Hilton Anatole

Great experience!!!

It's a pretty dated hotel, very dark on the inside. Meeting facititles are good, health club is basic. Outside of hotel need some work.

It took the front desk more than 30 minutes to find me a room because my reservation was made through Hotels.com rather than directly with the hotel. The biggest issue, however, was that construction and demolition were taking place directly outside my room. At approximately 6:00 a.m., the construction crew began demolition work, waking me up after I had worked late the night before. The noise was so disruptive that I could not even work from my hotel room during the day and had to leave and work from a coffee shop. In addition, the shower glass door did not close properly, causing water to spill onto the bathroom floor. The room appeared to be located within or immediately adjacent to an active renovation area and should not have been assigned to a guest under these conditions. I booked this hotel specifically because I wanted a comfortable place to work and rest. Instead, the stay was extremely disruptive and disappointing. I am asking Hotels.com to reimburse me for at least one night. I have photos and videos documenting the construction and can provide them upon request.

The entire place, lobby, room and grill/bar were great. Clean, friendly staff and easy to navigate to find things! Only issue we had was with the parking. It just wasn’t explained to us we needed to use our room key to exit the property so we paid double. Currently working to see if I can get that charge reimbursed. Overall highly recommend this hotel.

Kid friendly

This is our favorite place to stay in Dallas.

Won’t come back again!

Location were excellent Ambience also i like it Staff behavior was very rude with us at reception ladies were not welcoming very disappointed they charging high amount of per day giving nothing

Amazing hotel with amazing artwork and designs.

Awesome experience. Will stay here again

Love it. Relaxing

Ray in the restaurant was so polite and helpful !

Beautiful, luxurious, wonderful facilities Nothing to mention

Superb hotel, great building, helpful staff, great amenities, good restaurants, well located for our needs. Would go back anytime.

Staff was exceptionally nice and made sure we had everything we needed. Nothing

Staff was exceptionally nice and made sure we had everything we needed. Nothing

Extremely clean , well kept rooms . Food availability was wonderful. Sèr Steak and spirits was absolutely amazing with stunning views ! Beautiful atrium and art exhibit. Swim up bar and loungers available. We stayed in the tower , beautiful night views of the city ! I definitely recommend this hotel one hundred times over !!

Amenities were running out in the room (bathroom); rooms need an update. The pool was nice.

Fancy

Room was spacious

Great hotel food and pool. Comfy beds

The place was amazing and the staff was friendly and attentive.

Nice place to stay. Accommodating to all types of travelers.

Staff is good overalls catering staff is inept at a minimum. Don’t go to pool or s

Absolutely lovely hotel. This is by far my favorite hotel in the Dallas area. The water park was loved by the kids. The gym is spectacular and so is the locker room with the sauna/hot tub.

Beautiful hotel with lots of offerings. Nice restaurants and amenities. Clean large rooms and friendly staff

Excellent hotel. Very clean. The staff is very helpful and friendly.

To make matters worse, the restroom was absolutely unacceptable. There were bugs all over the floor and even inside the shower. This was disgusting, unsanitary, and completely unacceptable for a hotel that is supposed to provide a comfortable and clean environment for its guests.

We thought we were going to relax and have a quiet stay but instead there was construction going on. The top floor above us had saws, drills going off at 8am and lots of banging through the day. Not pleasant at all!

Always a pleasure to visit!

Room was clean. Hotel has everything you need, don’t even have to leave once you get there

Was greaaaaaat will definitely stay again

Loved our stay. It was relaxing and the room was clean. The only thing we didnt realize, there is a deposit required and parking fees.

This is a beautiful hotel.

The stay wasn't worth the money.

the location was perfect for us. We were able to walk comfortably to the event venue which was about 30 min away. The sculpture park was such a beautiful relaxing place to spend the morning. We also enjoyed the outdoor pool area, very relaxing and fun.

the location was perfect for us. We were able to walk comfortably to the event venue which was about 30 min away. The sculpture park was such a beautiful relaxing place to spend the morning. We also enjoyed the outdoor pool area, very relaxing and fun.

