Hilton Dallas/Park Cities

Clean great service

Very good

No thanks. A great hotel indeed

Good staff and well maintained

It was a nice property and the guy at the front desk was really nice and welcoming Valet parking and not being able to park and get to my car without feeling like I was going to bother someone if they had to bring it back if I needed something out of it

Stayed on the 11th floor and directly above the room was the air conditioning cooling units which made a constant noise throughout the night. Remote did not work for TV. Valet service was not an option and was an additional $45

We ordered a charcuterie board for $31 and it was served on a plate with hardly anything on it. Terrible.

Otherwise everything was first class

Great stay

Very good

I would have liked a walk in shower instead of a bathtub.

I would have liked a walk in shower instead of a bathtub.

Hotel was super clean and staff was very helpful in obtaining adjoining rooms!

Wish there was a self park, we have been able to park for cheaper in the past….

My room was spotless & the staff very friendly & helpful.

Great location ! Good hotel

Very good

It’s a good option for an overnight stay. Convenient to shopping & restaurants. Lovely neighborhood nearby to walk and unwind. Rooms are a little dark and drab but clean. Nice lobby with good coffee bar

Nice place. Well run.

This is supposed to be a luxury hotel and that was not the experience. The rooms were fine, but nothing more elevated than a Holiday Inn Express. An hour and a half to get brunch (open seating) when there were only 12 people in the restaurant. No manager. No bartender. There was a noisy party in the restaurant who would not be escorted out to the lobby - they were not patrons. Wait staff was not trained in even the simplest of procedures (pour water in the water glasses; bring everyone's food out). The acoustics in the dining room were not what they once were when this hotel was a destination years ago. They have arches in the ceiling and hardwoods on the floor without sound absorption so essentially all the sound is echoing off each other, which makes it highly difficult to have a nice dining conversation at the table.

Nice stay but finding the correct water temp to brush your teeth is a trick!

Always a wonderful stay !

Great people city and hotel

Exceptional

Gym well equipped

Slow computer at

Room size and cleanliness Breakfast was not buffet

Breakfast was not buffet

Attentive and friendly staff

Friendly and accommodating staff. Comfortable bed and clean rooms. Nice gym.

Clean rooms, friendly staff and the restaurant was amazing!

The restaurant had good quality and well prepared food. The room size was adequate. The bed was comfortable. We loved the gym, it is well appointed. We appreciate the noon check out time. The staff is very friendly. I also like to have the key on my phone. I love the water in the lobby with the citrus fruit. The hotel lobby decor is nice. Every day we should get 2 waters, not just the day that we check in, we pay the same rate daily. I should not have to ask for a robe and shower cap. Also, I should not have to ask for maid service daily, or maybe ask us when we check in in case we forget. We had noisy neighbors, maybe the walls are too thin. The thermostat was difficult to figure out. We wish that they had Netflix.

Great staff and fitness center.

One of the cleanest Hilton properties I've been in Texas. Staff was super friendly and the rooms very well kept. The only issue was the tub, it leaked and dripped all night long.

Valet, Doorman, and Front Desk attentive and friendly, clean and fresh room, and quiet, private stay - the trifecta of perfection.

Rooms were clean; staff was courteous & quick to assist

The desk manager, Kabir, was exceptional in handling multiple things for me. He provided excellent customer service.

Beds fine. Not nearly enough working outlets in room (incase you are there on business). Lose outlets for chargers fall out of wall. Lights in bathroom really weak/ lots of paint to cover up "age" of room -

The location was not very picturesque, though it was very convenient.

Loved the high ceilings. Toilet placement in the bathroom is a little odd.

Clean room and nice bar

Great location and VERY quiet

Great location and VERY quiet

Great place for the weekend

Nice breakfast and location tour family in university park The shower could have better water pressure

Nice breakfast and location tour family in university park The shower could have better water pressure

Zero wifi on 7th floor

Great location and comfortable stay!

Very nice stay, some minor wear and tear in the room, e.g., rips in upholstery, lopsided lampshade.

Exceptional

Bad

Staff was quick to react when my first room had a very stained comforter and was generally not clean. Moved to another room but will likely stay elsewhere in the future.

Excellent! Spacious rooms, great location!

I really liked I was able to get the same room as I had previously stayed in which I knew was a quiet room. I just wish they had microwaves in the room or maybe in the hallway so I could have reheated leftovers. I inquired about a microwave and they told me there were none in the whole building.

Very clean and quiet. Large rooms

Great place to stay for the weekend

So helpful after my surgery and extended our check out time to accommodate family coming to pick me up!

Pricey for not including breakfast but convenient.

My only complaints were: 1. While the steak I ordered at their restaurant was cooked medium rare as ordered, it was still tough. The quality did not match the price. 2. The flapper valve on the toilet slowly, but streadily leaked. This caused the toilet to refill repeatedly, which was irritating. Nonetheless, overall, it was a nice hotel that I would recommend.

I always enjoy staying here because it’s quiet, comfortable, and conveniently located near my work areas. The hotel offers a wide range of services that make it easy to be there. From the Starbucks coffee bar in the morning to the valet service and laundry, everything is as expected.

The hotel is OK and some employees were very nice, but is not a 4 or 5 star hotel, the service can be better.

Good

Great service and area of town!

We choose this property every time we travel to Dallas. Always a five star experience.

LOTS of dining and shopping options within a couple of blocks. Nice people in the area.

The location is outstanding. The beds are starting to get lumpy, but not terrible.

Valet parking was a little confusing

Great

The location is ideal for going to Northpark. The bathrooms could use a little sprucing up.

It was great.

We were in a suite, and it was in need of a renovation!

