Hampton Inn & Suites Dallas Downtown

Parking is $35 extra depending where you park! And valet is $55 that they offer

Room was spacious and comfortable. Breakfast was better than most continental style breakfasts. Parking was paid everywhere remotely close to the hotel. Parking was 1/3 of our overall cost. Wish they had gluten free options for breakfast foods.

Good location We asked different members of staff for our room to be made up and towels changed. However, despite reminding them and it be logged onto our reservation we returned to our room in the evening to find it unmade and no clean towels. Reception staff were unconcerned, unhelpful and unfriendly throughout our stay.

I didn’t know I had to valet (there’s no parking available) and it was an added $65 expense + tip ontop of the already pricey room. I had no clue of that. I called to ask about early check in options. Early check in is a $75 fee even if it’s an hour or two early. After talking to 3 different hotel employees on the phone the third finally told me I just need to sign up for their rewards program and they’ll waive the fee. Turns out you also need to sign up to use the “free” WiFi. My room was old. The laminate chipped off the night stand in 2 big chunks, there was just overall wear and tear throughout the room, though nothing major. While there the staff was very friendly and helpful but I had to rely on them for a lot because nothing was obvious. I didn’t know where any amenities or even ice was. The view was of a roof top below full of mechanical things and then just other rooms that can look into yours (though that’s the nature of a crammed in downtown hotel I suppose). Just overall not impressed.

I had a really nice stay at the Hampton Inn! The room was clean, fresh, and well-maintained, and the entire hotel was very nice and welcoming. Cleanliness is important to me, and I was pleased with how everything was kept. The staff was pleasant, and my overall experience was great. I would definitely recommend staying here and would gladly return!

The rooms are large and comfortable. The TV is big and there is ample desk space for working with a laptop. There is enough space in the wardrobe to hang lots of clothes (not many hangers though so needed to double or triple hang). The coffee in the room was restocked once during my stay but my room wasn't cleaned at all during the 5 nights i stayed (it said every other day on a notice but mine wasn't done) - i did have DND on the door for a few hours one day so maybe i just got unlucky. I was given 2 small bottles of water on arrival and nothing after that. The water in the small shop in reception was $10 for a medium size bottle which i thought was quite high. It is directly linked to Starbucks which is convenient. The breakfast is reasonable and the gym looked ok (and popular when i checked a few times). I was also allowed a late checkout (2 hours extra) without charge which was a nice touch. The location is a bit sketchy when it gets dark but it felt safe in the daytime. I would say downtown Dallas isn't the best of places so I would pick another location in Dallas if i visit again but I would consider another Hampton hotel. Overall good value for money - basic but the staff are friendly and the rooms comfortable.

Location

Clean room, good breakfast, friendly staff.

Location

Perfect stay. Spacious room

Falta de variedad en los desayunos. Falta de toallas en el bano y papel de bano , el parking es muy demorado para que te entreguen tu carro , a pesar de que la noche es costosa no colocan al memos una botella de agua en la nevera me parece ilogico porque siempre estoy reservando hoteles y me gusta buen servicio

Nice big rooms, big bathroom, nice views with lots of windows. Very clean, good breakfast. Parking was an extra $75 per vehicle for the 15 or so hours we were there.

Clean and nice for a Staycation!

comfortable beds, good location

The breakfast sausages were not too good.

The breakfast sausages were not too good.

Room was awesome, staff was awesome, breakfast was better than most free breakfasts, everything very clean and well maintained.

Great hotel to stay near downtown Dallas. Just swimming pool water temperature was cold , a little bit more hot would be OK.

Exxxxxceeelllllent‼️👍👍👍👍👍❤️

Not parking

Not parking

Room had a horrible view. The area is shady Expensive for value

Location Couldn’t use my debit card to pay

Room had a horrible view. The area is shady Expensive for value

The staff were extremely friendly and helpful. Our king suite included the bedroom and a sitting room. Both had nice views in different directions (we were on the 16th floor). Breakfast was on the 2nd floor and was very good.

Great stay

Fantastic Location: You can easily walk around downtown Dallas without needing a car. There are plenty of sights, restaurants, and shops nearby. ​Comfortable Rooms: The room was spacious, clean, and well-maintained throughout our stay. ​Valet Parking Issues: Parking is valet-only and costs $55 per night, which felt overpriced. Worse, when we requested our car back, it took a full 44 minutes to arrive. ​Breakfast & Waste: The breakfast options were quite limited, particularly if you are looking for healthy choices. Most shockingly, the hotel relies entirely on single-use styrofoam plates, plastic cups, and plastic cutlery. It felt completely wasteful and not environmentally friendly at all—there was nothing washable or reusable available. ​Pool: The swimming pool was absolutely freezing, making it unusable during our visit.

We loved everything about our stay. This is our second time staying, and it won’t be your last!

