Hampton Inn & Suites Dallas East

The entire facility was clean and modern. Despite being located on the freeway service road, inside the lobby and room was quiet. The bathroom and shower were some of the nicest I've seen for rooms in this price range. The breakfast buffet was better than most.

Our stay was okay. We had people right above us with kids that ran around jumping on and off furniture and stomping continuously. We talked to staff on the day of check in after and hour and a half of them nonstop stomping. Staff could not move our room because they were fully booked. Then the next morning we were awoken with the same stomping that didn't stop until check out, needless to say our stay was NOT relaxing. The staff told us they would have the manager contact us within the next two days. Well four days later, we call and still can not come to a resolution. This is something to keep in mind when booking. But we will certainly not stay here again!

Perfect

Pleasant

Was a little sketch at first but the room was okay and the area was right where I needed to be.

Superb

The room was dirty and smells bad

Coffee mug was stolen while getting my children breakfast. The coffee was empty every single morning 3 days straight.

El Hotel esta limpio

It was quiet. na

na

A couple nights spent in Dallas

You will have to pay 75$ when staying, 5$ parking fee per day.

Very good

Wonderful stay!

The Breakfast was delicious and well thought out. They also provided an alternate selection for people who do not eat pork. Location was wonderful to proximity to the event. Thanks N/A

The Breakfast was delicious and well thought out. They also provided an alternate selection for people who do not eat pork. Location was wonderful to proximity to the event. Thanks N/A

Staff was very friendly and helpful. Room and entire hotel were immaculate, good quality linens. Everything was nice. Location seemed safe. Five miles from downtown Dallas.

Staff was very friendly and helpful. Room and entire hotel were immaculate, good quality linens. Everything was nice. Location seemed safe. Five miles from downtown Dallas.

It should say pet friendly with a $75 nonrefundable fee.

Very good

Rooms were clean, bed slept well, breakfast wasn’t bad but, the front desk staff were just ok. Overall the hotel was nice, quiet and comfortable. I would stay again.

Clean rooms, nice breakfast area, nice staff, easy access to our destination The pillows were flat and terrible. The hooker outside on the bench.

Clean rooms, nice breakfast area, nice staff, easy access to our destination The pillows were flat and terrible. The hooker outside on the bench.

Clean, new

The breakfast was okay, we just noticed that the food selection was not that varied, as we have stayed at Hampton Inn hotels in the past in different cities here in Texas. The location was not close to restaurants, except for a convenience store that was within walking distance from the hotel (but we deemed it was not safe to be walking there).

J

Need better pillows, we had 3 different kinds and they were all as thin as a handkerchief.

Has everything you need. Great value for the money. Nice breakfast buffet!

Exceptional

Nice breakfast both mornings. Room was very nice. All staff members were very friendly. Easy location in and out. I would definitely stay here again! I have no negative comments. Everything was very accommodating ??

Nice breakfast both mornings. Room was very nice. All staff members were very friendly. Easy location in and out. I would definitely stay here again! I have no negative comments. Everything was very accommodating

The cleanliness and the breakfast. The morning/day shift counter worker wasn't approachable. felt like I was bothering her.

The morning/day shift counter worker wasn't approachable. felt like I was bothering her.

Exceptional

It was ok. The eggs.

Staff was amazing, however, I would and could not in good conscience recommend this hotel to a single person. No matter what time of day, there are unsavory characters loitering around the parking lot and entrance, it really ramps up at dark. A car was broken into during the time we were there and another person managed to gain entry to the lobby while another guest was exiting and attempted to assault the manager. Another morning there was a parking lot character at breakfast area filling Walmart bags with fruit from the breakfast bar. The employees go above and beyond to keep the property as safe as possible but can only do so much, Dallas pd needs to step it up and corporate needs to fence this property and add armed security. Having to wait in my truck for the folks loitering around the parking lot to leave was not on my bingo card. Truly unsafe. And I have to reiterate that none of this is the staffs fault and they are fighting a losing battle. All employees were very hospitable and truly going above and beyond. The hotel building itself is nice though, clean and breakfast was great.

Great service, food and staff.