Our check in was super easy and Mohammad was very welcoming and accommodating. We were traveling with kids and he had extra blankets sent up immediately and made sure we had everything we needed. Hotel is very clean and quiet.

Great location. Clean. Friendly staff.

Another great day at this hotel. I’ve been here over six times and they always exceed my requirements.

Very comfortable hotel. Have stayed here twice. My only negative experience is with the mandatory valet parking. We have had to wait maybe 15 minutes on several occasions to get our car which made us late to obligations and there is nowhere to park other than through the valet. Probably won't stay here again solely due to the valet.

Great hotel for business travelers

Great location and staff

Amazing service. 5 star.

The property was nov but all night the bathroom shower kept making a horrible noise and was difficult to get rest

The rooms are very clean and well maintained, and the lobby is both attractive and functional with plenty of space to relax or get a bit of work done. The junior suite is especially nice—spacious and luxurious without feeling overdone. The hotel does show its age here and there, and valet is the only parking option, which might not be ideal for everyone. Still, for a comfortable, quiet stay in a great location, this hotel does the job well.

Great location and place to stay.

Always a great stay here

My issues were, the parking is crazy expensive. You think you're getting a pretty good rate and then the parking adds so much, you leave feeling like you kinda paid too much for what you got. On Saturday night after a long work day, I got back and went to the bar to have 1 glass of wine before bed. The bar closes at 11. At 10:53, the bartender said he had just called last call. I said, can I just get one glass of wine and he said sorry but no. He had just given a party of 4 or 5 a bucket of beer 1 minute before me. It seemed very unaccommodating. And other than that, the shower isn't the best. They seemed old. Overall, I was kinda disappointed and I don't really give bad reviews.

I put in stay for 2 days on this website I made that VERY clear!!! When I went to stay the second night I was told that I only had reservations for one night. It cost me a another nighst

Decent but not great

Enjoyed our stay at the Hilton Dallas Park Cities. The room was large with lovely views of downtown Dallas. The staff was very friendly and helpful. I appreciated the options for touchless check-in and check-out, as well as the QR code to call for valet. The only downside is that valet is very expensive ($45/day), and given that there is limited parking in the area you will need to valet if staying overnight.

This hotel was very accommodating and clean ! When i visit again i will stay here and recommend for others. Very nice stay

Excellent staff . Kate night bar was great mixing drinks not that friendly

No parking ☹️

Property was nice in a pretty area. ONLY valet parking which sucked as it was $43. Roo. Was big an comfortable.

Great staff, friendly and attentive! Property is very clean! Stay here often!

Shower head spews a little water out the side.

Property and staff were fantastic!!

We've stayed here many times. Near our son and daughter in law. The staff is amazing. The beds and pillows are so comfortable. The food and bar are great. The hotel is looking a bit worn in many areas. Carpeting, napkins, dining tables... time for a refresh. It is a very heavily used hotel.

Great visit

No parking only valet. Staff is not very welcoming other than that, very nice hotel, beds are comfy

Great stay. Short trip for softball. Friendly staff.

Mark at the bar is amazing.

Valet put a huge dent in my truck!!! And now the manager “Sam” don’t wanna return my calls or text.

Great spot.

Nice people. Arrived late. There were someone there to take care of my car

The switch my reservation

Always great to stay here. Perfect hotel.

Unattended front desk when arrived to check in, possibly 5 minutes. The very nice maintenance person walking by asked if anyone was assisting us and then went into the office behind the front desk to alert staff a guest required check in. A staff member eventually appeared , rather disinterested individual for working in service.

Always friendly staff and great rooms!

They stay was great and the restaurant in the Hilton was fantastic as well as room service.

The first room door knob broke and locked us inside the room. But the staff resolved the issue immediately so no big deal.

We drove for 5 hours to fly out of Love Field and stayed here one night before departing the next morning. Everyone was very friendly and attentive. Valets were excellent, and it was easy to get our vehicle in and out. Lots of nice restaurants nearby (we chose Pappas steakhouse). We will be back next time we fly out of Love!

Front desk and valets were great. The rooms are not that clean. There was hair all over the counters and shower.

I have never never been more disappointed in a Hilton hotel. It was not inexpensive and I was expecting a much better experience . The hotel is located in a nice area and the pictures on-line were lovely- but the service at this hotel is to put it nicely awful! We were there for two nights and NOT ONCE was our room cleaned. I called the front desk 3 times and no one answered and finally went down to request house keeping. Someone finally showed up at 7:45 in the evening to clean our room - at which point we just asked for clean towels . The hotel restaurant has ONE person serving during breakfast hours . The lady is very sweet, but it impossible for her to help everyone in a timely manner . The front desk is so busy socializing with one another that they seemed bothered when I asked for a print out of my bill. The woman handed it to me without saying a word . No - “thank you for staying with us “ nothing. I wish I had saved my money and stayed somewhere else . My best experience at the hotel was with the valet staff. They were personable and lovely.

Loved how my suite had a bedroom and a living room ❤️

Great hotel, perfect location.. middle of everything

Claims to be a boutique hotel, but it is dated in room decor and noisy all throughout the common areas. Just really not in top shape anymore.

Not enough light in bathroom. TV in non-adjustable poor location/position similar to Hilton Doubletree.

Very nice

safe and good food

Hotel lied and said they had parking available. When I got there, it was valet only for $40 a day. Had to dispute these extra charges with my credit card company as we were already being charged astronomical rates due to the eclipse.

Good size rooms, rates not particularly great but not out of line for area, valet parking fees should be considered when reviewing room rates - above normal.

Great hotel overall. Clean, friendly staff, good area. I feel like the claim to parking is misleading, as it's only valet and there is no free self parking.

No assistance with luggage