Hilton Garden Inn Dallas/Market Center

Great location and alternative to the pretentious, overpriced Anatole. Convenient for events there or Market. Enter. Free parking is a big plus. Clean, friendly, and very convenient.

Clean the room every day

Very good

Very good

Still has minor construction going on but in a great location

Passable

Show head was broken and hanging in the shower. Also, even though my room description specified non smoking the entire floor smelt like pot so that’s fun. Free parking was a plus.

Great hotel I will recommend to book to stay

$18 for breakfast, and theres no food or bar from 10am-5pm except the corner of junk food and bottled beer

The rooms were clean and spacious and had everything we needed for a very comfortable stay

Property was under construction but still nice and clean

Clean & comfy. A little loud with the remodeling, but otherwise great.

It was clean. No complementary breakfast.

It was clean. No complementary breakfast.

I had a problem and they changed my room very quickly. Amazing staff.

It took 5 mins to get hot water in the shower. The beds were hard & lumpy. The food at the restaurant was truly awful.

Exceptional

The staff was great Renovations def needed but looks like that is happening.

Our car along with six other vehicles was broken into ( driver window broken out ) Their was no parking security and very poor lighting in the parking lot. However the hotel did not charge us for our one night stay.

Our car along with six other vehicles was broken into ( driver window broken out ) Their was no parking security and very poor lighting in the parking lot. However the hotel did not charge us for our one night stay.

The staff was great Renovations def needed but looks like that is happening.

Location. Comfy bed The water to shower was either super cold or super hot, no in between.

Cleanliness ,

Cleanliness ,

Location. Comfy bed The water to shower was either super cold or super hot, no in between.

It was in a convenient area for our needs in Dallas and the lobby was very big and welcoming after a long drive. The location was around heavy traffic right off the highway and construction on the roads made it take forever to get to the hotel. Obviously it's not the hotels fault but just worth noting.

It was in a convenient area for our needs in Dallas and the lobby was very big and welcoming after a long drive. The location was around heavy traffic right off the highway and construction on the roads made it take forever to get to the hotel. Obviously it's not the hotels fault but just worth noting.

Very good

The AC worked the best out of any hotel I've ever stayed at. I like it cold and was able to get it very chilly in my room! The hotel is dated, but they're undergoing a remodel so I'm sure things will improve! The bed and pillows could've used an upgrade, but were fine for a weekend.

The AC worked the best out of any hotel I've ever stayed at. I like it cold and was able to get it very chilly in my room! The hotel is dated, but they're undergoing a remodel so I'm sure things will improve! The bed and pillows could've used an upgrade, but were fine for a weekend.

My vehicle got broken into. Would not recommend this hotel.

Exceptional

We were just there from 11:30 pm to 9 am, and didn’t have breakfast, but gentleman at front desk was very helpful, letting us check in a bit early since we had to get to the American Airlines Center for the Dallas Stars’ opening day ceremonies. Room was clean, but very cold. I have no complaints.

They were obviously going thru renovations during the stay, but the hot water out on my room everyday during the morning and evening. It eventually worked though but wasted a lot of water. The internet also went out repeatedly and made working difficult.

Property is under construction. Would only recommend if looking for cheap and convenient place to stay. No amenities other than free breakfast

they are in the middle of a renovation.

receptionist super nice .clean

Great stay for work or pleasure!

No free breakfast

The property was nice, the hot tub was not working which is why I rated amenities liw.

The was some loud noice every time the AC turned on and a Constant loud noice outside our window like a system for the hotel this was day and night the water was off for about an hour. The tub was dirty

They had renovations going on but did not create any issue

The staff at this hotel went above and beyond! They were incredibly busy with the GOP convention, however they didn’t let it affect the kindness in which they showed to every guest! The hotel is under construction for upgrades but was still very nice and clean! We definitely enjoyed our stay!

I would definitely recommend this hotel there are several hotels in the area but after researching I found the prices were excellent and service was great and very clean hotel. The restaurant in the hotel I had one of the best steak dinners there. Thank you

We enjoyed our stay at the premise even thru renovations. We will be coming back in our next visit in town.

All was easy and good.

We were just now told they were remodeling after we booked. And staff was banging on the door early in the morning and came on in. Woke us up and don't know why they were trying to come in.