Room kept getting hot

Muy buena la experiencia

Excellent stay! The hotel was clean, comfortable, and welcoming. Our kids really enjoyed their stay, which made the experience even better for us. We would definitely stay here again!

Many things in the room very dated, bathrooms in lobbies broken things

Very nice ,friendly and amazing staff 10/10 would recommend.

Very nice ,friendly and amazing staff 10/10 would recommend.

Buena limpieza el aire acondicionado era el q no funcionó muy bien la TV no se podía poner YouTube y pedí una avitacion aquí y al llegar m dieron la q no era luego m pudieron solucionar y m dieron otra avitacion para es bonito lugar si hay q llevar mucho dinero porq todo e súper caro al final de 390 m salió en 570 la avitacion y ma a todo lo q se consumió n se q bicho m picaron m Niña q hoy esta llena de ronchan en la piernas cuando despertamos en el hotel yo n iría más la verdd esta bonito pero no es como en la foto aqui

When booking through Expedia, it is not at all clear that you will stay in a room without a window and touching the elevators since they do seem to be selling the view. Extremely disappointing experience and poor quality sleep hearing the elevators all night long. The issues were brought up to the registration staff who is impeccably trained to let you know they do not care, too bad for you.

Good

Very good overall except check in took a while and there were not many staff around to help with questions. Otherwise the property was well maintained, clean, and easy to get around.

The Hilton Anatole delivers in every way. We had a large group there (400+) with lots of things going on in breakouts, off site, etc. The staff and hotel facilities managed everything without breaking a sweat. The food was excellent and we'll be back! Thank you!

Great experience, Kids loved it. Definitely be back next time!

all fine

The clock was way to bright to sleep with. The faucet in the restroom never stopped dripping.

The clock was way to bright to sleep with. The faucet in the restroom never stopped dripping.

Amazing hotel with lovely amenities. The Waterpark is fantastic and had a great time

Great stay but look out for extra charges.

Went to HILTON ANATOLE for Labor Day Weekend. Booked 2 rooms since I have a big family and they wouldnt give me more than 6 wristband for the pool per room. So we paid for 2 over priced room based on the fact we couldn't get enough wristbands. We took cushions off couch and seen crumbs on top of sheet from lack of cleaning. The hotel is beautiful but for the price I thought the front desk would of been more polite and welcoming.

I reserved a room in the tower when we checked in and got to our room. It was a closet. There was no windows in the room at all. We removed over to the other side of the hotel where we did get a window overlooking the air-conditioning units the sheets and comforters were soiled in the room. The towels at the waterpark were soiled and stained .. the hamburgers we got at the waterpark were mediocre and the buffet breakfast that we had was terrible. The eggs were runny the bacon was undercooked. I would not recommend this property to anyone. It was not worth the almost $400 that I paid for one night.

Everything

Everything

Very nice and beautiful and the staff was very good ? ? Everything

Very nice and beautiful and the staff was very good Everything

Overall, it is a beautiful property. Waterpark was great and everything was clean and pristine! Only thing I would say was a negative was that there wasn’t a lot of variety in activities for the kids. But other than that, it was a great place for a weekend vacation.

Staff was very nice overall! Drinks at the bar were “ok”. Water park was very nice and fun time for everyone to enjoy. Food and drinks were a bit pricey but to be expected.

Everything was perfect, I had the laziest day in the lazy river! Thank you James for helping me with my bags! Very patient, kind and helpful. I will plan to do a staycation here after school starts every year!

Great experience, had my grandson's Birthday, enjoyed the water park for kids and adults

The hotel and pool were amazing. The air conditioning I. The room, although set to 65, did not drop below 71. It was very humid and sticky in the room especially at night

Paying for parking was annoying. You pay for the room and then we were charged twice for parking. One night was 38 dollars . Then in the morning from 10 to 3 was another 38 dollars

Breakfast Buffet was Excellent with lots of choice Some “hot foods” were cold

Breakfast Buffet was Excellent with lots of choice Some “hot foods” were cold

Very well kept. The swim up bar is a very nice touch.