It was nice the first day, the lady who checked us in was very helpful, the night lady, not so much. Very short with us. The morning we checked out, we had no power for the majority of the morning. My whole reason for booking this hotel is bc I had my sons with me and I wanted to ensure they had breakfast.

Left my purse after a terrific visit, they quickly responded. The Night Receptionist was Awesome

Rooms very clean. Staff friendly and helpful

All good free parking free breakfast clean and good location

We enjoyed our stay. Clean room, friendly staff and convenient location for the concert we went to.

Shower , shampoo details , relax me

All was great!

Very clean room! Well appointed and cold AC! Breakfast buffet was nice added bonus. Perfect for a quick stay!

Very clean. Friendly staff.

This day was all right. I was expecting an outdoor pool, but that is my fault because I didn’t read clearly enough, but that pool water was very cold. A little bit too cold to be an indoor pool. Staff was helpful in the rooms were quiet.

👌

I’d like to explain that we booked a 2 night hotel stay with plans to watch a show premier this first night and the following night, we had an event to go to in Dallas. We picked this hotel specifically because it was near the venue and Hampton Inn advertises Netflix and Showtime in ALL their hotels and hotel rooms. To the point of further advertising it TWICE in the room we were in. When we went to the front desk to checkout, the woman refused to check us out but took the key cards. She said she could not refund us, I clarified that I was asking to check out and she again said she could not check me out early at all. She gave me a card with a number to call to speak with her manager. When I called the number, she picked up. I called and complained to corporate and they refunded our second night but never followed up via phone or email. I have a chargeback pending currently because the hotel has stonewalled the process.

Great experience!

free parking, clean room, friendly staff, decent breakfast

Clean, pretty, great breakfast, easy parking

Stayed overnight with family for a concert. Very clean hotel and good quality furniture, towels, comfy beds! We felt safe and front desk staff were friendly.

The room was clean, staff was nice! But I did get charged for parking.

all good

Parking lot lights crept through the shades at night. Otherwise, very nice.

Nice property, manager helped us immediately with small problem, and they had breakfast!

Loved it

Front desk staff are friendly. Free breakfast is fantastic, but maybe healthier choices like boiled eggs.

The location was a major issue for me. A lot of homelessness in the area and it made me feel unsafe. I also worried about my car so I would not recommend staying here.

And we had a great stay. The rooms were clean and plenty of space

B

S

Breakfast could have been better. The chicken patties that were served were dry and tough to eat.

Great hotel

Everything was very good.

Everything was exceptional! I would definitely stay here again.

Best Hampton i have ever stayed at. I would stay here again.

Between a virtual assistant and the hotel staff, i don’t know who was worse. After several discussions that claimed to find solutions, both incomplete and accidental cancellations, and a lack of communication between staff members, we were left with double charges, given no options/accommodations for the mix up, and no refund options. It all felt like a scam.

The room was clean and the bathroom smelled sanitized. The front desk staff was really kind and helpful with our stay as well as recommendations for things to do. Parking was easy and in the front and back of the hotel. Breakfast had a good variety with tea, coffee, and hot chocolate 24/7.

Very nice and fairly priced. Only complaint was the pool. Full of chemicals and quite cloudy.

Great start. Everything was clean.

Please tell us at check in that there is a parking fee so your patrons can be informed and not surprised. Fee is reasonable amount. #2 Consider an alarm clock in your rooms. Guests don’t want to oversleep. Some need more than just their phone alarm. Breakfast was good. Hostess there was wonderful, as were desk clerks. Thank you.

great

Clean room

Everything was great, except the room was a little warm. We woke up several times because it was too hot. Other than that, great hotel!

The sheets had not been changed. There were potato chip crumbs or something that looked like potato chips. There was no C charger outlet. He let me use his adapter. There were roaches

Housekeeping kept our room clean and organized. We had clean towels every day.

Overall a great place to stay for the price & location. I was suprised by the unexpected parking charge required for each night. Although it was only $10- that was not advertised anywhere and annoying since it's not anywhere near downtown. Also it would be helpful to have breakfast open later than 9:00. That seemed pretty early to end breakfast. The gym area was nice but had a strange gassy smell in it. The pool was too crowded to get in. The room was nice, clean and the beds were cozy.