Did not find out until after the booking. I called the property before my stay and specifically asked about pool and HOT TUB. Staff told me both operational. I arrived next day. Arrival at property. Park in back. Check in at temporary desk And found the restaurant and bar were also in temporary areas. Went to the pool and the HOT TUB it was not working properly. (after the day before the staff assured me it was fine) Lobby covered with painting tape and paper. Paint smell all throughout the hotel Carpet so old and rippled, tough to drag the luggage wheels throughout. The room seemed clean enough. Could have used another chair to sit in. The microwave was very cheap Small TV, 30 inch? Come on large TVs are very economical these days. The mini fridge sounded like it was going to take off any minute. Kept me up most of the night. Door did not function properly. I had to manually close it. With some force! The staff seemed friendly enough!! I’m sure after renovations things will be better.

Construction in the lobby due to upgrades. 18.00 breakfast was a bust that wasn't listed in the app the ac was weak and the bathroom was outdated.

They literally let my Uber Eats orders be stolen twice!

Under construction

Parking

Clean rooms great pool

They’re remodeling the hotel and didn’t let us know before, the building is still old

Nice clean room! Nice and cold room! Staff very helpful!

Room was very clean. Over all I liked it. I wish they would’ve mentioned that it’s under constructions.

Great location and hotel for the Market center, we stayed here for the Le Cresuet sale and it was so convenient. Hotel was clean and updated. Room amenities were good, safe area.

The room was clean the breakfast in the morning was good. Dislike: The shuttle has set times. I arrived to the airport at 3 PM. I called to see when the shuttle will arrive in the next shuttle was not scheduled till 5:30 PM.

I wouldn't ever stay there again, and would caution others as well. It is under a heavy amount of construction, and the fact that it states it's "under renovation" in the description is an understatment. You will check in at a folding table in the back of the hotel, and dine in a side "hall" (if that's what you want to call it), with a small cart for beverages. There's plastic hung up everywhere, it's dusty, the entrie front of the hotel is torn down and up, there's construction equiptment everwhere, it's loud during the day, and the property manager will not hear your complaints. There are stains on the carpets and the bathtub in the room looked like it was fron 1980, with dust in the vents. The room was clean, i will give them that.

The property is undergoing renovations in the lobby area. Not the best scenario for customers . Work begins early and it's noisy. Moreover, carpet to rooms especially in the second floor was quite stained and dirty . If we would have known prior about the renovations and impact we would have booked place

When you arrive the place looks abandoned. You have to pull around the back to enter the hotel. This place is under construction, which would have been nice to know ahead of time. There rooms were okay? The Coffee Bean k-cups were great. The dog show was in town and the hotel was full of furry angels. I love dogs, I have one, but I don't want to lodge with them. The various breeds were a pleasure to see. The pool was kind of disgusting. I watched them vacuum dirt from the hot tub and pool. The jets did not work in the hot tub. There was a weird film on the skin from the pool and hot tub. The staff was friendly and attentive. I didn't complain because I understood the construction, however, I would not recommend this location.

This hotel should be closed down. They are remodeling the front lobby BUT that was the only good thing happening. It’s a dump. Stained carpets, no water pressure, old bathrooms, unfriendly staff and no amenities.

Property is being renovated would have been nice to know before booking so I could have booked elsewhere its a much needed renovations the property is old dated amd smells of mold

Property is undergoing renovations which would have been nice to know before booking so I could have stayed at a different Property it is a much needed renovation the property is very dated and smells like mold the rooms are in bad shape alone with the whole hotel

I prepaid for a Deluxe Room with two queen beds through Expedia, but our original room on the 8th floor was extremely hot and humid because the air conditioning wasn't working. The carpet also had several dark stains that made the room feel unclean. Around 1:30 a.m., we had to request a room change because the room never cooled down. While the staff moved us, the replacement room was not the Deluxe room I had paid for. To make matters worse, I cut my hand while using one of the hotel's luggage carts during the move. The next morning, I asked the front desk for a first aid kit and was told they didn't have one—only Band-Aids for purchase. Because the injury required more than a Band-Aid, I had to leave the hotel and buy wound-care supplies at Walgreens. I appreciate that the overnight staff moved us to another room, but between the undisclosed renovations, the malfunctioning A/C, being downgraded from the room I paid for, and the lack of basic first aid supplies after an injury on hotel equipment, this stay did not meet the standards I expect from a Hilton property. I hope management addresses these issues for future guests.

1

i didn't like that the place was under construction while I stayed there

So basically getting your car broken is a real problem here. The truck next to me had its window shattered and then they had a security guy sitting in the parking lot that night finally but I guess it's commonly here

Clean room

Food was expensive. Cost me $400 for two days so I won't be going back.