Great experience

Very pretty was staying here bc of convention and it was good. The restaurant and food choices on the property were limited

Very pretty was staying here bc of convention and it was good. The restaurant and food choices on the property were limited

Our first night stay was on the 14th floor and the a/c wouldn’t work and they had to give us a box fan. They did accommodate us the second night and swapped our rooms. The front desk was very helpful.

Easy access for conference, helpful staff

The pool drinks no strong for price

I was over charged room was hot made it hard to get a good night sleep! To expensive !

Swim up bar

Gorgeous resort! Amazing hotel.

Clean, nice rooms, great amenities! Staff friendly. A little expensive

Used pool and swim up bar and both great. Bar closed a bit early. Facilities clean, comfy beds. Will stay again

Was there for a convention.Not enough staff in bar/ restaurants. Disappointed no bar/food service outside to be able to sit in pool area for a beverage and lunch. Need more options for food as there is nothing in walking distance. Staff was very friendly. Tower rooms top notch.

Poor ac everything cost so much money jadewater looks way better in pictures very small

Great stay!

It was a great place to stay with family, whether you have plans or not, this place will keep you entertained until you are ready to leave. Pool will definitely keep your little ones busy. Will definitely go back!

Water park area was fun, comfy beds, helpful staff

Amazing experience room, staff and atmosphere.

I wouldn't recommend visiting on weekends during the holidays. On Sunday, the pools were packed—making it impossible to swim—and it was incredibly noisy; worst of all, there were empty beer cans and dirty cups everywhere! They only started cleaning up right before closing at 9 PM, so everything was filthy throughout the afternoon. Monday was better, and by Tuesday it was perfect—there were fewer cups lying around, and I could actually swim. The Latina receptionist wasn't exactly friendly, and I wasn't a fan of the menu at the Media Grill restaurant. The mattress was terrible; I woke up with back pain every day. I stayed in a corner room with a king bed; I imagine the more expensive rooms might have better mattresses. The hotel looks beautiful on the ground floor, but considering the price, the service in general leaves a lot to be desired.

Food at the pool- like fries way over seasoned for kids to have. Medium size 11$ was way too salty. We enjoyed it but I do feel it’s way too expensive for what it actually is. was fun, customer service was excellent.

My grandchildren loved the outdoor pool. It really made their vacation.

What makes it even more frustrating is that these charges seem to apply repeatedly. For example, if you purchase something at the hotel, you are charged for the item plus the expected sales tax, but then you are also charged additional room and city taxes on top of that. It feels like you’re being charged multiple times for the same transaction, and the whole system makes absolutely no sense. On top of the excessive fees, the information provided by the staff was extremely inconsistent. Different employees gave completely different answers about policies and charges. It honestly felt like different hotels were operating within the same building. Overall, the unexpected fees, mandatory nightly charges, confusing billing, and inconsistent communication made the stay extremely frustrating. I would strongly recommend asking for a complete breakdown of every mandatory fee, tax, and nightly charge before booking, because the final cost can be significantly higher than what you initially expect.

The room was outdated and the hotel was so hot it was awful and uncomfortable.

Very nice hotel

We enjoyed our stay at Hilton Anatole! The swim up bar was by far our favorite! The property is very beautiful and lots of things to do. However the maintenance staff was conducting a renovation above our room and started working by 8:00 AM each day which made it very hard to sleep in while on vacation due to the noise. But other than that we had a great time!

Amazing hotel. Friendly staff

C’est un hôtel merveilleux. La piscine de style rivière a fait des enfants heureux . Tout est super propre . C’est rare de voir du personnel passer les journées à nettoyer un peu partout . On se sent en confiance dès l’arrivée. Un simple bémol à apporter , comme l’hôtel fait quelques rénovation. , demander d’avoir des chambres loins de cela . Nous étions au 9e étage et tout le 10e étaient en rénovation, Nous avons donc entendu des drills/ marteaux/ et autre bruits toute la journée en plus de l’eau qui était couper par moment . Cela n’en fait pas un hôtel à rejeter , mais seulement demander avant de réserver.