Super central location Only valet parking option available. Gym was small and sparsely furnished.

The breakfast was good. The location was good. The cleanliness was good. The staff at the front desk we’re not very helpful or knowledgeable about the area. The valet guys outside were very helpful about the area and location and help to know how to move around the town. Maid didn’t turn in jewelry that I left in the room. Some one opened our room door without knocking and just opened my door front desk doesn’t know who it was that opened my door or what the reason would have been it was 10 AM on our second morning there when somebody just opened the door don’t know who don’t know why and without knocking and how did they get into my room and you’re telling me you don’t know who came into my room well, how did they get into my room by the door was locked you have to have a card.. oh

The breakfast was good. The location was good. The cleanliness was good. The staff at the front desk we’re not very helpful or knowledgeable about the area. The valet guys outside were very helpful about the area and location and help to know how to move around the town. Maid didn’t turn in jewelry that I left in the room. Some one opened our room door without knocking and just opened my door front desk doesn’t know who it was that opened my door or what the reason would have been it was 10 AM on our second morning there when somebody just opened the door don’t know who don’t know why and without knocking and how did they get into my room and you’re telling me you don’t know who came into my room well, how did they get into my room by the door was locked you have to have a card.. oh

Very clean and wonderful staff The temperature in the room was difficult to control. It would get too cold then too hot and it would take long to change.

Very clean and wonderful staff The temperature in the room was difficult to control. It would get too cold then too hot and it would take long to change.

There is nothing

There is nothing

Super clean and beautiful interior! Felt very safe because you need your hotel key in order to move floors and the Starbucks down stairs is super convenient! The valet service was so friendly and explained how everything worked very well. Front desk was friendly and patient with us as well and helped us find our way around (we're not familiar with the area). Overall, great experience, would book again!

,.........................

M

My excellent stay started at Valet. The staff were welcoming and the room was 5 stars. Breakfast was delicious and different each morning of my stay. Would definitely book again if I’m visiting downtown Dallas.

Staff was friendly, rooms were clean, breakfast was yum.

It was great stay

Na

Convenient location

Nothing unique.

I like

Great indoor swimming pool. It’s not heated so it was too cool for our kids to play in.

Clean room, friendly staff, vallet staff were quick and friendly, and view from the room was great to watch city life!

Clean room

I found it very quiet around at the weekend, at night not a lot of people around

Room was GREAT on 17th floor! Receptionist was great too! Only thing was it was not well maintained in entrance. Inventory boxes out. Ceiling vent was open with a fan. cleaning carts were downstairs. wasn’t the best looking honestly but i guess you get what you paid for. room, view, and breakfast was best. bonus points because it’s attached to a starbucks!!

This hotel is wonderful from the staff to the rooms to the location. Breakfast was really good and the rooms are really spacious. I would definitely suggest this room for any stay. Its 5 stars and some.

Management was unhelpful and slow to respond: after calling twice and waiting 30 minutes for an inspection, I was only offered the room right next door instead of a new floor. Because it was late and I was panicking, I felt forced to take it. The handling of this situation was unacceptable, and I am still stressed and terrified that I might have brought bed bugs home with me.

I liked the overall cleanliness and newness of everything. However, there is no parking on the property and it was an additional $55/day for Valet. The breakfast was not great I was hoping for eggs and bacon instead there was sausage, omlette, and soggy potato wedges.

Room was clean, Starbucks was close, great food options within walking distance

Everything was wonderful except breakfast.

Clean room,very friendly staff and decent complimentare breakfast

The air conditioning in our room was broken in the room. the toilet continuously ran all night long.

Everything was great but AC kept turning off. Had it looked at and it still kept doing it. Room would get to like 80 while we were out then had to turn it back on when we got back. Would work for a few hours then turn off and would have go be manually turned back on. Never got below 73.

Morning staff was rude,

I really like the Breakfast buffet that was served everyday. I liked the coffee bar option available in the evening. Was not happy with the room selection and unfortunately could not changed rooms due to a long stay. Everything else was ok.

Great stay. Clean, safe, nice staff. Breakfast was the best of our trip so far.

The breakfast was a plus especially on Saturday morning. The only thing that I wished for my room was better lighting in the bathroom for makeup and styling but other than that, it was spacious, very clean and we all slept well. I would visit again.

Breakfast was very good Also parking personal was very nice, helpful,very friendly

No comments to leave okay

Nice, clean room.

Place was nice, parking was medium painful, and downtown Dallas is less than desirable at night.

Great room, comfortable bed.

the room was super clean, nice hotel. Right downtown by a lot of places .

Clean rooms great breakfast friendly staff

The Hampton Inn was very well positioned in Downtown Dallas. We had a very comfortable stay, the room was great. Breakfast was standard buffet & nice. Guy on reception was very helpful.

We notified staff and they cleaned our sheets and apologized. Traumatizing to wake up to a roach touching you.