They have construction going on but it did not interfere with our stay - staff was nice and room was clean . We only stayed one night but worth the price

The hotel was undergoing a new reconstruct. The paint in the building was dull and peeling. There were cracks in the ceiling and the carpet was filthy. The television and telephones did not work in some rooms and the bathroom flooded. My room was changed three different times on different floors, which was exhausting. As far as the amenities go, the whole five days that were spent at this hotel, the Jacuzzi did not work properly, and the staff did nothing to change that.

The stay was excellent, quite, clean

a

I arrived to a closed front entrance of the hotel, Garden Inn Hilton, (remodeling) had to go to the rear entrance. I am elderly (over 80) and the doors at the rear are standard heavy metal doors, I went in checked in after searching quite some time for reservation, I got a luggage cart which was not easily to handle no one offered assistance to get in and out of doors finally got to room, the maid was going down the hall cleaning I notice there were not sufficient towels that would be needed I ask for and rec'd towels from friendly maid I put things in order and rested for a while I went to use the bathroom and the commode had been used and not flushed (? why not ) which upset me I cleaned it with sanitizer I did not want to change rooms because I was very tired but should have. I then decided to shower and there were several black hairs in the bathtub, I got my hand sanitizer and cleaned the tub before I showered. I would not stay in this hotel again! I tried calling several times with no success.

It was a terrible decision to go there call me 4059819270

:)

Unfortunately, the staff was not helpful and simply asked me to make a new reservation instead of trying to resolve the issue. As a result, I ended up paying twice to stay in the same room—once for my original reservation and again for the new booking. I’m very disappointed with the lack of customer service and flexibility.

The hotel is remodeling. I was not aware of this when I booked. The main entrance is switched to the back. The parking was tight and awkward. It was not worth what was paid, but it worked for the night. There is a stale smell in the hotel as well.

Hotel was under renovations and was not disclosed anywhere in the reservation. Room was not very clean. Staff was helpful but they can not replace bad facilities and policies from the owners.

Good customer. I like your staff. Helpful to guests. Numero Uno ☝️

I did not know they was renovating I would never went there cuz the carpet smell terrible The room was not clean enough The end table was dirty.the next housekeeping open my door at 8:30 am check out at 12:00 .

The mattress were absolutely terrible. They definitely need to be replaced. Carpet needs to be replaced. Bathtub was not cleaned. HOWEVER, the property was currently under renovation in the front entrance/lobby. The pool and hot tub were functioning and felt amazing. The food for breakfast I felt like was really good. The staff was great as well. Parking due to the renovation going on was a little difficult but it was manageable. I booked this room based on the reviews. It definitely should be posted and let guests know that there is construction in progress on the property.

Nice quiet and convenient. Close to Dallas Lovefield airport

Absolute nonsense. There was ZERO indication of this property being completely under renovation. The entire hotel is ancient. I won’t stay there even after renovation. What a joke to be forced to pay full price when the floors are being scraped and I have to enter through the back door.

Property was not clean. The carpet outside my room was not cleaned/vacumned at all during my 5 night stay. It had crumbs all over. Hotel staff was not helpful at all and at least two of them were extremely rude. As a Hilton member, this was a disappointing property.

What ever you do. DO NOT BOOK THIS STAY. This property is disgusting. The carpets are black. There’s caked on dust in the bathrooms that have now started to rust. It’s like a motel 6 with a Hilton sign. That’s why this property is non refundable because they know you will cancel as soon as you see this spot. You won’t feel safe and not want to touch anything when you see it. DO NOT BOOK THIS STAY!!!!!

All staff except the receptionist were excellent. The receptionist the night we checked in was rude and not helpful in any way.

Clean room

I love Hilton Garden Inn Hotels so much! The staff is always friendly and attentive with all your needs. The hotel is always clean and welcoming. I also like that 12pm is check out time also. The breakfast you have to pay for but it is a good breakfast.

Check in was quick and straight forward. There were multiple families in our party. Unfortunately one of them had their vehicle stolen right out of the parking lot in the middle of the night. The staff couldn’t care less, which we know theres not much they can do but when asked about looking at the security footage- it was not possible. Other vehicles were stolen while we were there. The rest of the trip was ruined as we did not feel secure. Luckily, it was a quick weekend trip for an event. Will never stay here again.