Room was clean hotel was nice

Great stay and great breakfast!

Very clean, very attentive staff.

Good

Clean rooms and the free breakfast

So the hotel itself is fine it's the area it's crack villages over here not going to stay here again

The facility was clean and the night staff was friendly!

Great breakfast and the indoor pool was amazing .

Great

Staff was very friendly. Breakfast was well above average. Room was clean and beds were comfortable. Bathroom had a pocket door, which was a bit unusual. My family and I definitely enjoyed our one night stay here.

Seamless checkin! The staff were super friendly.

Everything was great but didn’t like the breakfast. What they served wasn’t very tasty. Scrambled eggs and bacon would tasted a lot better than what they served. I try find places where breakfast is severed to save money but this time we ate out because it wasn’t good at all

Front desk staff was very welcoming. Place was nice and clean and breakfast was yummy. Would consider staying there again.

Excellent service the room very nice

When I am traveling I usually try to stay at a Hampton Inn because I know exactly what I am getting and this one lived up to my expectations. We did not have time to utilize the pool and fitness areas but they appeared to be clean and on par with most Hampton Inns. The breakfast was only average compared to most Hampton Inns but the cleanliness, service and quiet, and comfortable beds made up for it. We were right next to the Interstate but you couldn’t hear much travel noise, in part due to the room darkening shades. I would strongly recommend this location!

Great people at reception. Very kind and helpful

Tv screen is not functioning properly as well with half the display not showing up properly

Muy buen servicio, el personal muy amable y las habitaciones muy limpias y acogedoras me encantó.

Love the very clean, “newish” feel of the hotel. Staff was very friendly and efficient. Breakfast was great with waffles, etc. Thank you for a great stay!

All 1st class!

The cleanliness and welcoming atmosphere was great.

Pool

The room was large and the bed was very comfortable with nice pillows. It was quiet and very clean. We enjoyed our short stay very much!

A bit far from downtown, but was not problematic to find the place. Cleaning, comfy bed, typical breakfast.

The room was very clean. The breakfast served was very good, and the food area was consistently being cleaned by a lovely lady. My husband lost his wallet, and the staff was very helpful, checking the room several times.My husband found it in a different part of the hotel. The reason I only gave four stars is that the bed was really firm, and the pillows were so flimsy that it made for a rough night of sleep.

Only negatives were the elevators were extremely slow lol and the indoor pool was too cold to swim in.

Overall, this place was great. Clean. Helpful staff. Everything worked well. Minor gripes were small: sink faucet was barely over the edge of the side of the sink. People with large hands have an issue with this. Breakfast had good coffee and juice. Food offerings were meager and not replenished quickly. Still 4.5 stars. I would return.

Nice for the area and price

The only thing I have to complain about was that my truck was broken into and my tools were stolen out of the parking lot

I would definitely stay here again, it was comfortable, quiet and clean.

Breakfast was marginal staff which was the breakfast person and front desk were both eating at same time not paying attention. Need to realize when they have to much water under items which makes it hard to get what you need. supposed to be hot items they were not. Today was potatoes chicken patty and omelette. Potatoes also had paper in container which made it hard to scoop out. I always book hotels that offer breakfast again this one was marginal. Also need to wipe the spigot on the creamer by the coffee as it had dried creamer on it making it hard to use I do work in food service.

We were having problems with the TV remote. They brought new batteries to our room. When that didn't work, they brought us another remote. The staff was great! Very friendly and helpful.

I was impressed with how clean it was, and the size. I did not use the amenities but the only problem seen is that the elevator was out the morning we left. Everyone was really nice as well.

Elevators were broke when went to check so we had to carry our luggage down 3 flights of stairs.

Clean room

The room was very spacious and well decorated. The extending counter top in the bathroom was awesome. The water pressure could have been better. Bed pillows weren't very comfortable.

Great hotel

Loved the room. Pool very colf and dirty. breakfast was great!!

Staff and location was great!

Very clean and friendly staff.