The breakfast was FANTASTIC!!! The property was clean and well maintained, the pool was nice, the room was comfortable, and the staff was friendly and helpful.

Our room was perfect for our weekend stay with 4 adults! Everything was pretty close from the hotel so that helped alot. Valet was a bit pricey, but super helpful none the less!

Parking is terrible! The website says "valet parking is available" when it's actually the ONLY option with the hotel! There is a public parking lot, not related to the hotel and not monitored, somewhere behind the hotel that people can park in, which is not a safe neighborhood to leave a car. So the website is misleading. It's $55/night plus tax and tips which the workers mention frequently. I contacted Expedia regarding this misrepresentation but they would not do anything about it. The room was a nice size and breakfast was good. The last night our whole floor and room stunk of sewage. When I called to the front desk, they offered to move us but only had rooms for 2 people and we had 3 in our party. She then said she would leave a note for the manager but we were never contacted. Had we known the only option for safe parking was valet, we would stayed somewhere else.

Only thing was there was no information on where the ice machines were! They are on odd floors!

Air conditioner doesn’t work it was a very warm 78 our whole stay. The room is located on the 11th floor right next to the parking garage they use for valet. At five AM the car alarms started. I’m assuming valet locates the parked cars by using the panic button on the keys due to the non stop car alarms that you can hear loud and clear from said room. Staff was awesome. Room was terrible.

No wifi, breakfast was good. The staff were amazing, just really bummed there was no wifi at all during my entire trip

I liked this hotel. Very clean and well maintained with a spacious breakfast area. The parking valet remain busy so I would have some patience with them or request sooner. I would stay here again.

The staff were super friendly and warm, always willing to help Sadly the breakfast was a bit bland I did not use the parking facilities

Parking is expensive. Our room had a wet spot in the carpet, a side lamp did not work, and the ice machine on floor 7 was not working.

Nice, spacious, and clean room! Very quiet!!

Great stay. Staff was friendly and helpful!

Staff was great otherwise 0 star.

The front desk staff were amazing!

Excellent place for a great price. Breakfast is good for hotel. We will book again

Bed was hard, not super plush but decent. Great pillows. The room ac was nice and cold. When I reviewed the property, I saw parking was available. I was not told that Valet for $57 per night was the only option. Thumbs 👎

The property and room was clean and up to date. What I didn’t care for so much was the breakfast. It didn’t have much flavor but I guess you can’t be picky when it is free. The Starbucks on property was definitely a plus!

Definitely a nice hotel to book in downtown dalls

I know it's downtown, but keep in mind the lack of parking. Valet is $50/day or you can park in a paid parking lot around the corner. For 3nights/4days we paid about $100.

Everything else was great. The staff was great. The breakfast was great as well.

Everything

Breakfast needs to have more choices, but it’s good though.

Everything ok but valet parking a little bit expensive

Excellent hotel and a perfect location in Downtown Dallas. WOuld definitely stay here again

I love this location it’s in the middle of downtown will be back !!

You’re downtown. Be ready for no free parking.

I will never do business with Expedia again!

Very friendly staff and clean property. Easy for Lyft to access which isn't always the case in the city.

Mini suite which was very roomy. Very clean and comfortable. Tastefully decorated. Excellent buffet breakfast.

It was really good to be honest the valet were super nice and friendly and the staff were too with good breakfast options. Room was clean only complaint is the a/c was really not that good and a little crowded in the street.

It was a pleasure to stay at your hotel💯

Had a great experience. Staff was helpful and friendly, would definitely stay again

nice staff , modern for the price

Great stay, clean elevators, nice breakfast

Clean room, great staff

This was the perfect location in the heart of downtown Dallas. I was about 15-20 mins from most of the tourist attractions. The design of the hotel was absolutely stunning and the rooms were a nice size and well maintained.

Good spot

Todo super bien

I will say the breakfast was great, clean and a wonderful selection.

Convenience

Todo super bien

The staff were amazing and informative about how to navigate the area. However, the ac was out and the hotel places a box fan in the room instead of offering different accommodations. Myself and my friend have complex medical issues and the heat was uncomfortable. Again the staff was responsive and the overall stay was good. We would stay again.

clean

Hotel was comfortable and beds were nice.

I had a pleasant experience

I had an excellent stay, clean room, good customer service from the staff, and the breakfast was good. Only one thing I didn't like was room service, tidy up the room, is available every other day.

Valet was wonderful and stay was amazing!!

The perfect stay in our opinion. Very clean and well maintained. Breakfast was very good with a different hot selection each day plus a waffle machine. Kudos to staff for there knowledge and friendliness. Location felt safe and very convenient to walkable restaurants and city parks. Will definitely stay here again.

Very clean and comfortable bed. Breakfast was great too.

Clean room, easy access, staff good attitude, good price,