Bathtub was kinda of old & stained Big room with a lot of space Deposit came back immediately!

Clean rooms

Brekfast was too expensive m. not reasonable for traveling. I had to order Uber it was cheaper.

The room was very spacious and clean. Loved the magnolia trees.

Everything was nice. Need to let us know when reservations are made that we will have to pay a security deposit when we arrive and the amount. Need to put on credit or debit card so that we will be prepared.

I’m very disappointed. Some people smoke something what stinks through the hotel. Very bad experience. Never again!

Free Parking !!

Nice location. Was in town to attend a conference. Very conveniently located.

The person that checked us in was super nice treated us well

With all that said- the staff was AMAZING. They were so kind and lovely. I wish I spoke about it during my stay but I was also unsure if maybe it was a fluke. But I quite literally have been perfectly fine since leaving and already know I'm severely allergic to mold.

Great hotel - comfortable room, easy walk to the Hilton Anatole where i had a conference to attend. Sage and clean area.

Room smelled terrible. Water wasn’t even working and the staff didn’t let me know upon my check-in that the water would be off for an hour+ during my stay. The tub was cracked with a hole, the walls had water stains. The hallways smelled awful. When the AC kicked on, there was another musty odor expelled. Bartender was nice. Receptionist were nice. Housekeeper was nice but didn’t announce herself when she tried to enter my room at 9am when all previous days no one came to clean until after 12pm. When I told them the water was not working, they just said “oh I’m sorry”.

Could have had better breakfast for eighteen dollars.

The carpets were stained. The hotel wasn’t well maintained. The heat was on in the middle of May. Had to wait for maintenance man to come on duty to switch over to ac. Daughter found ants in bed had us change to another room. There was a low pitched humming noise that never stopped in that room. I couldn’t figure out where it was coming from. Checked out of hotel a day early. Worst stay ever!!!

Older property, it could use some new carpet. Nice staff and excellent service. Good for the price.

When we got there our room was not ready & probably had an issue at the time. BUT EVERYONE WAS VERY KIND. The manager fixed it & gave us complimentary breakfast & she & staff was very kind & very apologetic. All got fixed & they were 100% friendly,kind, & just the sweetest. I will Definitely be back with my family. Loved It

No hot water… it looked like someone had been in the room and used and realized no hot water and left… the room wasn’t clean. I asked for help and they sent the maintenance person who did nothing. I would never stay there again.

Parking good. Pillows musty. Shower moldly in crevices. Same breakfast buffet every day. Breakfast staffer cut in front of me while I was standing right in front of the fruits reaching for a bowl and filled her carry-out leaving very little fruit for the rest of the paying customers.They let items run out instead of preparing more. And the hot tub was out of order, which was a major disappointment since I booked that hotel primarily for the hot tub and breakfast.

Our window faces the freeway it was pretty loud all night. Also did not care for having to have maintenance come in everytime we wanted to switch from heat to air..that was odd. Otherwise clean place. Front staff was super nice.

Have stayed here numerous times on visits to Dallas and has always been a great place to stay! Main reasons I pick this hotel are 👍clean hot tub 👍 pool open late (10p) & 👍👍 always clean facilities (outside, inside, rooms, gym, pool) 👍welcoming, friendly staff eager to help (both front desk and cleaning crew) 👍 great location nearby many restauraunts, downtown, bars 👍 no charge on parking 👍👍 delicious coffee served almost all day in the lobby! honestly it's one of the big factors for choosing this hotel over others. Love having good coffee first thing early in morning but don't feel like leaving hotel in morning just for that, but front lobby has it ready at around 6:30am!

Staff was very rude. We stayed for 3 nights. The 2nd day we called front desk to ask if we can have our room cleaned and get fresh towels. The staff rudely replied that they clean the rooms everyday even though they did not clean out room the day before. We left for the day when we returned our room was not touch, I called front desk and asked for new towels at least. They did bring it up, but room did not get cleaned the 3 days we stayed.

I think it's time for a refresh. The elevator floor, the carpet and some of the furniture could use an upgrade

Good

Great

Staffs are friendly, spacious room, free parking. Good choice from others in the same neighborhood hotels.

I love this hotel because it has free parking and is close to downtown.

It was barely acceptable

My car was broken into along with several other cars. The staff was so not bothered by the dissatfaction of this. As if it happens all the time. Would not recommend this hotel to no one

I was told I had to pay $18.00 per person for breakfast so ummm yeah not okay