The room was clean and staff was helpful.

Check in took almost an hour but everything else was great, our kids loved the pool and the outdoor games near it

Perfect for young kids

Absolutely loved this hotel! Everything was top tier and so beautiful. Obviously on the pricier end so consider that when booking and planning to enjoy any of the on site amenities. Highly recommend the breakfast buffet it was celebrity status. Plus kids each free with a paid adult. Waterpark was smaller than I expected but it was a great perk of the stay!!

Pool and hotel itself is very nice with options for food.

The bed was very hard and the bathtub/shower drained very slowly and we had to stand in 3 or 4 inches of water the whole time while showering. I reported it but nothing was done to change that. I requested an inside room because I dis not want a window with all the light. I got one anyway. The least expensive restaurant on site, charged $30 for the breakfast buffet (which was the only option before 11 am. Then they charged $26 for a burger and old fries for dinner. Crazy!! It was not very quiet either. The water park thing there, was so packed with people we could not really enjoy ourselves so we didnt stay all day as we had planned. I did not realize it was open to the public and not just for hotel guests when I booked our stay. It costs am additional $32 a day mandatory fee on top of the parking and room costs. Not worth all that to me. I would not recommend it. What was supposed to be a fun relaxing weekend was not. It is beautiful inside though. I can say that.

Room was @81 degrees(highest reading) @14th floor. Ac guys came to fix it but it cooled the room down just a pinch. Provided a fan to cool the room! Ac doesn’t work. When you get out of the room, you’ll sweat! Staff texted that a team member will contact me but they never did! And no trash bags in the trash bins. If you are going to get a room, choose lower rooms.

We really enjoyed the Waterpark and the Clubhouse.

Rooms were clean, staff was helpful, and the pool was good.

Sensational hotel!!

The hotel overall was amazing!

This property is nice and maintained really well but the tower becomes overwhelmed and the elevators cannot keep up. It’s best to visit during the week - things start to go sideways on Friday evening when weekenders check in and there is a lot of non sense at the pool which becomes incredibly busy - my kids didn’t even want to swim anymore because there were too many wild people - we didn’t swim Saturday because of the issues Friday evening. The cleanliness went downhill - understandably as the staff and amenities were overwhelmed. Could not get breakfast on Saturday as the line was about 50 people deep. Sorry just not doing things like that when I’m on vacation.

They did not have my room that I had reserved!! My grown son had to sleep on a child's cot!

My daughter and I had a quick getaway before she moves for college. We loved our stay! The room was incredibly clean and the amenities were great! We’re planning to be back with the rest of our family.

The outdoor pool/water park was very nice. The water was clean and the facilities well maintained. They do need someone to wander around and pick up trash. It accumulated during our outing and was unsightly. The bar should also remain open untill the pool closes.

Very nice. Drinks at pool are a little pricey but delicious.

AMAZINGGGGG!!! I will be back for sure. Best staycation for me and the kids

Stay was exceptional! Rooms were super clean and staff were helpful. The Jade Waters waterpark is the perfect way to relax on your stay.

Very nice, big hotel with great amenities. I will stay again. We enjoyed it very much.

The only downside was the air conditioning in our room. We stayed on the 12th floor, and even though we had the thermostat set to 65°F, the room still felt closer to 75°F for most of the night. It didn’t finally cool down until around 3:00–4:00 a.m., which made it difficult to sleep comfortably. Other than that, everything else was great, and we really enjoyed our stay.

Just would suggest making the check in process quicker.

1

The property and staff were amazing! We loved the lazy river. The only complaint I have is that I paid for a tower room but room 509, where we stayed had a view of a rooftop and nothing else. I wouldn’t count that as a “tower” room. Other than that everything was outstanding!

It was a bit warm in the atrium and the room was a decent walk from the desk. The bed felt like it had been slept in a lot on one side, there was a very distinct dip on that side of the mattress.

We love the Nanatole for a quick weekly getaway. The staff is always welcoming. The food on site is amazing. SER is top notch. The kids love Jaded Waters.