to use the pool but it looked so lovely. The area of downtown Dallas is full of quite a lot of homeless people so be mindful when walking at night. This shouldn’t deter you though for a stay here at this hotel. Their restaurant downstairs also looked super chic and high end. We didn’t eat there but would be worth a visit. Even for a cocktail.

The room was clean and spacious. Close to alot of great places in downtown dallas. Only downside is the hotel pool doesnt have a bar. Staff was very helpful especially the lady that helped us with pool towels. Great place to stay for alittle r and r, sight seeing and then bar hopping at night.

The room was hot and stuck at 79 degrees. Maintenance came to fix the issue however nothing was resolved. They only provided us with a box fan.

Staff were friendly and helpful. Park at a garage for significantly lower rates

I love this place I will will be stay here again in the next month or so .

As a family of 6 we stayed in two rooms. Rooms were clean, comfortable and spacious. Excellent location with very helpful and friendly staff. The hotel bar and restaurant were very good as well. Would definitely come and stay here again, highly recommend.

Great stay.

Beautiful establishment I will definitely return

Big comfy bed, clean room and a great location

488 for a room and no complimentary breakfast

Rather skip this part not big on typing

We enjoyed our stay at this hotel. Every need was met. And we enjoyed the location being so close to everything. Helpful, pleasant staff. Loved that there is a restaurant/bar in the hotel. Glass stand up shower was a plus!

I really liked the Hilton Hotel came here for a vacation with some friends mostly for the pool but the second day we got there it got broken down. Also the staff is really nice. Sagar is a cool guy.

Underwhelming hotel to say the least. The rooftop pool was nice at night but that's the only good thing about my stay. Rooms were ugly, ac filters dirty, and everything was out of date. For a Hilton, this certainly does not meet the standard. Luxury does not exist here. Lobby smelled bad and front desk employees do not look professional at all. Definitely will not go back. If Hilton cares at all about the brand, it needs a desperate remodel and new front office staff. 0/10.

Very nice stay would stay again

No servide. No valet, no parking, no amenities, couldn't get the room cleaned. Some of the staff were helpful, most were not. This is a 2 star hotel with the Hilton name. Don't recommend it to anyone.

Rooms were clean! The staff was very friendly and helpful. The bar/restaurant was a really nice atmosphere, the bar staff were very friendly and the food was very good. (Luna Roja)

The property was close to where my meetings were. Property is outdated and desperately in need of a facelift. I have come to expect better from Hilton. What I really hate, at this hotel and others I have stayed in, are the motion activated thermostats that cause the AC to go out in the middle of the night waking me up hot.

It was a nice place to stay for the price. Right near the train.

The room was clean. The television selection was limited and they did not have streaming options like many other Hilton properties. The small refrigerator in the room froze everything, even we adjusted the temperature. The bed and pillows were not what we expect at a Hilton property. However, the pool was great!

The centralized location of the hotel was very convenient for my family to come and visit me while I was there.

pool was closed

Staff was very friendly and helpful. Room very clean. Nice place to stay.

Older hotel, it has a very worn appearance. Rooms are adequate and reasonably priced.

Staff was excellent, room was very nice and clean.

DID NOT TAKE THE BREAKFAST

Valet was a little slow. Pool was not open when we were there. The rooms needed updates. Paint, doors, floors, etc. great location though and a good value for what we got.

The property was well maintained staff was amazing. Unfortunately, the rooms still need a lot of repairs and upkeep.

This hotel doesn’t look anything the part the pool picture suggests. We didn’t use the pool so we didn’t see what that looked like, but the room itself looked like a utilitarian dormitory in a North Korean work camp. The room was dark, the carpet was old dingy brown, the beds were hard with but two tiny pillows, the decor was drab and it was barely furnished. The bathroom had no amenities but a mirror on the wall and toilet paper dispenser. I guess there was nothing wrong with the room but it was what you’d expect at $50 per night 2 star highway motel in the middle of nowhere rather than a 4 star in the heart of Dallas. We should have gone to the Omni.

Trash parking and over priced for valet told me it was 60 then it was 95 when I had to check out like why lie about it

The staff were great

Great

Wonderful staff! Restaurant was excellent!!

It was all great . Apart from check in which was confusing.

Room was amazing and really enjoyed the outdoor pool.

The room was comfortable and clean, the hotel staff was amazing with helping me with my ample amounts of luggage. Loved getting the check in text throughout my stay.

Staff super friendly. Entrance and lobby nice. Room was standard, nothing special. AC in room sounded like popcorn popping when running. I noticed that the AC filter was very dirty and the last time it was changed was over a year ago according to the maintenance sheet. I was awaken very early one morning by hotel staff banging on neighbors door and yelling while performing a “wellness” check, this was followed by Dallas PD doing the same thing. You can hear everything, from people in the hallway to the cars/train 13 floors up outside.

From the guest service to the rooms everything 10/10

The staff and room was incredible.

Cons: Hotel garage parking is valet-only (otherwise, you’ve got to find a public garage and hoof it). Signage is oddly minimal (there’s a single sign over one door into the lobby, and that’s it. Otherwise, you can’t even tell you’re in a Hilton Garden Inn until you’re in your room). Also, the WiFi costs money and there’s no complementary breakfast, so the kids were pissed. The cons more than outweigh the pros. I’ll stay elsewhere next time.

good

Very Nice and Prestigious Environment

Everything was excellent